Mavis Discount Tire
reviews and complaints

Took to Mavis in Geece NY for inspection due to prior relationship for tire purchase; was told that brakes rotors and controller arm need to be fixed before inspection would pass. Oddly enough the car passed inspection last year with same controller arm defect. The controller arm was and issue and agreed to repair, however the brakes were not in need of replacement. My inspection was held hostage until I agreed to the more than 600 repairs. I have always gone to the same mechanic for brake work on my vehicles and he refused to replace brakes or rotors that were not at issue. Corporate offices will be contacted concerning the practices at this facility and I will also notify the BBB and NYS Attorney Generals office.

I just bought two tires at Mavis and was priced at about 64.00 per tire so I was thinking ya I got a good deal compared to getting the coopers tires at 100.00 each. At Mavis they failed to tell me I was being charged a mounting and balancing plus valve steams. Bringing me over 186.00 dollars for two tires this is unreal. Very unhappy not a satisfied customer. I wont ever be back and I been there a lot lately unless they can do something about this. I did not review yet till I hear back.

On April 28 I took my us v to Mavis for a alternator change but what should have been a few hours of work took one month my car ended up at some other auto shop that wanted me to pay them 2800 hundred dollars for a new engine so I asked magi s to bring my car back and I'll take it to a Ford dealer to have the alternator out in they told me to call the auto shop and get it myself that's it's not they problem and try to have me arrest for trespassing I call the main office and they said but a mother car now I am taken the company to court

On March 3, 2018 I brought my 2006 Honda Civic to Mavis at 384 Commack Road in Deer Park, New York. I had previously purchased four new tires at Mavis and felt confident getting brake service at Mavis. When service was completed within 2 days I noticed some fluid had accumulated on the ground near front right tire. When I started to drive the car I immediately knew something was wrong. I felt like I had no brakes at all. Living on Long Island New York we have dealt with four nor-easters in a 3 week period. I immediately went back to Mavis to inform them of problem. After the car was looked at I was informed that a bad part had to be replaced. I waited for the repair as this is the only car I own and have a full time job at a Babylon, New York law firm. Part was replaced and now brakes are functioning properly. Upon looking at the car the next day I noted that the rotors on both the front and rear tires appear to be rusted and the rims on the tires are now discolored. The service at Mavis was $688.73 which was applied to a Mavis Credit Card. I am not happy with the appearance of the rotors and rims of the car and would like your assistance to remedy my concerns. Thank you. Carol Allaire

Calling Mavis Tire, I've found them to be rude when talking on the phone. If they think they've heard enough or don't wish to speak with you, they abruptly hang up!

This on any level is disrespectful, esp. if i'm giving them my money for services and doing business with them!

Rudeness from anyone at Mavis Tire is a reflection on the entire company! I've found when talking with almost people at Mavis Tire to be rude, curt, short, couldn't be bothered talking to you.

Doubt I'd do business with them again! Wouldn't recommend to others either! Owners Dave & Steve Sobrano way to bothered to speak with their customers!

Brought my car with 35k miles for oil change, alignment, tires$700.00. Got home car was leaking oil heavily from top of engine around oil filter housing. Returned to have it checked out . mechanic said that it was leaking from oil filter housing and they took care of it . i drove 1/4 mile to gas station checked and it was leaking same as before. I returned a third time and was told to take it to dealer on warranty that mavis could not fix the issue. Dealership would not warranty work due to oil filter housing being tightened beyond the required tourqe spec. And cracked housing .Claims it was human error done by mavis tire and its common issue when tourqe wrench is not used . I took it to another mechanic and paid $630.00 to replace oil filter housing. I made a claim with better buisness bearuea which was never responded to by this mavis tire location upon multiple attempts and now will be public information for 3 years through the b.b.b. as ive been turned away from mavis tire Binghamton ny many times. I will persue every option on recovering the money and time spent on this matter. My next move is to seek legal counsel. I have been treated terrible by this buisness. No customer deserves this treatment when its obvious that mistakes were made . i was treated very un perfessional and ill spread the word to ensure anyone i know is not taken advantage of. As a buisness owner myself when a mistake is made you take responsibility for the issue caused by human error. Please help us resolve this matter . All i want is to have those responsible for the damage take responsibility and be reimbursed for the damage thanks for your time have a great day !

Parents took car there to get speedometer repaired (my parents do not speak English and are elderly), a Michael got on the phone with me and explained the work for $460+ for the repair. The repair was not made and my parents were told to take it the dealer and he charged their credit card. This place is a scam and takes advantage of elderly immigrants who barely speak any English.

On December 21st I went to Mavis and Johnstown New York. I was advised that I should get front brakes and rotors on my 2011 Chevy Silverado truck. I advise the manager that my husband does his own work because he also works in the garage and was only there for an oil change. Little did I know they completed the work anyway when he returned to the counter to cash me out I was still unaware that they had completed this work. I was Furious and told him that it should not have been completed. I should not have signed the bill for them to get paid I did not authorized them to do this work. My husband is furious and him and I will never go back to Mavis again. He gave me like $30 off but a $30 oil change turned into $205 job. I am definitely not happy and I'm thinking about calling the Better Business Bureau.

My daughter had $800.00 worth of work and the car is back in the shop. I have been waiting 2 hours and I had an appt. I should not have to wait that long since it was brought back in relating to work done from them!
Car is making lots of noise from the rear end, is uneasy at higher speeds and unsafe changing lanes... Not holding the road and was not like this before bringing the car in for 4 tires, alignment, and 2 shocks. Worried driving here.
They have 1 mechanic working here on a sunday, unprofessional... Not a way to treat customers. Unacceptable and will not have my business again or will be sure to spread the news. Thanks.. But no thanks for your service!

I was quoted a price over phone which i agreed on and made an appt. For the next day. After waiting for an hour. They took my car in and started pulling the front wheels i was there for 2 rear tires, not front. Then they didn't have the tires i was quoted just the night before. He said for 10.00 more per tire he could put a better tire on we agreed on 5 per tire. They quoted me 154.00 out the door so i took 155.00 along. Bill was 175.00? i had to borrow 20 from my friend and told me it was higher cuz of tax. [censor]. I will never go there again an im telling everyone i know and see to not go there thats called bait and switch. Unless they enjoy doing bad business. Ive lived in this town 48 years, that alot of bad publicity. Hope your happy.

On 02/08/2017 I brought my vehicle, a 2013 Honda CRV EX to the Mavis Discount Tire location in Byram NJ, 07874. I was originally in to replace one tire; however was told I was in need of four new tires. So, believing the attendant, I agreed to purchase four tires. Because I purchased four tires, I also needed an alignment and balance completed. I was not giving an option as to which tire I would like to purchase, level performance/price low, medium, high etc. After all was said and done I spend over 600 dollars. I left the Mavis location and my car was shaking terribly. This was not the case before replacing the tires or bringing it to Mavis for service. On 02/12/2018; I called the Mavis Discount Tire location in Wayne NJ to see if I could bring the car in to be checked because the shaking was getting worse and I did not feel safe to drive the vehicle as I commute on highway to work everyday. I was turned away, they were too busy to see me.

On 02/13/2018; I called again, the Mavis Discount Tire location in Wayne NJ to have the alignment and balanced rechecked. After providing my receipt to the manager behind the service desk (Chris) Wayne NJ location, [protected], he basically told me the tires the Byram, NJ location sold me are cheap/garbage tires and the shaking of the car is expected with this tire. No matter how many times the alignment or balanced is check the car will continue to shake due to the poor performance of these tires. I explained to him I was never given an option as to which tires I would like to purchase; as he was insinuating that it was my choice to buy a cheap tire. I explained once again, I was never given the option of which type of tire I would like to purchase.
The Wayne location finally agreed to perform another alignment and balance check on the car, however, now after having the car at a Mavis location for a third time, the car is still shaking. If the shake is truly being caused by such a poor performing tire, why would a company be selling these tires?
I was informed by a Manager of Mavis themselves that these tires are horrible. After spending over six hundred dollars, why would I not be giving the option of what tire I would like to purchase; to ensure my own safety.

I would like for resolution on this issue as my car is still shaking but I do not want to take it back to another Mavis for a fourth time as I assume they will make it worse once again. I would prefer the tires to be replaced, and with better quality tires to ensure alignment and to eliminate the shaking as to avoid future damage to the car.

Alysia Backer
[protected]@hotmail.com

I called Mavis and asked if they would honor Costco prices, the said yes. After my tires had been installed and I got the bill, the answer was NO. I had spoke to Andrew originally who assured me that they match prices, however, at the moment of truth Kevin who was on staff said Andrew was incorrect.

Making matters worse they printed my receipt incorrectly and they had the wrong model and year and printed it wrong twice causing me to have to pick up the paper work. Then of course the 2nd time was incorrect car - now have to go pick it up a third time.

They are a horrible organization and lied to me, staff is rude and dismissive as well as not being truthful

On New Bridge RD in Bergenfield, I counted and left 9 single dollar bills in console at drop off. Immediately checked & $5 were missing and when confronted the clerk, a $5 bill was quickly returned. As I was complaining, I was advised that he would take his money back. Remember, it's my money... Called Customer Service and was informed that the Regional Manager was to call. The store manager called to gather info and was supposed to call back before the end of day. I called back at end of day and Regional talked to me. Didn't take issue seriously since I got my money back. Shady people. Wish I seen these reviews.
Fish stinks at the head

Davis just put on new calibers in the back and struts in my back. I was driving and suddenly my brakes went and lights was coming on and my front dashboard stating brakes Etc. I took it back it has been sitting for a day and a half and they didn't fix my struts as of yet. They told me the caliber was no good from their store. Meanwhile I'm driving around the mountains on 9W with no brakes. They still haven't done my struts as of yet. The store manager claims he has been waiting Ford and a half for apart. I've spent $3, 500 so far in that store in a year time. Please can you call them to find out what's going on in that department. My name is Wayne Hicks I can be reached at [protected]. Thank you so much

Wife had a blow out on 1 of the 4 tires she purchased at the Patchogue NY store the tires were not balance correctly which she had to pay another shop to correct. Car was near the Centereach NY Mavis shop which she went to they took 2 hrs to tell her they couldn't fix and it would take 2 days to get the tire because no other store had it. I called and found the tire in 2 local shops (1st lie) they priced the repair to be $30 ish because of the insurance she bought and the tires being practically new. So she picked up the car and went to the other shop in Islandia NY which had 2 tires, they repaired the tire within the hour but the price was $74 compared to $30 ish. They said she had to take the insurance again and that the other store didn't measure the tire correctly

You guys are terrible. I bought both winter tires and all season tires with mavis last year and change them when the season changes. I have went went to three mavis tire locations (Irondequoit, west Webster, and Webster) and you guys are all terrible. Every time I go it takes too long to do the work. Doesn't matter which mavis I go to it's terrible. I didn't know it takes 3 hours to change tires and a battery. Thanks for wasting half my day. I will not be back to mavis and will be doing my car repairs elsewhere. And don't use the excuse of being busy there's no one here at the Webster location and only two other vehicle here. There is also 4, yes 4 employees just joking and standing there. The salesman Eli tries to sell me a brake job costing 500$ which is fine I do need new brakes. However if you guys expect me to come back to waste another afternoon watching you guys stand there and joke while I have to take a half day from work waiting for you guys do your job you guys are wrong.

I arrived at Mavis at 1pm it is now 5pm and mavis is closed I've been waiting all this time for my vehicle to be serviced and mavis has failed to do so. The staff has failed to keep me abreast of the status of my vehicle. The staff also gave a lot of false promises stated he would be about to tell me what is wrong with the vehicle but I have continuously brought me vehicle here for the 4 time with the same problem. I have recommended mavis to several of who are now loyal customers. I am so absolutely disgusted and displeased with the service that hasn't been given to me as a loyal mavis customer. Now because you as a company haven't made my visit as comfortable as it should be, I will now take my business elsewhere.

Ps. I've waited for 4 hours and my vehicle was n bet serviced.

Had original appointment set for 10:30am. The manager call me back a few hours later and said that if I had the tires there by 8:00am that they would get the car right in. He said somebody would be in by 7:30 to open up. We got there by 7:30 and I unloaded the tires onto the ground. Some young guy with with short dark hair showed up with a poor attitude and told me to move the tires over to the sidewalk. I just had spinal surgery and two hip replacements. So I moved the tires/rims to where he wanted while he locked the leaving us and another older couple standing outside in the freezing cold. He could have let us stand at least let us wait in the lobby until he finished eating his apple and staring at us until 8:00am. At 8:01 he walked over a locked the door. I walked up to the counter and he said "Yeah?" To too things off, my Wife noticed on her way into work that ALL 4 tires were at least 10lbs under pressure. This is the third time we've had a bad experience there. We've taken our business elsewhere...

I needed wheel bearing service on my 2002 PT Cruiser. They replaced the wheel bearings on both sides, put in new axle on both sides. Went to go pick up the car and notice a roaring sound going down the street. Sound like my car going down the run way. I notice I was loosing transmission fluid. Never had transmission problems prior or loosing fluid. Turned out that I was loosing transmission fluid in the axle when they installed it. Turned out that they put the wrong axle on my car.

Don't take car your to Mavis Discount Tires in Greece, NY

I went to the Latham, NY location of mavis discount tire and got an oil change about a month ago, i was driving my car and heard a dinging sound in my car so i went back to mavis and they said it was my timing belt that had to be replaced and sent me elsewhere. So i went to another mechanic and low and behold my car does not even have a timing belt. Went to a third mechanic was told that i have no oil in my car and the car engine could have been blown if i continued to drive the vehicle. I will never go to mavis ever again ! VERY DISAPPOINTED