Maxis Communications — customer service efficiency at sunway pyramid outlet.
I am frustrated with the level of urgency and efficiency demonstrated by the staff, including the store manager given the long que and waiting time at the outlet. I am currently at the outlet and have been waiting for atleast 40 min.
Staffs are moving around leisurely, while talking behind the counter instead of trying to clear the waiting customers. Pace is extremely slow.
I would suggest that in such busy environment, the store manager should be proactive to mobilize other floor staff to the service counter instead of doing stock checks management which should have been done before the shops opens.
The work ethic at this outlet definitely does not demonstrate efficiency nor speed. I believe this needs to be changed if we hope for a more progressive Malaysia.
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