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Match.com review: uninformed termination of account 69

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Author of the review
10:31 pm EDT
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I had been a member of the site, Match.com for more than 2 years at least. On the 5th of October, i made a payment of a one month subscription and was happily using the site, updating my profiles and pictures. On the 6th of October, I couldn't log in anymore and was advised to contact Customer Care.

Customer Care informed me that I have violated the Terms and Conditions listed on their website and due to the "nature of the violation", they would not communicate with me anymore. All without giving me an explanation and offering a refund. I have since sent emails to follow up to ensure that I get my refund back. Still awaiting their response.

I am outraged as I went through the Terms and Conditions and felt that I have not violated them in anyway. By refusing to provide me an explanation, I am considering that Match.com has terminated my account on an uninformed basis, denying me of my right to paid services. Prior to the termination, I even received emails that my updated profile and pictures were approved. I am especially enraged by their dismissive attitude. I assure you that my profile is perfectly legitimate (no, I didn't solicit in any manner) and honest-t0-boot.

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

69 comments
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Todd V
Charlottesville, US
Jul 06, 2023 4:22 pm EDT
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The same unwarranted termination of account happened to me, with no explanation other than "violation of terms and conditions." I am currently filing formal Arbitration against Match.com. If anyone is still active here and wants to join the notice of action, please respond and I will follow up to initiate a mass Arbitration.

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Nikki888
Nova, US
Nov 16, 2023 8:59 am EST
Verified customer This comment was posted by a verified customer. Learn more
Replying to comment of Todd V

My account is terminated for no reason. I wrote to customer service but no response. They charged me and no service but no refund. It is so wrong.

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Spudtess
Clearwater, US
Dec 08, 2023 9:47 am EST
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Replying to comment of Todd V

My account was terminated with no reason. My login is blocked and I cannot even delete my profile , nor cancel my auto-renewed subscription. I want to join the complaints group against Match.com

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josue m
, US
Apr 25, 2023 9:43 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I’m here because that just happened to me. As soon as became a premium member my account got blocked. I email customer service for two weeks and no response, until one morning I received an email saying my account was terminated because due to a violation; “soliciting”. They’re low key a f scam.

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Wes A
Naperville, US
Jan 08, 2023 6:24 pm EST
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Apparently things haven't changed much. I was terminated today, about 10 days after paying for the service. They would not explain anything except that I violated their terms. Of the 2 people I started communicating with, one was very strange acting on a phone call we finally had. and I'm guessing this person was responsible for the termination. I explained the situation to the match people and they won't even discuss it.

Prior to the phone call with this person, I sent her my full name and told her she can Google me for some comfort that I am who I say I am. The phone call started out by her saying my cell number wasn't registered in my name. I've had this number for decades. After some uncomfortable discussion about my number. she finally sort of let it go and we talked for about 40 minutes - where she did most of the talking. Noticeable was her comments about how she can tell who's fake on match and she has reported several. At the end of the conversation I was uncomfortable about a lot of how she interacted with me and although I wasn't sure we should continue any communications and suggested we sleep on it. She acted sad and I said, ok, let's give it another go (maybe she was just having a bad day). She actually messaged me on the app after the call saying how she enjoyed it.

2 days later I can't log into my account.

Note that I did google my cell number and all the websites used for reverse lookup did come up with someone else. Many years ago I switched my number from AT&T to Verizon and the websites list it as AT&T so there's obviously a disconnect. Maybe Verizon does a better job of protecting your privacy?

Still, I'm out the money I just paid for 3 months of service - not to mention that the other person I had been messaging with seemed like a better fit. Of course I've not disappeared on her.

Apparently the terms of service say they can terminate you at any time and don't need to explain anything. You cannot defend yourself You're just guilty if someone says you are. I'm up there (75) and thought about Outtime but Match owns them too. I'm trying to get past this, but it's going to take a while.

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David Wiltse
, US
Sep 17, 2022 3:20 am EDT

Contact me for class action... usaveteranspainting@gmail.com

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Nikki888
Nova, US
Nov 16, 2023 9:02 am EST
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How to join you for a class action?

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Blair91
, US
Aug 09, 2022 11:37 am EDT

I purchased a 1 month subscription last Friday, August 5th, 2022. I had just began setting up my profile when I was directed to verify my phone number. Match said that my number could not be verified and sent me to the Home Screen to enter my email. Upon entering my email and password I got the message, “There is a problem with your account, please contact our customer service.” I did just that yesterday, August 8, 2022 and was told I would receive an email within 72 hours with a fix for this situation. Instead of receiving a fix, I received a notice stating my account has been terminated for terms of policy violation. I have read all the terms over twice now, and I have not violated anything. I wasn’t even done with my profile for god sakes. I would 100% be interested in a lawsuit. Looks like they are stealing money from their members and not batting an eye about it. I’m furious, just threw away $40 for not even having an hour with the “premium” features.

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Todd V
Charlottesville, US
Jul 06, 2023 4:52 pm EDT
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Replying to comment of Blair91

Contact me for mass arbitration proceeding against Match Group. I am filing soon.

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Nikki888
Nova, US
Nov 16, 2023 9:04 am EST
Verified customer This comment was posted by a verified customer. Learn more
Replying to comment of Todd V

How to join you?

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ColoradoGirl82
, US
Jul 05, 2022 6:49 pm EDT

Female here. I have not been on any dating apps for 4 months, in fact deleted all my profiles and accounts. Received an email today that my account had been terminated due to Terms of Use. I have read these thoroughly and have not ever violated any. I tried reaching out to the company and keep receiving the same generic email in response. Very frustrating. Match has a monopoly on the dating apps. What is our recourse? I would also be interested in joining a lawsuit if one began. Thanks!

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Kalana Jackson
, US
May 22, 2022 10:06 am EDT

I was on match for a couple months. Everything seemed okay until I met this guy who felt entitled and felt he owned me because we messaged each other a couple times. He seemed weird so I blocked him from match. Then he sent me several messages with his frustration of what happened to us. Which we never had anything together just conversation. Then he starts to accuse me of meeting someone else ect. I immediately made it clear to him that I have no responsibility to explain anything to him and he should go on and have a nice evening. Well that following day I was blocked from my account with no explanation.

There was a nice guy who left his number for me to call him and who knows he could have been the one but I will never know due to matches unethical services . If there is a class action lawsuit I will greatly join in .

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Marcus129
Arden, North Carolina, US
Jan 07, 2022 12:03 am EST
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I’m an attorney and I was wrongfully terminated from match too today. I want to file a class action lawsuit. Does anyone here want to join? It’ll teach them a lesson. I’ll subpoena all their records.

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Joseph Bakalor
Bellmore, New York, US
Jan 07, 2022 2:59 pm EST
Replying to comment of Marcus129

I am with you the same thing happened to me today it seems like I was convicted of an offense without any trial based upon what one person might have found offensive. I never use foul language or make any sexual comments. Seems really unfair.

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Jen15
Houston, US
Jan 20, 2022 7:36 pm EST
Verified customer This comment was posted by a verified customer. Learn more
Replying to comment of Marcus129

I was wrongfully terminated by Match.com today. I didn't violate any Terms of Service or Privacy Terms. I am interested in joining a class action lawsuit against Match.com Jennifer

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Dallas P
, US
Jan 26, 2022 10:40 am EST
Replying to comment of Marcus129

It isn't just men or because women are getting angry and reporting. I'm a woman and it happened to me. I hadn't talked to anyone to have upset them (unless the couple that was looking for a third got mad I didn't like them back). I did receive one email that said something about needing to be over 18 to use match. I am. Received nothing but the same generic bull and no mention of age mistakes when I inquired. No refund and no reactivated account. Nothing about my experience with match was positive and I had already stopped really using it. This was just icing on the cake on bad.

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Waiting to take action
, US
Apr 06, 2022 8:02 am EDT
Replying to comment of Marcus129

I was also wrongfully terminated. I have sent numerous emails for them to rectify the situation customer service claimed to escalate the situation. No refund or apology has been formally sent to me. I am interested in taking legal action

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Kalana Jackson
, US
May 22, 2022 10:10 am EDT
Replying to comment of Marcus129

I would like to join class action lawsuit. Please give me any information needed to jump in.

Thank You,

Kalana Jackson

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Bran748
, US
Jun 13, 2022 12:22 pm EDT
Replying to comment of Marcus129

Similar situation here. Somebody wanted me to pay for their only fans. I said no and she reported me as not single when I most certainly am.

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Ryan Day12352
, US
Aug 09, 2022 12:40 pm EDT
Replying to comment of Marcus129

I will join right now this is ridiculous.

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Jeanine2021
Washington, US
Aug 10, 2022 4:10 pm EDT
Verified customer This comment was posted by a verified customer. Learn more
Replying to comment of Marcus129

I would. Dr. Daniel S. Preston

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Scott Foor
, US
Jun 28, 2023 4:00 pm EDT
Verified customer This comment was posted by a verified customer. Learn more
Replying to comment of Marcus129

Count me in. They have terminated me from multiple sites, going back to an “original” (but non-existent) violation of Match.com’s Terms of Use many years ago. They would/will not tell me what that violation was, and now will not communicate with me, other than to tell me they can’t communicate with me.

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Nikki888
Nova, US
Nov 16, 2023 9:06 am EST
Verified customer This comment was posted by a verified customer. Learn more
Replying to comment of Marcus129

How to join you

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Marcus129
Arden, North Carolina, US
Jan 07, 2022 12:00 am EST
Verified customer This comment was posted by a verified customer. Learn more

I was a member of Match for over a year. I called them to inquire about a discount they had promised me. The next day my account was locked and I revived a generic email about terms and conditions. I am an attorney and studied all eighteen of their terms and conditions. I am going to subpoena them for more information but as of today they gave not provided a physical mailing address. I’ll get it from their corporate records.

I’m thinking that a class action suit with several of us will be appropriate. Let me know what you think.

Marcel

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Tara Mitchtl
, US
Feb 08, 2022 5:25 pm EST
Replying to comment of Marcus129

I was on match last week for 48 hours and my account was terminated and I was eMailed the terms and conditions link, along with the privacy link. I called 4 times attempting to find out what I did and they won’t discuss it with me. It’s my account and I can’t even have the info!

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Robert Madison
Montgomery, US
Sep 06, 2021 3:04 pm EDT

Account terminated after 3 days, I did nothing inappropriate.waiting to see if I get a refund. I asked Match if my account had been hacked and generic response was cannot disclose any information about accounts. We all have a right to know, no due process, match sucks

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SadieB
, US
Aug 01, 2019 4:27 pm EDT

Ha! I knew my case wasn't the first one!.. I joined match early this year but didnt pay subscription as I wasn't sure if I want to go the online route again. Well after months of sending me tempting email for discounts, I finally gave in and paid for a 3 month subscription on july 24th, talked to a few gentlemen, some are a bit more persistent than others and cant take a no for an answer but I didnt report them, I figured if I stop talking to them, they'll stop. Well on the 28th of July just 4 days after i paid a subscription, my account was deactivated. But I kind of had an inkling of who was the culprit as the night before I got a text from someone and i'm 100% sure it was my ex as i never gave my phone number to any of the guys i was talking to. Anyways, after that text, things went downhill. I couldn't access my account and when I called the customer service, they said that my account was deactivated but couldn't give me reason as to why and someone will contact me via email to explain the reasons but my credit card will be refunded. Well thank goodness I got my money back but I'm still pissed as I still haven't heard back from anyone why they locked me out of my account. So yeah it is still happening and as for my ex, I don't even hate him for trying to sabotage my chances of being with another person . I'll just keep looking, I'm not the one living in misery. So maybe yes, we can all file a lawsuit ;-)

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Greg1944
, US
Jun 10, 2019 9:06 pm EDT

Hi

Please reinstate my account. I never disrespected, never insulted and I never conducted innapropriate behavior on the site. Just because someone made a report doesn’t mean that it’s a fact. You can not suspend someone’s account based on unsupported and non factual reports. gregmena2003@yahoo.com

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lsdetroit
, US
Jun 04, 2019 1:44 am EDT

I had this happen slightly after getting into a real world relationship. I think the problem lies with the fact that there are a lot of socially inept and crazy women on that site that just report people for the most bland levels of flirtation. I had a totally nonsexual but funny opener that got 100's of positive responses but two extremely pissed off ones. Why? One profile I read said she would call the police if anyone with tattoos contacted her. I don't, but that is flat out insane for getting a message on Match. There are women who have been on there for over a decade and are just plain bitter.

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Dennis Cessna
, US
May 09, 2019 12:18 pm EDT

I have been a member of Match.com since 2004 off and on between relationships. I met one woman recently, we dated several weeks. When I didn't want to see here anymore she reported me to match. This woman left messages in my mail box, hounded me with multiple phone calls and incessant texting and followed me to work. I called the sheriffs and filed a report for harassment. My match account was deactivated due to her complaints to match. I filed a complaint with the better business bureau and received a response from match. My account was terminated due to complaints from a member. This member harassed me, maliciously reported me and vowed to follow me to the end of the world. I did nothing immoral or wrong to this woman. She is still texting me with abusive language and threats. Match.com has a horrible customer service and treats me like I am an evil, lying, person. Absolutely ridiculous. They took my money and ran without an investigation.

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Tara Mitchtl
, US
Feb 08, 2022 5:27 pm EST

We’re permanently band and it too tinder how long to permanently ban the Tinder Smindler?! He got due process and his is a Netflix documentary. They made me feel like a criminal. Ridiculous

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Jeffmo
, US
Apr 07, 2019 2:53 pm EDT

I have never used an online service before. I paid for 6 months & was terminated on the FIRST DAY.
After I joined up, I asked if there was an option to use Chinese. They said no - only english & spanish.
Ok no problem, a friend helped me navigate the website.
He posted a couple standard photo's - only my face. Nothing "suggestive" or indecent. I recieved a few emails from others (one interested person must have sent 6-7 messages) & later in the day when I tried to log in my account was blocked. NO REASON - NO EXPLANATION... I emailed match & 2 days later they just said my account was terminated for violating the terms of agreement. WTF? I didnt ask for money, I didnt use fraud or misrepresentation. Now after a little searching, I see this is a HUGE PROBLEM on Match. I guess if someone gets their feelings hurt or just is in a bad mood, they can complain & since Match wants to AVOID ALL LEGAL hassles, they just terminate your account & basically tell you to "guess" why. Im thinking - this is to keep you from mounting any kind of defense. I WAS FORTUNATE - I recovered my CC money. I think most of the time they wait till recovery is unlikely & then take the remainder of your $$$ & just hope you dont fight them.

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Todd Curry
, US
Nov 16, 2018 2:57 pm EST

Hello Everyone: you're exactly right! They cancel your subscription without notice and if some woman complains they cancel you.I politely told a woman to stop emailing me. No vulgarity or swear words. The next day my account was cancelled! BUT I have a work around for all of you and it worked for me for many month and other accounts. I would say close to 10 times. Create a new e-mail from Gmail.com AND go buy a visa debit card at the store. Create the account and when they ask for payment just enter the new visa number. If you have different email accounts and credit cards you can simply create new accounts. They block email addresses and credit cards. If they block your IP address just go login to free WIFI somewhere else... hope this helps! F them for cancelling accounts and asking for a SUPOENA

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Bill T R
, US
Oct 31, 2018 8:15 am EDT

My match account was terminated after 13 months of use. I have sent 3 inquires and have received 3 prompt responses that provided no information except for that I "violated terms of service." I have not.

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Regret Ever Meeting Lissa Rocke
, US
Sep 21, 2018 1:50 pm EDT
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This happened to me, too. A crazy, mean-spirited, angry, bitter woman named Lissa Rocke complained to match.com because I did not want to meet her. Why did I not want to met her, much less date her? Because she is crazy, mean-spirited, angry, and bitter.

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Regret Ever Meeting Lissa Rocke
, US
Sep 21, 2018 1:25 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Again, all of the above happened to me, too. No real violation of the Terms of Service. Just a complaint from a crazy, mean-spiritual, angry, bitter woman I did not want to date, because she is crazy, mean-spirited, angry, and bitter.

Her name? "Lissa Rocke"

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Regret Ever Meeting Lissa Rocke
, US
Sep 21, 2018 1:33 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Again, all of the above happened to me, too. No real violation of the Terms of Service. Just a complaint from a crazy, mean-spirited, angry, bitter woman I did not want to date, because she is crazy, mean-spirited, angry, and bitter.

Her name? "Lissa Rocke"

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Justa Guy
, US
Sep 03, 2018 11:47 pm EDT

It appears that Match.Com is blocking accounts that use web browsers that block pop-ups from appearing, without any explanation, other than your email/password is incorrect (which it isn't). After the second or third attempt entering your email/password combination, it blocks one out. Since the Image CAPTCHA is a pop-up window which never appears if it is being blocked by the web browser, it just thinks one errored on the email/password entry, eventually blocking out the account after 2 or 3 attempts...

... Do not use Match.Com until they fix this!

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Kirby Smith
, US
Jul 30, 2018 3:54 pm EDT

Well dang, I just had my account terminated for the same reason as everyone else has already mentioned. I paid for a 3 month subscription and then wham!

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somerandomuser
, CA
Jun 30, 2018 10:31 am EDT
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I also had my account terminated though I did absolutely nothing. I believe it was a discriminatory practice because I'm an atheist.

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CK559
, US
Jun 10, 2018 1:42 pm EDT
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Lets file a suit

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Kevin Dundee
, US
Jun 17, 2018 2:13 pm EDT
Replying to comment of CK559

Absolutely, this is deserving of a class action lawsuit. At the very least this should be brought to the attention of the mainstream media.

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Josh Gormally
, US
Jun 06, 2018 12:11 pm EDT

Same thing happened to me. Just signed up 3 days ago and posted regular photos, a tasteful and heartfelt "essay" for lack of a better term, said hello to a few people, then wham, account terminated. I'm glad I found this thread as I had taken it a bit personally. I think match should be ashamed of themselves. This is unfair and unethical.

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Kevin Dundee
, US
May 24, 2018 1:47 am EDT

My experience reads the same as the others on here. I had been a paying member for over 2 years. Everything was clean, friendly, politically correct, safe for the viewing public. After all, I was hoping to meet someone for a serious committed relationship. My first disagreement with Match.com was regarding the 6 month "Match Guarantee" for which I had signed up and paid for..

Straight from Match.com:

Guarantee - How it works
We know you'll meet tons of great people during your 6-month subscription with us. But if you don't find someone special during that time, we'll give you an ADDITIONAL 6 months free to continue your search.

The guarantee is included only on 6-month subscription packages and gives you access to all subscriber benefits. During your 6-month subscription, you must:

Create a truthful Match profile with a primary photo and keep it visible to the public 100% of the time during your 6-month subscription term.
Respond to or initiate email communication with at least 5 unique Match members each month through the Match service.
Comply with all of the Match Guarantee Program rules.
If you're eligible to redeem, you will need to redeem your free time on the Progress page within 7 days before your current subscription ends (check your Subscription Status here)
NOTE: A unique member is one which you have not previously emailed. A "Qualifying Email" must be an email sent through the Match service and does not include any other method of communicating (such as Winks, matchPhone™, or emails sent outside of the Match system.)

If you have not met someone special after six months and you've followed all the program rules, you will qualify for the Guarantee extension at no additional expense to you.

If you did not meet all the program requirements to qualify for the Guarantee extension, your 6-month subscription will automatically renew like any other subscription, unless it is resigned before the renewal date.

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I followed the instructions, I attempted to email several people whom I felt were a good match, similar interests, same age +/- a year, everything that I am told is key and proper to "making a serious effort".

A few people responded, 6 that I recall over a year. I went on a single date with two different people and the others lasted only a couple messages or weren't interested. In the end nothing progressed so I stayed on match.

One day I see they charged my CC with an account renewal ($150) not exactly pocket change. When I asked about the Guarantee I received a poorly written email suggesting that I didn't qualify for the guarantee since I didn't exchange enough quality messages with other users. Or course this is a load of [censored] since I met and exceeded their message quota as instructed. (As a side note, how are they confirming this?)

If everyone doesn't already know the "Match Group" owns and operates several other sketchy and notorious dating sites:
Chemistry.com
HowAboutWe
Match.com
Meetic
OkCupid
People Media
PlentyOfFish
Tinder

I tried POF once and ran into a pile of BOTS. The system then told me there was a number of people who were "Interested" in me and to see who I would have to purchase a fully paid membership.
Out of stupidity and curiosity I paid the fee. Low and behold the people who were "Interested" in me didn't actually exist. Instead when I clicked on the member profile I would get a message saying "Sorry, user has deleted their profile" Not once, not twice but this was the case with ALL the suggested "Interested" people. I went through my inbox and counted 36 messages. Growing suspicious I waited for a message to arrive, the next day I get an email: "So and so is interested in you, click here to find out who!" So I click and surprise, surprise their profile was deleted / didn't exist.

I contacted customer care to express my discontent with being suckered into paying money to view illegitimate profiles. Their reaction made things all the more interesting. The email response was at first a canned message suggesting I look at an FAQ.. the usual. The second was horribly written in broken english and more or less said the same thing. "We're sorry but the profiles you were trying to view had been deleted possibly due to being fraudulent".

Now why wouldn't a dating site c/o the match group $$$ not bother using any authentication software like Captcha or what not to at least attempt to limit the amount of bots using their services? Simple. They can plead ignorance, and make financial gains from users like myself attempting to communicate with other "People" on their sites!
I brought this up in my email response. The response back to me was more or less a copy paste of the first email they had sent. Saying the exact same thing followed by crickets.

Time for this exploitation and blatant criminal abuse of the public to end. It's 2018 why are the rules any different for a business operating online vs a bricks and mortar store? Seems these people think they can make their own rules disrespect the public and walk away another happy dotcommer.

Meet someone the old fashioned way, face to face in public. Don't accept the BS idea that you need some con artist or shoddy service to help you.

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Megan Hewins
, US
Mar 12, 2018 12:53 am EDT

While most of you seem to be male, rest assured it happens to us women as well. I was blocked from Match.com after refusing to meet a guy who got a little weird. I blocked him and emailed Match asking them to send him a cease and desist notice because he would not stop calling me. I received no notice of the cancellation of my account, and had no idea till someone else I was talking to from Match asked me why I'd taken my profile down. As of right now, my money's not been refunded and of course it's Sunday, so one is available to answer customer service. Very poor business practice. But to hell with them, I"m Moving on to some place with more integrity.

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Kevin McCully
, US
Feb 03, 2018 12:47 pm EST

I was the victim of the same scam. I was a member previously and had just reactivated and paid for several months. Within a few hours my account was blocked. My pictures were fine and nothing offensive in my profile. No offensive messages were sent.
I got the same response from the previously mentioned Tony:
Response By Email (Tony E.) (02/03/2018 12:03 PM)
Good afternoon,
We received your inquiry regarding the status of your Match membership.
Please know that due to our Terms of Use, your Match account has been terminated. We believe this action to be in the best interest of our member community.
For reference, our Terms of Use can be accessed at the following link: http://www.match.com/registration/membagr.aspx
If you paid to attend an upcoming Match Event, please know your name has been removed from the RSVP list and any charges associated with the event have been refunded.
Regards,
Match Corporate Care

What a scam.

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Christoph Matchbuster
, US
Dec 24, 2017 3:37 pm EST

Match.com engages in discriminatory business practices, based on gender. Male (and almost exclusively only male) customers are often reported by other users or my match.com employees for "verbally harassing" other members, even when they do not communicate with other members at all. While other members' reporting may be simply a trolling or revenge practice (resulting from a lack of interest received from male members), match.com employee reporting is a practice directly supported by the company itself. One of the most active corporate-sponsored scammers works under the name "Tony E." - a low-paid employee encouraged by the corporation to increase its profit using the above methodology (we obtained a written statement by Tony E., admitting this practice, which is also part of our legal action against match.com).

Following the completely fake, unfounded accusation(s), the merchant terminates the unsuspecting users' account, without looking into the facts or giving any explanation, falsely citing the male user's supposed behavior, while providing no evidence whatsoever, of it. The merchant hides behind its reference to "privacy policy" and typically gets away with wrongfully terminating the account with zero explanation or proof of alleged activity given.

The merchant then collects the funds for partial or no service rendered, as the terminated member does not get reimbursed for the remainder of the the original, pre-paid subscription term, often at a value in excess of hundreds of dollars. The customer service center refuses to answer inquiries from the wrongfully terminated member, hangs up on the caller, states that it has no relationship with the corporate office itself, which supposedly decides over investigation or cancellations. The only step it recommends is to email the corporate office - but the corporate office refuses to respond to emails altogether.

Curiously, though, this scamming practice includes the invitation of user to open up another, brand new account, effectively paying again for the already-purchased service.(!) Very well organized scam with a well-established brand to cover it.

The above findings have been thoroughly documented, and the documentation is now being used in support of a lawsuit by the legal representation of three members, one of which is the author of the above review.

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EdisonE
, US
Dec 06, 2017 5:57 pm EST

My account as terminated this afternoon -- I was a paying and well mannered member for almost nine months.
Last week I filed a complaint about a woman who sent me a message stating only "Your (sic) an idiot". I replied that she should do the world a favor and keep her pejoratives to herself.
A week earlier I commented in an upbeat manner to a photo on her profile of a sentiment statement. To which she replies, "You don't care about the photos of me?" I didn't care about the photos of her, but did not reply, I was not interested in furthering the exchange.
I was planning not to renew when my subscription expired on Dec 21. MATCH.COM made that decision sooner and easier.
Yet, I am still angered by their decision and the vague notification.

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TS2017
, US
Nov 08, 2017 8:30 am EST

Same thing happened to me.

I signed up, paid for a subscription, and with 15 minutes of posting my photos, which were very professional, and my profile, which was also very professional my account was blocked - no explanation given.

This is scary, unconstitutional, and very, very dangerous for a free society. Whether you like Match.com or not is immaterial - no company should be allowed to deny patrons service unless they provide a reason or at least give the denied person an opportunity to address whatever it is their dangerous totalitarian employees think is a problem.

Very, very scary that a company like Match.com has this much control - very dangerous totalitarian people who are a danger to our society and our freedom are running this company, and you should avoid match.com as a protest to their very unfair practices of deciding who gets to be a customer. There is nothing wrong with having security practices, but if you are going to block someone with no explanation and not even give them an opportunity to respond that is dangerous and very scary to our liberty. My guess is match.com is joining some other large tech companies in shutting down all libertarian voices.

Time to create a decent competitor to a very dangerous company!

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NordicHammer
, GB
Nov 08, 2017 5:10 am EST

I had the exact same problems. I firstly signed up for a free trail, next day i could not log in so contacted them, they said they would look into it, eventually i was told there has been a computer error and my profile was re-instated and marked as safe. After the free trail ran out, i signed up and paid my £60, things seemed ok and was talking to one person id had got on with and we were going to meet. After 15 mins or so i was logged out by the system and could not log back in, i rang them and was told my account has been closed without reason and i would not get my money back. So i rang paypal, they opened up a case and got a respond from MATCH.COM who supplied fraudulent screens shots for the reason for account closure. Paypal said this does not make any sense and these screenshots have nothing to do with your account, so paypal refunded my money and stopped the billing agreement . Then i contact match again to complain, they tell me to open another account using a new email as they could see no reason for my account closure, so i did and they gave me a weeks free trial to compensate. So everything seems ok, i send one message to someone i was speaking to and didnt use match further that day. Next day i try to log in and the account is gone again, so i ring match again and they tell me they will have to escalate the complaint and think maybe my ip address may have been blocked...i am awaiting their response for the third time in 6 days !

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nospam99
, US
Nov 06, 2017 7:33 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I was similarly terminated after about a week. My main concern is that I had established a very friendly correspondence with a woman on match. I got the email advising me I was terminated and needed a court order to get an explanation. I did get to speak on the phone to someone in Customer Support. He told me my budding lady friend would discover that my profile was inaccessible and would have no way to contact me. There is, of course, no way to tell if that relationship would have grown but now it's simply been killed by this nasty business practice of Match.com. I'm certainly sad for me and thinking I should be sad for her as well.

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yak00
, US
Oct 06, 2017 3:27 pm EDT

I signed up too and they approved my profile, I posted a couple of pictures hiking and sitting in a place showing my face, I did not post anything at all except I introduced myself and linked my Facebook to it :( I put myself out there and people sent me emails, winks and next day I try to sign in to subscribe and I get a message saying that I was blocked from match.com. I call their customer service they tell me they do not handle that and I should only email about those issues (weird) then I emailed and they asked me to send a photo screen of the message I got from them when I signed... then 2 days later I get the same response that most of your got, my free subscription is terminated bc I violated their terms of use... can't think of what went wrong, happy I didn't pay bc I read all the terms of use and they are to obligated to refund your money if they terminate your account, also they do not disclose why they terminate you because of privacy rules (even if it is yourself) are you kidding me?! it is crazy, first time I make my move to date online in years and I feel like I put myself out there and no explanation I am banned... feel awful about people that send me messages (sorry to the people that send me messages) and also about my identity since the terms of use says that they can keep your profile even if you are not active (whaaat) is horrible! aggravating the situation for me... plain unfair and embarrassing.

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danikam
, US
Sep 14, 2017 3:00 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

OMG! This is insane! After 3 day on Match.com same thing happened to me. All my pics are legit, no offensive comments, nothing inappropriate, etc. I just got locked out of my account and then I received an email telling me my account has been terminated and they'll be giving me a refund. Not sure about the refund as I have not seen the charge yet. They are bananas! After reading this thread, so anyone can "flag" any account? are you kidding me? they don't investigate first? omg! Can you imagine how many vindictive exes are going to do this now? or how many ppl who did not get a reply back from the person they were contacting would probably do this in retaliation! I got within 24 hours like 50 emails and I'm sorry but I could not reply to everyone right away! LOL!

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LMJ82
, US
Sep 13, 2017 1:17 am EDT

Agreed. I signed up for Match last week and within 24 hours of me signing up and having my profile and picture approved, I received a rather rude email with the subject line "You are no longer a member" and the email stated that my account had been terminated due to a violation of their terms of use. I was offended and horrified. I was literally left wondering what the heck about my profile pic was a "violation of terms". Seriously, I took it kind of hard at first, wondering, "What on earth about my Face could be a violation of the terms of use? Glad to know I'm not alone. When I called customer service, I was told that they are not allowed to discuss these types of issues over the phone, that my concerns would be escalated and that I would be able to correspond via email with the next level tiered customer support. That turned out to be an email from someone stating they were not allowed to provide me with any further details "due to the nature" of the circumstances and that I would need a subpoena to get more information. How bizarre! Again, I'm glad I'm not the only one to experience this but it was still a rather strange and off putting experience nonetheless. I am so not an online dating person and this experience has just further confirmed my skepticism. Thank God I never paid a cent. I would be Livid if I had. I wish you all good luck on getting your money back!

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Bill Mckay
, US
Aug 31, 2017 7:01 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I created free account on Match. Before subscribing, I thought I'd look around and see what quality of women were on the site. I had no ability to contact or message anybody. I did not post a picture and my profile was what was suggested automatically by Match and then approved by Match.. I would receive my daily 11 matches via email (which mostly didn't match the criteria I had set.) did not have ability to message any other users.I was just checking the site out. A couple of weeks later Ii was unable to log in. I followed the procedure for a Password re-set and never received anything. Then I received a message that my account was blocked and to contact customer care. Te replied that they would investigate, the case was "escalated" and the reply said I had my account terminated. When I asked why, they said that they wouldn't tell me unless I sued them and served them with a subpoena. This is really crazy stuff.

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Really84
Philadelphia, US
Aug 28, 2017 6:34 pm EDT

I had a Match for about 1 year and 1/2 and they blocked my account without any explanation. When you call them their line is that it is a=only "corporate" can handle this and they can't talk about it. Also, they say that you will get an email and of course that has not happened. I'm a teacher and have not done anything inappropriate at all. And as a paying customer, I deserve an explanation especially since they will not let me cancel my subscription . What a scam!

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Smooth-Rough
, US
Aug 02, 2017 3:49 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Created free account on Match. Did not subscribe with credit card. So did not have ability to message other users. Posted clean pics of myself. Brief bio write up of myself. Nothing strange at all. Just window shopping the site to see what it was like. I was not able to message anybody because free user. 24 hours later i was unable to log in. Password re-set failed. I phoned customer support. They apologized and told me they would investigate. What the hell? Why would I trust them with my credit card now even if they fix my account?

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BethPennelllied
, US
Jun 02, 2017 7:44 am EDT

Match.com has become a joke. Beth McCollum Pennell had an issue with me. She went to match.com and they terminated my profile after I complained she said she was a virgin after her husband. Upon further review she lied to me and others. I complained and they terminated my profile.

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Marie2017
, AE
May 27, 2017 12:54 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Oh my God! So, I'm not alone. Match.com also terminated my account this month (May 25, 2017) just barely two days after I created it and charged me a three-month membership fee!. Like everyone else here, Match.com refused to provide any explanation behind the termination. All the pictures I posted are decent and they're all mine. On the first day, I only managed to send one message to another member just to say hi. On the second day I got tons of email notifications for messages from fellow Match.com members, and when I attempted to login, my account had been locked! WTF? Now I don't know if I'll ever get my money back. Also, they save your credit card details and there's a danger that they might continue charging you. This is unfair. What a rubbish website! It sounds more like a scam than a legitimate website. Someone should start a class lawsuit against this company. The irony here is that Match.com has been ranked as the number one dating site. This has to change. The public should know.