Maytag / extreme dissatisfaction
I would like to express my extreme dissatisfaction with the Maytag
service group. I scheduled service on my Maytag wash machine last week.
Service was expected today between 8AM-12PM. Now is 3:30PM... up to this time, no one show up!
Because I cannot took the day off from work, I left an adult person to be at my house waiting for this service. But this person who makes me a big favor, was wasting his time, his energy and missing work.
Why? I was told by the service company, A&E Factory Service, the serviceman would call when on their way to my home. We did not receive no such call by now (3:30 PM.)
Notes: I called A & E customer services: [protected] @ 11:30AM, @ 1:00 PM and @ 3:00 PM to see what was the status of service.
They replied that the technician serviceman scheduled was finishing a call (@Howard Beach), very close to my area and I will be next; they assure me that he will be over shortly. But the last representative (phone call 3PM) said that the technician serviceman scheduled was finishing a call, have to go TO ANOTHER CALL SERVCIE and then, will be in my house .. I did not understand! Why they accomodate another new customer before me? ... Make no sense!. I start having bad feelings and I felt suspicious.. Which customer representative was giving me the right information?
I asked to speak with a Supervisor. Jennifer picked up (with no last name because she said that for security reason she is the supervisor but is not allowed to give her last name <?>) Her attitude and the tone she used to explain the delay of the serviceman was terrible!!! She NOT ONLY doesnt care about the hours we was waiting for the service, instead, she asked me if I want to reschedule. And (heard that: she informed to me that the serviceman went now to purchase supplies at Woodhaven area and to continue later with the Howard Beach appointment; When finish, he has another client to go (call #5) and then, will be my turn!!!(Now I was not the NEXT customer as previously mentioned to me; Now I was the call #6, period!). AND also, she confirmed that the technician will be working UP TO 5PM... If he couldn't make it today probably I must have to reschedule.
This company doesnt care if we (as a customers) loss salaries or waste our time...
Ah! ALSO she said that this serviceman IS THE ONLY ONE they have to provide services in our town!!! Can you believe???? What happened if the man get sick??? They have Only ONE TECHNICIAN...No substitutes!!! Unbelieve!!!
This type of unprofessional and unexpected answers infuriates me! Even when not able to meet their commitment, A&E offered no apologies.
NOTE: Be sure if you need their services in the future, to be patient, do not make any other plans for the day of the appointment and... don't get upset with the situation (as I did it). There is NO SOLUTIONS available...
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