Maytag review: won't clean dishes! 359

My refrigerator is four years old and we have an extended warranty. We returned from vacation two weeks ago to find our frozen food thawed and spoiled due to a broken compressor. We called right away, but they couldn't come out until a week later. When he came out, he had no parts, instead he told me he had to order parts and it would take another week. It's now going into our third week... A&E Service Dept. is telling me the parts are backordered and it could from 3-6 MONTHS to get the parts. Neither Lowes nor Maytag will help, they just send me back and forth to each other. Everyone tells me the same thing in a very condescending tone, "Ma'am, there's nothing that I can do".

I have two small children and have lost hundreds of dollars in spoiled food and daily runs to the store for cold food and ice. I can't get my fridge fixed, even though I have a warranty... I can't believe I'm losing my mind over an appliance!

My Maytag is model MSD2556. It is 4 years old and broken. The defrost system is broken, the icemaker/water dispenser is broken, the shelves fall out, the door liner is cracked, and small parts fall off.

Maytag and Sears will not repair any of the parts because there is only a 1 year warranty on it.

I expected a more reliable and quality product for $1, 449. I have read reports from other consumers with the same model that have had the same problems.

Maytag does not acknowledge a problem with these refrigerators. Obviously, if after only 4 years people are having the same problems, there has to be something wrong somewhere. I recommend to all consumers buying a new refrigerator, Do Not Buy Maytag!

I bought their "top of the line" stainless dishwasher with the hidden controls. Within a year, the controls went out. They replaced the part, which I had to pay labor for. Within 6 months it went out again. Same problem...control panel shorted out. I had to pay about $300 to fix it again. Within 60 days, the control panel went out again. And the only thing Maytag said they can do is to give me 50% off parts. I still have to pay for labor on a until that is obviously defective! They simply do not care about your problems, once they sold you one of their products! Never buy Maytag!

Purchased a new Maytag diswasher (2009) model number MDB4651AWWI... within the first year had it fixed about seven times...all for the same problem...service repair men ok..Maytag customer service less than acceptable. Requesting a new machine and have been denied because the machine is fixable ..however only for short periods of time...same problem continually occurs. I have also filed a complaint form with Maytag ... with no response from Maytag. Thank God I purchased Maytags extended service warrenty..or I would have stuck with this lemmon. I will continue to pursue a new dishwasher

Had worn gasket on gas stove, called Maytag said it was still covered under warranty. They arranged a service call. When the guy finally got here he had only have the request. Maytag had left out all info regarding warranty for stove. The repair man from A & E said he had no info and would not do the job without payment upfront. After a 15 minute wait to call Maytag and getting tossed off customer chat online finally reached Maytag.

The new rep Dave was like warrranty what warranty. Don't complain you got a good 10 years out of it. It supposedly had a 10 year warranty. Oh that was just the meaningless paperwork in front of me from the time of purchase. Meanwhile the only reason we scheduled the service call instead of putting the money to a new stove was cause the first customer service person said oh it is worth it you are still under warranty. So instead of the promised $125 service call we got screwed for nearly $200.

Also this stove is a mess, rusting out under the burners, difficult to clean. Do NOT buy a Maytag product. Their customer service is the worst. They do NOT stand behind their products or their warranties.

My wife and I specifically bought a Maytag washer (MVWC6ESWW1) Centennial model because we thought buying a Maytag would mean a washer that would not break down for years. Well, in less than two years it just stopped working--the water will not drain and all you hear is a buzz. No motion, no movement, nothing. I am disappointed in the product and I see that there are numerous complaints about the same issues! I cannot afford a repair person and I do not have time to troubleshoot the machine due to my job. My wife is having to do laundry at a relative's house which is somewhat embarrassing, especially when you make weekly trips there for nothing other than to use their washer. This is an unpleasant situation and I am wondering what can be done about it. Anyone satisfied with Maytag's customer service? I believe there is a charge for "help" they give you, correct? Either way, additional cash outlay on a relatively new machine is unacceptable. Davy

As with the numerous other owners of this defective Maytag model MVWC6ESWW1 washer I am extremely mad. How can a brand that We have trusted for years to provide quality appliances turn around so quickly? Two years out of a washer... That's a joke! I wish I had known of this site prior to purchasing this washer and I would have saved myself all this grief. If any one has any suggestions for saving some of the repair cost please let me know... Like a lot of Americans I am on a limit income now and cant afford to throw good money after bad! Shame on you Maytag!

On 8/20/2012 a repairman arrived to repair our Maytag washer. The washer required the transmission to be replaced. He ordered the part and returned a few days later. The washer is fixed and works fine. The problem is he took the $500.00 bad part back to his facility, packaged it and UPS'd it to a Rebuild facility. UPS delivered it us instead. Now we have it setting in our garage. After three phone calls and two emails to Sears Blue Service Crew no one has picked up the part. Note: it is now 9/24/2012. Even though my wife and I have called three times and talked to someone all three times no one follows up and no one calls back after promising to do so. They have until Thursday to resolve the issue (This morning someone at their service facility promised to have UPS pick it up). Thursday is TRASH day.

We purchased a Maytag French door refrigerator from Lowes about 4 years ago and have numerous problems ever since.
The fan had to be replaced twice, both times the unit out of service for over a week. Of cource all food was ruined.
The water dispenser quit working, started working, quit working currently not working. Changed filter no help?
The right door wouldn't close correctly I cleaned the gasket, this helped somewhat for a little while.
Ordered a new gasket ($80.00) it's worse.
Deli drawer came off track, had to order one it is currently working.
Ice maker works when it feels like it and at it's own pace, about like a goverment worker.
Had to get it replaced once.
Do not buy Maytag!

Bought a new front loading washing machine 8 weeks ago.
Maytag, you know the one where the repair men have nothing to do, but unfortunately that is just their marketing line/ gimmick.

My daughter just returned home from college, husband arrived home from a 21 day business trip and twins still in school depart for camp this Thursday. We live in Miami, it is summer...so that means plenty of daily laundry.

Have been unable to wash for 10 days, the repair man who visited late afternoon on Tuesday, did not have the part. It would be ordered and promised he, (yes he actually said I PROMISE) because unlike most tradespeople here in Miami he stood by his word and he would be back Saturday to build it in.
SURPRISE SURPRISE Saturday came and went of course and I didn't even get a phone call to advise me the part was on back order. When I rang the appliance center that services/repairs Maytags here, they were not even open on Saturdays.

Now explain why I should be buying American made items from an American company when I could have bought myself a reliable LG, where Life is Good and supported the South Korean economy instead.
Will Maytag pay my Laundromat bill?

My may tag Ice2o refrigerator control panel started blinking and the ice door flap keeps opening and closing every few seconds. I went on line, since today is labor day and no one will answer the phone to try to report this problem, Maytag's message told me to go to Whirlpool.com, which was no help at all,can you believe that?
While on line I looked up to see if other people have had this problem...there are several complaints in a row of this exact symptom which only seems to get worse over time, including ice maker malfunction to eventually having the entire fridge quit working all together, not to mention the service inadequacies! I shall return to post, as I go through what's proved to be by others a long frustrating ride.

I live on st.Croix virgin islands. I bought a may tag bravos energy saving HE washing machine from sears/Kmart store. I bought it in 2011, I have repaired that washer twice already and it"s not working now. I am very disappointed with the product. I spent a lot of money for it. The money I would pay to repair it is best if I bought a new one. What am I going to do with that washer it is brand new no scratches. I don't have little kids i am two only one who operates the washer. I am disappointed and pissed off.

My Maytag Ice20 has started leaving puddles of water on my floor. I have cleaned & defrosted it, which seemed to help for about a week. Now it's doing it all over again. So, for the past several months, we manually defrost it every other week AND must keep a towel folded up on the floor to sop up the floor when it decides to "pee" again. The towel has to span the entire front of this frig because you never know which side the puddle will be on. Sometimes it's BOTH SIDES at the same time. BUYERS BEWARE !

To all of you considering purchasing a Maytag appliance, I would like to mention that I have purchased a top of the line Maytag dishwasher that lasted less than a year and a half, and a top of the line Maytag range/oven that is currently failing to maintain the oven heat. It warms up, sometimes, and if it does warm up, it very often fails to keep the temperature at the desired setting. I'm not talking a few degrees, what I mean is that after pre-heating, it just never kicks back on. Very frustrating when you have all of your other dishes ready to go, only to find the chicken in the oven is still raw. Talk about some runined dinners. This product was only two years old when it began failing. I thought this was the company that had so few repairs that their repairmen were bored? What junk!

I have the same Maytag washer MVWC6ESWW1 washer as many other and I must agree this washer is a piece of junk... what happened to the quality products made by Maytag? Two years out of a washer... NOT GOOD! ANY ONE HAVE ANY SUGGESTIONS? Class action lawsuit...Give me a break! the lawyer walks away with a nice pay check and those who should be compensated get next to nothing... been there I know!

I purchased $4500 of Maytag appliances in September 2005, A French Door Refrigerator, a stainless steel tub dishwasher and a gas stove with convection oven a double door. In September of 2006 the refrigerator broke, was still under warranty and the repairman said that this refrigerator was a piece of junk and don't be surprised if it breaks down again. Sure enough in May 2008 the refrigerator broke. I had to purchase a new refrigerator and it wasn't a Maytag. In March 2008, the dishwasher broke. The motor seized up. I purchased a new dishwasher not a Maytag. Didn't want to get that dishwasher fixed because I was afraid it would burn down the house.In March 2008 the handle broke off the Maytag stove and my husband glued it back. I am just waiting now for the stove to break. I was going to purchase Whirlpool appliances never had a problem with them but then I heard they bought out Maytag. So that was the end of purchasing Whirlpool.

DO NOT BUY ANY MAYTAG appliances. They are HORRIBLE. I am seriously thinking about suing Maytag/Whirlpool.

Refrigerator broke two weeks ago; five years old;repaired by non-Maytag rep due to long wait, to be reimbursed; two weeks later broke again, different problem; repair to take one month...Are you kidding me? A month without a fridge? Obviously there are parts and service people closeby that can repair, replace or fix this problem.
Does Maytag want me to go away and quit asking for service? Do not buy Maytag or anything affiliated with Maytag...Do not buy an extended warranty..obviously they are worthless...

My beef is with Maytag the manufacture. We bought a new Maytag Refrigerator Stainless French Door w/ bottom freezer in Aug 2006. I believe we paid $2, 200-$2, 300 and within 6 months the ice maker also quit working. Seems to be a common theme with Maytag. It was under warranty and the repair guy didn't even ask any questions...he simply replaced it. I asked if he had replaced many of these icemakers recently... a lot he told me. Then the other night all functions of the refrigerator quick working. No humming or buzzing... no sounds at all. Nothing was working except the warm glow of the interior light. That was so I could witness my food stuff melting and going bad easier. Maytag and other US companies wonder why they close manufacturing plants and loose business, because they are making crap and not standing behind their products. At this point I would live to ship the damn thing to their CEO's home... COD and a note... "Here! You take it!"

Great washing machine if you don't mind all of your clothes smelling like urine. The machine is faulty by design. All of our clothes smell of mildew regardless of the soap used, time left in drum, number of washes, repeated cleanings, repeated service calls, etc. Maytag has offered $200 off of a new Maytag washer. Why would anyone bother? How about $200 towards a GE, LG, Kenmore, ...

Not only have I wasted many hours on hold with Maytag - Dependability Plus, butI have been met with staff that are NOT knowledgeable, UNorganized and some who have made me feel like I was an unavoidable interruption to their day and have a 'that’s all I can do so deal with it' attitude. RUDE and UNPROFESSIONAL !

4 year old JennAir refrigerator (with a 5 year warranty) ---compressor died - Dependability Plus sent a Service provider who is Not authorized to service Jenn Air products? Do you know how long it takes just to get DP to even take your call? To have wasted time with a service agent not authorized to service our product - unbelievable! As of the date of this post - 14 days without a working refrigerator and still counting. I guess the only recourse is consumer affairs since MAYTAG & DEPENDATILITY PLUS does NOT HONOR WARRANTIES SOLD WITH THE PRODUCTS! and of course, never ever purchase a product under the WHIRLPOOL CORP. umbrella - because if they cared about repeat business they would ensure good service!

Richard F. Buls of 10099 Golden Eye Ct, New Market, MD markets himself as a Maytag Repair Service. He came to my home on 4/14/2010, stated I needed a new motor and it would have to be ordered.

He called me a week later and told me the motor wouldn't be shipped until 5/1/10. Despite repeated calls to him, which he never returned, I still had not working dryer on 5/13/10. By this till, I was sure I had been scammed.

I was able to find his home address and went there on 5/14/10. He smelled of alcohol. He swore he would come to my home on the following tuesday to complete repairs. And he stated I will not be charged for the labor, although I have paid 265. for the part

In the meantime, I found out he is not factory authorized to perform repairs, although he advertises as such. According to Montgomery County records, he has been prohibited from performing appliance repair in Montgomery County, as a result of five complaints, from trading under several names, including "Montgomery Maytag Service, LLC, Maytag Service, and R.F. Buls, Jr for failure to properly repair appliances.

He has been sued repeatedly, dating back to 1989, according to MD state records.

I didn't do my homework prior to writing the check. But, hopefully anyone reading this will gain from my experience. Do NOT do business with this man!

I BOUGHT A MAYTAG REFRIGERATOR 4 YEARS AGO FROM SEARS. RECENTLY THE WATER.ICE MAKER STOPPED WORKING. I WENT ONLINE AND PAID 65.00 DOLLARS IN ADVANCE TO HAVE A SERVICE MAN COME TO THE HOUSE TO MAKE THE NEEDED REPAIRS. THE FIRST APPOINTMENT WAS SET FOR THUR 7/10/08 THE REPAIR MAN NEVER SHOWED UP, HE CLAIMS NO ONE ANSWERED THE PHONE, THE MAID WAS IN THE HOUSE UNTIL 5PM WAITING THE WHOLE TIME. I RESET THE APPOINTMENT FOR TUESDAY 7/15/08 THEY TELL ME BETWEEN 8AM-5PM. I CALLED THE MAID AT 5PM AND ASK IF THE MAYTAG REPAIR MAN WAS THERE, SHE ADVISED NO. AT 5:39PM I GET A CALL ADVISING THE REPAIR MAN WAS THERE BUT NO ONE WAS HOME. MY WIFE WAS ON THE PHONE CALLING ME TELLING ME SHE WAS OUTSIDE ON THE FRONT PORCH WITH MY DAUGHTER WATCHING THE MAYTAG REPAIR MAN DRIVE AWAY. THIS AGAIN WAS 5:39PM AS DOCUMENTED ON THE PHONE. THE REPAIR MAN LITERLY RAN BACK TO HIS VAN AND DEPARTED AS MY WIFE AND DAUGHTER STOOD WATCHING. I CALLED THE NUMBER BACK AND TOLD THE COSTOMER SERVICE WHAT WAS HAPPENING. I WAS ON HOLD FOR OVER 45 MINUTES. I INTENTIONALY WAITED TO SEE IF ANYONE WOULD PICK UP. FINALLY THE PHONE WAS DISCONECTED. THE MUSIC WHILE ON HOLD WAS TERRIBLE. BOTTOM LINE IS, THERE IS NO CUSTOMER SERVICE HERE. DON'T EXPECT THEM TO BE ON TIME, THE CALL SERVICE PEOPLE PUT ME ON HOLD AND NEVER DID GET BACK ON THE LINE, THERE IS NO RESOLUTION OFFERED BY MANAGEMENT FOR THE 2 DAYS I HAD THE MAID STAY PAST HER NORMAL 2PM WORK SCEDULE, A SIMPLE I AM SORRY AND LET ME RESCEDULE YOUR APPOINTMENT IS ALL I GOT FROM MANAGER AFTER WAITING ON THE PHONE FOR ANOTHER 40 MINUTES. I HAVE PHONE RECORDS THAT SUPPORT THIS WHOLE CLAIM. THE SERVICE IS ROTTEN.

PURCHASE A GAS RANGE FROM MAYTAG /TWO OVEN GEMINI.THE TOP BURNER BLEW OUT BECAUSE OF WATER SPILL REFUSE TO REPAIR EVEN THOU HAD EXTENDED WARRANTY ONLY HAD STOVE FOR TWO YEARS .PRODUCT SHOULD HAD BEEN EQUIPED TO HANDLE THIS KIND OF BREAKAGE OR MADE BETTER.DIDNT STAND BY THEIR NAME .I REALLY LOVED THIS STOVE

Bought a maytag (whirlpool)dishwasher, is 3 1/2 yrs old and was used very little as there are only 2 in the house hold (1 load per week at most) control panel and control board went and if you could even get the parts it will cost $300 for parts and $160 for labour. Parts are on back order and could be months and months before we could get them so in other words this piece of crap whirlpool is disposible destend for the land fill when all that is wrong with it is 2 small parts that whirpool have made so expensive that it is cheaper to buy another dish washer than to fix it, there should be laws against this when all we here is reduce and recycle.
I will never buy another whirlpool product ever again, they are garbage and just don't last.

Purchased a Maytag QL 200 Quiet Series in Oct of 2009, Have replaced the control panel twice and it is broken again. Maytag won't
even consider replacing the part. After a 20 minute discussion with the Maytag (who is also Amana, Whilrpool and many other Brand names) customer service rep, who refused to warranty the part, even though it was non-fubctional for the third time, I asked if basic-ly Maytag was telling me to "just go stuff it ", he agreed they were and that was all they would do. This dishwasher was less than 1.5 years old, and the part had been replaced twice already. Do not buy maytag/whirlpool products. Do not. They will not listen, help, or admit they have problem. Reading other posts I am not alone, many similar issues and no resoultion, or willingness to help. I now am out $350.00, plus tax and install, so it cost me about $30.00 per month to own this piece of junk, and at least 1/4 of the time it never worked.
Do not, Do not buy maytag/whirlpool products.

Here is the message I sent to Maytag. I'm sure they will do nothing. My Mother bought a Maytag French Door Fridge MFI2568AEB from Home Depot. This 2400 product is a lemmon, and you know it. There are hundreds and hundreds of complaints about it on-line as well as several action news reports warning customers about this faulty product but they came too late for my mother. You know what the problem is, flashing lights, flapping ice door, etc. After reading about all these complaints on-line the all experienced the same problem... the circuit board is is bad. I think you should have to recall every one of these piece of craps and replace them with a new refrigerator but I'm sure that will take a class action lawsuit first. I'm sure that is in the works. Untill then I want you to pay for the part and labor and replace the circuit board. She has had this product just over a year, the ice maker makes no ice, while under warranty it was serviced several time (all ice maker) and we still have no ice... now the flapping, blinking door. I want you to fix it and I want you to pay for it.

Purchased a Maytag French door bottom freezer Sept 2008.My previous Maytag appliances have always been of good sturdy quality and longevity, this fridge I purchased is poor quality. the doors are paper thin and the temp. gauge is off.I have asked my dealer to take it back and of course now that it's a "used" fridge they won't. Now for $2800.00 you'd think the item would at least have decent doors!After the fridge was put into the slot allotted for it the rollers gouged my hardwood floors.You say impossible -come and see. I don't expect to get any satisfaction about this complaint.I've read pages and pages of complaints against Maytag and not one positive letter A disgruntled ex- customer

We purchased a Maytag Bravo washer and dryer set less than 1 year ago. The washer does a pitiful job cleaning clothes and the dryer has stopped working. The is a piece of CRAP! Maytag has sent a repairman out twice and still is not fixed. They need to contact Maytag Technical Support for further instructions and they are not in the office for another 3 days! I have been without a dryer for almost 2 weeks. I want a dyer that works now! I will NEVER purchase another Maytag product and will encourage anyone who will listen to do the same!

I have a Maytag fridge that the handles and the bracket that is between the freezer door has changed colour, i called Whirlpool (who now handles Maytag appliances) and was told there is nothing that they can do, I know this is not from cleaning products or oil from hands as i never touch the bracket and the handle is completely a different colour not just where the hands touch it, I think we should have been told that after 9 yrs your fridge will do this

3 years ago we purchased a Maytag washing machine, which out of the blue it developed an overflowing problem. The washer kept filling up and would not shot down, which in turn flooded my basement causing damage to our carpet and other items. Naturally since the guaranteed had expired it meant that to repair the washer it would have set us back several hundreds of dollars so we chose to purchase a new washer. On May 29 I contacted Maytag via e-mail and just today received a reply which basically told me though luck, it was my responsibility to repair the machine no matter the cost. Is there anything that I can do?

I purchased a new Maytag washer and dryer in 2002. I bought Maytag because of the trust I had in quality appliances. According to your advertisements, Matags need very little if not no repairs. My washer and dryer have both been REPAIRED TWICE IN THE PAST 5 YEARS. I am very disappointed in the quality of these products. The washer and dryer we purchased in 1982 lasted us 20 years and were still working when I wanted updated models. I WISH I COULD HAVE MY OLD ONES BACK!

IN 1980 AND DECADES BEFORE, TECHNOLOGY WAS AVAILABLE TO MAKE APPLIANCES THAT LAST 20 PLUS YEARS. WHAT ARE YOU DOING TO CREATE JUNK I CANNOT TRUST! Having appliances break down with our busy life styles is more then inconvenient. I know marketing is most important in this world, but I have lost all confidence in your ability to create machines that last. We pay thousands for appliances that end up as junk plus we spend hundreds every 2 years to keep the machines running ? What is wrong with this picture? You make it sound like the washer technology is better than ever - Until you make them to last longer than 5-8 years, I will keep fixing what I have -at least I'll be supporting my local repair service instead of a company that cares only for sales hipe and looks of the appliance. You are regressing in engineering.

Disgusted,
Carla J. Barber
[protected].

We purchased our Maytag washer and had it installed in our NEW house in feb. It leaked and caused floor damage. A&E tech came out and it was a bad part, said they would have to order a value. A week to get a value, really! They WORST WORST customer service out there. RUDE! We asked for a call ahead and you would have thought we asked for a million dollars. Hello we have jobs too. 4 hour time slots, no call aheads. First they said it would be a week until they could fix it. Then the tech left when we told the dispatch we were almost at the house. Now onto week 2 without a washer, and I have a baby, yeah not good. So again we are still waiting took another day off work to fix something that was not my fault. A&E is beyond the worst and reviews look to say the same. This reflex poorly on Maytag. I am in customer service and I know the world does not revolve around you, you help customers not have attitude and no wiling to work with people.

We bought a Maytag Frontloading Washer just 3 years ago for over $1000 Thinking it would last and now it is ruined. It stopped working and I called a repairman (another over $100 bill) and he said there was a tear in the flimsy liner which allowed water into the electrical parts of the machine and ruined the expensive computerized parts. Not worth fixing.

I used to pay $50 for used washing machines which would last about 5 years then I'd buy another. Maytag is junk!

I have the same complaints as all the others. The latch broke off, have to jerk the door open. The prongs on the racks are rusting off. It makes a horrible groaning, grinding noise, possibly a motor or belt. The decibel level is 64-66 depending on how bad the noise is. It also runs for about 2 1/2 hours. All this started just after the warranty expired. Looking for another dishwasher, OTHER than a Maytag.

We bought a maytag washer 7 yrs ago and it never worked properly from day one. we/ve had a repairman out almost yearly and always told me just run it till it breaks. (we had a warranty) well, now the transmission is shot and it's been three weeks waiting for the part. I WILL NEVER BUY A MAYTAG OR FROM SEARS AGAIN AS THEY DO NOT HONOR THEIR WARRANTIES. I HOPE THIS GETS TO THE BIG SHOTS UPSTAIRS, BECAUSE ANYONE I KNOW WILL HEAR ABOUT YOUR SERVICE. my husband has been a sears customer for 50 years and we will not be customers anymore.

I purchased a MAYTAG window air conditioner on line from Home Depot - they shipped me a Fedders which is okay BUT! The Fedders was made in 2005 - it was an old one and had to have the internal panel replaced in one month. I could of returned it to the store (they shipped free but refused to pick it up) however I was out my installation charge. I could get through to no one one this complaint - they were insulting. It doesn't matter I paid 199.00 plus having it installed. I am 76 years old can't haul air conditioners around.

I have been reading the complaints about the Maytag Quiet Series 300 dishwasher. It seems to me as consumers we should have some recourse when a company sells a product that does not work under normal use. My expectation is that when I buy a dishwasher it should clean the dishes in a reasonable amount of time for years. I think most people would think a major applicance would work from 10 to 20 years, yet in these posts the amount of time is much less. In a perfect world, the company would feel a moral obligation to make this right with consumers. I would be interested in escalating this issue.

I just called Maytag to see when I bought this dishwasher, it was May 5, 2007. The customer service representative asked me whether I bought the extended warranty which costs $230.70 for a three year plan.

I purchased a Maytag washer in January 2011, which arrived visibly damaged. I accepted the machine and I contacted customer service. I was given a small discount and I had to wait two weeks for replacement parts to arrive and be installed by a Maytag service repairman. I have had problems with this machine repeatedly (five service calls since February 2011). Both Maytag and AJ Madison have continued to refuse to honor my request for a replacement washer, despite the inconvenience of waiting for repairmen, replacement parts, and having to go the laundromat. They seem to be more concerned with not wanting to lose the cost of a washer. They have actually spent almost as much money on repeat service calls and parts. I am disappointed with the lack of customer service provided by Maytag and AJ Madison.

Unit crapped out again. Second time past 3 years. Compressor may have failed again.
bought 2004 $ 2200. Had warranty, lucky. otherwise 600-700 for repair. Still warranty.

The plastic parts that makes the washer spin has broken twice even with proper loading of the clothes. The clothes have been loaded according to instructions. The dryer part that makes the dryer go on when you shut the door broke.(plastic of course). The dish washer basket has rusted away. In the mean time the rust has made rust marks on my dishes. I also have the stove, knock on wood nothing so far. I have too laugh about the Maytag man on TV with nothing to do. I could keep him busy!