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max acai weightloss / Canceled 2nd day Still billed 14 days latter

1 3007 Green StreetHollywood, FL, United States Review updated:
Contact information:
Phone: 1-866-949-0138

I ordered product on the 5th of August. I read the complaints on this website after my son told me I had better check them out. I called and canceled on the [protected] on the 6th. Telling them I did not want the product. I have checked my bank account every day just to find out that today on the 19th, I have a charge of $86.42 on my account from them. They charged my account the $.99 for shipping on the 10th. As of today I have not received the product. Here is my live chat conversation today with a live operator. PLEASE READ SO YOU CAN SEE WHAT YOU WILL BE DEALING WITH!!! By the way the tracking number for UPS is bogus!!
"You are now chatting with '(CA-057) Pei-Ann'
(CA-057) Pei-Ann: Hello, how may I assist you today?
Chjarlotte James: I ordered Max Acai weightloss on the 5th and canceled on the 6th over the automatic system. I was billed on the 10th for the shipping. I have never received the product.
(CA-057) Pei-Ann: I'd be happy to assist you with your concern, but please allow me to pull up your record first. Please stay with me on livechat while I pull up your record.
(CA-057) Pei-Ann: May I have the last 4-digits of your credit card please so I can verify that the account I have pulled up is correct?
Chjarlotte James: I now have the $86.42 coming out of my checking account today. 2661
(CA-057) Pei-Ann: I have successfully pulled up your account for Max acai weightloss
(CA-057) Pei-Ann: And that account is still active.
(CA-057) Pei-Ann: I do apologize for the inconvenience
(CA-057) Pei-Ann: It's clearly stated on our terms and conditions that if your account remains active after the 15 day free trial period starting on the date of order, you will be billed for the full amount of the product. The product is a monthly supply for as long as your account remains active. Since your account was not canceled you were billed for the full month supply.
(CA-057) Pei-Ann: Is there anything else that I can assist you with?
Chjarlotte James: I called the [protected] and went through the system to cancel on the 6th at 1:04 CST.
(CA-057) Pei-Ann: Record shows that your account remains active at this moment
Chjarlotte James: I have not received the product!!! How can I try it?????
(CA-057) Pei-Ann: May I please ask for your shipping address in order to verify that our records are correct.
Chjarlotte James: CANCEL CANCEL CANCEL!!!
Chjarlotte James: (I removed)
(CA-057) Pei-Ann: Our records show the same address. Please follow your package directly with the carrier. Here is a link to the shipping info for your product.
Chjarlotte James: Today is the 14 th day!!!
(CA-057) Pei-Ann:
(CA-057) Pei-Ann: It was shipped dated 08.13.09
Chjarlotte James: My bank is going to disput this amount if it still goes through on my account!!! My invoice states I would receive it by the 9th!!!
(CA-057) Pei-Ann: Based on our record you were billed just today
(CA-057) Pei-Ann: This is not the shipping department that is why I cant give you a better information regarding the shipment I only have a limited information with me
(CA-057) Pei-Ann: What I can do to help you is to cancel your account so there will be no more charges and no more further shipment.
Chjarlotte James: I canceled just because of this very thing!!! I went on a website that states this very thing happens when you order your product. I want this amount stopped today!!!
(CA-057) Pei-Ann: May I know the reason you wish to cancel your account?
Chjarlotte James: I will be adding to the cmplainy website, as I caneceled on the phone on the 6th!!!
Chjarlotte James: I never had the chance to try your product within a time period!!!
(CA-057) Pei-Ann: So you are going to cancel your account on the 6th via phone is that correct?
(CA-057) Pei-Ann: Ok well then let me cancel your account
Chjarlotte James: I did IT on the 6th of AUGUST!!!
(CA-057) Pei-Ann: Im sorry but your subscription is still active
Chjarlotte James: I don't care what you say. Your company screwed up!!!
(CA-057) Pei-Ann: Ok it is up to you if you dont want me to cancel this account but what I am telling you is that this account is still active
Chjarlotte James: I told you perssonally to CANCEL, CANCEL CANCEL!!! What do you not understand?????
(CA-057) Pei-Ann: Please wait a moment while I cancel your account.
(CA-057) Pei-Ann: I have successfully canceled your account. Your cancellation number is (I removed)
(CA-057) Pei-Ann: Now that your account is canceled you will not receive any additional shipments of our product and there will be no further charges to your account.
(CA-057) Pei-Ann: Is there anything else that I can assist you with?
Chjarlotte James: I want today's amount refunded!!!
(CA-057) Pei-Ann: You may return one bottle for a refund. Just kindly return the bottle with your RMA # clearly marked on the outside of the package to:
(CA-057) Pei-Ann: Returns Department
(CA-057) Pei-Ann: 3007 Greene St
(CA-057) Pei-Ann: Hollywood, Fl. 33020
(CA-057) Pei-Ann: Your RMA # is (I removed)
(CA-057) Pei-Ann: As soon as we receive the bottle, you will be notified that your refund is in process. After that, please allow 5 days for the refund to be credited back to your account.
(CA-057) Pei-Ann: It is highly recommended that you keep the receipt and or the tracking # of the returned package.
(CA-057) Pei-Ann: Is there anything else that I can assist you with?
(CA-057) Pei-Ann: Are you still there?
Chjarlotte James: Yes I am!! I'm trying to get the info down. If it will stay up, you can go.
(CA-057) Pei-Ann: Thank you

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  • Je
      28th of Jul, 2009
    0 Votes

    was charge to my card but didn't receive product.

  • Sh
      20th of Aug, 2009
    0 Votes

    I have never heard of a most fraudulent companies on the internet until I met these companies: RESVERATROLUTRAL; ACAIBERRY DETOXOL LIFE CLEANSE; AND BROMACLEANS. They advertise one thing and tries to make you purchase something else. They offer their product FREE just shipping and Handling no more than $3.oo to $4.oo. When they call you the next day, they want to record you stating the first month after the trial offer this amount will be coming out of you checking account. Don't agree to this, no matter what. When you try to cancell the order they give you a phone number with a waiting time no less than 30 minutes and than the person will come on the phone making like they can't hear you and hang up. Then you go throught another waiting period listening the recording use the internet and there is no waiting time. You will be talking to a representative online chat. This is not TRUE. You will not be able to cahe with no one.

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