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Match.com
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1.8 481 Reviews

Match.com Complaints Summary

91 Resolved
389 Unresolved
Our verdict: With Match.com's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Match.com reviews & complaints 481

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Newest Match.com reviews & complaints

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T
11:11 am EDT

Match.com credit card charge

This company will take money that you don't authorize.
I signed up for a 6 month membership today at $9.99 per month. They charged me a lump sum $13.99 per month! They refused to refund the difference stating that they have a no refund policy.
What?! Are you kidding? You have a no refund policy for funds that you never received authorization to take in the first place?

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1:38 pm EDT

Match.com refund on membership bellalouise 53 year old from kiama australia

I contacted match.com last week regards to a membership. When I attempted to pay for a 3 month membership I kept getting a message advising my payment had been declined. After several attempts of payment I've somehow selected a 12 month membership by mistake. I only wanted three month membership which was $107 and not $160. You state that you have a seven day cooling off period well I have put this complaint in for the second time and I expect a full refund I do not like your website it's full of creeps and there's no one in my area.
If you do not refund my money I will be making a complaint to the Australian consumer affairs and also the American as consumer affairs and I will be making sure I give your company I give a bad review on every site I find.

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11:00 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Match.com membership scam

I signed up for match.com on February 19, 2018 for a year
membership in hopes of meeting someone. I sent some
friendly emails to a few users and on February 23, 2018, I
received a notice saying that someone had reported I had
sent a harassing email. I asked them to please investigate my
emails because I definitely did not send any inappropriate
messages. They said they cannot give any further
information on this issue due to privacy. I further reiterated I
am not looking for anyone's private information. I am asking
only for them to investigate my sent messages because there
were no inappropriate messages. After no help by email I
called customer service on february 28, 2018 and asked
them to please find out what was going on. They said your
account is still active and they will escalate it to the
corporate office as they can't see what I did wrong either.
The next day my account was terminated and they refuse to
issue me a refund. I paid for a one year membership and it
lasted less than 10 days and they wouldn't even verify if I
did anything wrong and terminated me for merely asking for
them to look into the matter.

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12:00 pm EST

Match.com customer service and system

In early December I thought I deleted my account... haven't signed in or looked at it much for months prior, wasn't satisfied with the quality of potential matches prior to that, and found Bumble has higher quality dating potential in this area. On February 19th I saw a charge for Match of $179.00 and called to find out why. Spoke to two different men (hung up on the first one) who refused to forward me to a supervisor or someone in the US. The only refund offered was $118... and they made it sound as though I should be satisfied with this since I "didn't have a confirmation #" for my cancellation. They were rude beyond words... and for Match to charge me for a Month of nonusage is a bit of a scam. I warn anyone who is not tech saavy to avoid Match!

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6:22 am EST

Match.com an unauthorized charge to my credit card on 2/19/2018

A charge of $123.06 was charged to mydiscover credit card on 2/19/2018, I made or authorized any charges on the date stated above, I logged into my computer at 6am 2/19/2018 and mad no such charge, now how can a charge be made when one just turned on his or hers computer, I dispute this charge of $123.06 and demand a refund or delet this authorized charge.. this dispute has been reported... james mcninch

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Update by james mcninch
Feb 19, 2018 6:24 am EST

no charge of 123.06 was ever made by me on 2/19/2018, this is a bogus fraudulent charg by match, com

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Judith Sauls Graham
, US
Oct 08, 2020 10:04 pm EDT

I had gone into my account and saw a charge posted to my account for match.com which concerned me since I had not signed up with match.com... i called my bank and was transferred to the fraud dept. who will be following thru on their end in the meantime I contacted match.com myself and the young man i spoke with said he would reimburse me one month. Regrettably in calling my bank i had learned that match.com had been withdrawing money from my account since April and stupid me for not noticing but having this brought to my attention I surely would respectfully ask for help in getting my money back. I'm totally unsure how this has happened but know that I didn't give my account information for a membership and am very upset by this. I hope someone with concern for getting this matter addressed can help me. Please. I know people lie all the time but I have no reason to lie... and my money means a lot to me as it does for everyone. Yes, i now know to go and check my account carefully going forward but that doesn't dismiss that the withdrawals were not with my consent on any level. Respectfully begging for help, Judy (Judith) Graham

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5:00 pm EST

Match.com match.com is a scam

I signed up for match.com. I paid them a subscription fee. A few days later my account was hacked. I reported it to them and a few days later they terminated my account. They claim their terms of use does not require them to justify their actions and they refuse to refund me my subscription.

If you are thinking of giving match.com your money, don't! All match.com wants is your money. Once they get it, the only thing they will do for you is terminate your account. Don't waste your money on this dishonest site!

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2:58 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Match.com mismanaged match.com is operating a bait & switch scam

I am a Software Architect and CTO so I know how to opt out of background check data broker companies who sell your personal data to thousands. So, match.com welcomes my money initially then, before I can actually use it, they block my account. So they have no problem making me prepay for a year but they refuse to let me use the service and refuse to tell me why I was blocked and refuse let me speak to anyone in management. This happens every time I open an account. I have a provable income of well over $350, 000 a year, have a graduate degree from an Ivy League University, attractive, physically fit, kind-hearted, easy going woman, but do not like to go to bars and the men who ask me out at sports are often up to 20 years younger so I thought I would try online dating but match.com has been shockingly rude to me. I assume it is because I never use credit (paid cash for my houses and vehicles) and "opt out" of background checks "data broker" companies to protect my personal data and myself and my children from scammers and predators. I am shocked that match.com refuses to every email or call me back and just routes my calls to the Philippines and Costa Rica. whenever I request that someone from a US-based corporate office returns my calls and email messages, they say corporate says "permanently block her" but the customer service representatives say that I should create a new account with a fake email to trick corporate and security. This is a shockingly unprofessional and ineffective way to run a company and IT security.

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4:54 pm EST

Match.com refuses to refund my money

I admit that I am not the most savvy with technology today, however what happened to customer service and customer satisfaction? I'm new to the area and I received a few emails from match.com. I never thought I would ever use a site such as this one, but thought it may be a way to meet people in the area. I tried to navigate through their system, but personally do not feel it is user friendly. I believe they do it on purpose. Match.com is not clear in their terminology such as subscription versus membership.in order to use their account I had to give credit card information. I signed on after 9pm jan 12 and cancelled out early jan 16, 2018 at $59.94 for three months. Not even a full 4 days of usage and they refuse to refund me any money. I had no idea that this is how they do business and I read as much information possible on the site. I did not see a no refund policy. When I called customer service, the man on the other end offered no explanations as to why I could not be refunded for services I am not using. I asked for alternate phone numbers and persons to contact and was told there aren't any other numbers I can call. If match.com is such a reputable company then why don't they back their product? Are you kidding me? I was not getting goid matches, their web site is not user friendly and I think thwy use trickery with their words and meanings as well. I am so pissed off. I think match.com is a sham and any well respected company would gladly refund a customer's money if they weren't satisfied with the product. I was not and am not satisfied with match.com. There is definitely something wrong here when a company can keep a customer's money after 4 days versus a 3 month term. It is equivalent to being stolen from. I am not the only consumer who has experienced this brick wall behavior from match.com.

Is there anything at all that the bbb can do for myself and the many other dissatisfied customers from match.com? I would greatly appreciate it. Who do they think they are?

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Shaun R.
, US
Jan 30, 2018 5:25 pm EST

Hi Rachell.

You're made an assumption that many consumers make -- that of a business does NOT state they will not refund, that they must. In reality, the exact opposite is true. Unless a business states they'll provide a refund, they are not required to do so.

Match.com really is a very professional site. You should really give them another chance.

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D
8:12 am EST

Match.com unauthorized charges

A charge for $79.92 appeared on my bank account without authorization from myself. I did sign up for a free service on OurTime website for over 50 singles and what I have discovered is that it has linked me to several other web sites that are not wanted and this is one of them. When I went in and tried to resister my complaint it asked me to sign up and did not recognize my information so HOW CAN MY ACCOUNT BE CHARGE FOR SOMETHING I DO NOT WANT? I want my information deleted from any and all dating sites and a refund of my $79.92 to my account.

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3:40 pm EST

Match.com dating service

I live on Guam. when I tried to sign up for Match.com in 2018, their system recognized the territory of Guam, but it also asked for a zip-code, which their system does NOT recognize. I tried 96921, 96910 and 96913, but Match.com said none of these were valid zip-codes for Guam. So I did what most people have learned to do who live on Guam, I put Hawaii with a Hawaii zip-code that worked. Guam should be properly categorized as a U.S. territory, falling under "GU" in the states selection (even though Guam is not a state, like Puerto Rico). Well, Match blocked my account right away. I wrote to them to tell them exactly what I had done, to be honest with them, not knowing if that was even the reason for my account being blocked. So instead of working with me, in a legitimate situation THAT THEY CAUSED, they terminated my account without explanation, which is really frustrating. I didn't know how to contact the company until I first signed up, but then when I signed up, they axed me. I think Match.com should have been reasonable and worked with me, but they didn't.

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M
11:37 am EST
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Match.com cant get in touch to cancel my subscription.

On Jan 6 2018 i joined match.com as a six monthsbasic trial. After filling in my card details for the amount of£59.54 and clicked next, i was then asked to click another box, when i tried to miss this out, was told i needed to, to continue. so i did and was horrified to find i had been charged another £59.54 for the upgrade, which i did not want. I tried to cancel my account as instructed but was informed that my account hadf only been suspended and i could reactivate at a later date when any subscription due would be taken from my bank. I dint want this, i want to cancel the complete subscription and be refunded my fee. I have treid numerous ways to cancel and after investigation have found their is no means of comunication with this company. On various sites it seems that i am not the only one trying to get in touch. I hope you can help me. Thank You. PS I have included a screen shot of my account .

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Update by Michelle Mcleod
Jan 15, 2018 11:40 am EST

Please find a full complaint concerning Match.com.

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7:31 pm EST
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Match.com activity after my subscription is cancelled

I am sick of match.coms deceptive practices. I've been a member since last march and I got basically zero activity. Shocking that after my subscription was over I shockingly get activity every 6 hrs baiting me into giving match more money to sign back up. This has happened in the past and it's still continuing. I am contemplating fileing a class action law suit against match because I am sure this is not just happening to me

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4:10 pm EST

Match.com dishonest company!

I had signed up for a 3 month subscription with Match. I was able to start chatting with a few people; however, after 1 month I tried to log on and couldn't. Come to find out, my account was closed and they claimed I broke their agreement, but they wouldn't give me details without a subpoena.

They refuse to give me a refund for the difference or to give me any additional details. Just look at all of the people that complain about this site. Save yourself the headache and don't join them!

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4:23 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Match.com unauthorized credit card charges

Hello,

I became a match.com member earlier this year and I have had a terrible experience. Trying to find matches was extremely frustrating because many of the profiles live on match.com do not have subscriptions and cannot message me back. Also I consistently did not get good matches.

I thought I had canceled my membership with match.com but I was charged again on 11/20 for a 3 month subscription. I have talked with multiple customer service representatives but so far everyone has refused to help me reverse the charge.

This is the worst company I have ever worked with.

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6:44 am EST
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Match.com unauthorized payment

I joined Match. com in December 2016, I cancelled subscription in may, I did not appreciate there were two sites aligned and paid both Match and Alliance. I thought when I cancelled one as your emails come up together, that both accounts would be cancelled.

I have phoned and confirmed cancelation again and would like a refund for £47.20 that you took out of my account on the 23rd October.

You will see from your records I have had no contact on this site for the previous nine months.

I look forward to a refund prior to raising a dispute with my bank

Many thanks

Beverley George
Beverley.[protected]@nhs.net

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pobarjenkins
Minneapolis, US
Nov 24, 2017 2:06 pm EST
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This website is a public consumer complaints board and is not directly affiliated with Match.com. You will need to contact them directly for assistance.

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1:22 pm EST

Match.com online dating

I think a lot of people who used match.com should be aware that most of the women are schizo mind game players and using the site can be traumatizing, there is now a term known as PTDD...post traumatic dating disorder. My own experiences of match.com have driven me literally to drink, being hoodwinked into thinking someone actually likes you and then they turn out to be a mental patient or they start talking to you, then stop and play mind games by staying offline or being online and ignoring you. The last three people ive met online have all been formerly committed to a mental hospital, now whats the odds on that ?. My advice to anyone using online dating is to be very cautious and especially were so called big time sites are involved as if its not bad enough that half the profiles on match.com are fakes with people listed as uk residents but in fact all their photos are in another country and mtach them selves do nothing about fake profiles as it generates revenue .

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pobarjenkins
Minneapolis, US
Nov 21, 2017 3:28 am EST
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"most of the women are schizo mind game players"

Do you have evidence that this is the case for "most of the women?" Are you a trained psychologist? Saying things like this does not reflect positively on you and it makes one wonder what type of behavior you might be introducing to the online dating scene. That being said, you can meet just as many awful people in real life as you can online, but fake profiles are something you need to watch out for.

Most importantly you need to take care of your own physical and mental health. If you consider yourself to be experiencing post traumatic stress, you may want to consider meeting a licensed therapist and/or no longer participating in online dating.

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C
9:01 pm EST

Match.com identity thief using match.com

Match will not remove a convicted felon named mary louise crespo youngstown oh username happygirl2018 from their site even though many men have called, emailed & reported on site that this woman is a conartist who steals men's identies and uses fake profiles on many sites including pof, tinder & eharmony! Match lets a known criminal use the site for illegal activities even after being made aware of her and sent evidence of her convictions and crimes of bank fraud, wire fraud, identity fraud & check fraud! It's complete sexism because if a man gets even 1 complaint match will immediately remove their profile & this woman mary louise crespo has had numerous complaints filed by victims of this woman mary louise crespo! Incompetence bordering on criminal as match will be responsible when this criminal they allow to keep operating on their site commits more identity theft and uses members and turns them into victims!

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Louise Crespo
, US
May 01, 2020 10:38 am EDT
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I am Louise Vallese, formerly Louise Crespo, the gentleman that has been posting all of the comments online about me is an ex-boyfriend. For the past three years this man has been putting me through hell, I won’t go into details because quite frankly there is too much to put on here. I will, however, defend myself and say that none of these accusations are true. He’s created fake profiles pretending to be several different men and claims he’s had interactions with me (none of which occurred) and then brings those accusations to light by posting them under my name on google. He is a mentally ill individual and since he can’t get to me physically he takes to the internet to degrade and torment me emotionally. I have attached four pages of documents (all of which are a matter of public record) to prove that I am telling the truth when I say how sick he is. The first two pages is a protection order I was granted in April 2019 that states he is not allowed to come near me or my three children. This protection order, Case #19DV144 is for FIVE years. The second two pages, Case #19MA69, is a denied appeal from his lawyer when he was found GUILTY of Menacing by Stalking and Harassing me in May 2019, original Case #2017CRB1883. In that case he was sentenced to 3 days in jail, one month house arrest with ankle monitor, one year probation and ordered to undergo a psychiatric evaluation. Since there is no law protecting me from this man going online and writing whatever he wants about me, “Freedom of Speech” were the exact words of the police officer, I’ve had to stoop to this level and defend myself against these humiliating comments by making this post. For the past three years I’ve never written or posted any type of comment about this individual because I’ve moved on with my life. Brent, I feel sorry for you, I don’t understand how your mind works and I never will because to truly understand you I’d also have to be mentally ill, and that I am not. I am a good person, a good daughter and a fantastic mother. Unless you want to meet me in court yet again in a civil case for Slander, Defamation of Character and Cyberstalking & Harassment I suggest you move on with your life and quit making false claims about me. I have moved on with my life and I forgive you for all the hateful things you’ve done to me, to hold a grudge and let you take up any space in my mind would mean that I still care and that couldn’t be further from the truth. I pray that your obsession with me will end. I also pray you never do to another woman what you’ve done to me because no one deserves these kinds of embarrassing comments to be made about them and posted publicly. I know who I am as a woman and a mother and you’ll never take that away from me. I wish you peace and contentment and that you no longer have to live in a world where the thought of me consumes your every action.

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1:12 pm EST

Match.com refund

Hello I am very unhappy with match.com my membership renewed I've never met anyone off this site all the time I've been a member I just talked to her very rude customer service person one thing a refund or even a partial refund but she won't give it to me they keep claiming they emailed me but I never received any email of them charging me and only reason why I know the money came out was because I found out by checking my checking account so I would like my money refunded forthwith or else I will take legal action thank you

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SoulTraySky
, MX
Nov 09, 2017 2:04 pm EST

Halo rich in mundahai for notes acredd in USA busines delivery 🚚 each piece in a greats moments in japon acct buy yu know in greck ya um so well I ned to wiill see a change a ... Free

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1:11 pm EST
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Match.com ourtime

I joined Our time 3 months ago on the understanding that it was for 3 months ONLY, only to discover £77 has been taken from my account yesterday. Whilst I appreciate I have not understood the small print reference the renewal, I am thoroughly disappointed in the customer service of this company.
I emailed match.com to explain I am a single parent on a Debt Management Plan who can barely afford food let alone £77 !

I have not even received a reply so I can only surmise that this company appears to not only have total contempt for its customers, the employees have no manners either,
I look forward to your reply,

Kind Regards

Mandy Easterbrook

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Steve L1967
Llantwit Major, GB
Sep 16, 2023 9:20 am EDT

Did you profile state that you were a “ single parent on a Debt Management Plan who can barely afford food let alone £77”.

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12:29 pm EDT
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Match.com refusal to refund money

My account was auto-renewed and the day this was done I called to formally close my account. Instead, match.com refused to refund my money, charging me for the smallest package and disconnected my call. I barely used the service and paid for a 6 month subscription so you can imagine my frustration being forced to pay for additional services that I am not using and have not used for some time.

I am very unsatisfied with the way this was handled today. I did not approve this renewal subscription and asked for a full refund the day it happened and was not listened to.

Ashley Sweet
[protected]@gmail.com

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