Match.com
reviews and complaints

Let me tell you something...I used Match.com about 3 years ago. No luck, I left. I came back January 2012 and cancelled my membership with at least a week to go in my membership. I was sent an email telling me no further money would be withdrawn and I had until February 6th to re-activate my account if I chose to. Now, just to make sure these people didn't try and debit my account, I made certain my membership was good and cancelled. I essentially cancelled it twice. February 6th I call my bank and see they took $35.99 and as a result of their unauthorized debit, I was popped $38.00 for insufficient funds. I called them immediately and told them they took money our without authorization and as a result, I had a negative balance. I was refunded the money but the customer service rep tried telling me the account was reactivated. In fact EVERYBODY there that I talked to thereafter tried to tell me that. I've been trying for over a month to talk to someone over at Match and all when I finally get a supervisor (I think) on the phone, she tells me they refunded my $35.99 'as a curtesy' and they had no way to refund my insufficient funds (are you reading this, Randa?). I flat out told her they took money out without authorization and they were thieves. She countered by saying they had no way to refund me the $38.00 (Ummm...yes, you do - it's called WRITING A CHECK!) I submitted copies of the emails to my bank with a complaint that I had an authorized debit and I hope my bank can get something from those third-rate zero's.

calling not CULLING...
speak English please

yah! i know that refund is a bank to bank transaction, the number i gave is the the number that can help us get a fast confirmation of refunding of our money that was pulled out on our account..and i know that it may take 2-14 days for the refund to show up in our bank statement because like what I had said its a bank to bank transaction..and that knowledge comes from FRAUD PREVENTION SPECIALIST by calling them because as soon as their done fixing your problem within 24-48 hours they will send you a confirmation message regarding that refund

here's the number to dial [protected] ) that can help y0u cancel all your account on match.com and refund your money back to your account with 24-48 hours. Rest assure that your concern will be resolve after 24- 48 hours just like my concern. And it's a free of charge.

God Bless!

don't waste your money - match.com was good in the 90's.
Its now a haven for scammers. There are more asian and african scammers there than real people.
I joined once and met someone and thought I would try it again. Big mistake.
There are more scammers there than real men or women. Save yourself some heartache and $$$

While checking my credit card statement online, I found a charge for $37.29 to wmv*match.com [protected]. I googled the name and found that many complaints had been filed because of the same kind of charge. I called the number listed, and the company would only "help" if I gave them my credit card number (which I did not give). Thankfully, my credit card company said they would remove the charge and start an investigation into the matter.

If this company is a victim of this scam, too, maybe they need to do something to prevent damage to their name...if they are a part of the scam or refuse to make changes, I hope they go out of business!

I paid for a 6 month subscription with match.com, had a decent experience, but was waiting for my subscription to run out and to then try another site. Conveniently (for its bottom line if not public reputation) match.com did not send me a reminder or notice that my subscription had expired. Instead they just charged my credit card for $108 for another 6 month subscription. I was unhappy that they had automatically charged me, but stunned that when I called they wouldn't reverse the charge, or even reduce the amount to what it would cost for the month and a half that I had access to the account (access I wasn't interested in having). The customer service rep just kept saying "sorry, it's in our policies, " then his supervisor said the same things just much more argumentatively. She escalated the conflict, then passed me off to someone else who gave me a credit for about half the amount. I won't recommend match.com to anyone as their automatic charge and no refund "policy" seems underhanded and unfriendly to me.

Match.com should change its policy and practice with regard to aggressive revenue generation, and should process refunds without chewing out their customers and turning us into ambassadors for any other dating site but theirs.

Match.com is a bogus dating service. They never provide contact information or send emails to the people that you intend them for. In addition, they have a fake battery of "Russian women" who write to try to entice men to come back or write back after subscriptions are canceled. Recently I received two identical emails from different "women in Russia" so this is quite obviously a scam.

Match.com is a piece of garbage. I am an attractive man with an awesome sense of humor/personality, I sent over 1, 200 messages and couldn't get 1 date, the site posts fake model profiles that send you winks but when you reply not a single one responds. AVOID MATCH. COM LIKE THE PLAGUE. I paid for 6 months up front but deleted my account after 7 weeks.

you sent 1200 messages and couldn't get a date? You must be a real winner...

Recently had a lovely female from Ghana became friend, and what do you know she want to move here and needs $$, She was friends for only a couple of days and sent me all sorts of risky pictures, even wanted me to send her a phone so we could talk, or a laptop. She even sent me a copy of her Passport.
What's the best way to say see ya later alligator...

I too have been attempted to be scammed by someone who posted fake profiles on match. Women profiles. Usually widowed, self employed, and currently out of the country on business. They will divert you to yahoo messenger and then develop a relationship. After a few days an emergency will develop where they are in need of money unexpectedly. One even sent me a very official looking flight Itinerary from Klm airlines. They only gave up trying to get money from me when I told them to send a supposed check they were going to forward me directly to my bank! they got spooked.
Wouldn't you know a couple of days later I hit another womans profile ran by the same scammers. Once again directed to yahoo messenger. once they recognized my username there all contact stopped. If you are on match be very careful!
I also believe there are tons of fake profiles there put up by match themselves. Over 110 emails sent out by me . got 2 real responses. One person with enough class to write back with a sincere decline. One who I did meet but swear was just a member who gets paid by match to meet members to bolster their success rates. This person admitted she was contacted by match for advertising. She kept acting interested but would never meet again, always an excuse, never a "I just don't wish to persue a relationship" but just the opposite. Even after being asked out right if she wished to meet anymore.. When I go to cancel they are going to say that I had a match and I broke it off.

All those in defending Match.com are wrong. There is no defense for their actions.. Theft by deception is theft by deception. This site exploits vulnerable people due to greed and it's wrong.
Period. I wasted about two years of my life (literally hundreds and hundreds of hours responding to fake profiles) and hundreds of dollars as well on this site. They are robbing people of their discretionary time-their precious quality free time off work that can never be gotten back. All the site did for me in 2 years is help me become a better writer.

I'm so glad to hear they will have their day in court. Sign me up. Send the higher-ups to prison where they belong. And this has nothing to do with being bitter about love. Nobody likes to be manipulated or stolen from. It's that simple.

Now you have heard the truth, and if you delete this, then, you too, are an accomplice and will have to live your life knowing you have contributed to, yet more corporate greed and corruption. Strong choice of words or what truth feels like when you hear it? The later I think.

These are people's lives and heart-felt emotions we are taking about as being at stake. Love lives and the basic human desire for companionship that have now been compromised-the suit has nothing to do with money. The suit is about right and wrong.

I was targeted by a "man" who had a grudge against my ex-husband for courting his then girlfriend in 1989. He pursued me extensively and I admit said all of the right things. We went out on several dates after many phone conversations. It was all a set up to "get back" at my ex. We started to get intimate but something inside me called a halt to it. I later found out he left out of his bio he prefers men. To say I feel violated is an understatement. I have removed myself from Match.

Match.com, just like any other business with an IT/IS department has the ability to block IP addresses. They can view the IP address of everyone who subscribes and creates a profile. This isn't to be sneaky, but it can be used for the good of the website. I work in the IT department (not at Match) as a systems architect and this is basic 101 type stuff. Match has the ability to block the abusers from ever gaining access to their website again by blocking their IP address from gaining access to the Match mail/profile servers. However, Match doesn't do this. They allow the abusers to continually gain access again, even after Match does shut down their fake profiles. The abuser just creates a new profile again. Most of these fake profiles are trying to get your email address to get you to subscribe to their own porn websites. They will send an email to you (using the FREE 3-day trial on Match) asking for your email address, and afterwards they email you a link to their porn sites. Esentially, Match promotes this because they will not put blocks in place to prevent the repeat offenders from ever doing this again. If Match.com is reading this, please tell your IT department to fire to bozo's you have working there and hire a professional staff that knows how to clean up the crap that your current staff ignores.

Yeah 2days world, very easy to get someones personal info.. happens every hour... So dont make it any easier for them.. Internet, not a safe-net...again...

I tried loggin into my account but could not. I was asked to send my mail address, i did but yet no reply.

This website had the worst customer service. This particular representive refused to change my profile acccording to my preferences (this is a free country!) and then when I asked him to close my account and pay me my balance membership, he closed my account and then says we cant refund you!
If you want to leave a feedback, there is no email, the representative asked me to mail the corporate office a printout!

This is a misleading bait to pay a membership fee and then get nothing in return. No class or truth and when they have no service for you they improvise or send pictures of people 20 years out of your request range and none of the qualities you ask for.

I am a very honest person and only ask the same in return. If I would get out in the public more I would not even have a reason to try these dating connections.

My friends ask why would I even want to be on here--well I stay home.

The selection of men in North Carolina is awful. If you are a black woman there isn't anyone decent to choose from. All the black guys look like gangsters or are old perverts. The white guys are racist and only want the blond-haired, blue-eyed beauty. Or if the white guys are intersted in a black woman, they are old perverts.

Don not waste your money on this site. Most likely the "success stories" were made up by their advertising agency. If you are thinking of joining, do not. Please, save your money and spend it on something worthwhile.

To my surprise match.com renewed my membership without my consent and charged my debit card $59.00 for 3 months of service that i didn't ask for. I was unhappy with service anyway and they said they wouldn't help me. I am writing to every web site and informing everyone that i know how horrible they are!

Spot on. Something's fishy over at Match.com. I suspect that most of the women I have contacted are not members as there is no designation for who is and who is not. At the risk of sounding arrogant, I believe I have what many women "are looking for" and I know statistically I should be getting more responses than I have. --Class action suit?

"All the black guys look like gangsters or are old perverts. The white guys are racist and only want the blond-haired, blue-eyed beauty. Or if the white guys are intersted in a black woman, they are old perverts."

Wow, you are very judgemental. If anything you are stereotyping all of the men and being a little rascist yourself. Good job.

Also what djc said.

You've got to be kidding me. You're complaining about people that register their profiles on a dating site. Seriously? Get out of the house and meet people!

Match.com is not a scam. The matches you receive are based on the criteria that you have selected, whether it is one thing you have in common or everything you have in common. The site cannot help it if there is no one in your area with exactly the same qualities or beliefs.

My own husband has been dating on match.com. The children and I thought that he was workinvonvdr hours to make life easier financially...we struggle while he takes women away for weekends and meals out. Three women in one month...Thank goodness for his text messages or I'd still be being strung along ...Ladies beware Ian Jackson 50 years old from Cambridge UK

Coming from a married man, you get what you accept.If it smells to good, then its probably perfumed up over the stink.If you wanna know if hes for real next time, keep the cookie jar shut, if hes worth the effort he will wait.

i would say after reading that letter, youd better stock up on batteries.

The majority of companies DO NOT cancel your membership after your free trial ends. It doesn't make them immoral, it makes you seem silly for not reading the terms and conditions beforehand.

What a pitty that you are not responsive to the needs of your members:

1) Geographic Location: Example, I live in SACRAMENTO, California, you refer matches that live in other states in USA or London!
2) AGE CRITERIA: I am 62 years, like to meet women between 49 to 59 years old. You mail me matches in their 20's, 30's, or senior citizen in their 65-75 range.
3) TECHNICAL SUPPORT, Customer Services, two weeks ago, said, "We have Technical Support problem." I wonder if you have RESPONSIBLE people to get the job done. Once upon a time, you were quite efficient. Alas, you are no longer responsive, alert, coherent or logical.

REMEMBER, I still live in SACRAMENTO, CA, not in Louisiana, Alabama, New Mexico, or London. Match me with people who live in Greater Sacramento or Bay Area San Francisco.

Rudely treated, would not give me the name of the people I spoke with, or their boss. I was not given respect or information about the customer service employee I talked with on any occasion. I was hung up on although I was under control and not swearing, yelling etc. I asked for a refund within a few days of purchasing. Three days of service is not worth $189.00. They refused to prorate, or to give me a refund, on a bad product; their services.

I think I met this guy 15 months ago! He has three kids and goes by Steve and resides in Cleveland. We met at a local pub and he showed up saying he was 42!

I worked for Match.com. Without the ability of going into your account I'll try to help you. What appears to be happening is that the matches you are being sent, is of women who you meet their criteria. Apparently these women are looking for a man, your age, and located in your area, therefore you are getting their information as a potential match. Yes, some women might want to meet a man in CA and relocate to CA therefore Match.com is letting you know of these matches. Unfortunately these matches are made through a computer. Call their customer service and ask them to preview the criteria of your matches. I took calls addressing the same issue and was able to help the customer just by looking over his match criteria. When I had an account, I also mentioned in my profile, that I was only looking for matches within 25 miles of my home, this would also discourage any of those who viewed my profile and who lived far from contacting me. If you can't get a rep that can help you, ask to speak to a supervisor. Hope it helps!