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Mazda, Mazda 3 / Very Dishonest Bad Dealership

1 Portsmouth, NH, United States

This is very abreviated.

Car purchased on a Sunday all papers are signed and off my girlfriend drives, Monthly payment $316. Monday afternoon Dennis calls girlfriend and asks her to spin by the dealership after work as he has one more paper for her to sign. She calls me and I advise her to call the dealerhip and find out what paper it is that needs to be signed. She calls Dennis back and he is not forthcoming at all advises her it will only take a few minutes.

She arrives at dealership Dennis (Sales Manager) puts a piece of paper in front of her and says sign here, here and here. She signs not knowing what it is because it is not explained at all, (footnote) This is her first time buying a car and signing, so she is nieve to it all and trusting. She is not given a copy of what she signs and then leaves dealership.

Week later bank calls to review paperwork SURPRISE SURPRISE!!! her payment just went up to $339 per month now.

After several attempts to get in touch with the owner of dealership I get a call from Dennis.

Dennis admits to me on the phone that when my girlfriend called to find out what she was signing that he was not forthcoming because he was concerned that if he told her it was a new sales contract she would have time to damage the car and walk away from the deal. Dennis also comes up with an excuse as to why once she arrives to sign the MYSTERY DOCUMENT and the car is in there lot in the same condition it left in why he failed to explain the document to her. He states he had several conversations going on at once. Dennis then also tells me an excuse as to why he did not give her a copy of what she signed stating "I am only human I make mistakes". What was the MYSTERY DOCUMENT you ask??? It was the single most important paper you sign when buying a car, it was a NEW SALES CONTRACT. It wasnt explained and she didnt even get a copy!!

Dec 15th (1 Month after sale) I speak with Tim Ackerman I guess these reviews are one way to get his attention other than that his employees will shield him from your calls. Tim Ackerman states he will take the car back and refund the downpayment. I advise Tim that since so much time has passed that I will also need the $732 sales tax back that was payed when registering the car here in maine. Tim replies that he cant and wont take that hit as it is not fair for him to have to pay that. But I guess in Tims eyes its ok for me to take that hit for his employees mistake and dishonesty. Wait a second if your employee does something wrong doesnt that usually fall back on the one that hired him?? Well I guess the saying "the employee is only as good as his boss" is a perfect definition of this dealership. They will not stand up and act like men when one of them makes a mistake and work to make it right.

PLEASE FOLKS PASS THE WORD AROUND AND READ THE REST OF THE REVIEWS ABOUT THIS DEALERSHIP, THERE IS A REASON THEY HAVE MORE REVIEWS THAN OTHERS, ITS BECUASE THERE ARE MORE NEGATIVE.

OH AND YOU WILL NOTICE HOW THE NEGATIVES HAVE A RESPONSE FROM TIM ACKERMAN SAYING HOW HE WILL MAKE IT ALL RIGHT...LAUGHING ITS JUST TO TRY AND SAVE FACE...THIS DEALERSHIP IS AS DISHONEST AS THEY COME AND I DOUBT THAT WILL EVER CHANGE GIVEN THE OWNER IS NO BETTER THAN WHO HE HIRES.

PLEASE READ MY NEXT POST ABOUT THERE SERVICE ON THIS WONDERFULLY FACTORY CERTIFIED MAZDA THEY SOLD US.

Jr

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