MBNA MasterCard / Travel Insurance
I was billed for Travel Insurance, which was never
requested or authorized by me. Spoke to Customer
service rep. about previous paid balance, $500.00 CDN
was charged on my MBNA account without knowledge
since the amount due wasn't itemized with any detail.
I also never revieved any policy number for these
travel insurance policies. Nor did I ever request
or concent to such a service, as claimed by the
sales rep. at MBNA Canada.
I was billed once again, but managed to cancel the
next charge. When I request a refund from
the previous payment, I was told that MBNA does
not process refunds from the previous year. I have
forwarded a written complaint to the ombudsman
in regards to this experiance. I trust this matter
may help other credit card customers.