Hi Susan. I'd really like to try and help you.
The model of washer you're referring to is designed to wash laundry in high efficient design. This design does offer many benefits but also, admittedly, some drawbacks; especially if you're use typ the older, more traditional design.
If it isn't working correctly, I'd like to help you getting it working again. When and from where was the unit purchased?
Whirlpool now owns Maytag. Maytag parts ARE TESTED TO TWICE THE LIFE EXPECTANCY OF THE SIMILAR WHIRLPOOL EQUIVALENT.
The Whirlpool model you may be interested in is WTW4616F. However, for similar pricing, you can purchase the heavier built Maytag MVWC565F. It has a bigger tub that is also stainless. Frankly, of you really want something that runs well and will generally be longer lasting, consider a Speed Queen. You'll pay twice the price, but you'll likely find it exactly what you're after. Buy from someone that offers reasonably priced and well backed extended warranties, just in case.
Please let us know what you decide.