McAfee / cashback not received

United Kingdom

i purchased mcafee protection for my home pc and at the time of purchase (Aug 2018) i was told i would recieve £40 chasback.

Then i raised a query as to why this had not been recieved:

- Service Request #: [protected]
- Created Date: 08/19/2018 06:11:38
- Description: Please see case reference [protected]

I got acknowldgement from mcafee that my service request had been recieved but no response in terms of what has happened to the cash back.

I called your customer services team today [protected] and was told they could extend warranty by 2 months but given that my subscription was £99 for 2 years i dont think 2 months extended subscrition is acceptable compensation.

I think the website was misleading when it told me that i would recieve cashback and also i think the customer service since then has been atrocious.

Please review and advise on next steps.

Feb 02, 2019

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