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MBNA / member of staff

1 United Kingdom

I was told i could make a token payment on my card as i have lost my job, but when i tried to make a payment i was told i had to pay 3x more than i wanted to, other wise my account could go to a collection agency. I told the woman that i was not told this and if she kept pressurising me into the extra payment that i would not be able to get any food for this week. She then told me to calm down but incisted that i would need to pay the extra but i could only pay my token payment, i also asked for the manager and she said that she was, when i asked to speak to another one she became very defencive and told me that there is not one available but they would ring me back later.

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