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Mayan Palace Regency / fraud

1 Mexico Review updated:

We have just returned from our vacation in Mexico and we are canceling our contract with Mayan Palace Regency immediately. We were deceived and lied to in order to illegally and unlawfully obtain $25, 000.00 U.S. dollars from us during our vacation. We attempted to cancel our contract at the resort within the 5 day cancellation period but our request to cancel was not accepted. we are triying. canceling our contract with the Mayan Palace and we are demanding a full refund of $25, 000 to our accounts immediately.

We were told that the Mayan Palace would purchase our two timeshare weeks from us. They promised to pay us a total of $27, 800 for the two weeks. They had a contract with the prices they would pay for our weeks but we were not given a copy. We were also not given copies of our credit application and we were not told that we were applying for Bank of America credit cards.

Upon review of our paperwork, we realized that copies of important papers had mysteriously been left out of the notebook that we were given. We also researched the Mayan Palace, their rental rates and sales practices on the internet at the resort. We spoke with our sales representative and asked him for the missing paperwork. He told us that he did not have the papers as they were already sent to Texas but in the same statement he said that we would be dealing with a company in Florida who would be buying our timeshares from us. This same company, Luxury Resort Management insisted on charging our credit card account for $399 in order to process the listing of our two timeshares.

We told them that we wanted to cancel our contract since we could not afford to pay for the Mayan timeshare without the money from the sale of our timeshares

The Mayan Palace refused to allow us to rescind our agreement. We were told that we could not cancel and we would lose all of our money that we paid to the Mayan Palace and that the cancellation period had passed, which was not true.

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  • Vi
      3rd of Dec, 2009
    0 Votes

    Dear Marie60,

    We are cordially requesting that you get in touch with us so that we can address all issues you have with your membership in our Club. We are very interested in clarifying your comments as you have made many allegations, false accusations and slanderous remarks - all of which we take very seriously. Customer service has been and always will be our top priority.

    Resolution of the issues you are expressing on the internet is best handled by speaking with each other, rather than just making comments on blogs.

    We would very much like to know who you are to provide you personalized assistance, as with the information provided in your comment we have been unable to find you in our system’s files.

    Monitoring the internet entirely is an impossible task for anyone, so we ask you to please contact us directly to avoid any concerns left unsolved. We are a team of committed workers, and your happiness is our goal.

    Please contact us and allow us to resolve your issues. You can call us at 1-800-292-9446.

    Thank you for your time.

    Karen Rose
    Grupo Mayan Customer Support Representative.

  • Vi
      5th of Jun, 2013
    0 Votes

    Mayan Palace sales tactics are hardcore and they will tell you anything you want to hear to get you into the contract and keep you in contract with them, and dealing with Mayan Palace after the purchase of your timeshare can be a little frustrated. Especially because customer service won’t get you the answers you expect to get when it comes on how to use your timeshare or trying to Book your next vacations, lucky if you are able to do book anything. This is a good article on how most of the Mayan Palace timeshare scams are being committed:

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