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2.7 1059 Reviews

Maytag Complaints Summary

453 Resolved
606 Unresolved
Our verdict: Dealing with Maytag, which has an average resolution rate, requires some diligence. Research their service in depth and read a variety of customer reviews for a balanced view. Approach any customer service interactions with detailed and well-prepared queries to facilitate a better resolution process.
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Maytag reviews & complaints 1059

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Newest Maytag reviews & complaints

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M
7:06 am EST

Maytag spin cycle won't empty all water

Maytag atlantis MAV8600 won't pump all the water out when spinning. Replaces pump, belt and pivot spring. Greased slide on motor mount. Still same problem.

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7:13 am EST

Maytag dishwasher is junk

Bought a Maytag Quiet Series 300 at Home Depot. Worked okay but a year and a half it died. The problem is in the power switches. I am an engineer by proffession. I should have done some research before I bought it - but hey, our last dishwasher lasted 15 years and it still worked when I replaced it. Matag ought to be penalized for making crap. Not acceptable! From now on I will do my homework and Maytag will never be a part of that equation.

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Miss-mic
Southlake, US
Oct 31, 2009 1:06 am EDT

I have one too and after a year it died. Control panel is faulty. They tell you it is under warantee for parts, however it cost 200 to install the control panel. JUNK!

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sambud
Manville, US
Jul 06, 2009 12:48 am EDT

Mine just died as well- 2 yrs old- lights not working, wont start, all plugs working- it never cleaned right either. PIECE OF CRAP. And who the heck can afford a new one in this economy!? Never ever again will i even consider maytag!

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pft
Houston, US
May 26, 2009 5:27 pm EDT

Mine has lasted one month. They sent out a repair person that could not fix. They order the part to fix it and they were to come back a week and a half later. Called me the AM of the Appt and said the part was backorded for 4 weeks. Recieved the wrong panel and they overnighted the same wrong panel again. Now I am on hold with maytag to get the right part sent to me. 20 minute and counting on hold.

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kleanns
Springfield , US
Mar 29, 2009 5:27 pm EDT

Ours will be 3 years old this coming August. It did the same thing last week. Just died on us...now we are having to buy a new one. This is not okay, these things are supposed to last for years. Crap!

ComplaintsBoard
C
1:35 pm EST

Maytag neptune mah7500

Purchased a Maytag front load washer from SEARS in July 2005. There was always mold forming in it and a swampy stench, but thirty six months later the computer board went due to the moisture. Sears informed me that the part would be $500.00 plus whatever other parts and labour.
I refused this and started to look on the net for the computer board and found out that this is a KNOWN PROBLEM with this make and model number and also found out that this model was included in the Class Action Lawsuit against Maytag. SO WHY WAS THIS MAYTAG WASHER ON SEARS SHOWROOM FLOOR FOR SALE IN THE FIRST PLACE? When I called Sears they informed me they were unaware of this problem and said that it wasn't on any recall list and they weren't going to do anything and I should bring this up with Maytag(Whirlpool) which I did and was passed back and forth for a month until I brought the Toronto Star news paper on board and they did an artical on me and my moldy machine. It was at this point that Whirlpool came in with an offer of $500.00 for my machine; they said that due to the fact that I've had 3 years enjoyment of the machine they feel that this was a fair offer. I told them" NO" because I purchased a matching set and had not intended to have a mismatch and a fair offer would have been to give me a full refund. They told me to get in touch with them if I change my mind. I will not! As I was put through HELL, just trying to get someone to listen to me at both SEARS and MAYTAG was very difficult and found that they both use the same wording when talking about this product.
I am so MAD right now.
I'm an artist and have decided to use the moldy washer in an art installation. I'm leaving the stench and mold and will have infant clothing crawling out of the washers ### which will be seeping black ooz, beside the washer there will be an 8 foot [censored] to depicted the customer service exectutive team at SEARS and WHIRLPOOL. ( there will be a sign to inform people and tell the story) The sculpture will also be interactive for patrons to place their complaints in and I will use them in the sculpture by hanging them in the air and placeing them around the floor. I think art can have a huge voice when used properly. My sculpture is going to shout!
I think it's the fact that both SEARS and WHIRLPOOL deny accountability and deny that there was ever anything wrong with this product, this is what really makes me mad.
I have received thousands of letters regarding this product and will use them in my installation...
I have already finished the maqette and have galleries interested in displaying my sculpture, they really like the idea.
Please send me your stories or complaints and I will put them in the sculpture...
Bye for now
Cyd

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Update by Cyd
Dec 02, 2008 11:24 am EST

Sears and Maytag(whirlpool) still deny account ability and have been to this dance many times before. Both partys are well rehearsed and have all their customer service attendants repeat the same lines. Sears does not stand behind their product and do not care about quality or true customer service anymore. Maytag knew that the MAH7500 had many problems but they continued to sell them to stores even after the class action lawsuit. It wasn't a matter of if the washer broke down it was a matter of when; all the executives knew this and continued to keep this product on the market so they the executives could get their bonus while unsuspecting customers are left to fix the washer at their own expense or buy another washing machine. The executives just don't care about the human factor as long as the bonus keeps coming...
When I informed Whirlpool(MAYTAG) about all the other customers with complaints regarding the same product, the executive handeling my case informed me that "they do not put much weight on disgruntled people on the net".
I have since continued with my art project and have put the anis in the washer and have almost completed the 8 foot [censored] to stand beside the washer. The [censored] is the exectutive team at SEARS and MAYTAG; there is an engraving explaining the whole story.
The digital screen is being programed by some IS people to reflect sayings like: DON'T CALL THE MAYTAG REPAIR MAN HE DOESNT GIVE A ###!...and my favorite is : SEARS 1(800) PISS OFFF.
Art has a huge voice and following and my sculpture is going to scream " SEARS AND MAYTAG SOLD ME A PEICE OF ### " and they both knew it.

Watch for my art opening
Cyd

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Katherine Hayman
Midway, US
Dec 09, 2009 5:14 pm EST

I had the Neptune stacking unit and it was never disclosed to me about the lawsuit. When my washer quit functioning, I had a service agreement, but after 7 service calls tryting different parts and over 3 months with no washer, Sears decided they could not fix it. I was told to buy a new washer. Since m ine was a unseperable stacking unit, I had to buy both a washer & dryer. The new set was delivered by Sears and the washer failed in 24 hours. Sears would not bring me a new unit and insisted I go through the (horribly incompetent) service department again. I told them to pick the units up. Then after calling every manager I could find and writing everyone I could with Sears, I decided not to pay my Sears account where I was charged for the service agreement & remaining balance on defective washer/dryer. Now Citibank is harassing me about the balance and telling me that they DON'T CARE what Sears did or didn't do...that I OWED them because they bought the Sears accounts. All I can say is this world has gone to hell and actually NOBODY gives a ### about doing "the right thing" any more. I'm not sure many people even recognize what the right thing is. Sad. I will probably now be sued and my credit ruined and I still refuse to pay for that which I did not receive. Maytag should have pulled these units and Sears should have disclosed the problems...I would have never bought the unit if anyone had been truthful about it in the 1st place. I now have a new washer and dryer from another company and have had no problems whatsoever.

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12:22 pm EST
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Maytag buyer beware

Maytag washer, model# SAV515DAWW crapped out on me after just 4 years, paying $500, less a $30 scratch fee. After checking out this washer online, i found out that many people had the same problem with the boot having to be replaced. we had waived our warranty because of the scratch but others had tried to get theirs repaired by repairmen only to get the run around by Maytag. Since, i found out that Maytag is now Whirlpool, so, BUYER BEWARE.

years ago i was given a Kenmore apt sized washer that hooks up to a faucet and it was about 20 years old already. Not having a washer i was happy to snap it up. After 9 years my husband replaced the pump, and we finally got a full sized washer from a jobsite he was working at and customer bought a new one... had that one for 4 years, go figure, pay full price and get less out of a new product, Maytag repairmen must be on vacation! Now i found out my dryer needs a new ignition. My luck. I am off now to post a complaint about Perfect Flame Split Lid Grill. Good luck ya all!

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12:56 am EST

Maytag refrigerator model #mtb1956ge

I bought the above Maytag refrigerator May 2004. An auxiliary motor broke today and the food was no longer being kept cold. The store said they couldn't send anyone for 3 days and referred me to the owner's son also named McNally. He came out and put in a new motor for $135 plus $55 for the service call. I then called the store's co-owner who informed me all brands are only guaranteed for one year and I should have bought a 5-year insurance policy for $103. Meanwhile I have a 51-year old GE refrigerator still keeping food cold and never repaired. (It does need a new light though) This has been a f------ rip-off and I can't find a company address to whom to complain. A lot of good this will probably do.

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Update by Joan Wood
Nov 15, 2008 12:55 am EST

I bought the above Maytag refrigerator May 2004. An auxiliary motor broke today and the food was no longer being kept cold. The store said they couldn't send anyone for 3 days and referred me to the owner's son also named McNally. He came out and put in a new motor for $135 plus $55 for the service call. I then called the store's co-owner who informed me all brands are only guaranteed for one year and I should have bought a 5-year insurance policy for $103. Meanwhile I have a 51-year old GE refrigerator still keeping food cold and never repaired. (It does need a new light though) This has been a f------ rip-off and I can't find a company address to whom to complain. A lot of good this will probably do.

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1:07 pm EST

Maytag bad high speed bearin

washer is only 3 and half years old high speed bearin is gone... this is on the Neptune model #mah5500bww, serial #b2216129et..have talked to the people at maytag they only wanted to give 15% on cost of bearin, but bearin is built in to a 400.00 tub..new part and labor was going to cost me as much as I paid for the washer..have noticed that there are other complaints on the Neptune ...these date back to 2005..at time of purchase was told that this was the top of the line ...yeah right...

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jeff
,
Nov 15, 2008 11:10 am EST

Hello Neptune Owners!

You can purchase the Maytag Neptune bearings and [protected] seal kit at www.neptunebearing.com and also you can rent the Tony Tool, too. The Tony Tool was designed specifically for changing the Neptune bearings and comes with a DVD that shows you how to disassemble Neptune, replace bearings and install the seal kit.

Don't spend $450 for a new outer tub! Just replace the bearings and seal.

In addition, you need to check to see if your machine has the defective door latch wax motor, [protected], before your control board gets damaged. All Neptunes that have the wax motor will fail. See www.neptunewaxmotor.com for info.

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L
7:21 pm EDT

Maytag gas range

I bought a new Maytag gas range with dual ovens in 2004. It workedfine until this year. In June the broiler stopped working. I had purchased an extended warranty through Maytag Dependability Plus so I called for service. It took a day for the assigned service technician to call me. Once he was able to come out and check out the problem he told me that the mother board was bad and would have to be replaced. He had called Maytag's company trouble shooters to verify that this was the solution to the breakdown. The problem was that the part was back ordered for the next two months! We waited for the part and once it arrived he installed it and the broiler still did not work. I was told I would have to wait for another part. So I wrote a letter to the CEO of Whirlpool which owns Maytag and was put in touch with an executive office customer service person. He was able to find the part I needed and Fed-Exed it to me. The technician came and replaced the part and it still didn't work! This time he called the Maytag Co. trouble shooters and they told him that I needed a new broiler igniter part because it was shorting out the mother board so I needed another new board but they had to install a broiler igniter before they installed the new board. By this time we were on the third board which is a $300 part. It was finally fixed on Oct 10 but last night the entire board went down so I am back to square one and waiting for the technician to show up. Maytag Dependability Plus told me that since the same part is causing the problem it is a continuation of the prior claim and that I cannot make a lemon claim unless I have 4 separate service calls for different parts. I also found out that Maytag has not paid the authorized servicer ANY money yet for all the service calls and parts which they used in trying to repair my range. So they are ripping off the servicers as well as the consumers. I will never in my life ever buy anything again from Maytag or Whirlpool. Prior to this range problem I had a Maytag washer which I bought in 2002. It kept breaking down - had the milkstool replaced 2 times. When I made the third service call in Feb 2008 I was told that my contract was being bought out because the repair costs had reached the original cost of the machine. So they paid me $8.69 and left me with a broken washer. This company is made-up of complete ripoff artists. What recourse do we have as consumers?

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10:02 pm EDT

Maytag ice maker

I bought a Maytag Fridge...side by side about 8 years ago. I immediately began having problems with the ice maker. Mainly ice freezing on the "teeth", and not being able to eject the ice...it would make this noise that sounded like a geiger counter...or a really squeaky door. It was horrible. It was covered under warranty so I had it replaced. The second ice maker had the exact same problems. By that time my warranty had run out. I went on Ebay and found another brand new icemaker and installed it myself (it was exactly what I already had, still in the box). You guessed it...same problem..creaking noises, frozen ice on the teeth things. I called Maytag for the tenth time and complained...actuallly couldn't call, had to file a complaint on their website. They told me I needed to contact a Maytag service repair man. It's been an insane problem. Unbelievably annoying and Maytag could care less. As disappointing a purchase I have ever made.

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1:58 pm EDT

Maytag less than 1 1/2 year old stove caught fire without being used

I purhcased a new Maytag stove in late summer 2007. In the early morning of Saturday October 4, my new Maytag stove started on fire! The stove had not been used since the previous afternoon and it started shooting flames up my kitchen wall! Fortunately there was a fire extinguisher nearby and I was able to put the fire out before any real damage was done to my home. I have notified Maytag, however, they have not responded. I realize I am past the 1 year warranty, but I do believe that something as serious as this needs to be addressed and I am entitled to some type of response at the very least. I am going to have to replace this stove at my own expense for something that is obviously poor workmanship in the control panel. I would think that Maytag would not want to be responsible for what perhaps in the future would be a deadly fire because of their product.

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7:57 pm EDT

Maytag washing machine, poor service

Our 6 month old Maytag washing machine had some problems so we called the store that we bought it from for service. The first service tech guy showed up an hour and fifteen minutes late and we could smell alcohol on his breath. I watched him try to disassemble the machine using a putty knife and a pry bar. He was prying on parts of the machine that don't even come apart and had some of the spring clips flying off the machine which he did not find or replace. After half an hour of tearing the machine apart, he finds out that the company sent the wrong part. I phoned the company and told the owner about the smell of alcohol on the tech's breath and his lack of knowledge on how to dis-assemble the machine. The store owner said he would get the right part and another service tech out the next day, which he did. The next day the second service tech came out and replaced the part and left before I got home. I put a load in the machine and had to leave for town again for about two hours. When we returned, I found water all over my laundry room floor from the washing machine. On further inspection of the machine, I noticed that the machine had not been properly put back together and there was a big blood smear on the front of the machine from the service tech and the spring clip that the first guy lost was not replaced either. I then got my digital camera and took pictures of the machine to show the store owner the next buisness day. I showed him the pictures and told him that I thought that the machine might have been damaged from the improper dis-assembly and assembly and that I wanted him to replace it with a new one. He said that he could send his service techs back out to try and fix it, ( 2 days later) or if that if I wanted a new machine he would only give me $300 towards another machine if I returned my machine. I told him that this was the worst service I had ever had and told him that I wanted the Maytag Canada phone number to lodge a complaint, which he then gave me. I told him this was the first and last time that I would buy any Maytag product.

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tbastien
Brandon, CA
Mar 20, 2015 8:47 am EDT

i agree the service is AWFUL, As a business its very important our appliances function just as well as our staff... we have 6 washers all brand new (within 6 months) purchased from Jacks. We have one that leaks very bad, and have had a tech come "look at it" three times to date. i am currently trying to get another tech as no problems have been fixed and or even diagnosed. im no technician but eyeballing a machine for 30 mins will NOT help you find out what wrong... if i can not have the problem resolved today we will be returning the "warrantied" machines and going a different root. Sad to say but they are ranked -10 on customer service skills... very very displeased!

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klvm
bra, CA
Nov 21, 2011 12:04 am EST
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As this was written in 2008 its a bunch of crap cause they have new service techs this sight needs to be updated also knowing stories of how a lot of customers can be in these situations they over exaggerate a lot because they have no patience to wait for appliance parts to come in. oh and when it comes to them being late have you ever thought that maybe the job before hand took longer then expected... ### happens!

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B
1:44 pm EDT

Maytag dryer is a lemon!

Piece Of Junk!
Product/Service: Maytag Dryer
9/30/2008 Yelm WA

I purchased a Maytag dryer in October of 2005. Since then the drum has come apart. Maytag replaced the drum in January of 2008. Since then it has been burning my clothing. I called Harold's Appliance in Lacey, Washington. They never said we don't' do warranty work on Maytag's because they don't pay us. They came out and looked at the dryer and then told my daughter, "We don't do Maytag warranty work anymore because they don't pay us". Harold's Appliance then charged my daughter $90.00 for the trip out. Harold's Appliance told me I would have to call A & E to get it repaired (the drum is pulling apart again).

I called A & E (Maytag) and they said they won't do anything about it as they already repaired it once. I said, "The repair wasn't done right or I wouldn't be having to call you again". Maytag said they won't do anything about it so here I am with a piece of crap dryer, a $90.00 service call (again) and a company that won't stand behind their product.

I will never buy another Maytag product and will take every opportunity to let others know of their shoddy work and warranties.

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11:38 am EDT

Maytag not working properly

I bought a maytag washer that doesn't work properly and when I went the store and asked that I would like to get anther one they stated they only handle one problem at a time. I furnished my house from sears. I asked them to look at my profile and she looked at me and said it was passed the ninety days for return or refund. This saturday the washer will be serviced for the second time. They sold me a second washer that does not work and they will not take a look at the customer side of view.

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3:19 am EDT
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Maytag terrible quality products

Maytag washer, model# sav515daww crapped out on me after just 4 years, paying $500, less a $30 scratch fee. After checking out this washer online, I found out that many people had the same problem with the boot having to be replaced. We had waived our warranty because of the scratch but others had tried to get theirs repaired by repairmen only to get the run around by maytag. Since, I found out that maytag is now whirlpool, so, buyer beware.

Years ago I was given a kenmore apt sized washer that hooks up to a faucet, and it was about 20 years old already. Not having a washer I was happy to snap it up. After 9 years my husband replaced the pump and we finally got a full sized washer from a job site he was working at and customer bought a new one... Had that one for 4 years, go figure, pay full price and get less out of a new product, maytag repairmen must be on vacation! Now I found out my dryer needs a new ignition. My luck. I am off now to post a complaint about perfect flame split lid grill. Good luck ya all!

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2:23 am EDT
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Maytag poorly manufactured

Would never buy this product ever again!

We purchased our maytag neptune washer 9700 model and dryer and have had nothing but problems with it. Only 6 months after purchase we noticed the clothes with a moldy odor. We called for service. The repairman came out and blamed it on the types of detergent used (Tide and wisk/downey) and told us that the most he could do was recommend that we wash the inside of the washing machine. Hah! What a hoot! For some reason I thought I had bought the washer to wash our clothes, not for me to wash a washer... Anyhow... The clothes also come out so twisted and wrinkled that the wrinkles do not even come out in the dryer, and are so entwined in the dryer that they come out in a ball with the middle of the ball of clothes still being wet. This washer and dryer are the worst product we have ever owned and cannot say enough to keep someone else from having the same disappointment and disgust. The representatives at maytag were less than helpful and uninterested in our disappointment (Even though the product was only 6 months old) and sent us a small packet (2x3) of detergent/cleaner that we could use for our trouble of mold odor, when really the problem is that the water does not drain out completely when a load is finished, it sits under the door frame where maytag claims, there is a hole now, to help the water drain. (According to some investigation on our behalf, we've now learned that this was a problem when the machines were first introduced, and only fixed after a class action lawsuit was filed) this hole is useless, and the water still sits in the washer until the next load washes.in other words, poorly manufactured, and no one at maytag seems to care that the problem still exists.

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Deborah Niles
,
Jul 17, 2007 12:00 am EDT

I bought the new Maytag refrigerator from Home Depot 1 year ago. I bought the warranty thank God! I have problems with my ice maker also, it makes alot of noise and a "rattle" I had them come out and the repair man said it was the condensation line that was hitting the back side of the refrigerator, he fixed it or so he said, it continues to make the noise. A $2400.oo nightmare! Still trying to get Maytag to fix it right.

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beth
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Apr 07, 2008 11:55 pm EDT

My maytag ice2o does the same thing as one of your other members. I heard incessant clicking and looked and saw the door panel was flashing and the chute kept opening and closing. Nothing in my manual addresses this problem and it is now 3:00am and I still searching for an answer. Does anybody know what is up with this. I tried pressing the alarm buttons without result. I emptied the ice maker, believing it might have been clogged. I turned off the icemaker without result. I unplugged the fridge and replugged it without result. Help!

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Simon
, US
Jul 27, 2009 5:17 pm EDT

Maytag works with a third party vendor A&E to repair their refrigerators - no such thing as the "maytag man". No this company doesn't tell you items have been recalled then try to charge you for the parts and then don't order parts to fix the problem and then don't show up for appointments thereby the consumer loses many days from work with a still defective product that they have no interest in repairing even though the ads mislead the public. I am VERY mad and will NEVER EVER buy a maytag product - I expected a lot more. My Refrigerator is still not fixed and I have no idea when it ever will be.

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John Niewinski
Philadelphia, US
Apr 02, 2013 3:27 pm EDT
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Design of top basket does not allow standard size bowls or desert plates to stand upright they get caught and prevent the basket from sliding out you must place your hand inside to free these items. Bottom baskets will not allow these same items to stand upright they fall over preventing the use of the entire bottom basket therefor the ENERGY SAVINGS DOES NOT EXIST as it is necessary to run a SECOND WASH USING MORE WATER AND DETERGENT I have had a Maytag dishwasher for the past 20 yrs. and never had this problem. In the future I WILL NOT BE CONSIDERING THE PURCHASE OF ANY Maytag appliances.

A VERY UNSATIFIED CUSTOMER

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Linda Leonard
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Feb 21, 2008 10:36 am EST

We have had a Maytag french door refrigerator for about 17 months. We have only had problems. They have put on new ice maker. They have checked the shut off value. They have put on new filter. Now we are having 3 sided pieces of ice. When you don't have ice, you have to take the tray out and hit the bar in back to break up the ice. This is stopping it from making anymore ice. The ice maker was replaceed under warranty. Now they are saying it is valve and that is expensive. They are trying to come up with price. I have called Whirlpool at [protected] since they now own Magtag and filled a claim. They show no record of the ice maker being replaced or when we bought the refrigerator. I have contacted another store to try to get help. They have a person that used to work for them and he is very good with refrigeators. He has started his own company. We have little water coming out of the front since we got it. He suggested to get a new filter. Sometimes they can be bad. We have water softner, so we don't have hard water. We got a new 40.00 filter and the problem is solved for now. We have water and ice cubes again. Yeah

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Ann Frederking
,
Apr 15, 2007 12:00 am EDT

Add me to the list of frustrated Maytag owners. Tomorrow will be FOUR weeks since I received the recall notice and immediately contacted the company. Like others I was told that I would receive the replacement parts in about a week.

Last week I phoned Maytag again and they couldn't even tell me whether the parts had been sent. I also e-mailed and have not received any reply. Yes, my dishwasher is 7 years old, but it was working perfectly and $75 toward another (which must be from the same company) is ridiculous.

I'm another who will never buy another Maytag appliance.

Ann.

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LisaN
Grand Rapids, US
Jun 14, 2010 12:44 pm EDT
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Bought a Maytag auto sensing washer and dryer about 6 weeks ago. Last weekend, machine would not fill with water. Tried to find some answers on their website (where they want between 16 and 36 bucks for an answer), owners manual was less than helpful. We finally got a number to call for service from our local repair place but when we called for service we were informed that it would be a week before some could come out and fix our machine.
I expected better from a company that advertises based on the reliability and 'sturdiness' of their machines and then to have such slow service repair is unacceptable.
Our last machine lasted us 15 years and never needed any work; it just wore out. We won't purchase any more Maytag products in the future, they're pieces of junk and the company is slow to respond to customer needs.

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Kathy Capozzoli
,
Sep 28, 2006 12:00 am EDT

I have a Admiral...from the division of Maytag...with a burnt out motor. Machine is barley two years old...has been treated very well...not overloaded...and now the motor is burnt up. Since it is out of warranty...the cost to fix it will be the same as buying a new one. No williness from Maytag to give me even a discount on a new motor. Thanks alot Maytag...no wonder the Maytag repairman has nothing to do...its cheaper to buy another appliance than fix current one.

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J. Hancock
,
Oct 23, 2006 12:00 am EDT

My complaint is that Maytag has declined to honor it's warranty on a dryer purchased in January of 2017 and subsequently failed in September of 2017. Their position is that because my organization purchased it for use in a residential facility it is a commercial use voiding the warranty. The extent of repair was tightening a connection on a control board and cost $132.00.

I am paying the invoice to the repairer because, to be fair, he did the work and should be paid. Should I have to incur the expense on a nine month old dryer purchased on the notion Maytag was a quality product that represented a value to my organization? How can Maytag determine the dryer is used commercially because a non profit organization made the purchase?

Quite honestly I have used these products at other locations based on cost and brand. I have had transmissions, timers and thermal cut offs fail under warranty and repair was made in a reasonable time and were covered. Other than the inconvenience I didn't think much of it. In retrospect the products did fail, within warranty, at a rather high percentage of units purchased. Had I not encountered this issue on the most recent occurrence, I most likely would not have had cause to reach this conclusion nor would it have become a consideration in my next purchase.

I have a large family by today's standards and we do allot of laundry. My wife chose our washer and dryer and they haven't had a problem in almost 6 years, they aren't Maytag. Maybe I'll have her assist in my next purchase. Now watch I'll go home and the washer won't work.

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LisaMarie Stern
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Dec 11, 2007 12:00 am EST

I have 4 Maytag Products all purchased within the last 4 years and I have already had to have service on 3 of them. My stove still is not right. My dryer went out before it was even 1 year old and now my dishwasher which was purchased in June of 2017 and installed in August 2017. It has CHEAP plastic parts and now will cost me 160.86 to repair because, has the repair man put it, Maytag sets the price for labor. I remember the days when the commercials for Maytag were of Mayteg repair men doing nothing and now I have had to have 3 of my 4 Maytag appliances repair all before they were 4 years old. I am discusted and will NEVER buy a Maytag appliance again. I tried to get satisfaction from the people I spoke with on the phone and they were only willing to pay for the parts which are around 75.00. I can not believe to repair 2 PLACTIC parts would be over 240.00 to fix on a dishwasher LESS than 3 years old. I have NEVER felt so ripped off in my life and will NEVER buy another Maytag product.

I truly feel that Maytag's merge is the worst thing you could have done. Maytag used to be such an excellent product and now I have had to have 3 of my 4 Brand New Maytag appliances that I purchased for my new home repair before they were 4 years old... shame on you for selling such inferior plastic crap ! I have been married 21 years and have always had Maytag appliances... but NEVER again !

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Maytag never buying maytag again!!

I thought Maytag stood for quality...NO MORE! Do not waste your money as I have. I bought 3 appliances in 2002...a Neptune washer dryer set for over $1800 and a dishwasher for over $500. The Neptune washer replaced a 30 year old washer that had earned it's right to die! In 2007 the Neptune washer (Model MAH5500BWW) motor control ciruit board died and the door gasket was badly molded...we were never notified about the class action suit on the gasket however. So to save labor, we ordered parts for $283 and installed them ourselves.

Currently, the Maytag dishwasher (Model MCD5100AWW) racks are corroding and literally falling apart. Maytag says they have no record of this problem and the racks are no longer under warranty. Cost of racks is almost half the dishwasher cost. I'm so disgusted. I think I'll be going back to handwashing my dishes and who knows...maybe there is a ringer washer in my future!

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dorinda walker
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Sep 11, 2008 11:15 am EDT

I totally agree. We have had our Neptune w/d set for several years now. We were also never notified of the lawsuit. My clothes smell bad, the washing machine literally jumps out in the floor and has ripped the linoleum. This set replaced my previous topload that was still working fine after 17 years(whirlpool brand). I will never buy Maytag again. Not sure the front loads are what I bargained for.

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Maytag extreme dissatisfaction

I would like to express my extreme dissatisfaction with the Maytag

service group. I scheduled service on my Maytag wash machine last week.

Service was expected today between 8AM-12PM. Now is 3:30PM... up to this time, no one show up!

Because I cannot took the day off from work, I left an adult person to be at my house waiting for this service. But this person who makes me a big favor, was wasting his time, his energy and missing work.

Why? I was told by the service company, A&E Factory Service, the serviceman would call when on their way to my home. We did not receive no such call by now (3:30 PM.)

Notes: I called A & E customer services: [protected] @ 11:30AM, @ 1:00 PM and @ 3:00 PM to see what was the status of service.

They replied that the technician serviceman scheduled was finishing a call (@Howard Beach), very close to my area and I will be next; they assure me that he will be over shortly. But the last representative (phone call 3PM) said that the technician serviceman scheduled was finishing a call, have to go TO ANOTHER CALL SERVCIE and then, will be in my house .. I did not understand! Why they accomodate another new customer before me? ... Make no sense!. I start having bad feelings and I felt suspicious.. Which customer representative was giving me the right information?

I asked to speak with a Supervisor. Jennifer picked up (with no last name because she said that for security reason she is the supervisor but is not allowed to give her last name ) Her attitude and the tone she used to explain the delay of the serviceman was terrible! She NOT ONLY doesnt care about the hours we was waiting for the service, instead, she asked me if I want to reschedule. And (heard that: she informed to me that the serviceman went now to purchase supplies at Woodhaven area and to continue later with the Howard Beach appointment; When finish, he has another client to go (call #5) and then, will be my turn!(Now I was not the NEXT customer as previously mentioned to me; Now I was the call #6, period!). AND also, she confirmed that the technician will be working UP TO 5PM... If he couldn't make it today probably I must have to reschedule.

This company doesnt care if we (as a customers) loss salaries or waste our time...

Ah! ALSO she said that this serviceman IS THE ONLY ONE they have to provide services in our town! Can you believe? What happened if the man get sick? They have Only ONE TECHNICIAN...No substitutes! Unbelieve!

This type of unprofessional and unexpected answers infuriates me! Even when not able to meet their commitment, A&E offered no apologies.
NOTE: Be sure if you need their services in the future, to be patient, do not make any other plans for the day of the appointment and... don't get upset with the situation (as I did it). There is NO SOLUTIONS available...

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Maytag bad product

We purchased a basic Maytag washer in October of 2004 to replace our Whirpool, which we had for 14 years. In June of 2007, the transmission had gone out and the water seal had broken down, so it was throwing grease over our cloths. The transmission and seal was replace, but the labor was $120. A year later, the seal has failed again and the transmission needs replacing, again. This time they won't cover the seal kit, so the repair would be $200. I am not willing to throw another $200 at this machine. The repair guy said this model and other Maytags, have lots of transmission and seal kit problems. For my next washing machine, you can bet it won't be a Maytag.

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Update by Valerie
Jul 25, 2008 6:13 am EDT

I own a set of Maytag Washer and Dryer for just turning 3 year-old. The drum of dryer was cracked! I called May tag service reps and they offer nothing toward replacement of a new drum. I believe it is a major defected. It costs $260.00 for the part; labor and diagnose estimated $400. My trusted repairman recommended to replace with a whole new brand altogether. He said he is not worth fixing with this much cost. It is not only a cheap quality products but also the service people are unprofessional and helpless. It is just too bad. While researching and writing this review, I found out how bad they stand behind their products. It is going down the hill for sure!

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SUZANNE
Leesville, US
Feb 17, 2009 8:47 pm EST

March of 2008 I purchased a Signature Series W/D from Home Depot in Lexington SC. I paid for it with a new HD credit card. I paid off my credit card just 2 weeks ago before the intrest was applied and then two days later my Washer stopped working it would not spin/agitate . My clothes where sopping wet and covered in soap. What, was my washer hard wired into my checking account or WHAT.
I went to the Maytag Website and was told when I tried to set up an appointment for a repairman to come to my home to repair it, I was told there were no repairman appintments in my area. WHAT! But they would give me the names of some in my area that I could freaking call myself. WHAT! Is that some kinda service or WHAT! Well it gets better after I called and set up an appointment with a local repairman he came by and took my washer apart told me it was the transmission and that it needed to be replaced. Okay. he also told me that it was caused by washing rugs and quilts/blankets/comforters. Okay the goof at the store told me something different. Well after a week the part was in, PROBABLY CAME FROM MARS. A WEEK. ANOTHER GEOGRAPHICAL ODDITY. Well today my part was placed and I can now wash clothes and not risk my life at the laudry mat. I loaded my washer NO COMFORTERS/BLANKET/ QUILTS NOR RUGS MIND YOU. After the washer stopped. I opened it up ready to get to the bottom of the weeks worth of laundry of a family of four when what to my weary eyes did I see my sopping soapy wet clothes. OKAY NO MORE MAYTAGS FORM ME. GIVE ME A RIVER AND A BLAME ROCK.

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9:16 am EDT

Maytag service of lemon refrigerator

I am so disgusted with Maytag and their supposed customer service. I have had 5 service calls on my refrigerator between March and July, 2008, so far. The defrost mechanism on the Maytag ICE20 is faulty and continues to be so despite all pieces of said mechanism being replaced. I've had to shuttle my food between my kitchen and garage refrigerator once every 1-2 weeks, so I can defrost the refrigerator manually. Patiently, I've plodded along, telling myself the serviceman would find and fix the problem. At this point, however, it's clear that the problem is not going to be found. The refrigerator, as I've read elsewhere, is a lemon! Will Maytag declare it unrepairable? No! They need a second opinion, so they're sending out a serviceman of their choice tomorrow. And they're so proud that they put a priority on it and on the parts this time. The big question I have is will this guy actually show? The first one they scheduled didn't. I was told it was a computer problem. (Excuse my teenage response, but WHATEVER!). The bottom line is you honor your customers or you don't. Listen up, folks. MAYTAG DOES NOT HONOR THEIR CUSTOMERS. Don't be a lemon-sucker. Don't buy MAYTAG!

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Update by Michelle Weeks
Jul 10, 2008 9:20 am EDT

I am so disgusted with Maytag and their supposed customer service. I have had 5 service calls on my refrigerator between March and July, 2008, so far. The defrost mechanism on the Maytag ICE20 is faulty and continues to be so despite all pieces of said mechanism being replaced. I've had to shuttle my food between my kitchen and garage refrigerator once every 1-2 weeks, so I can defrost the refrigerator manually. Patiently, I've plodded along, telling myself the serviceman would find and fix the problem. At this point, however, it's clear that the problem is not going to be found. The refrigerator, as I've read elsewhere, is a lemon! Will Maytag declare it unrepairable? No! They need a second opinion, so they're sending out a serviceman of their choice tomorrow. And they're so proud that they put a priority on it and on the parts this time. The big question I have is will this guy actually show? The first one they scheduled didn't. I was told it was a computer problem. (Excuse my teenage response, but WHATEVER!). The bottom line is you honor your customers or you don't. Listen up, folks. MAYTAG DOES NOT HONOR THEIR CUSTOMERS. Don't be a lemon-sucker. Don't buy MAYTAG!

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sorayacherie
Simi Valley, US
Apr 14, 2010 8:57 pm EDT

maytag SUCKS!

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sorayacherie
Simi Valley, US
Apr 14, 2010 8:56 pm EDT

MAYTAG SUCKS! our fridge is doing the same thing!

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jamie venteicher
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Sep 29, 2008 9:10 pm EDT

i here you. my parents bought the same fridge and it happens to them. the dealer would not fix it, said it is out of warranty, one month after boughten. my brother in law was a rep for maytag and they still wont do anything. only one solution, do not buy maytag. you send your work out of the country, find your customers in that country.

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Maytag crap dishwasher

We purchased a Maytag Quiet Series 300 Dishwasher not quite 3 years ago. Now it doesn't drain, the control panel doesn't work and the handle is busted. Repair estimate is $370.

Is it really fair that consumers pay good money for these products and to no fault of our own have to replace a product 3 years later?

Maytag is willing to rebate 15% of the cost of a NEW Maytag dishwasher. My question is why would I want to spend a dime on a BRAND that has already proven to be a piece of crap? It is shame that Maytag cares more about their bottom line than making a quality product that lasts.

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sigal
Victoria, CA
Feb 15, 2011 8:00 pm EST
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Dont Buy Maytag. the service is the worst try to talk to the supervisor Reggy ID 3761 and you will see why.

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sigal
Victoria, CA
Feb 15, 2011 7:59 pm EST
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The worst nightmare with the products of Maytag. we called regarding damaged dishwasher after their recall for the defects, the supervisor - Reggy ID 3761 refuse to send technician, only if we pay. never never buy Meytag!

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Clint.P
Chubbuck, US
Sep 06, 2009 10:32 pm EDT

I bought a series 300 dishwasher 18 mouths ago. Now it won't drain and it is starting to make sounds like the it is shutting off and on while it is running. I think it is going to completely stop working. This thing is JUNK! Don't Buy.

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celine jenc
ste-marthe-sur-le-lac, CA
Aug 25, 2009 7:45 pm EDT

I had the same problem with my dishwasher . I will never ever buy Maytag agin it's a rip off . My best friend got a phone call from maytag they signed a contract for 15 8000$ for a/c heating central system she had 10 days to cancel her contrat with them and she canceled her contract before 10 days cause she found out that the seller was telling all ### lies that she would be saving heating cost that long term in 10 year it should come to the same amount as what she pays for the system. The bad thing is they started the work before 10 days so now she has holes in her ceramics, hardwood floors and basement walls .Now it's 15 days she is still waiting for them to come pick up their boxes and stuff that is taking so much place and to come fix the house as it was before, everytime she calls them they never return her calls now she has to look for a lawyer .it's ridiculous they haven't even called the bank to cancelthe loan all I know I my friend has 3 kids 2 of them babies and she has hardly time for herself and now she has to spend so much time and stress fixing up this hole situation cause maytad is full irresponsible. They are CROOKS

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tom croll
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Nov 09, 2008 7:06 pm EST

totally agree i bought 300 series dishwasher and self clean oven and both dont work very well says its at 350 degrees and its at 275, another 9 oclock dinner . never another maytag again

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penny
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Aug 11, 2008 11:24 am EDT

I totally agree, it sounds like I have the twin piece of junk to this one.

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Maytag nothing but trouble

I bought a Maytag Atlantis washer model #MAV8551AWQ in 2004 it has been nothing but trouble. Constant repairs, peace of Junk that should be recalled! Ate up the belt, black soot came out from underneath. Two valves. Two switches, two water pumps replaced. Motor replaced. Would not spin. Loud noise when washing and spinning. Twists and tears clothes. Leaves clothes wet after it is done. Is there a class action Lawsuit against this model? I know there was one for the Neptune washer. I also bought an Atlantis dryer Model #MDE6400AYQ it smells like a burning smell. Had a repair man look at it he claimed there was nothing wrong. Now it is starting to catch my clothes in the inside rim and tear my clothes!

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Maytag In-depth Review

Product Range:

Maytag offers a wide range of appliances to meet various household needs. Their product lineup includes washing machines, dryers, refrigerators, dishwashers, and more. Each product is designed with innovative features and technologies to enhance performance and convenience. With a diverse range of options, Maytag caters to different customer preferences and requirements.

Quality and Durability:

Maytag appliances are known for their exceptional build quality and durability. Customer reviews and feedback consistently highlight the longevity and reliability of Maytag products. When compared to competitors, Maytag appliances often stand out for their superior craftsmanship and robust construction.

Performance and Efficiency:

Maytag appliances deliver outstanding performance and efficiency in various tasks such as cleaning, cooling, and drying. They are designed to meet energy efficiency ratings and minimize water consumption. When compared to industry standards and competitor products, Maytag appliances consistently perform at the top of their class.

Customer Service:

Maytag prioritizes customer satisfaction and provides excellent customer service. Their policies and procedures ensure that customers receive prompt assistance and problem resolution. Customer reviews and experiences often highlight the quick response times and overall satisfaction with Maytag's customer support.

Pricing and Value for Money:

Maytag offers competitive pricing for the quality and features they provide. When compared to competitors, Maytag appliances offer excellent value for money. Additionally, Maytag often includes additional benefits or warranties with their products, further enhancing the overall value proposition.

Design and Aesthetics:

Maytag appliances are designed with both functionality and aesthetics in mind. Their sleek and modern designs complement various kitchen or laundry room styles. When compared to competitors, Maytag appliances often stand out for their visually appealing and timeless designs.

User-Friendliness:

Maytag appliances are known for their user-friendly features and intuitive controls. The user manuals and guides provided by Maytag are comprehensive and easy to understand. When compared to competitor products, Maytag appliances excel in terms of user-friendliness, making them accessible to users of all experience levels.

Innovation and Technology:

Maytag appliances incorporate innovative features and technologies to enhance the user experience. These advancements have a significant impact on the overall performance and convenience of Maytag appliances. When compared to industry trends and competitor offerings, Maytag consistently stays ahead with their innovative approach.

Environmental Impact:

Maytag demonstrates a strong commitment to sustainability and environmental responsibility. Their appliances often include energy-saving features and certifications. Maytag also offers recycling or disposal programs to ensure proper disposal of their products, minimizing their environmental impact.

Overall Customer Satisfaction:

Customer reviews and ratings for Maytag appliances reflect high levels of satisfaction. Maytag consistently receives positive feedback for their product quality, performance, and customer service. When compared to industry benchmarks and competitor ratings, Maytag stands out as a top choice for customers seeking reliable and high-performing appliances.
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