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1.4 481 Reviews

McAfee Complaints Summary

41 Resolved
440 Unresolved
Our verdict: If considering services from McAfee with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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McAfee reviews & complaints 481

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Newest McAfee reviews & complaints

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4:39 am EST
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McAfee unauthorized payment

Mcafee have taken £89.99 out of my account and I did not authorise this. Apparently I clicked auto renewal, which I didn't. I had a free trial with my laptop and clearly they just pre selected the automatic renewal. I don't use mcAfee and I didn't when I had the free trial a year ago.
I've emailed them multiple times and can't get hold of someone. I want this refunded as I am now in my overdraft.
They have taken this payment through paypal and paypal won't refund it.

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5:06 pm EDT

McAfee auto renewal

On the 30th October 2017, the sum of £89.99 was withdrawn from my account without my authorization. This "auto renewal" was not authorized and was not turned on in my preferences for my account. The withdrawn amount has put my account into debt. Your customer service department is sorting out a refund: Case Number: [protected]. I wish to state that the collection of funds is illegal and that any interest made on the sum of £89.99, over the five days you hold onto my money must be paid to me immediately. This is an unethical company to I wish to close my account after this matter is resolved.

Carla G May.

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Alison Leary
, US
Nov 09, 2017 4:55 pm EST

Hi did you get your refund.? They have been collecting a subscription fee from for the last 3 years and the auto renew was turned OFF. This is outrageous.

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7:38 am EDT

McAfee security program unauthorized subscription charges.

It has been almost two years ago that I stopped using your security program and had it cancelled, on this October you once more charged my credit card after i had cancelled the subscription on line.
I have contacted Walmart Master Card about the charges and I will dispute them.
My name is Douglas M Mendoza
866 Grand Ave. South San Francisco CA 94080.
[protected]@yahoo.com

October 20, 2017
DRI*KASPERSKY LAB [protected] MN 84.99
October 20, 2017

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4:58 pm EDT

McAfee their renewal procedures and customer service

I recently tried to renew my subscription with McAfee. I live at a new address and my cards are all tied to my new address. I entered my new address at the McAfee site along with my card information and I got back that they could not confirm my new address, so I tried their chat service after waiting past the time they said it would take. I called customer support. Customer support said they entered my new address, but when I tried I got the same message I was then told to enter my card information over the phone, I did and they then hung up on me and I still can't renew my service. Their customer service is a bad joke and they have proven that they can care less about their customers needs. Do not waste your time or money with them.

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9:35 am EDT
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McAfee protection program fee charged twice

Reference number: [removed]
Name: [removed]
Email address: [protected]@gmail.com (new email) [protected]@hotmail.com (old email)
Phone number: [removed] (new phone number) [removed] (old phone number)

I paid the anti virus program fee twice last year and I would like to have one of the payments to be refunded. When I received a notice from McAfee in April 2017, I unsubscribe automatic renewal but I got charged again today. I was speaking to one of the supervisors (name removed) at McAfee and it came to realization that I paid twice for the same product last year but the supervisor refused to give me a refund since the last year is already closed. I should not be charged for the same product twice. It doesn't matter whether your year is closed or not. You can make an adjustment and this adjustment is immaterial which has almost no impact to your financial statements in this fiscal year ($69.99 CAD). I would like to speak to someone in charge to have one of the payments that I made for the last year to be refunded. I'm not refusing to pay for the service but I'm refusing to pay for the same service twice.

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4:21 pm EDT
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McAfee true key

My True Key was constantly signing out each time I exited any website instead of staying on for 7 days per my profile. This is the second time this happened in the short time I have had the service. I got a tech outside the US on 8/10/17 and he said I had to delete and install and I would lose all the info. I did that and he said I would get a confirming memo in a half hour to reinstall. I never got it. I called back on 8/11/17 and had the same runaround and he said he would have to escalate the problem, but no one was available until 8/13/17. Obviously, a lot of people are having problems.

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1:26 pm EDT
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McAfee mcafee *intel secur [protected]

Hello,

I recently found out that you have been charging me for McAfee Intel security software(?). I've never used it and don't even remember ordering the soft. So can you let me know - what is this?

-79, 95
MCAFEE *INTEL SECUR [protected]
Viesti
492057******8834 OSTOPVM 170706
MF NRO 74313307187100299982594
VARMENTAJA 050

-79, 95
PKORTTIMAKSU
201607075EQEL1010823 J
MCAFEE *INTEL SECUR [protected]
Viesti:
492057******8834 OSTOPVM 160706
MF NRO 74313306188000616814382
VARMENTAJA 050

-79, 95
PKORTTIMAKSU
169367
[protected] EL2353862 J
MCAFEE *INTEL SECUR [protected]
Viesti:
[protected]******8834 OSTOPVM 150706

... And the list goes on. The bank has a paid service, so I can sort out how long this has been going on. (unless you can tell me, for how long have you been charging me for this.)

I would kindly ask you to return my money.

I hope you understand the problem here, and we can work it out. :)

Ps. I have never received at least an e-mail from you, so I have no possibilities on using your software.

Kind regards
- Jouni Rikkinen
E-mail : jouni.[protected]@gmail.com
Tel : +[protected]

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10:25 am EDT
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McAfee mcafee livesafe

24/07/17

Trying to install product key for McAfee Livesafe. We purchsed 3 x 1 year product keys, each for 5 users. 2 were istalled in January.

McAfee Livesafe

3 x 1 year subscriptions

1 - D7SMW-5RWC7-2M5F7-4GFGT-APHP4
2 - D7NEV-G2H6L-9JP7M-9WNPF-APMFP
3 - D7TW2-C2WN2-LRT35-9547D-AP6HD

However we have tried to install the remaining 3 but keep getting a undisclosed error issue. There is no IP conflict as tried on 2 computers. We have also tried to different product codes and still get the same error!

We need this fixing ASAP as we are currently without out security leaving the business vunerable! Can you please advise why this is not loading so we can fix it as have paid for a product which is currently not fit for purpose!

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5:25 am EDT

McAfee internet security suite.. 2 year offer

Hi,

Yesterday, I bought a 2 yr subscription, believing it to cost your special offer price of under 60 pounds .. you then charged me nearly 90 pounds. I feel cheated and will never buy from you again, unless I get a refund. I presume this has happened because I pressed the wrong buttons, but I'm disgusted and offended and feel cheated!

If the only other option is that you cancel my subscription and refund my money, then that would also be an acceptible solution

Kind regards
Barry V Rose

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2:00 am EDT
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McAfee service

I purchased a new computer from PCworld together with Mcafee Livesafe.
I took it straight to my office and tried to activate my Livesafe with the activation code.
I got a message telling me there was an error and one of Mcafee chat guys said he would get somebody to call me.
I few minutes later a guy called and told me my computer had been hacked but he could fix it for £160.
He got very angry because i said i did not want to pay another amount when i had already bought your protection.

This can not be the correct way that your company operates.
[protected]@sterlingrecruit.co.uk

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2:36 am EDT

McAfee desktop windows 7

I have repeated several time on the time I want my scan done. they do it at the times I am playing games, which makes them stop working ! my time is set for 4am, central time, every other week. this does not work, please fix the problem, very annoying ! Seems to me McAfee does not want to hear complaints, I see many people trying to get a response from McAfee.
McAfee is supposed to do there job by scanning my websites, but they need not do it any time they feel like it 1 I have set my time & day, clicked agree, but, nothing has been done, this company needs to get there heads together & apply what the customer wants. If this does not help my issue, I will call the toll free complaint office, this is very upsetting. what part of do not scan my pc until I set the time for don't they get>? do they like annoying customers? this must stop!

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1:16 pm EDT

McAfee antivirus total protection

I am trying arrange refund of the automatic renewal subscription order no CS1876708869 which was an automatic renewal which duplicated a purchase I had already made on line

I rang your service no today [protected]. Only to be told you could not do the refund call Ref [protected]
Reason give because it was done through digital river - given a number to call digital river First tel number given was incorrect and did not work
So Called again got another number which put me through to digital river but they said they couldn't call up the order and I had to call another number - have called them twice and each time I have but given a uk telephone number that doesn't work

Run out of money on my phone now

McAffee has taken my money I need Mcafee to call me with the correct telephone number to sort out this refund.

This is appalling customer service.

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Uwantmy midfinger stop this now
, US
Jul 29, 2017 1:48 pm EDT
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Ignoring this will prove me right !

U
U
Uwantmy midfinger stop this now
, US
Jul 29, 2017 1:47 pm EDT
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My McAfee anti-virus has over powered my E-mail Google it won't let me send or reply or unsubscribe from anything and i am sick to death of it, i tried everything to correct it but still nothing and since i bought the program why do i have pay more money to have this crap fixed, I have found out most of these groups won't listen to me i know your crapass computers won't either !

I believe you owu us in return for this, i have been trying for months to get this fixed !

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11:34 pm EDT

McAfee internet security

After purchasing a years sub to this company in 2014 I decided not to review in 2015. Two reasons, they promised a $50 cash back if you purchased a years sub, (still waiting to receive that one) and I had to pay $200 to get my computer cleaned of viruses while I was being protected by their security. All was fine for 2015, never heard from them again but at the end of 2016 I noticed they had helped themselves to a further years sub without my permission. The bank credited the payment back to me but macaffee has sent so much paperwork disputing the transaction, they claim I made that I can't understand it all. It will be easier to let them have their $100. I guess this is how they make their money. A very unethical company and one I would reccommend avoiding at all costs!

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7:14 pm EST
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McAfee mcafee antivirus

After 11 months of a paid subscription to McAfee Antivirus I got the Zeus virus! I asked for help because it wiped my hard drive clean.. They said not their fault, that they could not catch all viruses and told me I would have to take it somewhere for repair out of my pocket! And they wouldnt refund what I paid them to protect my computer... they had the nerve to say they protected me for 11 months of my 12 month subscription!

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6:06 am EST

McAfee antivirus

Hi,

This is regards with the complaint with macafee product,
I have mcafee antivirus plus installed on my laptop, but since 1 month my computer as virus and not able to use it,
When I run the macfee scan virus is not getting deducted, and I had many number of calls but the issue is not fixed by the company, and the customer support is connecting my call to premium desk, why should I pay the money for the service when I have the validity period for my product?

When I had fight with agent he said I will arrange call back but since evening i'm waiting for call back which was not made by your company.

I wanted to go to the consumer court because my system showing your computer is at risk

When I have installed the mcafee why is that virus is entering in to my system.

I will escalate this to higher level and I will seriously take an auction again the company.

I have 4g network connection which has no issue with it. , because of your mcafee product my system got screwed

Reference number [protected]

Regards
Manjunath s

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11:32 am EST

McAfee internet security

Although I was subscribed for Macafee security until January 2017, they took £89.99 from my account without my authorisation in May 2016. I didn't notice until December of that year when the usual annual payment of £89.99 was taken in the December. I contacted them and asked for the May amount to be refunded. They refused as I was over the 30 day refund period. I have spent countless hours on the phone trying to make them understand that this was an illegal payment but they just keep repeating the 30 day refund... I feel this is a deliberate deception and from reading some of the complaints on here it would seem that it is a regular practice. I would like to complain to an independent body but dont know how. Any suggestions?

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doom paskha
, US
Apr 11, 2017 10:42 am EDT

First, you should know how to talk courteously it you will be calling them, and don't complain as if it is their fault; because on the first place, if you are not lazy to take time to read what the product you are buying, you should have learn that they will be doing that, unless you turn off the auto-renewal (you would have learn how to do this if you read the instruction they provided before you complete your purchase). This process applies to all anti-virus subscription. Just don't be lazy to read.

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9:12 pm EST
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McAfee antivirus

I thought I was buying a CD but in the package was just a product key #. This is very misleading. Then when I tried to instal it on my 3 year old computer (which is a high quality Dell computer with window 10) it wouldn't let me download the program. I called mcaffees company & talk to a rep & he took over my computer & said it need to be cleaned by a professional. Well I am 61 & know computers. he was trying to sell me his services. then I told him to get his supervisor on the line. He came on the line the he said what the rep said is how it is. I told him I just needed a antivirus to go on lin. It's my business if my computer is running slow which it's not. My computer runs just fine. I had Nortons & just expired. He got mad at me & hung up. That's is the worst customer service & bull ### I have ever experienced. I also told him I am going to return the program back to Walmart. If you want your company to fail then keep this fraudulent up. Because I will make a big public stink about this & you don't want me to get involved. Go Amertican not the middle east for your customer service. Bring the money back to America.

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7:07 am EST
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McAfee unethical behaviour by guruaid rajkapoor yodav in india

I was renewing my McAfee Protection online. I started the download and it said it had to remove old McAfee, I agreed. Then it tells me need to restart computer. When I did, I couldn't get back to point of download. Called the 855 # and was connected to Rajkapoor Yodav in India. He said he could help, and we started the "procedure", he took over my computer and when we were back to screen to download, but he said he needed to check my computer before he could download. He then ran scan and it did show I had 1244 malwares, which he then started to remove. Then he tells me that I needed to have maintenance on my computer at a cost of $400, I said "no". After several minutes, he came back on and said that I needed to pay $100, I said "no", after few minutes (I was on the phone with him nearly 1 1/2 hrs) he said I needed to pay $80! I said "NO". He then tells me that he won't download the product . I told him to get the hell out of my computer and he signed out! I should have known not to renew this product as I had nothing but problems when I was downloading it the first time last year! Took 3 days of calling to finally get it downloaded. After I got off the phone with the tech, I saw the icon for McAfee and clicked on it and it downloaded the program! Which he could have done 10 minutes into my conversation with him! But Guruaid with undoubtedly McAfee's permission, wants to charge you a larger fee. Last year I did end up paying another $80 for their help which is ridiculous. I will not recommend McAfee to ANYONE! I do not want to speak to someone in Pakistan or India ! U.S. company and I want to speak to an American that speaks English!

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doom paskha
, US
Apr 11, 2017 10:49 am EDT

McAfee's own tech support don't charge any fee for just helping customer install their subscription, but if you contacted a tech support which is not of McAfee you will indeed be charged.

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maxterusa
, US
Feb 06, 2017 8:48 pm EST
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Tried to download Mcaffees that I purchased from walmart & it wouldn't let me. I thought I was buying a CD but no it had just a key #. so I called the company & talk to a foreigner (sounded like middle easterner) & he said my computer needs to be cleaned by a professional before he can install it. That's complete bull ###. I then talk to his supervisor & he said that if that what the rep said then that how it is. Very unprofessional customer service. I told him that I need a virus program to go on line not for them to try to fix my 3 year old computer that didn't need fix. He got pissed & hung up. That's what we get when we transfer out laor over to muslim countries to heck with that. I want to only buy American.

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rakesh reddy
, US
Jan 07, 2017 3:50 am EST

Mcafee customer service, Mcafee phone number, Mcafee customer support,
contact Mcafee customer care, Mcafee antivirus support, Mcafee helpline number,
Mcafee support us
Mcafee customer service

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4:05 am EST
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McAfee subscription renewal without authorisation.

My Mcafee anti virus software was renewed on 13th December, without my authorisation. A payment of £89.99 was taken from my credit card and when I called to ask for a refund, as I did not wish to renew, the man on the phone said that they couldn't uninstall the software because there were some viruses on my computer which needed to be removed before they could do so. at a cost of £59.99! I refused to pay this amount, as I hadn't authorised the renewal in the first place and expressed my concern as to how they had my details which allowed them to do so (this was a new credit card which hadn't been used for the original subscription - my mum had paid that with her credit card when she bought the laptop for me). I was given an alternative number to speak to someone else, but when I tried to call, it said the service was currently unavailable.

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5:32 am EST

McAfee mcafee total protection

On 12/18 my McAfee Protection was downloading and installing the latest update. It got hung up at 2% installation and never continued. I had to turn the computer off by hand. When I rebooted the computer would not work properly. It would take 5 minutes just to open a program. I couldn't save anything or open anything. I spoke with McAfee techmaster and they said it was my hard drive. I knew it wasn't my hard drive so they ran a test and it said my hard drive was working fine. They removed McAfee Total Protection and the computer went back to working just great. So we determine it was McAfee causing my problem. They transferred me to someone they said was expert at McAfee and they would reinstall my McAfee. That took 2 1/2 hours and they didn't hang on for that whole time. I rebooted my computer and it was doing the same thing it was doing earlier. I called McAfee back and got someone who was hard to understand and was programmed to keep saying "Sorry for the inconvenience" which I'm sure she wasn't. She said McAfee was working fine. I told her I didn't care about making McAfee work I wanted my computer to work. She started a scan of the computer to find a virus. I told her I didn't want a scan as that would take hours and I knew it was McAfee that was the problem because when it was removed my computer worked fine. She told me that obviously McAfee won't work with my computer so I just needed to remove it and get a credit from the company. I told her I didn't want a credit that I wanted to speak to a supervisor. She told me there were no supervisors available (which I didn't believe). She just kept saying sorry for the inconvenience but I would need to remove McAfee myself from the computer and she would transfer me to someone to give me a credit. You should be able to fix the problem. I have had McAfee for years and until this latest update I have not had any problems except when it runs a scan it slows my computer down so I can't use it. I couldn't stop the scan despite clicking cancel several times. I just asked her to disconnect from my computer. She obviously wasn't going to help me. I removed McAfee from my computer after finishing with her and it works just fine.

I was so frustrated. She obviously didn't have a clue on how to fix it so she just wanted to get rid of me.

Norma Karter (my Mcafee techmaster number is [protected]. My phone number is [protected]. You should be able to listen to the tapes of my conversation with that tech who was useless.

I'm sure you deal with thousands of people and I'm just one. But I find it disgusting that you have tech people that are ignorant and unhelpful.

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Shradass N
, US
Jan 04, 2017 9:49 pm EST

mcafee support phone number, mcafee contact number, mcafee antivirus help, mcafee help, mcafee phone support,
mcafee customer support, support mcafee, mcafee customer care, mcafee support phone number, contact mcafee
mcafee support

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Shradass N
, US
Dec 25, 2016 10:09 pm EST

Mcafee is the best antivirus software which provides full protection against various virus and malwares.
if you are looking for Mcafee antivirus support then visit mcafeecustomerservice.co.uk
mcafee customer service

McAfee In-depth Review

Overview: McAfee is a well-established company in the cybersecurity industry, providing a range of products and services to protect against cyber threats. With a strong background and history, McAfee has become a trusted name in the industry.

Products and Services: McAfee offers a comprehensive list of products and services to cater to various cybersecurity needs. Their lineup includes antivirus software, internet security, identity theft protection, and more. Each product/service comes with its own set of features, ensuring comprehensive protection for users. Pricing options and packages are available to suit different budgets and requirements.

Performance and Reliability: McAfee's performance and reliability in protecting against cyber threats are commendable. Through rigorous testing and analysis, their security solutions have proven to be effective in safeguarding against various types of attacks. Customer reviews and feedback further validate the reliability of McAfee's products.

User-Friendliness: McAfee's software and platforms are designed with user-friendliness in mind. The user interface is intuitive and easy to navigate, making it simple for users to access and utilize the features. Integration with other devices and operating systems is seamless, enhancing the overall user experience.

Customer Support: McAfee provides excellent customer support through various channels, including phone, email, and chat. Their support team is highly responsive and knowledgeable, offering quality assistance to users. Users have expressed satisfaction with the level of customer support provided by McAfee.

Pricing and Value for Money: McAfee's pricing is competitive in the industry, offering good value for money. When compared to competitors, McAfee's products and services justify the cost with their effectiveness and comprehensive protection. Additional benefits and features further enhance the value provided.

Security Features: McAfee offers a wide range of security features to ensure robust protection against cyber threats. Their security solutions are effective and comprehensive, covering various aspects of cybersecurity. Unique features set McAfee apart from competitors, providing an added advantage.

Compatibility and Integration: McAfee's software is compatible with various operating systems and devices, ensuring flexibility for users. Integration with other security software or tools is seamless, allowing users to enhance their cybersecurity measures. The installation and setup process is straightforward, adding to the convenience.

Reputation and Trustworthiness: McAfee has a strong reputation in the industry, being recognized as a trustworthy and credible company. Their products have gained the trust of users worldwide. While past controversies exist, McAfee has taken steps to address them and maintain their reputation.

Overall User Experience: Overall, McAfee provides a positive user experience with their products and services. The pros include comprehensive protection, user-friendly interface, and excellent customer support. However, some users may find the pricing slightly higher compared to competitors. In conclusion, McAfee is recommended for those seeking reliable and effective cybersecurity solutions.

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McAfee contacts

Phone numbers

1800 1441 0475 +1 (888) 847-8766 More phone numbers

Website

www.mcafee.com

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