McCarthy — The service is pathetic at Hatfield and I will never send my car for a service there
In April 2009, my car was sent to McCarthy Toyota (Hatfield) to have the brakes checked, car was returned to be told nothing wrong. On [protected], car was returned to McCarthy Toyota (Hatfield) as something had happened to my handbrake and yet again the complaint about the brakes - repair R2291.40. From Aug to Oct I kept saying that the brakes were still a problem. On 210 I called McCarthy Toyota (Hatfield) and spoke to the Service Manager Mr Peter Horn. When I explained to him what my problem was & told him I had driven 2 other vehicles & their brakes were sharp, I was told I must not compare 'Apples with Apples'. He said I must bring the car in during the course of this week and we will go for a drive together but he can assure me that's the way the brakes are & they are still 100%. I wasn't happy with the comments and booked my car in at another dealership - McCarthy Toyota Arcadia for [protected]. The brakes were in fact defective and a further amount of R1936.75 was charged to fix the brakes. When calling Hatfield Branch I was given a long story why these breaks were fixed in April etc. The service is pathetic at Hatfield and I will never send my car for a service there.