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MBA.com - GMAT / Pearson screws up yet again with my GMATs

1 United States Review updated:

GMAT Score Reports
MBA.com - www.mba.com

I have been trying to get GMAT score reports sent to my house for over a month now. I ordered 4 score reports to be sent to me in early September. After 2 weeks of waiting I received one report. When I called again after receiving this lone report an 'incident report' was opened and I was promised my reports would be sent to me within 10 days. Ten days later I received another single score report. Today I tried speaking to a supervisor (Russel) who seems just as incompetent as his underlings. If I am denied admission to any of my schools due to late receipt of scores from Pearson I will definitely open a suit against Pearson. This has been my worst consumer experience in years and I thoroughly advise anyone who has to deal with this nest of fools to leave yourself plenty of time when ordering reports - especially over the phone (English is not their first language). For a company with a monopoly to treat their customers so poorly is terrible form and I thoroughly hope Pearson either shapes up for future customers or goes out of business.

Va
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Comments

  • Em
      18th of Jul, 2008
    0 Votes

    Similar thing happend to me!!!

    I ordered the report through the telephone and told them very clearly my current mailing address and the report ended up going to my old address in another country!!!

  • Ba
      10th of Feb, 2010
    0 Votes

    Hello, I have the same problem...but they can not even send me my official score. I have taken the GMAT 24 days ago and I did not receive anything yet. When I contacted them, they said that there was some technical problem. I am really worried that they would have lost my GMAT score (I dont know if it is possible). All my fture depends on this damned GMAT score. I called them 2 times and they said that they are investigating the problem. I really do not know what to do. I would also sue them if my application is discarded because of their mistake. Would anyone have an idea on how to sue Pearson..

    Thank you very much,

  • Ja
      4th of Aug, 2015
    0 Votes

    The denied me from giving exam and are not returning fees. Such a greedy GMAC!

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