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2.7 1059 Reviews

Maytag Complaints Summary

453 Resolved
606 Unresolved
Our verdict: Dealing with Maytag, which has an average resolution rate, requires some diligence. Research their service in depth and read a variety of customer reviews for a balanced view. Approach any customer service interactions with detailed and well-prepared queries to facilitate a better resolution process.
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Maytag reviews & complaints 1059

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2:08 pm EDT
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Maytag 22 days to receive our fridge in florida

We purchased a maytag fridge on the 30th of march from home depot. Our initial delivery date was scheduled for april the 8th. We received, a phone-call from the delivery technicians located at woodlands, fl the day before and we informed them that we will home to pick up the fridge the whole morning until 3 p. M. The representative on the phone seemed understanding and told us that they would deliver the fridge before 3 p. M. Otherwise they would call us. Of course, they delivered the fridge after 3 p. M and we never got the phone call. Next day, I called to reschedule. The representative on the phone had the audacity to tell me that the next available delivery date was april the 15th. They delivery techs, did come on saturday, april the 15th, and picked up our old fridge. However, they managed to damage our new fridge during delivery. Three days later, I got a phone-call to schedule for the next available delivery date which was saturday the 22nd when we finally got our fridge. Overall, we ended up spending easter without a fridge and waiting 22 days for it to deliver. This was the worst customer service we have ever experienced. We are deeply disappointed with the company and its customer service.

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5:18 pm EDT
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Maytag maytag bravos high efficiency top - load washer... dont buy terrible washer

I bought a Maytag washer from Lowes on April 14th. I brought it home and initially had trouble getting it started. Finally got it working for one day. The next day I go to start it and it won't start. I called Customer service and they told me someone would be out on Monday between 8-12. Took the morning off and no one came so I called customer service back and the girl called the service company and said they were running behind and that it would be before 4 so now I have to take the whole day off. Four rolls around and you got it no one shows up. I called back again and this girl told me that the service company they had me with was 120 miles away and they don't service my area and they haven't had a call or a work order for me so the girl I talked to first lied? They then reset the appointment up for Wednesday morning. Another morning off work and noon rolls around and no one shows up. I called customer service and she tells me that she can't get a hold of the service company and that they should be calling me. So I end up taking another whole day off work and I still have a brand new washer that doesn't work. Maytag's customer service is absolutely awful and I will never buy a Maytag anything ever again. If anything Maytag owes me 2 days pay for missing work. Terrible company!

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10:03 pm EDT
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Maytag top load bravos xl washer and dryer

My washer and dryer are about 2 yrs old. I hate them with a passion. My washer rarely gets clothes clean. Leaves soap residue, smells like rotten eggs despite regular cleanings, gets off balance constantly, and wears my clothes out by twisting them into knots.
The dryer leaves my clothes wrinkled no matter how quickly I take them out. I could toss something wrinkled in my old dryer, spin it a few minutes, and wrinkles would disappear. NOT THIS DRYER! I have to iron more than I ever did. These maytag machines make laundry a bigger chore than it should be. I have tried to just live with them but I'm getting a new set and you can believe it won't be a maytag!

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9:10 pm EDT
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Maytag bravos dryer

I have had the fuses, heating element replaced going on 3 times now. I'm over this product and am ready for a complete new dryer and most definitely not a Maytag. Will not recommend this product. This dryer is definitely the worst item I have ever bought in my life. I thought when buying Maytag meant the performance would be much better and not need repair at a year and a half. DO NOT BUY this dryer ever

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10:57 am EDT
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Maytag regarding dryer model #ld-4000

Dear Sirs:
April 20, 2017

RE: complaint # [protected]

On 3/11/2017, I briefly turned on my Maytag dryer and received very strong shock.

On 3/13/2017 I replaced this dryer

The pain was significant and the shock left my right arm numb especially around my pinky finger on my right arm.

I did not see a doctor at the time because I hoped the pain would not continue and the numbness would disappear.

It is now over a month later and the numbness is still present around my right hand especially around my pinky finger on my right hand.

I am considering “broadcasting” this incident on Social Media and contacting a Lawyer.

If you read my complaint information it was regarding dryer Model #LD-4000.

My belief in Maytag has been crushed by this Shocking Incident.

Andrew Bello

851 Burroughs Rd.
Fairfield, CT. 06825

[protected]

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6:14 pm EDT
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Maytag maytag washer model mvwc425bw

Our Maytag top-loader washer, Model MVWC425BW, delivered 8/1/2014, along with four other appliances. I had to call for service a couple of months later complaining about bad burning oily smell. Service rep came out, couldn’t find anything wrong. He told me sometimes new machines have a smell to them. The smell continued whole time washer was used. I only used machine half the time because we go south for winter. In Jan 2017, we had painter come in to paint room. He pulled out washer and found greasy, oily, puddle under washer. (see attached photo) After doing some research, I found out that Maytag has had trouble with their front loaders having transmission trouble with leaking oil. The service rep that came out the second time, after leak was found states “It’s the luck of the draw if you get a good machine or not.” Over five hundred dollars for a machine and hopefully I’ll be lucky enough to get a washer that will last more than 2 years? Contacted the dealer we purchased from. They contacted Maytag. Maytag response was “Even though I had a service call a couple of months after purchase (which they claim nothing was wrong and machine still under warranty), Maytag refuses to accept any responsibility.” I know they have had a recall on the front loaders for transmission problems. Could this have carried over to the top-loaders? Does make me wonder.
Maytag, Inc. is a company that has been around since the 1920’s. Several generations have taken pride in saying they owned a Maytag washer, mine included. It had a reputation as being a very dependable machine. What happen? Did quality go down the tubes after Maytag was acquired by Whirlpool in 2006? Or was it happening before that? What happened to companies backing their products and taking pride in what they produce? After this experience I will never own another and will let everyone I know that “it is the luck of the draw” on getting Maytag that will not last more than a couple of years.

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Wp2008
, US
Oct 05, 2017 8:04 am EDT

Dear CFak, thank you for send your email in regards to your Maytag® Washer. One of our representatives will review the information sent and will be responding to your inquiry as soon as possible.

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CFak
, US
Oct 04, 2017 7:01 pm EDT
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Hi Melanie, I have exactly the same issue with mine. I purchased mine on 8/29/2014 from Home Depot. I have sent an email to the email address you indicated on the response above, and I hope Whirlpool will do something about it as well.

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Wp2008
, US
Apr 20, 2017 9:27 am EDT

Hi, my name is Melanie, and I am contacting you on behalf of Whirlpool Corporation. We would like this opportunity to address your concerns. Please provide your name, user ID (Former Maytag customer), ID number (100201), address, phone number, model with serial number, and website you were contacted on (complaintsboard.com). Email to Whirlpool_Digital@Whirlpool.com, and we would review your concerns with you.

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5:32 pm EDT
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Maytag maytag top load washer

I bought a maytag top load washer model # MVWB835DW in november 2015.
My washer was 11 months old and broke down. Repair people came quickly and said it was the motherboard that went which is a $500.00 part. I thought it was a fluke it broke but i bought the extended warranty just in case. Now my washer is 16 months old and broke again for same problem E-2, F-6 code.
Warranty company gives repair to someone 45 minutes away from me and they have done nothing but give me a run around. TURNED REPAIR IN ON APRIL 2ND AND STILL NOT FIXED. I have a family of 4 and need my washer. I thought maytag was a good brand that would last awhile boy was i wrong. I just love going to the laundry mat ! I have spent $60.00 and counting.. it would be nice if you would do something to make it right.
from a dissapointed client, Rose Hapgood

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Wp2008
, US
May 18, 2017 10:15 am EDT

Rose, we’re very sorry to hear this! Since you’re currently under an extended warranty you are contracted with that provider instead of Maytag Corporation (the manufacturer). If you would like, you are welcome to provide us the name of your extended warranty company and contact info and we will pass your information along to them on your behalf. Please email your address, model/serial number, user ID (HAP6951), website you were contacted on (ComplaintsBoard.com) and phone number to us at Maytag_Digital@Maytag.com.

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7:41 pm EDT
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Maytag top loading water efficient washer

Just want anyone who was thinking of trading their old washer in for a more efficient one to know, it is the biggest waste of money out there and you will only be mad! They do not work! I appreciate companies trying to save us money but if we pay our water bill we should be able to decide how much water our washer uses! If you have to buy a new washer you are screwed because that is all there is now. You have to add your own water with a bucket and you will have to wash your clothes several times to get the soap out! I wish there was a way around this stupidity!

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7:02 pm EDT
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Maytag maytag/whirlpool washer and dryer

In November of 2016 we purchased a high-end, high-priced Maytag Washer and Dryer.

We have had nothing but trouble with both appliances, and Lowes won't exchange after the first month. We purchased long-term warranties on both appliances, and are now getting the run-around from the local/Lowes service provider.

The dryer has never worked, and we've had 4 service calls on the dryer. We were told that after three service calls without fixing the problem with the dryer, the dryer can be exchanged. When I asked the servicing company the number of service calls, they told me 2 (one call for a part, and two calls within the same month). We are just getting one excuse after the other to keep us from exchanging the dryer.

Now, we're having a problem with the washer. The last load I washed
came out spotty (light and dark - like the old "tie dyes), and the washer has been causing my bathroom rugs to come unstitched at the seams. These problems have not happened before, and Maytag says I'm using the wrong washing products (I'm very careful with my clothes and the products I use)... they're also saying that the fraying bath rugs are caused by usage (they are almost new, and I've never had this problem before). I am convinced that whatever I do, Maytag will make excuses for exchanging out the washer. I'm afraid to use it - for any future clothing or bedding.

We are so disgusted that we don't know where to turn. We are convinced that neither Maytag or Lowes will do anything about our very severe problem.

Please help us.

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Wp2008
, US
Jun 16, 2017 9:26 am EDT

Hello S. Faircloth, we apologize about the frustration you have experienced with your Washer and Dryer. If you still need assistance, please provide your name, the name of the site you were contacted on (complaintboards.com), your user ID name (S. Faircloth), your phone number, your address, the full model and serial number, and email the requested information to Maytag_Digital@Maytag.com. We would be happy to review your concerns further.

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Wp2008
, US
Mar 31, 2017 9:50 am EDT

Dear S. Faircloth:
We are sorry to hear of our Washer and Dryer concerns. We would be happy to look into your concerns but we will need your model and serial number, your name, phone number, address, user ID (S. Faircloth), Review ID Number (100116), and date of purchase and a brief description of your issue emailed to Maytag_Reviews@maytag.com .

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Maytag - maytag top loading high efficiency washer and dryer

I bought a top loading high efficiency washer. It does not put enough water in the machine to properly clean the clothing. The clothes come out smelling almost the same as when they went in. Some of the clothes come out dry. The wash cycle takes almost an hour to complete. I have to look over the clothes before putting them in the dryer to see which ones I...

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3:05 am EDT
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Maytag maytag washer

hi
I wanted to share this with you

I bought an 11 hundred dollar Maytag washer... 4 service calls first
month they refuse to replace it.makes me sick my only recourse Is this..im hitting the social media first problem first use leaking ever where;; had to replace the 2 hoses under washer.. parts on back order over a weeks wait..
another hose problem drain hose kinked. Then machine shaking they had to replace a tub spring. More tub shaking they sold me a drip tray that was to small. now some cloths gets caught up in washer.
from face book to tweets.
[protected]@gmail.com

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pramot
, US
Apr 17, 2017 3:19 pm EDT
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stand by your product

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Wp2008
, US
Mar 20, 2017 7:09 am EDT

We are truly sorry to here of your Washer concerns, flylady44. We would be happy to look into this matter. If you could please email us your name, phone number, and address along with the complete model and serial number of your Washer to Maytag_Reviews@Maytag.com someone will get back with you.

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9:36 pm EDT
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Maytag stove gemini

My stove with Doble oven has a defect that is caused by steam coming out of the oven. It has damaged the Clearwater on the front face right above the steam spout. This was an expensive stove and I already spent OVER $400 replacing front left element and when the technician repaired it, the front right element went too. He said this thing happens so now I have no front right element. The face of the stove looks terrible and this is caused by poor design. I am not very inclined to purchase another Maytg product and neither is anyone who sees the condition of my stove.

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10:18 pm EDT
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Maytag washing machine

I bought a Maytag model # MVWX600XW washing machine August 20th 2010 from Home Depot. I cannot wash clothes in it because the lid will not lock when closed. It is a top loader model. Even when the is locked the clothes don't all get a wash. Some of the clothes are even completely dry after a wash. How can people buy a product with quality like this again? I just bought a dryer last year from you, trying to match the product. Since then all the washer problems have started. How do we resolve this issue for a washing machine that is 6 1/2yrs old?

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Wp2008
, US
Mar 15, 2017 9:40 am EDT

Dear suel88pissed: Thank you for contacting Whirlpool regarding your appliance. We are happy to look into your concerns but we will need your model and serial number, your address, phone number, your user ID (Mywasher), your Review ID Number (110115), website you were contacted on (Complaintsboard.com), and date of purchase emailed to Maytag_Digital@maytag.com .

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4:49 pm EST
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Maytag maytag dishwasher model mdb4949sdm3

I owned a Maytag dishwasher purchased in 2001, loved it. So of course, when we moved and I needed a new dishwasher it had to be Maytag. Purchased it, no so happy. My dinner forks, soup spoons and serving spoon handles are too large for the utensil slots. The forks and soup utensils are used daily. Also, I have the softest water of my life and to assure clean dishes I run the unit on pot scrubber and use Cascade Platium with every load. Thank heaven it is an extremely quiet unit and I do love the stainless interior. Would I buy another Maytag? I honestly don't know.

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Maytag maytag front load washing machine model mhw3505fw

We purchased a front load washing machine in September 2016. It is located in our FL condo. We didn't use the machine until we came to FL in January 2017 and it is already "out of service". It makes a grumbling sound and the door is locked. We called service (Flamingo Service, Miami, FL). After nearly a week, they came to say a part needs to be ordered. They will not return for another week. We have been to the laundry mat several times ($50) to keep up on our laundry as our machine will be down at least two weeks (if...it is repaired when the service company returns). We have purchased two other Maytag washer/dryer sets for our other homes and I'm now beginning to think this was a huge mistake.
My request is that this washing machine, which is much less than one year old and already causing problems be completely replaced. I do not want a repaired (lemon) washing machine in my home.

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Wp2008
, US
Mar 06, 2017 9:48 am EST

Debra Milostan
Thank you for reaching out to Maytag regarding your Washer issue. Can you please email us at Maytag_Digital@Maytag.com with your full name, phone number, address and the model and serial number of your Washer. We will review your concerns and reach out to you directly. Thank you for your time.

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12:49 pm EST
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Maytag maytag dishwasher

My brand new $1000 dishwasher wasn't working after just 2 wks of use, Service request on 01/31/2017as appliance was under warranty and still till today 02/27/2017 my dishwasher is not fixed.
On top of that even after writing to the customer support a few times and repeatedly stating my problem there has been no action.
I am without a dishwasher for a whole month now and would like to see some reaction from the company.
As a customer all i see is that i have spent a 1000 dollars for it and i am not getting any use out of it

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Wp2008
, US
Feb 28, 2017 7:46 am EST

Dear Priya Kane: Thank you for contacting Maytag regarding your appliance. We are happy to look into your concerns but we will need your model and serial number, your address, your user ID (Priya Kane), your Review ID Number (100110), and date of purchase emailed to Maytag_Reviews@maytag.com .

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9:00 pm EST
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Maytag maytag bravo washer

I was unhappy that 2 days into owning my new washer it had already quit working. First of all the lid lock was not installed correctly and then to find the wire that connects to the control panel wasn't plugged all the way in and came lose. I don't like having to call a service technician 2 days after getting it into my house. My confidence in it lasting is very low.
It was poorly put together.

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Maytag bravos xl

On 2/18/17 I purchased a maytag bravos xl washer and dryer from Larry Ness at the miles maytag home appliances center, 2013 Springwood Rd. York, pa 17403. Mr. Ness advised me the appliances would arrive at the store Thursday 2/23/17. I asked him if I could pick them up Friday because I was not available Thursday and he said he would be open until 7 pm Friday. A friend left work early Friday and met me at the store at 6pm. When I presented my receipt and said I was there to pick up my appliances, Mr. Ness advised me the appliances were not arriving until Tuesday February 28. He then told me that he never told me I could pick them up Friday, he said he told me he would call me if it came in early. I was inconvenienced and my friend was inconvenienced and my receipt clearly states "bring to York store for customer pickup 2/24/17."I NEED TO CLEAN MY CLOTHING!

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Maytag maytag centennial commercial washer w10250884

Purchased this washer in 2012
right from.beginning we had to have a service man out.
This washer has been nothing but a headache for the 4 1/2 years weve owned it.
Weve dealt with it until finally the computer has went bad and when moving it to replace it noticed their is oil on the floor so i guess the motor has went bad also not a very long life for a washer you paid over:500.00 dollars for.
Ive had to unplug the washer many times to reset it over the last two years just to get laundry done .
So needless to say its been the worst washer weve owned. This is our third maytag . Dont think i will be purchasing another matage.
What happened to matag appliances?

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Wp2008
, US
Feb 21, 2017 8:41 am EST

Dear jeannie4374: Thank you for contacting Maytag regarding your appliance. We are happy to look into your concerns but we will need your model and serial number, your address, your user ID ( jeannie4374), your Review ID Number (100105), and date of purchase emailed to Maytag_Reviews@maytag.com .

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Maytag dishwasher

I purchased a Maytag Dishwasher of which I have rarely used & within the past year it stopped working. I have had electricians & plumbers to try & repair it & both without success. That stated to me that my dishwasher appeared to look brand new and suggested that I contact Maytag. I have taken pictures for submission. Please advise me further. Thank you.

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Wp2008
, US
Feb 16, 2017 8:16 am EST

Thank you for your review.
We're very sorry to learn of your concerns regarding your dishwasher. We would like to inquire further about your review with you. Please respond back to this email address Maytag_Reviews@Maytag.com with your name, phone number, street address, zip code, model & serial number, and date of purchase on the appliance.
Thank you.

Maytag In-depth Review

Product Range:

Maytag offers a wide range of appliances to meet various household needs. Their product lineup includes washing machines, dryers, refrigerators, dishwashers, and more. Each product is designed with innovative features and technologies to enhance performance and convenience. With a diverse range of options, Maytag caters to different customer preferences and requirements.

Quality and Durability:

Maytag appliances are known for their exceptional build quality and durability. Customer reviews and feedback consistently highlight the longevity and reliability of Maytag products. When compared to competitors, Maytag appliances often stand out for their superior craftsmanship and robust construction.

Performance and Efficiency:

Maytag appliances deliver outstanding performance and efficiency in various tasks such as cleaning, cooling, and drying. They are designed to meet energy efficiency ratings and minimize water consumption. When compared to industry standards and competitor products, Maytag appliances consistently perform at the top of their class.

Customer Service:

Maytag prioritizes customer satisfaction and provides excellent customer service. Their policies and procedures ensure that customers receive prompt assistance and problem resolution. Customer reviews and experiences often highlight the quick response times and overall satisfaction with Maytag's customer support.

Pricing and Value for Money:

Maytag offers competitive pricing for the quality and features they provide. When compared to competitors, Maytag appliances offer excellent value for money. Additionally, Maytag often includes additional benefits or warranties with their products, further enhancing the overall value proposition.

Design and Aesthetics:

Maytag appliances are designed with both functionality and aesthetics in mind. Their sleek and modern designs complement various kitchen or laundry room styles. When compared to competitors, Maytag appliances often stand out for their visually appealing and timeless designs.

User-Friendliness:

Maytag appliances are known for their user-friendly features and intuitive controls. The user manuals and guides provided by Maytag are comprehensive and easy to understand. When compared to competitor products, Maytag appliances excel in terms of user-friendliness, making them accessible to users of all experience levels.

Innovation and Technology:

Maytag appliances incorporate innovative features and technologies to enhance the user experience. These advancements have a significant impact on the overall performance and convenience of Maytag appliances. When compared to industry trends and competitor offerings, Maytag consistently stays ahead with their innovative approach.

Environmental Impact:

Maytag demonstrates a strong commitment to sustainability and environmental responsibility. Their appliances often include energy-saving features and certifications. Maytag also offers recycling or disposal programs to ensure proper disposal of their products, minimizing their environmental impact.

Overall Customer Satisfaction:

Customer reviews and ratings for Maytag appliances reflect high levels of satisfaction. Maytag consistently receives positive feedback for their product quality, performance, and customer service. When compared to industry benchmarks and competitor ratings, Maytag stands out as a top choice for customers seeking reliable and high-performing appliances.
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ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Maytag?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Maytag Customer Service. Initial Maytag complaints should be directed to their team directly. You can find contact details for Maytag above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Maytag. Discuss the issues you have had with Maytag and work with their customer service team to find a resolution.