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Maytag / French Door Refrigerator

Posted:    

problems with the ice maker!

Complaint Rating:  82 % with 393 votes
82% 393
4.1
I bought my maytag ice2o French door refrigerator from home depot 8 mos ago. Loved it when I got it, but soon after had problems with the ice maker. They replaced the ice maker. Now the ice maker is still having problems. Its not strong enough to break up all the ice. The ice cubes freeze in big blocks causing the system to clog. Last night the thing took on a mind of its own. All the lights are flashing on the control panel, the ice and water maker don't work at all. The flap is constantly opening and closing all on its own, constantly making a clicking noise all night long. Finally we had to unplug it so we could get 4 hours sleep. Plug it in this morning and its still doing it. My biggest concern is what happens after the warranty runs out. I already know this thing has mechanical problems. Did I get a lemon or is it junk?? Either way I'm stuck with a $2,800 refrigerator that seems like it has bad engineering.
Maytag Customer Care's Response, Mar 31, 2017
Dear Valerie: We are sorry to hear of the issue that you are experiencing with your Refrigerator.
We would be happy to look into this matter. If you could email us at Maytag_Reviews@Maytag.com with your name, phone number, and address along with the model and serial number of the Refrigerator.
Complaint comments Comments (422) Complaint country United States Complaint category Appliances

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A  10th of Jul, 2008 by    0 Votes
Well I have the same problem that the rest of you only thing is I had my for 2 years and the warranty is out on it now tring to find the magtag repair man
N  15th of Jul, 2008 by    0 Votes
We purchased a Maytag French Door Regrigerator 2 years ago.
Three months ago we experienced problems, the refrigerator does not stay cold.The freezer vents at the back frosts over.
When I defrost, it works for a couple of weeks.
Can you help.
N  19th of Jul, 2008 by    0 Votes
Our fridge just started flashing all the lights on the door pannel. In addition similar to the complaints the ice door is flapping shut. I believe we have the Ice2O. Our warranty has expired. Will call Maytag.
N  21st of Jul, 2008 by    0 Votes
UPDATE on HV Control Board Problem (Flashing Lights):

Maytag is very aware of the problem. As most posters have previously mentioned the Maytag Phone Number is: 1-800-688-9900. They will replace the part (ship overnight) and setup the repair service for you (A&E Factory Service). They can even set the repair service for you the following day.

The new part # for the HV Control Board is #12920710. They informed me that the new boards are re-designed with increased voltage.

Te customer service I received was very courteous and helpful. (As I believe they should be for a known and such a serious problem).

Our fridge was about two years old when we encountered this problem. When we encountered this problem the fridge was not cooling correctly. We lost most of the food in the fridge. (Problem happened Friday-night; Customer service opened M-F (8:30am – 6:00pm EST).
Unfortunately, Maytag does not put any information regarding this Fridge on their web-site for support or service problems. In conclusion, I am hoping that the new part will work for the service life of the fridge. Thanks to all who previously reported their problems.
N  25th of Jul, 2008 by    0 Votes
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A  5th of Aug, 2008 by    0 Votes
Model # MFI2568AES, also known as a Maytag Ice 2 0, also known as a complete piece of JUNK! You've read the rest so I don't need to read a lengthy comment of exactly the same thing. Our ice door, with a mind of its own, opens up and slams shut like nobodies business! The lights flash incessantly, as if trying to compete with the ridiculously loud rogue ice door. Word of advice - DO NOT BUY THIS REFRIGERATOR! The warranty service department will tell you the problem is a circuit control board (an HV control board). They'll tell you that even by Fed Ex it will be 7-10 business days to get a new one, then you have to call for installation. NO, spoiled food isn't covered by the extended warranty, already asked so save yourself the embarrassment. You can fold a paper towel in half and place it in hole when the door opens, it will alleviate some of "wonderful" sound the ice door makes when slamming shut every 6 seconds. Sedond best piece of advice - BUY SOMETHING ELSE!
A  30th of Aug, 2008 by    0 Votes
My fridge is the same. The noise with the ice machine is killing me. No water and no ice. That is one of the main reasons I bought this fridge. What a lemmon!!! I guess we are the ones that are screwed..Not Maytag. They have the cash they wanted.
A  22nd of Sep, 2008 by    0 Votes
I hate automatic ice makers and water through the door - why dont they make large refrigerators WITHOUT this stuff so I can use the space for real food!!! Most people have old pipes or prefer other water sources...then you are stuck with this huge thing taking up valuable cold real estate!! If it has to have an automatic Ice Maker - make it portable so it can be removed if you don't want it or it stops working.
N  22nd of Sep, 2008 by    0 Votes
I have the exact same problem. I called this morning to schedule a repair. I described the problem (ice door opening & shutting, lights flashing) and asked if they had any idea what it could be. They said no and set up a repair appt for tomorrow afternoon. I was like 'great, I just bought this thing 1 yr and 1 week ago and now it breaks.' I googled the problem and found this website. So, an hour after my original call, I called back to Maytag and spoke with another customer service person. (Very nicely) I told her the whole story of me calling to setup the appt and then finding this website and that I do not feel I should be charged for this as it appears to be a defect on their end. She said it is a known problem and they will cover the repair expense. She she would cancel my original repair appt for tomorrow afternoon and schdule one 4 days out to give time for the part to arrive. I told her that I read where alot of people had their part overnighted. She agreed to do this. So, the part should arrive at my house tomorrow afternoon and then they are coming to repair it the next morning. If you have this problem, please call Maytag directly at 1-800-688-9900 and tell them you have this problem and mention this website; they will fix it for free. Make sure you have the model # and serial # when you call. The woman I spoke with was very nice and helpful. Now all that remains is if the repair goes as planned and on time and if it really corrects this annoying issue.
A  4th of Nov, 2008 by    0 Votes
I also had the same problem with the lights flashing, and ice maker door opening and closing. In my case service was fantastic. It happened on a Saturday night, so I scheduled a service appointment online at Maytags website on Sunday. There was an open appointment for 8 to 12 on monday morning. A & E came out the following morning, had the circuit board, and fixed the problem in 10 minutes. Since my Maytag was only 6 months old it was covered under warranty. Works great now. As far as the ice maker not being able to break cubes apart, if you pull the tray out, there's a screw above the power switch for the ice maker. Remove that and there's an adjustment for how much water goes in to the tray. You'll need a very short star head screw driver. I turned mine almost 2 full turns clockwise. Now ice cubes are not hard to break apart at all. Hope this helps.
A  10th of Nov, 2008 by    0 Votes
my ice maker broke 5 days after I got my Maytag. Model MSD2542VE O I bought it at ABC Warehouse and they sent a repare man out the following monday. I am still waiting to hear from them if the part is in.
A  14th of Nov, 2008 by    0 Votes
My problem started 8 PM on 11/13/08.
I found the link to the home repair above -
Checkout http://www.liny.net/MaytagIce2O.htm

Lunch time 11/14/08 I'm fixed! Parts were less than $4, repair time not counting driving to get the parts was about 1/2 hour!
N  29th of Nov, 2008 by    0 Votes
Most of your problems are because you bought from big companies such as Home depot, lowes, sears, ect... These companies go to the manufactures and tell them to make so many of them for the price they want. unfortunatley for you the consumer the only way for maytag or any other manufacturer to produce these fridges for that price is to build them with cheaper parts, such as less expensive less quality icemakers, amongst other parts such as evaporator fan motors, defrost thermostats, and even compressors. My advice is to always by from a reputable, local, and small time dealer. Some times you may pay a little more. But you know what they say "You get what you pay for". The kenmore name itself actually is sold to the highest bidder of that year, then built with the cheapest parts in order to turn a profit. And one more thing dont let anyone tell you that maytag is better than whirlpool or amana is better than maytag. They are all made by the whirlpool corporation. they are usually all good quality machines but they all use the same major components.
A  3rd of Dec, 2008 by    0 Votes
There is a known manufacturing defect with the Maytag Ice2O French Door refrigerator. Two defective capacitors malfunction on the High Voltage Control Board causing the door to flap and LED lights to flicker. Maytag will pay for the repair but you, the owner, must call Maytag to have the replacement HVC board shipped to your home. Then the local Maytag service tech will come out to install the new board.

When having this problem, some units lose cooling while others do not. But to stop the incessant flapping you should remove the hinge cover on the top left of the refrigerator where you will then see the wiring and a connector. Gently but firmly disconnect the connector and the LED and door flapping should turn off. This will not affect the cooling so it is much better than unplugging the power cord from the wall!

Sorry that your experience with Maytag was horrible. Mine was better although it did take 4 days to receive the part and then the local shop wanted me to wait a week for a repair visit. But a little telephone agression got a tech out the next day.
N  3rd of Jan, 2009 by    0 Votes
my parents just went and bought a maytag french door refridgerator at sears. i dont know which model. now im worried that they will be having problems.
my father is 80 and terminally ill, they sure dont need problems with refridgerator to add stress to their already stressed out lives.
i hope by now they have fixed any problems they were having
N  16th of Feb, 2009 by    0 Votes
I am thinking about buying the model MFI2269vew has anyone had
any problems with this model?
N  22nd of Feb, 2009 by    0 Votes
Called Maytag about this problem, they were very nice, free parts will be overnighted, and there will be a free service appointment. I just hope my freezer doesn't melt down in the meantime!
A  2nd of Mar, 2009 by    0 Votes
HI guys we are having the same problem with the same fridge. I for one am disgusted that I have to worry about the time and effort not to mention the time missed from work to get my less then One Year old Fridge worth more then $3000.00 after taxes repaired. How are we going to make these manufacturers be responsible for the gabage that they are making. If this has been a noted problem from 2007 how come there has not been a product recall. Some how as a consumer group we need to get our message across to the manufacturers that we are not satisfied with the product they are producing . Maybe if we united our voices as one we could get the messgae across to the Maytag corporation. I am going to take a copy of all of these complaints to the sales rep who sold me my fridge. I would like an explaination as to why they sold me and continue to sell a fridge that has such a significant documented problem.
A  17th of Mar, 2009 by    0 Votes
Add me to the list - panel has gone berserk and ice chute claps every five seconds. This continues for about twenty minutes, and then all goes back to normal, only to repeat in 30 minutes. Meanwhile, both the refrigerator and freezer seem to be functioning properly - thank goodness, no spoiled or defrosted food! I am at home now, waiting for the A&E repair guy.

What has been very discouraging though, is the fact that I had a difficult time when I phoned Maytag - I was forwarded to no less than 6 different customer service departments, despite my extended warranty and the fact that I had purchased directly from a Maytag store. On one occasion I was told that they would not schedule the repair until I had unplugged the fridge for 15 minutes to reset the processor on the panel. My hardwood floor is now gouged, and I've had an arthritis flare-up in my hand, but it did not fix anything...

Everyone I spoke to denied any knowledge that this is a common and well-documented issue with this model. The Maytag repairman commercials are a sham... I will never purchase another Maytag product
A  12th of Apr, 2009 by    0 Votes
Hi there,

I live in Australia and bought a Maytag GS2327 two door with ice maker and it has been the biggest piece of garbage I have ever had. Had the serviceman down here several times during the warranty period to fix it but mainly to check the icemaker. He would look at it, do something that would take a few minutes and then leave only to be called back a day or so later. The last time it happened was a few days outside of the warranty period and I called Maytag Australia, emailed them several times and heard nothing back. Hence, the icemaker has not worked now for at least 12 months but will write to Maytag in the US to see if they will respond differently. Bye now!

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