Mattress Firm review: bed bugs in my mattress 7

I bought a discount mattress from the Mattress Firm Norcross store in GA at the end of the month of September. It had a stained corner and therefore it was sold as discounted. It was a good price and had a no-return policy which I gladly accepted because the stain was not that bad.

However, after returning from a two week vacation, and when my wife and I started sleeping on it for the first time, we started feeling some itching on our legs, by the second day, when we woke up in the morning we had half of our bodies covered with what we then identified as bed bug bites.

I reported the issue to the store manager, even sent pictures of the bugs, but the store manager was very rude and cared little about supporting me. He indicated that he could do nothing because it was a discount product with a no-return policy. He also insinuated that the pictures were not taken in the mattress he sold me; that he did not recognize the pattern. (Short of calling me a liar)

He argues that there is a no return policy. I argue that yes, there is a no return policy, but that only applies to the conditions in which he sold me the mattress, i.e. the stain in the corner. Since he never disclosed that there were bugs on the product, I believe that the product he sold me is a health hazard. I even consulted with my personal doctor and he told me that I should not sleep on that mattress under any circumstance because it is a major health risk.

I am not trying to return the mattress because of I changed my mind or I don't like it anymore; the only reason I am returning it because it caused damage to me and my wife in the form of bad and very uncomfortable bites all over our bodies, and because it is a major health risk for me to keep that mattress in my home.

I am very, very dissatisfied by the unprofessional and the rude treatment by this manager. His name is Edward Camen, from the Norcross Store, in GA.

I think suggesting that I took pictures somewhere else, not on the mattress is a major insult for me as a customer, and only shows the interest of this person to cover his back.

My wife and I are currently sleeping in the couch because we have not received any solution from Mr. Camen. I am very disappointed at his service, rudeness, and lack of interest, and I don't think I deserve a treatment like this even if I buy a discount product.

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