Mattress King / Awful company
We bought a king sized mattress on 12/3/06 from Mattress King. After a short time it started sinking on both sides, we called Mattress King and after many calls from me they finally sent out a "mattess marshall" to check the mattress. He came out and evaluated the mattress, after two weeks I called Mattess King to find out what was going on, Charlotte said they found out mattress to be faulty and we would get a replacement. We had to pay another delivery fee to bring us the newer "comparable" mattress from Serta. We got this one around 8/08 and now it is sinking in again. We cannot get a good nights sleep, wake up to aches and pains from sleeping in holes in the mattress. After many calls again to Mattress King we were told the mattress marshall was coming to check it. The mattress marshall calls me to set up a time and never shows, I call him back and he tells me that they no longer associate with Mattress King and sounds very shady about the relationship they had with them. I call Charlotte again and am given the run around. At wits end, I turn it over to my husband to call. He gets someone at the corporate office who says she will have the mattress marshall call us. After several days, the mattress marshall calls, he comes out to evaluate our mattress. He tells us that the mattress is defective and we need a new one. After three weeks of not hearing from anyone, we call Charlotte again who says that they don't bother to call after the evaluation. States the mattress marshall found nothing wrong with out mattress and that's all we can do. My husband calls the corporate office who give him the run around again and eventually tell him it is up to the manufacturer that they don't support the product they only sell it. We have emailed the serta guy, they couldn't give us a number to call him but have not gotten a response. We are very frustrated that Mattress King had no problem taking our $1800 + for the piece of junk mattress but will not stand behind it. All we want is a mattress that we can be comfortable on.