Max Colon and / $353 Unauthorized charges to my account
My wife was recently duped into trying a 15 day free trial of this crap from www.maxcolon.com. Immediately upon receiving it I commented to her that I thought the stuff was a scam. After all, its bottling lacks full ingredients lists, dosing instructions, contradictions, or any other information one might expect on such a product. She repackaged the product, marked canceled on the invoice and returned the products to Max Colon. This has been SOP for years. But Max Colon has taken a business process that we have all seen (try free, return at no charge) and put just enough wrinkle to it to trap the un-suspecting customer.
She failed to realize that to cancel the product she needed an RM. She doesn't even know what an RMA is. This little fact is hidden out of view on their web page. So, she received a couple other shipments to which she returned in like fashion. Slow to pay attention sometimes, I finally noted that something strange was going on.
Upon inspecting our bank account, I found that Max Colon had billed my account for $353.xx for 4 months supply of the product. Mind you, this billing occurred between the dates Apr 8 thru May 8, a period of just 31 days. Good thing I am not on a fixed income, they could have really harmed me with this.
Max Colon has refunded $83 to date and only offers to return $40 more if I just forget the rest. That is not happening.
So, what could someone do if they had decent writing skills and were to use them after Googling for terms like "Consumer Watch", "Consumer Beware", "Better Business Bureau, and etc? That is what brought me here. And it is going to take me many more places before I am finished. I even have the crazy idea of writing CBS 60 Minutes.
If they won't return what is mine then I will see to it that their lost revenue far exceeds my loss.
One would think that a company with such an unethical business practice would have given some thought to damage control.