Mavis Discount Tire
reviews and complaints

First and formost:
i am a former mavis employee i know the in and out of customer sales and service.. I know how to sell and what to sell and how to sell...… i have gotten friends and family going to mavis discount tires over the last few years with no problems until now
under no circumstances do you put parts on a car and let it leave the shop with no payment or bill being payed period this does not happen this can cause you your job pretty much this guy is fired second you do not have any right trying to hold a car or do work with out the permission of the owner period end of discussion second way to loss your job and this guy is still there i think the third thing is you threaten any customer at any point during phone calls or in the shop is the end of your employment but nope still here

so now i have a car with over size truck tires on it and 62 sticky weights on my rims and one hell of a vibration i have a rear caliber that was supose to be replaced and instead was just cleaned with brake clean i have struts and shocks with a life time replacement on them that were to be fixed that werent touched i was told the wheel bearings were bad and needed replacement and have not been touched

the front strut is broken causing more trouble to my car that i cant even drive it anymore any place when i call the store they just hang up on me this is good customer service when i call the complaint line the lady laughs at me and says good luck with that one...

So as a last stitch effort to resolve this issue and going to a lawyer with pictures and recorded of dates and times of each foresaid problem and no more money out of my own pocket this needs to be fixed from my car to your staff

Here is the story about last three visits (from June to August, 2018) at Mavis Tire, Riverside, Connecticut store:

1. I needed to change all of my BMW 535i run flat tires. I wanted all season tires instead of summer or winter tires. I later found out that they put new summer tires. When I asked why, they said that they couldn't get all season tires. When I asked why they did not ask me before replacing tires, they had no answer and they did not even apologize for their mistake. I wanted to have that fixed and their answer was there is nothing they can do know. Unbelievable!

2. I changed my brake pads & rotors for the same car, BMW 535i, with them. I noticed car was shaking when applying the brakes. I took the car back to them for fixing and they seem to have fixed it. The problem is back again after another 800 miles of driving the car. Not sure how many times I have to bring the car back to them.

3. My mistake to go to them again for changing my Lexus IS250 brake pads and rotors for front and rear. After I got my car back, I noticed that there was smoke coming out of left rear tire. I took the car to them and their standard answer was that this happens for first few miles. When the smoke did not stop, I took the car back to them. They had to fix the brake issue to have smoke go away. After about couple of hundred more miles, we find that the car is driving heavy and braking action is weak. I asked them what is wrong with the brake and what is the quality of brake pads / rotors have they used. The standard answer is that this happens a lot with any moving parts.

Not sure, if there is possibility of legal case against them for exposing people to dangers when they do this kind of lousy brake jobs. My recommendation, if you care for your car and safety, stay away from them.

I had a blow out on my tire . Had AAA tow me to Mavis to get new tire because they couldn't get off lug nut. I have 50, 000 miles on car and replaced brakes 10, 000 miles ago. Mavis tells me the brakes are shot. then call me back and say I need two tires, brakes calipers, struts, a brake flush and various other things I go in and they show me stuff that I know nothing about and tell me how dangerous the situation is. The total cost would be $2300 This is a 10 year old car with only 50, 00 miles worth about $4, 000 on blue book. But car looks and runs great. I dicker with them and they say they can do it for $1400 but not replace the calipers and take some other short cuts. I Ok job but they tell my wife and me when we go to pick up the car that I really have to replace the calipers because it is a very dangerous situation. I just don't have the money. I think I was ripped off but don't really know and I am afraid that the calipers are bad. How does one really know.

Store at 832 Pennsylvania Ave 11207: Doug/Manager:

This Mavis Tire located in Pennsylvania, Brooklyn N.Y. was the worst Mavis I have ever been to.As a customer. I have been to many Mavis Tires stores in the past several years for many different types of reasons (tires, brakes, etc.) and the service I received at the above Mavis store location on Tues 8/21 and 8/22 was a horrible experience. I was subject to a manager who was not only unprofessional but was rudely, loud, uncompromising, lied and
was very disrespectful. Not only did I not receive the tires I ordered but the wheel alignment was off and had to bring it back to the shop for another look after the alignment didn't feel right and I felt
the service was not satisfactory. The manager stated that a
service technician will take the car out for a test drive to see where the problem was but that never occurred. Reason...the machine will tell the tech where the problem is? Further, I took a trip to NC and was scared for my life and families life when the car started shaking at high speeds. I took it to a shop in Holly Springs, NC where the technician the found a defected front right tire. I had it rotated to the back. The change didn't help since the car still was shaking at high speeds. So, this complaint is to notify Mavis tires corp headquarters of that event in August. If this complaint ever gets read, I would be very surprised? I would like a response. Nevertheless, If by chance something does get done, I would like the tires replaced (but not at the mavis tires in Pennsylvania ave).

Shortly after having new brakes and rotors installed by Mavis I noticed vibrations when braking. I went back several times before someone was available to check it out. Appointments mean nothing, and I did not wish to wait around for 2 to 3 hours for them to check things. Finally someone was available and checked telling me all was fine. So I took it to my dealer who said the rotors were "out of round." So, again back to Mavis with the same wait issues. This time they found that the rotors were defective and replaced them. When I complained to customer service I was offered a free oil change. Just what I want — the opportunity to sit around until they finally change the oil. So, I spoke to the regional manager. His take was that they replaced the rotors so all was fine. No word of apology at all.

Mavis outright ripped off a disabled veteran & old couple far from home
On june 8th, 2018, my wife, 3 dogs, & I loaded up our 2014 1500 big horn crew cab headed to the nj shore for 2 weeks. We were fully loaded with a cover over the truck bed. My wife & I are both 100% disabled, in our 60's, with my 'disabled veteran' tags on the truck. After driving 190 miles, our dashboard told us the computer detected only 26 lbs of pressure in our rear tire. Slowly losing air, we found mt pocono mavis tire after 20 minutes at mt pocono in penn. To make a long story short, we got there right after 1:00 pm, & even tho a lady asked the service guy behind the desk to take us before her. We had to wait until every one was serviced before us! About 5:30, they took my truck in. We were last. Then we were told the tire had a 3"cut across the tread & they could not fix it. They could not show me what had cut the tire. Keep in mind, we drove on the tire & it sat a while before going flat I their parking lot. With a 3" cut I agreed. But, 'luckily', they had one, & only one 20"tire that would fit my truck. I run mud/snow tires since we live 'up in the hills' & require them to navigate year around. Including this day, all 4 tires had less then 700 miles on them. I refused to use the 'donut' spare I had as we still had over 300 miles to drive. I told him I would have to replace the no name city tread tire asap to match my tires & this would be 'worthless' to me, so I asked about a veterans / seniors discount & he said 10% veterans discount. After my wife paid I saw their was no discount. They told me the office (where she just paid) was now closed after 6:00. They were reluctant to give me the tire saying"where will you put it?"poor dogs, they got squished together when the tire was put in back seats.
I never checked the tire until returning home 2 weeks later. The tire was easily repairable! It was less then an inch long! I've repaired much worse my self many times before. I called mavis headquarters a few times before they finally got me thru to their regional manager 'doug'. He said he'll check into it, probably offer me a future discount or a partial refund & he will call me tomorrow with his answer.
I said this would work. He never called. After I waited over a week, he said he had 'no idea' who I was & to re tell him what happened. He just about yelled to me 'we don"t owe you a damn thing!"! Told me these exact words more then 2 - 3 times.
He said call hq, they will only do what he says! He was right. The receptionist refused to put me thru to anyone at hq saying whatever the regional manager says be the final answer.

Mavis outright ripped off an old couple far from home intentionally! They knew we were a one time deal with them. I thought this only happened tp travelers back in the 1950s, 60's or so. My tire was good to fix, it is on my car now. My mechanic ground the inside down a bit & put a 3"x 2" hot patch on the 1' cut in tire.

Jim brockson
Bath ny 14810
[protected]@hotmail.com

I have store at at 545 Martinsville Road in Basking Ridge New Jersey estate. Repair service to go to that store and they were waiting for me I get there to find out that they're tire machine does not fit the tire that I have it's a standard wagon wheel trailer tire for any standard trailer that was on my vehicle and they told me that their machine does not fit that tire to break the bead to change the stem I feel that was unfair the company keeps on building and adding more and more stores bumper-to-bumper back-to-back in towns that could be five in one town 0 in another town and 15 and another town next to you and none of the stores are at getting watched over to correctly that management is very poor this is an older store correct but the machine should not be underaged they need to update the machines and get back the customers at these customers are all complaining about different problems than they need to shut down the company before they go and hurt somebody especially if they get out of tires on the road and it starts blowing out that's maybe what's killing a lot of people and nobody's getting done they are hurting people they need to be corrected

The boys there at your store spent two hours trying to remove the lug nuts off of our camper as well as attempting to Jack the camper up. While we were standing there the Jack gave out the camper came crashing down and busted the grey water pipes. The manager then asked us of we would like to go somewhere else as it was obvious they had no odea how to get our tire off or use a jack.

Brought my wife's car to Mavis Discount Tire located at 4549 Milford Rd, East Stroudsburg, PA 18302 to fix a simple flat. We were told that the approximate cost would be $20. After all was said and done, we ended up paying $168.50. "Why" you ask? Because once again they broke one of the lugs while taking the tire off.

So far we've been to this tire store about 4 or 5 times, and at least 3 of those times there was a problem broken or missing lugs. I can certainly see why Consumer Reports magazine rated Mavis Discount Tire as one of the worst places for tires and service. I spoke to the store manager and told him to check his computer records and he will see all of the lug nut problems we've had but he insulted my intelligence by giving me some lame excuse as to why we wound up with another broken lug.

After a long conversation with him, he gave me a business card for a free synthetic oil change (worth about $45); but what good is it? I don't feel comfortable at all anymore having these people work on my cars.

Needless to say, we will never visit another Mavis store again...NOT EVER!

Spoke with employee at Mavis Tire on Empire Blvd, Penfield NY. He said no appointment necessary. My son and I went over there. Parking lot and drive way was blocked. Front desk says we don't have an alignment guy here today. Leave it and we can do it tomorrow. No, cant going out of town. Go down the street, they can do it. Go to Mavis tire in Webster, NY for a front end alignment. Car was worse than when we brought it in. ESC light was on, steering wheel was cocked and car pulled drastically to the right. Went back immediately. Align again. 'Best we can get it' Same thing...no better. Went back for a 3rd time. 'Everything is in the green' Still no different. Called the manager at Ridge Rd Penfield. He was snickering under his breath saying we cant help, you have to deal with the people who did the work. I did and had no good results. 1 day later took it to another Mavis on East Ridge Rd, Irondequiot. NY. The manager took it in to look at it, aligned it and did not charge me anything more. Technician said it was way out of alignment. The steering wheel is straight, the light is off and the car drives straight. Really though? Did I really need to go through all that? It took the last shop 30 minutes to do it right. Get people who know how to do their job right the first time.

I went to a location 10101 Atlantic Blvd, Jacksonville, FL yesterday for 2 tires and an alignment. I was told there were some issue with the front end. They recommended what needed done to fix the issues. I did not have enough money to pay for everything needed to correct the problem. They replaced the inner and outer tie rods, replaced 2 tires and did the alignment. When I signed the papers for the services provided I was given the keys to my vehicle. I proceeded to get in my car and put the keys in the ignition and started the car. When I went to back out I noticed I had very limited power steering. I went back in and informed them of the situation. They took the car back inside and looked under the hood trying to assess the problem. They said that when they changed out the parts on the front end that some metal shavings might have gotten into the reservoir of the power steering pump. When they took the car from me it had power steering.

Since Mavis acquired Savannah Tires the service has completely crashed and burned! When I call the Savannah location on Waters St...no one is even answering the phones anymore. Do yourself a favor and go someplace else for your tires and service work...this place is absolutely horrible to do business with now! This business has been completely ruined by the new Mavis Tire acquisition!

On July 26, 2018 my daughter and I arrived at Mavis on Broadway in the Bronx at approximately 7:40am. There was a line of 2 cars and we were the 3rd. As the store opened and the 2 cars ahead of us proceeded into the shop (first 2 made it in, the vehicles were driven by men. As it was my turn to enter, a man standing near the entrance says, "I was here before you, " I said, I was 3rd in line (he's parked on the street, not in line and never said anything to the 2 male drivers) I agreed to move, as I backed up this guy became enraged and said, "you better move because if you don't there will be a scene!" With that, I decided to just go into the shop! The manager nor ANY employee intervened while this man yelled and cursed at me the ENTIRE time I waited for my oil change! My daughter was and still is VERY upset! He took pictures of my license plate and assumed I wasn't from the area because I'm black and he's white! Stating, " I live here!" Upon my daughter and I attempting to leave he followed us to our car yelling, telling me it better not go any further! We had to close our windows and leave, I have video, I am LIVID and I AM seeking legal counsel! These employees (All Men) stood around doing nothing, waiting for a YouTube moment or a bloodbath! I shouldn't have to pay for the rotten oil change that I received! Another woman driver came in, he made her back out of the shop so that he could bring his car in off of the street! Still NO ONE said anything! When I tried to explain to the Manager what was going on (although he was right there) he said to me..."it's too early in the morning for this!" Really? Well Mavis, let me say this...the media and an attorney will love to see my video ANY TIME of the day!

On july 12, 2018 purchase 4 tires. Was offered a free oil change if I applied for a mavis credit card. Upon arriving home I noticed oil all over my driveway. I checked the dip stick and it was empty. I immediately called your store and spoke to tom who said they were aware of the problem, and was sending someone to repair their mistake. I called jessie concerning the oil in my 2 year old driveway, said he would send someone to clean it. They sent eli with 1 can of cleaner, which was for concrete. I did not know at the time it was for concrete until the can was empty. My driveway is asphalt. It made it worse.
I called jessie about the problem, how he was going to fix it, said he would speak to his supervisor and would get back to me. To date, he has not.

Went to STS Tire 7/17/18 due to Front end vibration. Also indicated that the car needed an oil change (which I repeated when I talked to Chris, the manager, that night when he called to tell me that the car would be done by 10 am the next morning). There was NO RUSH to pick up the car; I had rented a vehicle for my son to utilize while the car was in the shop.
Picked up the car 7/18/18: only the LEFT Wheel Bearing was replaced (who replaces only ONE SIDE with these things...really?). The oil change? never got done and is now overdue for this car.

What WAS focused on was the very slight brake chatter - the Rotors and Pads - THOSE got replaced!

Now have to go back (soon) to get the RIGHT Wheel Bearing replaced and the oil changed. And I REALLY didn't need the extra $250 upsell charge right now.
My desired resolution would be to get Mark Artale BACK into this facility. The constant "and who is the store manager this week" is LOSING BUSINESS for this facility.

Please don't go to Mavis Discount Tire. They stole every last quarter from my cup holder. It was about $10 worth. They also took a $50 cent piece that I had been holding on to for close to 2 years. As if that isn't enough of a reason to not do business with them let's discuss their pricing strategy. I decided to try them out for their break special that they advertise. $79.99 became $625 I was shocked by this figure and Mike the tech who called realized this. So somehow the price went from 625 to 495? Makes you wonder does everyone get the 130 extra charge? When you make the reservation they promise a 3 hour turn around it was more like 7. So we decided to call them to see what they are going to do about it. Seems like they could care less it shouldn't take 2 days to offer up some sort of apology or at the very least follow thru on the promises that they would review the tapes and call us back. Sadly we are still waiting to hear back from them at this point. I guess the best they can do is give us $10 and accept the fact that we will never do business with them again. The money is not the issue it's their obvious lack of concern and follow through. Everyone brings their car to a mechanic or perhaps uses valet service. Are we just supposed to accept the fact that by doing this you run the risk of them stealing valuable items out of your car. I mean you give them your keys to your car your house your garage door opener they have your address. What's to stop this thief from coming to my house and looking for more things to steal. If your still reading this all I ask is that you don't go to Mavis it's not worth it. If you want please like and share this post so that the word can get out that Mavis Discount Tire can not be trusted with your car or your business.

Over a month ago I went into the Nazareth location. The only reason why I went here was because it was next to my gym. During the service, the guy working didn't put the truck on the lift right so it shifted and was shaking. He brought it down and smashed the drivers side running board and broke it. Brooks told me the oil change was free and the would REPLACE the running boards. Both since they come in pairs. Gave him the measurements. After WEEKS of trying to get him to fix this I called corporate and 2 days later the truck was in getting fixed. They told me it would take 2 hours. It took 10 min because they never replaced the running boards they only replaced the piece! I also told them twice I needed a copy of proof I had the oil change for our warranty. I asked when I went in to get it fix if I can have it. I was told everything was deleted from the system. Call corporate again to get invoice. Talked to Joe. Sounded like he was typing an invoice while on the phone. Said he would email it right away. NO EMAIL was sent! This is beyond the worst service I have ever experienced! What was suppose to be a normal easy oil change has turned into the biggest hassle ever!

I would like to share my recent experience with Mavis Discount Tire company. I'm a repeat customer and had good experiences for approximately 8 years before July 7, 2018. On Saturday, July 07, 2018 I had an appointment for an oil change and to check my brakes. I was told over the phone that I needed brake work. They stated that the left front caliper was locking up making it unsafe to drive. This repair would require front brake pads, front brake rotor, left front brake caliper and right front caliper. All totaling with oil change $556.20.
Everything seemed fine until Sunday July 08, 2018 when I was going to a church service approx. 50 miles away from my home with some of my church members. I heard a noise underneath my vehicle, as I crossed the Kingston Rhinecliff bridge. When it was safe I pulled over and looked under the truck to find the shield under the truck has dropped down and dragging on the ground sending rock and gravel into the engine. I was extremely disappointed because this is not the first time this has happen after Mavis changed my oil. The first time it happens was after an oil change and the next day when I noticed it. I call the shop to be told by an employee that they were closing and shutting down the computers (15 minutes before closing time) and couldn't service me. I was not about to drive my SUV to work the next day. It's approx. 45 miles drive to work one way. I had to find a near by shop to ask them to secure the shield and they didn't have a problem doing it.
Now, going back to July 08, 2018 the 2nd time the shield came down I was told after waiting hour (+) that they find some bolts to put the shield up. The car was drivable, so I proceed to go to Chatham NY (50-miles drive one way). The next morning when I went to work. Now, let me remind you it is a 45 miles drive. To arrive at work to find that my shield has dropped again. While I was standing at my vehicle looking at the dropped shield. My instincts told me to check my oil because there wasn't a sticker to remind me of my next oil change on the windshield. When I checked my oil, there wasn't any oil on the dipstick. I called Mavis at [protected] Ulster Ave. Kingston, NY 12401 facility #7080291 and told the manager of the situation. I told him that the vehicle was not drivable, and therefore he sent a tow truck to my job. My vehicle was towed to a near by Hopewell Junction Mavis on 1030 Route 82 Hopewell Junction NY Facility #: 7119395. The shop had to put oil in my vehicle before they could remove it off the tow truck into the bay. Then I had to take off work to go get my vehicle after they worked on it. The next day at work the shield fall down again so, I took it back to Hopewell Mavis and left it there. About 2 hours later they call me to come get my vehicle it was fixed.
When my fellow co-worker and I arrived at the shop. I noticed that they ZIP TIED my shield underneath very unprofessional. I told the manager that this was unacceptable and that I wasn't pleased. Manager stated that he will go to the part store and purchase some bolts. Then again, I had to leave and come back again. Now if that wasn't enough I looked today to find that when they did my brake work at the Kingston Mavis location they broken one of my lug nuts on my front driver side and care not to mention it to me when I picked up my vehicle.

To resolve the problem, I would appreciate it if you would compensate me for the hassle and frustration that this has cause me. I had to leave my job on several occasion and not knowing if any future damage has been done to my engine; such as internal engine problems with no oil lubrication. While driving over 150 plus miles without oil in my vehicle engine. I would like the full refund of $556.20. I look forward to your reply and a resolution to this problem and will wait until July 25, 2018 before seeking third-party assistance from a consumer protection agency or the Better Business Bureau. You can contact me by phone at [protected] or email at [protected]@gmail.com.
In closing, I would like to reiterate that I am extremely disappointed of the service that I received. I wasn't 100% satisfied with the service that I received.

I entrusted our vehicle to Griffin Brothers in Cornelieus NC. Veh was towed on 7/5/2018 as of 7/11/2018 truck is still sitting on lot. After several conversations and many excuses from a Manager named Rob our truck still sits untouched.. 7/11/2018 rob finally tell us he fired the only technician that could fix our truck and we need to find another place to take it. Rob refused to help us and lied to us several times between 7/5/2018 and 7/11/2018. This man need to be fired.

I have a complaint about the pushy manager/supervisor of the Mavis in Nanuet NY. He said his name was John. I was inquiring about getting a tire and asked him to look up the history as well as when I last had an alignment. I bought 2 tires last year and a third the year before. i also had an alignment last May with the tire purchase.
This is my complaint...he tells me that an alignment is only good for 90 days and people should be getting them every time they change their oil. Does he think I'm a dumb female and he can just make things up.
He also gives me a price for the tire and proceeds to tell me the tire price and the taxes. Well besides the disposal tax of 2.50, he said there are two other taxes. ...LIE... He was adding the regular state tax and then he says there is a federal tax as well. He first said that the extra tax was a county tax and there isn't one. This guy is pushing/scaring people into thinking they need work and also charging what he calls a tax when they don't exist. I will not believe any work that store tells me I need.

I am still getting my tire done there, but I will only pay what your call center told me (which did not include this extra tax).
This is very poor business practice and he represents the way Mavis handles clients. Shameful