McDonald's
reviews and complaints

I visited Mc Donalds today and ordered in the drive through the guy took my order and asked for $5.50 for a happy meal i told him its not possible and than he called someone and than told me its right now.
i asked him politely was he a new staff in return he replyied to me he's been working for 2 1/2 years as he was annoyed me asking him that question.
as i was about to go to the next window he banged the till and said f... off.
I moved to the next window and told the manager about the way i was been treated, the manager told me to park at the waiting area.
I was fumed up as the manager named kristy as she approached me. she was smiling instead and told me to calm down and told me that i abused that guy who was taking the order.
Instead of apologising the manager was taking the staff side and refused to listen and instead threw the happy meal on my window and abused me.
i felt like getting down and punching the manager but was pulled back by my wife.
the toy hit my 5 year old kid who was sitting on the back seat and was traumatised with the managers anger and abusive language and was crying constantly.

is this customer service? Is this what you get at MC Donalds?
does MC Donald sell food or Attitude?
My son never ever wanna go to MC Donalds again ... said in tears.

please check the video recording at MC Donalds on 4th january at 6:30pm will prove everything.

way to go MC Donalds well behaved staff specially managers Bravo Bravo.

I went to this McDonald branch on the 1st of January, at around 22:00; it was open & on the door it's clearly written OPEN 24/24 but the Boys inside (their age is no more than 14 years) refused to serve me & said it's closed & when I asked when will it be re-opened? they didn't answer! I went & came back after 30 minutes & it is still closed although it's supposed to be 24/24. Imagine I walked about 1Km under the heavy snow to attend this restaurant & when I enter the kids don't reply! The staff here really sucks & it's not the first time they show such nasty attitude!

It's the day after Christmas! Last night we got 7 inches of snow -
Husband and I got the urge f or burgers and fries so we dug the car out and drove to the mcdonalds at Rte 34 in the Home Depot shopping center.
We ordered an Angus Burger, 2 Mcdoubles with no cheese, large fry and large diet cokes.
sat patiently in line while the person on the speaker in the drive thru who needed to learn english a bit longer, repeated the order, and we drove up to window 1 to pay. then pulled up to window 2-
got the drinks, and was handed the bag, drove home.
Got home - no mcdoubles! ARGH! We live 6 miles from this place, but we were home, had removed boots, coats, etc and had settled to eat-
Damit! So my husband called the restaurant, asks for the manager who could barely speak english and was told to come and get them...my husband said that was ridiculous and asked why this location consistently gets orders wrong - the "manager" says in his broken english "we try to make better" - and then asked our name so we could pick them up next time we come by -
it will be a cold day in hell- we are calling McDonald's corporate Monday - this has got to stop! Franchisee's like these are ruining your business - ticked off customers are merely promised some food in exchanged for their silence - i sure hope that mcdonalds corp tracks complaints for locations and revokes franchises with too many because portillos and culvers are close by and are far better -

i ordered 21 DOLLARS Worth of food 2 large fries i put like 4 r 5 fries in my mouth and it tasted really weird so i smelt the fries and it smelt like boo boo so i immeadly jumped out of my car and went inside were i spoke with serval workers and a manager the manager told me theres nothing wrong and im smelling the fertalizer outside i asked her to eat it r smell it somethings not right and she had the nastiest attitude so i gave her back all the food except for the fries and today is my birthay im having aparty in 2 hours and i feel like ### please someone help

At about 2:00 a.m. tonight I went to McDonalds to order a fish sandwich and fries just to be told that they couldn't do it because they were serving breakfast. 2:00 in the morning is WAY too early for breakfast. 4:00 would be more than reasonable. I went out in the freezing cold all for NOTHING! Also, their service is rediculously slow. Every time I go there I wait at least ten minutes to get my food. This has got to stop. Wendys and Burger King always has my food ready when I pull up to the food service window. I think it's time to say bye-bye to McDonalds! You are WORTHLESS McDonalds!

Asked for a cup of water at drivethrough window and they told me they didn't supply water other than to sell me Dasani. I was told if I wanted water to come inside and get a complimentary cup. I went inside and got the cup. It was about the size of a bathroom Dixie cup, not enough water to hold a gulp. There was a dispenser for the water and when I poured it, chunks of old food were mixed in with the water. I immediately confronted the new owner and told him about the food in the water and how I've never seen a restruant not give complimentary water at the drivethrough. The owner replied, "You know, sir, there are other fast food restauraunts in town why don't you go to one one of those." No attempt to correct the problem, no apology, nothing. I will never step foot at that place again and will tell everybody I meet not to go there.

I live next to McDonald's and have children. We have been going there for yrs and spending a lot of money. The last 3-4 times I have gone the food was cold, service was only focused on fast not friendly or good. Every time I ask for sauce for the chicken nuggets or maybe a packet of ketchup I don't ever seem to get it and when I get home after spending the time and the money I do expect to have some sauce for my COLD nuggets. I have told the children do not ask to go to McDonald's any more we have to many other fast, friendly, hot food places that will give me ketchup and I will wait in line for fresh cooked food. It is not a speed contest. The only people working at this location is a bunch of kids who are standing at the drive through window and texting their friends on their phones. I'm sick of it. We will not go back.

About a month ago my Husband went to the McDonalds on Leonard NW in my town. He ordered 2 yogurt parfaits and brought them home.

As I opened the bag containing the parfaits, I noticed a very strong unpleasant odor. I quickly found that the odor was coming from the wrapper containing the plastic spoon.

The odor smelled strongly of feces. We were absolutely disgusted.
I called McDonalds and talked to a young man who said to bring the parfaits back, which my Husband was going to do anyway to show a manager, or rather let them smell, the wrapped spoon.

My Husband went through the drive thru window, as it was around 10:30 pm, and the eating area were closed.

Instead of assisting him, the female manager on shift told him that it was the fault of the company who makes the utensils and accused him of trying to get back $2.12.

I'm not trying to be a "###", but I drive a Mercedes, I certainly do not need two bucks back, I just don't like getting fast food utensils that smell like someone rubbed it in their ### crack.

Haven't gone back since and never will again. Beware of this place. Someone could be using your drinking straw as an enema, all in the name of good fun. Yuck!

all the buildings, inside and out are falling apart. u drive up to the bunesses and you just want to drive past. you take a chance and go inside and it is just as disgusting. from what i have experienced all the employees are just working to get a paycheck, service is slow and food is put together in a hurry. no sense of urgency because they say thier bosses dont care. this is the most disgusting bussiness i have seen in a long time and i feel for the employees and for the people that think they can stop and get food.

I have been going to McDonalds at St Clair and Christie for the last 20 years because I live in this neighbourhood. My biggest complaint is that this particular restaurant has many Filipinos working there - and they speak in their own language and treat the other non Filipion employees badly by yelling at them in front of customers and making fun of them speaking their own language. I know this becuase I am Filipino myself. They smile at me sometimes when they do that but I dislike this behaviour and will not smile back. I wish that someone from the head office would say soemthing to the boss - people who do this make all Filipinos look bad. We are not all like these people. It is not fair and it is discrimnation against the non Filipinos - we have been treated like that and know what if feels like... why would we do that to ohter people... especially when you are lucky enough to have a job.

Thank you for listening and if you can help stop this bad behaviour please do.
Sincerely,
Julia DaCost

We asked for the order at 23:34 P.M.and they typed the order on the computer at 12:01 we called them at 12:25 to ask where is the order, their execuse was that one of our delivery guys made an accident and we are so sorry for delaying
and when the order arrived at 12:50 we asked the guy about the acciedent happend and he informed us that no accident happaned to any one .
so kindly investigate the incident as its not only delay in delivery its also in typing the order which proof that there are too much carlessess towards the client, and refer back to me on the following mail
sherein.[protected]@etisalat.com
the order was under the name of : Hassan Samy
order no 6237
amount : 25.95
delivered to :28 road 269 New Maadi
phone :[protected]
or [protected]`

bigotry of any kind is still bigotry...Orlando McDonald's Manager Allegedly Told Trans Applicant: 'We Do Not Hire F**gots'

A transgendered woman claims that she was denied a job at McDonald's and told "we do not hire ###, " according to a lawsuit filed by the Transgender Legal Defense and Education Fund (TLDEF) with the Florida Commission on Human Relations.
Seventeen-year-old Zikerria Bellamy applied online for a position as a shift manager or crew leader at an Orlando McDonald's. When she went in for the interview on July 28, Bellamy says a manager forced her to check a box indicating her gender.
"Once I looked at his facial expression, when I checked off male, like the whole face just changed. He was upset. I seen the anger, you know, like you can tell when someone gets upset, " Bellamy said.
She said she was told she would not be granted an interview and received an angry, hateful voicemail from the manager later in the day.
"You went to [indistinguishable] McDonald's today, " the message says. "It doesn't matter how many times you go down there. You will not get hired. We do not hire ###. You lied to me. You told me you was a woman. And then you lied to me. You told me you were seventeen. I can't believe you. You're a lying brother. How could you ever lie to me?"
TLDEF has the voicemail up on its website:

"I just wanted to earn to some money and was willing to work hard at this job. In the current economy, jobs are really hard to find. I never expected to be judged on who I am, instead of being judged on whether I can do the job, " Bellamy said.

I went to McDonalds this morning for a breakfast platter, they were out of sausage, which was not a problem. One of the employees told the person at the register not to take anymore breakfast orders, but we were in line long before the deadline. When the order came, one of the employees made the statement that we should have gotten up earlier if we wanted breakfast. She made this statement to all of the customers that were in there, that is poor customer service. I will not be going to that McDonalds again. The date was 12/6/09 @10:45 am. Thanks

Friday the 4th i was unable to turn up to work as i had to pick up stuff for my year 10 formal i rang work on thursday the 3rd and said that i wouldnt be able to make it to work as i have stuff to do. the manager i spoke to didnt do anything bout it so when i rung work on friday they said that i no showed so i took it and got on with it and today saturday the 5th on arival at work on the 5th december i was givern a hard time by my shift manager (jono obrian) sayin nice of u to turn up to work as i was 20 minutes early when i went out the back i seen one manager and one grew person so i said did u want me to start my shift out the back to help u guys out for a little bit. The manager said were are you ment to be i replied dining room the manager than told troy (my head manager of the store) what had happened he approched me when i was about to start work and said have u got a problem with dining room and i said no why he than said well good get out there now. As a 15 year old on abase rate of $6.54 and hour i beleive i still have a right to be treated like a person not like a non supperior piece of dirt no matterwat has happened in the past.

Every time I go to the local McDonald's and order a quarter pounder without cheese, I get home and there is cheese on it. This keeps happening, I thought that cheese was an extra! I can't get them to leave it off and my children never get the caramel dip with their Apple dippers. If this just happened once or even twice, I would'nt complain, This has happened at least 10 times and I am sick of it. I have even gotten a burger without meat(2 times) at this same McDonalds. I keep saying i won't go back, but the kids love it. Must be the clown and the toys.

Today at 2:15 pm we went to Greencastle McDonald's. Seven people were behind the counter, one girl on her pink cell phone. Five cars were in line outside, so we had gone inside. Two active customers waiting for orders, and 3 of us in line. Asked for fresh fries, since the fries were being scraped from the runners where the bags of fries are stored for pick up. Had to wait 2 minutes. Karrie was our counter person, and very polite and apologetic. After I paid and was waiting, I heard someone order 2 apple pies, and thought, Oh, that sounds good, so I added 2 to my order. Karrie called out for 2 apple pies. "Susie" was facing the fries and hollered, "I already got them for you" very loudly and in a demeaning voice. Karrie looked at her, at which point Susie said, "Oh, unless you have 2 more. Well, we only have one." Karrie asked the back how long till pies were done. The answer was 12 minutes. Susie said, "You have to substitute cookies for the one pie." I told Karrie that wouldn't work, I am allergic to chocolate. I asked if I could buy one for 50 cents. By this time, Susie was over to Karrie's register, and said, no I would have to buy one for (I forget a dollar each or nearly a dollar) or get my money back. I said I’ll take my money. She handed it to me from the register and said, "there you go, sweetheart” I said, "Don't call me sweetheart, I am your customer." No apology. I walked away. I got to the door and turned back for some ketchup for my daughter, and Susie was talking about me and my attitude. At this point, I got Susie's name from Karrie. Susie is the asst manager or manager there; I do remember that on her name tag.
For having SEVEN people in front of the counter, they had no fries or apple pies ready. Very poor service.