Maytag - BGH Electronics / maytag washing machine - bgh electronics for repair
Purchased machine in April 2017. Have had problems with clothes not getting clean. In trying to identify if something I was doing was the problem, changing what clothes I washed together, changing detergents, I found my clothes would only appear clean when using the deep water wash. My dark clothes came out with a white residue. A pair of my jeans came out with the original dirt on them, only wet.
I contacted Maytag for the repair and they assigned BGH Electronics to do my repair. BGH made an appointment for February 2, 1018. They called that day and said there was "no way anyone can get out there today". A technician called me back the next week and asked a few questions. He said he had to order a "clutch" and would call me when it came in.
After a week, I called to get an update. No call was returned. I called again and no response. After several calls through the week, I heard nothing. I called Maytag customer service and was told they can't change to a new service company once one has been assigned. She also told me that if the technician would call with the part number it would be expedited to him. I left this message and no response. Late last week I had a voice message on my home phone to call them. I had left my cell for them to call. So I missed the call. I called, got the same voicemail as every time I've called. To date I have had no return contact. I called again today and left another message asking for an update and reiterating they could have the part expedited. To date, there has been no visit to my house to even see what the problem might be.
I purchased this washing machine with hopes it would be high quality. I have discovered it is not. In less than a year, it isn't working properly, there is definitely something wrong with the quality in manufacturing. I not only have the warranty that came with the machine, I purchased the extended warranty. Now I'm stuck with a defective machine with no quick resolution because of a policy with Maytag that they will not reassign the case to another technician. I can't resolve it be returning the washer. I have nothing positive to say about the Maytag product or the warranty service provided.
I feel a proper resolution at this point is a return and refund of the machine. If not, the least is a replacement machine. I don't feel confident in the product when it doesn't last a year without needing repairs. I waited some time before calling for repair hoping that I would find what I was doing wrong. I don't like that the clothes are not at least covered with water when they are washing. I don't see how they can get clean without a sufficient amount of water. It is high efficiency, but there has be a enough water to wash the clothes. The noise and shaking of the machine is unrealistically loud.
It is extremely unfair that a product can leave a storeroom floor and not be returnable within a period of time. How do you know if it is going to work properly or meet your expectations without trying it out.
More Maytag - BGH Electronics Complaints & Reviews
- Maytag - won't clean dishes! 
- Maytag / French Door Refrigerator - problems with the ice maker! 
- Maytag Atlantis Washing Machine - spin cycle problems 
- Maytag Quiet Series 200 Dishwasher - piece of junk! 
- Maytag - maytag centennial washer 
- Maytag - washer
- Maytag - maytag gas range is a lemon and they will not replace it 
- Maytag Refrigerator - compressor burned out-5th year! 
- Maytag - refrigerator
- Maytag - maytag dishwasher