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Maybank / customer service gave wrong info!!!

1 Malaysia Review updated:

I have been a loyal customer of maybank as specially the credit card service.
I'm very unhappy with the service rendered to me today (14th january 2009) , after so many years of good service to me.
I call the credit card line, 1300-xxx with regards to an inquiry at about 1.30pm-2.00pm. The person who answered my call told me her name was rohaizmah (Not too sure about the spelling). I called because I had an inquiry regarding maybank ezypay. The dialog is as below:

Me::hi, mr wong here. I will be doing a transaction later amounting to rmxxxxx, but it’s not from your merchant offering ezypayment. I’m not too sure if ezypayment offered by maybank cc works for me in this case?
Rohaizmah::yes, you can charge the full amount and we will do an ezypayment of 6 months interest free for you.
Me::the merchant is not listed ya, but am I applicable to the 6 months interest free ezypay?
Rohaizmah::yes, all you need is to call us again after charging the amount. Best is to call tomorrow as thetransaction will be recorded in our systems then.
Me::ok then. Thanks. Will call you again after I have done the transaction.

Again at about 7.00pm, I called the 1300-xxx line again. This time halim (Cant really remember) answered. I told him that what I wanted to do, since the lady earlier told me it can be done. He coldly replied it cant be done, even though I explained to him a few times with regards to my earlier conversation with the lady. He wasn't any help either.

I felt so angry as I was provided with wrong information and have committed to a large amount money due to this error by their customer service personnel. Thinking to pay using my maybank credit card for the transaction even though I was charged 3% by the merchant for bank charges, was due to the information provided to me. If I know this would happen, I would not pay the full amount, just a nominal fee for booking purposes. And I cant even cancel the transaction as the ticket was issued.
Wont you would like to charge to your credit card if after confirming with the customer service of availability of 6 months ezypay?

This mistake is going to cost me dearly, as their customer. I'm very very unhappy with this.

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  • Gi
      8th of Mar, 2011
    0 Votes

    Hi, I am a student from HELP University College and currently doing my graduation project which researches on "Customer Satisfaction towards Maybank service in KL". Please help me doing survey which NOT requires your private information. Your help is greatly appreciated. Thank you very much!

    (Would you mind helping me to forward this to your friends also? Thank you very much)

  • Ls
      9th of Mar, 2011
    0 Votes

    This kind of wrong info from customer service also happen to me in few occassions. It seems that different staff got different guide. Furthermore they will not take innitiative to help customer find solution or solve customer problem even though customer is misguide by other staff. I wonder if their training centre in Bangi is providing them is sufficient training and knowledge.

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