Maytag
reviews and complaints

We purchased your Maytag washer and dryer from Spencers (Tatum Blvd Store, 13820 N Tatum Blvd, Phoenix, AZ) on 5/28/2918. Reading the manuel on page 6 regarding the sensing option, it states that "the sensing light will blink once a second at various times during the cycle".
I have stood during the entire washing process on numerous times and the only time the sensing blinks is once when first starting. It absolutely never blinks more than once. I feel like it is truly not sensing during this cycle because sometimes the cloths are barely wet! I will say that during the rinse cycle the sensor light does blink on and off many times but not during the wash cycle.

On 6/4, Goldwing Appliance Service did a service call. This service call was very unsetteling. The first thing the technician told us was that he missed the class training on this model so he doesnt really know too much on how this model works. He then said it was fine and it was normal. Really? How does a technician perform a test when he is not familiar with the machine? We called Matag and they said they would send out another company. He had me sign the work order, which I never should have!

On June 12, you sent Dino's Appliance Factory Service to check on this issue. The tech, Chris, told me he could see what I was talking about and didnt have an answer. He told us that he is leaving the order open and sending it to your engineers to get an answer. He told us he woukd get back to us, msometimes it can take a fewmdays or 2weeks. We have been very patient.

Well its been 4 weeks and I called Dino's and they told me that the work order has been closed and nothing is wrong. I asked how can it be closed when we have not been notified...answer thats the way it states!

When I called Spencers at the beginning, I asked if this coukd be replaced and their answer .." it is like a car, once you buy it it cannot be replaced, it needs to be repaired and then and only then if it cannot be repaired, they "may" replace it, "

Is this Maytags policy? We are extremely disappointed and VERY frustrated. We feel like we have been given the run-around from the beginning.
We feel that we have been patient and would like our washing machine replaced with one that works according to your manufacturer manual.

A reply would be appreciated
Rick and Marie Hill
23446 N 22nd Street
Phoenix, Az 85023
[protected]

Broken washer, tried fixing, had tech come out 4 times, still broken. Going on since Nov-17
Nov1-called
Nov9-tech tried to fix, broke again
Dec1-called Dec14-tech didnt fix, ordered parts wont come till Jan
Jan4-came & took machine to fix - gear case, motor drive, xrater
Jun26-broke again
Jun27-schedule July3
July 9-replaced part
July10-broke again

We purchased this washer from home depot on february 10, 2018 along with a new dryer (model medb955fc) and both were delivered on april 13, 2018 (we waited for about two months to get them installed). Last night, we heard a loud "pop" and, upon investigation, discovered that the glass top of the washer had shattered. We were not using the washer at the time and nothing was sitting on top of the washer; it was just sitting there in the laundry room and the glass shattered. We discovered glass on the floor, on the top of the unit and inside the unit itself. I called maytag this morning to report the issue. I have now been on the phone with a nice gentleman (for almost two hours) who tells me the process is to have a service technician come look at the problem, order a new part, then schedule installation. I told him we would much prefer a new unit since we were not comfortable that pieces of glass had not gotten into the mechanisms of the unit (controls, motor(s), etc.). He said he was sorry but, the process was to repair first. He offered to check on the timing of getting a new glass top shipped to our house. It sounds like will be about two weeks to get the new top, then another week or so to get a service tech to clean up the unit and install the new top. This is totally unacceptable - this is a brand new unit! And, it is not an inexpensive unit! Maytag should, without question, replace this old unit immediately. There is, apparently, a defect with this particular unit or with this particular model. It unacceptable to have this brand new unit repaired (and for it to take another 2-3 weeks, or longer, to do so). Instead, it should be replaced asap. By the way, while typing this, I have been disconnected and am now trying to call back to customer service. To say this extremely frustrating is the understatement of the century! Maytag should be better than this.

In March 2017 I purchased a new Maytag washer. In June 2018 it has completely stopped working. Contacted Lowe's and Maytag but only certain repairs are warranted for a year. My luck as a single dad I'm now searching for another washer as this one is too costly to repair. Thanks Maytag, you did it this time...try washoing clothes by hand. I have...Also I am unable to afford new so for the moment on my limited income I am searching for some way to replace this machine. I was not satisfied through the contact I made with Lowe's or Maytag...kind of unconcerned and no effort to try to give a satisfactory solution. After all, " I'm sorry" was the response I was given by Maytag since I did not purchase an extended warranty...didn't feel I would need one since the last one survived 13 years and did it's job. I was hung up on when talking to Lowe's as the quick answer I got was the problem was not covered under warranty. Any resolve to help in this situation would be greatly appreciated as I have struggled with prostate cancer for the last six months and will be going through surgery or radiation treatments later this month.Thank you for this outlet to let someone know we as consumers are what keeps companies in business.

Early on the cycle mechanism did not work well. I tried to work with the machine and change each cycle manually myself. Last year we had some one come to fix the machine. I think we got one complete cycle out of it. However my linoleum got ripped in the process of pulling the machine away from the wall. This has been my delay in getting some one to come in again. Spoke to some one at Maytag who told me to unplug the machine. I did this and no change. It is extremely tiresome having to baby sit and do battle with this machine. we bought this machine from Home Depot 2970 Cropsey Ave bklyn on 7/25/16. Model # MVWC415EW. Can you offer any advice how to correct this situation?

I have lived in my current home for less than 15 years. I bought a new whirlpool dishwasher when I first moved in. It lasted about 2 years and then quit. I bought a whirlpool clothes washer in 1999 and it lasted about 5 years. I pitched it and bought a maytag washer. Within 2 years, I had to replace the agitator. Yesterday, it stopped allowing water to fill the machine. We investigated it on Google and it has a part that needs to be replaced. I could understand that if the machine was old but it is less than 10 years old. I have not replaced the dishwasher and am going to have to buy another clothes washer because I don't know of anyone who can come to my house and repair it. I can tell you this though. Whenever I replace the dishwasher, and whatever I purchase for a clothes washer, it will N-O-T be a whirlpool or maytag. You are selling crap to honest, hard working people and doing those commercials where the maytag repairman (that doesn't exist in the first place) is always lonely because your products work so well. You have a lot of nerve. I WILL NEVER EVER PURCHASE FROM YOUR COMPANY AGAIN! Don't TELL me your products work, SHOW ME! Oh, and my stove is also a whirlpool and within 3 years, the self cleaning part quit working. The refrigerator is a whirlpool and within a year, all of the shelves have broken. I'm not looking for replacement of any of these horrible appliances. I just want you to stop lying to customers. I honestly don't know how you can dare to do those lying commercials.

I received a Maytag Refrigerator 30 Days ago and discovered that the ice maker cover has a defect... the icemaker door cover leaves a large gap between the cover and the refrigerator door it is an eyesore and I believe over a period this problem will only worsen, but Maytag has refused and retrieve the refrigerator. I do not want the refrigerator anymore because my eyes continue to follow the gap of the icemaker cover in my opinion as well as the technicians opinion the refrigerator has a defect. This is my first experience with any Maytag Product an it will probably be my last. FYI: This refrigerator was a replacement from my Home Warranty company...

I had 3 appliances delivered from home depot on 6/9. The refrigerator was damaged.
I was told in 1-2 business days someone would call for redelivery. No one called so i did. First i contacted Home Depot . The delivery rep told me he would send one out right away . Then he said he had bad news. I purchased a maytag . I would have to contact them directly because that is their policy. I called them for 4 days straight and nobody could give me an answer as to why my paperwork was taking so long . Finally someone helped me on 6/15. She contacted a supervisor to push my paperwork through. They then left me a message saying 6/27 was the earliest delivery date possible. That is not acceptable. I called back and just got attitude from the customer service rep. Mind you i have no refridgerator since 6/9 and it is 6/17. Thats 8 days! . In all it will be 19 days without a refrigerator .
This is because may tag sent me a damaged appliance. Now my family and i are being
severly inconvenienced and it is not our faulty. The only mistake we made was buying from maytag. If this is the way they are going to handle their mistakes i will not buy one more appliance from them. I can't believe this is happening. We are beyond disappointed .

We bought our washer in April 2016 we found the washing machine was not cleaning the items and had to be washed 2 or 3 times.
It was also very noisy so we got the company out that we bought it from and they couldn't find any thing wrong with it, then it stop working.
so we go another engineer out which took 2 weeks and now tells us that the seal in the drum has been leaking just a small drops of water for the last 3-4 month and has damaged the gear box.
As this has been happening why our machine was in warrantee, I feel that the damage should be covered under the warrantee.

On May 1, 2018 I placed a request for customer service in Puerto Rico for the reparation of a washing machine that I purchased less than a year ago considering its agitator broke. Since that date I have been waiting for its reparation. On Friday, June 8, customer service informed me that the piece would arrive at the warehouse that day. Today I was informed that the piece has not arrived in Puerto Rico.

I am very disappointed in the service specially having bought a washer that broke in less than a year. I hope you can help me and respond in the way that customers deserve and taking in consideration that a washer is a necessity no a leisure.

The services was requested under the name of my husband Freddie Flores [protected]. My name is Rosa Velasco [protected] ([protected]@gmail.com)

I purchased the BravosXL from Lowes on 11/14/14 with a 3-yr protect plan for $663.75.

Just over the 3-yr mark, the drive blew.

However, within that 3-yr period, we moved, and the unit was NOT even used for almost a year. So, after a little more than 2 years' use, this product crapped out. That averages about $300/yr.

On May 1, 2018, I called Maytag & was referred to a local authorized repairman, who advised me that it would be less costly to buy a new washer than repair the drive train. I put the LG that came with the house back in use.

Ultimately, I find it unacceptable that I paid more for this Maytag Bravos XL product, which is supposed to be a quality product, than the cost of using a laundromat.

I would appreciate some monetary compensation, as I have just recently purchased a similar Maytag (just for the matched look) with a 5-yr protection plan, BUT with much trepidation.

I appreciate your consideration in this matter.

Sincerey,
Teresa Weis
[protected]

We purchased a Maytag washer (front load) and dryer about 5 yrs ago.
The dryer laster less than 3 yrs before the electrical panel went. The washer hasnt been working properly for almost a year (it stops mid cycle and starts beeping until you stop it manually) and now the softener dispenser doesn't dispense the softener. When I called Maytag the first time to complain about the dryer, they couldn't care less. And their cost to come and look at it was more than anyone else. The repairman told me that they don't make these to last more than 5 years anymore. He was SO right, since the washer started failing around the 4 yr mark. I am planning to purchase a new set but will go to Home Depot and buy the cheapest pair (NOT MAYTAG) and hopefully they will last longer than these. I will NEVER buy anything MAYTAG again. The name no longer represents quality or customer care.

We bought the Maytag Washer you can see in the photos. After one month, the motor simply "exploded" putting us in danger since lots of water split over the electrical system. I called customer service, my complaint ticket was ignored, none gives any proper answer and honestly I'm not willing any more the replacement of the machine, but a the refund. I'm tired of not being listened and I can't trust anymore. If I don't get my refund I will have to proceed legally with the support of the General Consumer Support Institution.

Bought the fridge from Home Depot and took delivery in December 2014. We are away in the winter for 5 months a year so the fridge has only had about 24 months use. The door alarm started beeping and flashing, all else was working. Unplugged and plugged back in and all seemed well for 10 minutes then the beeping started again . Did the same procedure again only this time the control board and interior lights went dead. Called Maytag approved repair and paid $86 for the service call. Told the control board was gone and it would cost $418 plus another service call.That amounts to a repair bill of $ 600 for a fridge with 24 months use. Called Maytag and they wiped their hands clear saying it was out of warranty.
Had a similar experience with General Motors back in 1980 when after 16 months the transmission failed and then the cam shaft let go. Got the same response as Maytag.I bought 10 cars since then and none of them were GM. All my family and friends were told the story and none have also bought GM. Look where GM is today. If you don't stand behind your product word gets out. Every time I visit Homedepot I will make it a point to share my story with potential appliance buyers. Maytag falls into the same category as a thief. Take your money and give you nothing. With social media I will tell my story. Donnie Wilson, Albert Bridge Nova Scotia.

Purchased the xl bravos washer/dryer matching combo at Home Depot in Brighton Colorado in August 2016. We've had nothing but issues with our washer since we purchased it. We bought the washer based on reviews from consumer reports that rated the combo very well, we will never do that again! Our clothes continuously come out of the washer with white detergent stains on them regardless of the detergent we use, nor does the washer perform how a washer should, which is clean our clothes - they don't come clean.

The dryer is inferior in my opinion too, it takes two cycles at minimum to completely dry our clothes, however there are no mechanical/electrical issues with the dryer, this post is related to our washer.

As of a week ago, the washer stopped turning on. I called Maytag CS, we had to wait an entire week before a service technician could even come to our home. At this point, laundry is piling up in hopes it will be a relatively simple and affordable fix.

The day our appointment was scheduled, the tech was professional and timely, however, after the tech diagnosed our problem he informed us that it was going to cost $762 to repair our washer (control boards) that is less than 2 years old, not to mention the repair cost more than one of the machines brand new. On top of all of that, it cost us $99 dollars for the tech to spend less than 5 minutes in our home.

We cannot afford to repair our washer at that price, so now we are forced to use family and the laundromat until we can determine what our permanent solution will be.

Maytag needs to do something about this. If we were still under warranty I would demand a refund, which I realize is not realistic at this point, but the entire process has been painful from scheduling, to the actual cost of the repair. I could even understand if the issue was our fault, but this seems to be a regular occurrence with these machines and Maytag needs to figure out what the issue is. I used to be a big fan of Maytag, but after this experience, I can honestly say I don't plan to purchase anymore Maytag appliances.

MOD MVWB835DW0
SER C62770352

Paul
Brighton CO

I ordered a Maytag Gas Range from HOME DEPOT on April 16, 2018. It was scheduled to be delivered on Thursday, April 26, 2018. The delivery service (Linn Star Delivery) called my home the day before and told me that Maytag had failed to deliver the Gas Range to their Delivery Service Location as scheduled, so the Range would not be delivered to me on time and suggested I call Maytag myself. I called Maytag and scheduled the next available delivery date, Saturday, April 28, 2018. The Gas Range was then delivered to my home on April 28th at 1:00 PM and placed on my Kitchen floor. No installation was available or scheduled because the Gas Range must be converted to LPG. (Propane). The Delivery Man cut the blue packing tape on the door edges then opened the Range door to ensure everything was included, the Installation Guide, User Manuals, Burner Parts, Grates, and the LPG Conversion Kit, all was inside the Oven. We inspected the Gas Range and saw no visual damage so the Delivery Man left my home at about 1:15, he was there only about 15 minutes. I had a qualified Person there at my home who then preformed the LPG Conversion on the Gas Range. There was still much blue packing tape attached across the oven door handle and on the front of the oven door. We removed the remaining blue tape and noticed that the left upper plastic corner on the oven door was broken and a small piece fell off when the tape was removed. I promptly notified the Delivery Service Company, who then told me to immediately notify HOME DEPOT. I reported the damage to HOME DEPOT and they suggested replacing the Gas Range. I told them that was not necessary, I had already completed the LPG Conversion and installed the Gas Range to the LPG source, and the Gas Range was operating great and I did not want to replace the entire Range, just simply replace the broken plastic piece on the top of the oven door that the door handle is attached to. So HOME DEPOT connected me to Whirlpool/Maytag Parts & Service on Monday April 30, where I attempted to order the proper part. I had taken two photos of the broken part, but the Maytag employee told me that the photos were not necessary and they would ship me the part and email me an Order ID number & conformation. About five days later I received the wrong part, the Oven Door Handle, not the part I needed, which is the part the door handle is attached to. So I contacted another Maytag employee by phone on Saturday, May 5th, again I explained the part I needed and this time I emailed a description of the part along with the two photos of the broken part to the email address they gave me, ([protected]@whirlpool.com) and ask the employee for another Order ID conformation email. I never received any email order conformation from Maytag on the replacement part so I phoned Maytag again on Monday, May 7th and spoke to another Maytag employee to explain what I needed, being placed on hold on & off for over an hour. Someone there finally suggested that Maytag email me a Parts Diagram Link so I could download the Parts Diagram and select the proper part needed by it's serial number. I downloaded the Parts Diagram and selected the proper part number, (W10875232) and ordered the part over the phone with the Maytag Employee. I have not yet received any conformation email from Maytag with the Order ID number for this part so I am not sure whether Maytag has sent my part yet or not. After all this trouble I really hope my proper part has been shipped to me so I can finally resolve this issue :(

purchased our washer in Oct. 2014.
started having issues with loud noises April 2018

had service man come 4/25/18, replaced Hub Kit $ 229.06
did not fix problem, they came back out replaced bearing kit $121.00

still having issue, called Maytag they recommend another repair company, Service One. They came out, said try replacing the drum, drum is covered under extended manufacturer warranty, however labor is $140.00, to fix.

This is a washer that is less then 4 years old and we have had to put $490.00, into it

I would think that Whirlpool/Maytag would want to help the consumers with the rediciolus amount we have had to put into this was. We could have purchased a NEW one and NOT another one made by this company

I purchased this washer/dryer last November (approx 7 months ago). I have used Maytag products (washer, dryer, dishwasher, Jenn Air range for many years). When it came time to replace my washer, of course I chose Maytag. This is absolutely the WORST washer/dryer I have ever used or owned. Shame on you, Maytag! What happened to the quality you were famous for? My clothes are literally being ruined by this washer/dryer combo. My dark clothes come out with white detergent stains on them. I use HE detergent. Sometimes the clothes come out with dry spots on them where they never even got damp. I have tried all of the cycles including deep water, even tried to load differently placing one piece in at a time. My clothes come out in a tangled mess, and are stretched out of shape, do not look or even smell clean! After reading these complaints, which are all pretty much the same, the Maytag comments are patronizing and suggest we do not know how to use a washing machine, while the truth of the matter is you have designed and manufactured an inferior product and no longer stand behind it. I will never purchase another Maytag product if this is how you now conduct business. I request a refund, as I do not feel I received what I paid for.

Glenda Stahl
Purchased at Home Depot
Tennessee

Hi I bought a MORXEMMWW Maytag model refrigerator. I has no handles just plastic pieces that go across the top and bottom of the doors. The top of the door you put your hand in and plastic piece under the freezer door that you put your hand up under it to open it. They have turn ugly yellow. They were so white when we got it and now looks ugly. I can't buy new refrigerators all the time. If I knew this was going to happen and bring down the look of my kitchen I would of never purchase it. Is there replacement plastic pieces you can send me?