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Match.com
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1.8 481 Reviews

Match.com Complaints Summary

91 Resolved
389 Unresolved
Our verdict: With Match.com's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Match.com reviews & complaints 481

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L
10:56 pm EST

Match.com online dating subscription

Sunday, January 22nd
I decided to sign up for match.com in the hopes of finding some great connections with people. I believed that match.com was one of the more promising online dating services out there.
As I proceeded to complete my registration, I entered all information into the boxes and chose the 3 month term, (I was happy to renew if 3 months was not enough time to really get a good use of the service and meet some people) once I chose the 3 month deal a little pop up window appeared and tried to sell me on the 6 months term, there was an option to accept 6 months or decline. I went to hit decline and ended up clicking accept instead. No problem, I'll go back and fix it (or so I thought) I spent the next hour trying to find a way to make sure I was signed up for the right term. I gave up on trying to resolve the technical issue myself and decided to call customer service (which was closed) and email the office about my issue. I received an automated email stating I would be contacted within 2 business days. It is now over 1 week later and no-one has contacted me yet. "Well...why don't you call again you say?" I have called and spoken to 2 different representatives, none of which were helpful and one was actually very rude about repeatedly saying to me how they can't help me because I used the service. All I wanted was to correct this little error, of that shady little pop up that tries to get you to buy more. Now I have to pull out the big ones and blog about it, right after I've visited my sister's office at CTV, this was supposed to be a completely different piece .
Also they charged me for 6 months on my credit card... you can imagine how elated I was to see that and still no call back to help fix the issue.
Thanks Yagan and Ginsberg!

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D
9:19 am EST

Match.com unauthorized renewal/credit card charges

I received and email confirming my cancellation for Jan 28, 2017 on the 28th I saw my credit card charged very conventionally that is a Saturday which you can not contact match until a Monday went online to complain. Finally contacted them twice once with my bank other by myself and was deferred to foreign countries both times. I was told I renewed it with then on Sat Jan 14th
notice a Sat again ? I told them noway did I do that also that I am computer literate keep all my emails and never received anything about a renewal but did get the cancellation emails? Either they had a computer glitch or they are just outright crooks preying on people especially SENIORS. I was told I used the service on JAN 28 YES I did trying to contact Match and seeing why it was active did it again today 1/30 again seeing it was active and called and complained they refused to do anything except say they are sorry and charge me until April 29th which notice again is a Saturday.

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2:31 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Match.com match.com

I have no idea of what the problem is because you say nothing. I have had a problem with our time.com and dropped it and went to match.com. If this problem is not resolved by 6:00 tonight I will be leaving you and will be moving to eHarmony.com and I will DUMP you and place a complaint about on Facebook. You never get back to people to tell them what your problem is at that time. Is that enough words to let you know that the problem is with YOU!? You bum bunnies !

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M
6:58 pm EST

Match.com login inability

I subscribed to the Match.com on 18/01/17, and it has been 3 days from that date that I can't log in to my account.

I did the "forgot password" which sends you a email, but didn't work. I also contacted them and they told me to send them my details which still didn't work.

I keep emailing them after they told me to give them the details and I haven't heard from them yet.

I paid a good 110USD for nothing and would no longer like service from them but rather have my money back. I no longer want to be associated with this site any longer.

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10:49 am EST

Match.com my credit card

Hello, my name Dorothy Henderson,

I am having a problem logging in to reactivate my account.
I have called match.com twice today. They told me my card
isn't working. It is a capital one master card.

So I called Capital One and they told me my capital one
is good, their is no problem.

Could someone please help me out.

I was getting about 8 chats and couldn't get the chat.

My username is Writer5354

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5:19 am EST

Match.com my account was renewed after I cancelled it.

My account was due to renew on jan. 3rd. I went online and submitted my cancellation, deactivation on dec. 30, 2016.
My account was charged and reactivated on jan. 3, 2017.
I called them, got a recording. I emailed customer service and got back a standard reply that I needed to go on and cancel again, so I did.
I called again a few days later and spoke to a person who claims they did not receive my on cancellation on 12/30/16.
Now that is just bogus, I can not turn on my computer without getting pop ups from match, our time, etc. So they must be able to see that I tried to cancel my account on 12/30/16. I am thinking that perhaps I did not scroll all the way down to hit the final cancellation button. I will give you that benefit of the doubt, but I will not ever use your site again and I have already filed a complaint with my bank.
Marilyn runnels

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2:52 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Match.com been a member for 5 months suddenly I couldn't access my account

Hi I have been a member of match.com for 5 months, I wasn't really using it until last week, I was making some progress until yesterday afternoon I just couldn't get online.
They said they did not recognise my email address or my password even although I did not change it.
The problem is if you have any form of complaint you still need to get into their site to get it fixed.
I am not unhappy with the site, once your in it its great but now that I'm locked out there is no one to help you.
I tried to re register which I now realise was a mistake
Alan Orr

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2:21 pm EST

Match.com deactivated my account and still charged

I tried to cancel 12/1/16 but the mobile app was having issuses and wouldn't let me cancel my membership. Tried again the next day 12/2/16 and deactivated my account. I have tried emailing numerous times, but the emails won't go though. The better business Bureau has numerous complaints for match.com for this type of issues. My credit card was billed for a membership on 12/3/16 after I deactivated my account.

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2:12 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Match.com phone app not working, tried to cancel and receive refund was told they don't do that even though it was less than 24 hours!

I signed up for an online membership about 10am, ended up upgrading another 9.99 for a certain feature. Downloaded the phone app for a galaxy 6. The app would pull up my main information and messages but would not let me click on anything else without the app loading and loading and never pulling anything up. This is about 1pm now. I called customer service at 2:45pm to tell them of these issues and cancel my account. I asked for a refund due to their application not working. I was told they do not refund, they state it everywhere and they only thing they could do was give an extra 3 days of membership. I said I understand if its been days or I can use this service but since they are not providing the service they promised a refund is appropriate. I was basically told they would do nothing and there is nothing I can do about it. Will never use them again and recommend none of my friends do either!

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5:41 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Match.com sign in

I joined yesterday and when I tried to sign in it said I was blocked. I paid for a 6 month subscription.

I was informed by e-mail that my account had been approved but when I tried to sign in, I found I could not.

I would like either a refund or be able to access my account.

I wonder how I can have both my profile and picture approved and yet I am unable to access the sight. Is this just a scam to get my money?

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11:23 am EST
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Match.com customer service

Resolution officer#22129 "Julius"

At this point I have given up on trying to resolve my billing issue. I have accepted the fact that this company is completely taking advantage of me. I am not asking for a refund as I realize it was my fault for not reading the fine print. I was simply asking them to reverse my cancellation. very unprofessional and disrespectful treatment from this agent#22129. I'm appalled that match would allow someone like this to work for them and treating their paying customers with utter disrespect. I will definitely bring going to the media with the details of my story.

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9:00 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Match.com subscription

I am pissed. I tried to cancel my subscription last month and even emailed someone at this business and they still withdrew money from my account! They won't refund me my money... Instead they said they have just cancelled it now! But it was supposed to be cancelled a month ago! I'm disgusted! The customer service lady only apologized but didn't offer my refund! How is this right?

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5:34 pm EST

Match.com don't want to be sent matches.

i've telephoned Match.com worthless, incompetent customer service FOUR times. i've repeatedly asked that no "match's" be mailed to me. it's so disturbing. upsetting. aggravating. CAN SOMEONE STOP THIS CRAP FROM COMING TO ME? I pulled my profile and told Match not send emails, "she's interested in you" and "she liked your photos".
i had to call THREE times before they finally stopped. I had previously halted my membership because customer service is so pathetically rotten.
PLEASE HELP!

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J
6:12 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Match.com refund not received

I had cancelled my subscription with Match.com but the next 3 months payment was withdrawn from my bank account. I first contacted them on the 31st Oct and was told I would receive a full refund. We are now on the 21st November and I am still waiting. I have phoned on numerous occasions to be told that the money was refunded on the 2nd but nobody seems to listen to the fact that I haven't received any refund. I have sent emails to the customer team that haven't been responded to and when I phone I am told that someone will get in contact with me - I am still waiting. The customer service is absolutely appalling. And I am still minus a refund of 119 pounds !
My client number is - [protected]
What I would like is a full refund of the money owed to me

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7:04 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Match.com hackers and scammers

I'm starting to feel match is the biggest scammer of all. Someone has hacked into my account and taken over it. So some lonely soul will be scammed and match will do nothing about it. I have asked match to close my account and send me a refund. And the response is nothing. Since someone has hacked into my account I can not get into any dating site. Seems match is more interested in our money and not our happiness which makes their tv add a joke. Don't expect a second date from any of our scammers, we are only interested in your money. I may have to write to match the rest of my life because I'm not stopping until I get a response. The biggest joke is I still get emails from interested men and cannot view them.

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8:00 pm EST

Match.com can't access my account that I paid for today

I reactivated my account today using my same email and password that I've always used, and paid for a 3 month subscription. It opened my account, allowed me to change my profile and change pictures. Then it locked me out and said I could check my email for the problem. I never received anything, so I went to this site for help and do far received no help.

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2:46 pm EST
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Match.com scams and hackers

I have complained several times and will continue until I get a response. I was having fun util my account was hacked. Since then I have complained with no response. You would think someone would want to help you but no, no way. I guess they do not care about their customers. Someone hacked my account to scam innocent people. Does match care, no they don't care. I will continue to write complaints until I get a answer. All I want is for match to delete my account and refund my money. Match is known for the site for the most second dates. That is a joke.

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Update by Slipslide
Nov 12, 2016 1:32 pm EST

I promised myself that I would write a complaint everyday that match does not contact me. A hacker took over my profile and is probably scamming some innocent person. Match knows about it and chooses to do nothing about it. I have asked that my account be closed out so no one can con anybody else. I even reported a scammer and they did nothing about it. I'm warning people do not join this site match.com. When I could not get into my account match sent me a email so I could reset my password. When I got in I noticed somebody's picture replaced mine. Not thinking I deleted the pictures and put mine back in. I should have closed the account but was not thinking. MATCH is a scam. Did you get that MATCH.COM IS A SCAM.

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3:51 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Match.com cancellation problems

I subscribed 8/8/16 and within hours had seconds thought and tried to cancel my subscription. Since I had sent one message, I was told that I could *not* cancel, but my subscription would *not* be automatically renewed. Incident: [protected]
Response By Email (Neal B.) (08/10/2016 11:36 AM)
Dear Maryginia,

I appreciate the time you've taken to contact Match and I'm sorry to hear that you would like to remove your account.
It appears emails have been sent from your account. Unfortunately, this makes your account ineligible for a refund.

Based on your request for a refund, I've taken the liberty to turn off the automatic renewal feature so your credit card won't be billed in the future. You'll continue to have full subscriber benefits until the end of your subscription on 11/08/2016.

Warm regards,

Neal B.
Match Customer Support

Based on this email, and since I was going to pay for 3 months subscription, but with the guarantee that I would not be automatically renewed, I activated the cancelled subscription to use Match for my 3 month paid for subscription. I noted that my subscription would end on 11/8/16.

I checked a few days ago and saw that the end date continued to be 11/8/16. I noticed today that i was continuing to receive emails with Matches, so after work today (11/9/16), I logged in and saw that now my subscription would last until 2/9/17, which was *NOT* what I had been told would happen. I called Match and spoke with a representative who told me that I could not be refunded my new renewal of 3 months. I asked to speak with her supervisor. The supervisor spoke with me and reiterated that I would not receive a refund.. that the best she could offer would be a one month subscription and a $18.02 rebate. I stated that I didn't think that this was right or fair and asked to speak with her supervisor. That 2nd supervisor was in a meeting and I was told that this 2nd supervisor would call me back. As the office closes at 5pm Central time and it is now 5:16pm Central time, I am not sure that I will receive a call back.
Plain and simple - I strongly feel that I should not have been charged another 3 month subscription ... I strongly feel that the new charge should be FULLY refunded and my account cancelled effective immediately.
I am prepared to continue to write to the powers that be with match.com in the pursuit of what is right and fair.
Please feel free to email me at [protected]@gmail.com or contact me via phone [protected]. I am very dissatisfied with Match.com currently and its policies in this particular situation.
I look forward to resolving this issue equitably and fairly with your company so that I can positively speak of Match.com with my friends.
I look forward to hearing from you and receiving a refund for the automatic renewal that occurred today, 11/9/16.
Sincerely,
Tamara Mason

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11:28 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Match.com not being able to get into match and when I did someone else was in my profile

On 11/7/2016 I could not get into match it said email or password was in correct so I finally got in after changing password. My profile had been hacked with photos of someone else. I deleted the pictures and put mine back in. Later I deceided to close my account out and could not get back in. I tried everything. I want to close my account so nobody else can use it. I thought this was a great site and would have never joined it if I would have read all the complaints. I'm not worried about money because after getting scammed with senior soul mates I closed my account out on 10/31/2016

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Update by Slipslide
Nov 10, 2016 1:01 pm EST

I can't get into my account even with emails to reset my password. Someone has took over my account and I'm upset because my hard earned money paid for the account. I feel you have not done your job to protect me. That is what I pay for. What I want is you to respond to this email and tell me you have deleted my account and I will get a refund. Your reviews aren't very good and if I had read them I would not signed up. I know scammers are a problem because I reported one and you did nothing. If you can't control scammers at least you can protect the people that pay you.

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3:28 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Match.com I tried to cancel and the system still processed an auto renewal

I went thru the cancelation process and the computer never sent a confirmation. The web site gives nothing stating a confirmation is needed. The day before may end date 1031 I changed my profile stating I was no longer a paying member. On 11/2 I received an auto renewal receipt.

I called the customer care department and they were not willing to help me.
The second level customer care person was incredibly rude and keep interrupting me, not letting me tell her my concern. She just kept repeating I would not get a refund.

The first person offered 2 of the 3 months refund but I said I no longer wanted the service and wanted a complete refund. (two years of subscription). The icing was when the second level person said she did not believe I cancelled and since I requested second level She would not give me any refund.

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