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Match.com review: cancellation impossible! 82

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12:00 am EST
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Resolved
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I have been trying for over 2 weeks to cancel my subscription to Match.com with AOL.. there is no way to contact them. Their contact page only gives you options of cancelling or signing up for AOL and has nothing to do with Match.com

Also, I signed up 1 month ago and clicked on try 5 free days... instead my account was charged the approximately $30.00,,, because I gave up trying to figure out how to reach them, I stuck with it for the 30 days.

What a rip off... If I'm charged for another month, I'm contacting the Better Business Bureau.

JD

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

82 comments
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ralph fabiano
Beaufort, US
Feb 07, 2024 9:29 pm EST

i singed up by mistake and do not want my card billed again, i do not know which e- mail was used, my# is [protected] can i talk to a live person please.

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Hope Phipps
, US
Dec 25, 2023 7:29 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I have been trying to get help signing into my account for a week now. Everyday they will say it will be fixed in 24-48 hours. I still cannot sign in, and they also have overcharged my checking account

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Hope Phipps
, US
Dec 13, 2023 2:35 pm EST
Verified customer This comment was posted by a verified customer. Learn more

these people suck

the customer care service stinks

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S Jen
Newcastle, GB
Dec 02, 2023 11:23 pm EST

Account blocked from chat rooms for no reasons other than standing up for myself and others

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Brian Miller
, US
Oct 22, 2023 12:12 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

My password has been called invalid and Match said they sent me a password and didnt. All i,m trying to do is cancel my Subscription! Please contact me at [protected] or bmille3@rochester.rr.com

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johnnycarefree
Mesa, US
Oct 11, 2023 7:18 am EDT

I have been a member of Match.com for a very long time...have had little to no response upon inquiring individuals in which I have had an interest in ... I am getting a strong feeling Match.com is a big con ... some kind of indication that my effort in communicating is heard by someone

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Donna LaFrankie
, US
Sep 23, 2023 7:19 pm EDT

It is not allowing me to sign into my account! It is treating me like I'm a new customer! I am being asked what I'm looking for ...ect... I have a six month account!

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Richard A Parker
Omaha, NE, US
Aug 14, 2023 10:50 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Cancelled Service April of 2023, The company charged my card in July of 2023 the amount of $500 this year! Please help with this this isn't right! This is really simple this company is continueing charging me for a service which I had cancelled! They renewed the service after I had contacted them to cancel the service!

Richard Parker

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coffeeperson
Wichita kansas, US
Apr 30, 2023 11:49 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

i have answered every one that friended me. they said they like you bull. then you want someone to pay 6 for people who are not paid members. all the dateing sites are the same RIP OFFS Ihave desiged not to use any more. the ladys on the have there nose stuck ---------- they thank there beter then any one else

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ward708
Greencastle, US
Nov 29, 2022 7:29 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I can no longer sign into my account?

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Ckay2962
Summerville, US
Oct 16, 2022 3:32 am EDT
Verified customer This comment was posted by a verified customer. Learn more

They put pictures of people on my I liked them that I didn’t. When you get a like back you have to pay to chat with them. Everyone hasn’t got money to chat with someone. I thought y’all was supposed to connect people. I probably lost a chance to meet someone that liked me back but I couldn’t afford to pay to talk to them.

Sparkle 77
Sparkle 77
Shipston-on-Stour, GB
Sep 25, 2022 2:54 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Please let me log on ... I keep trying as I changed my password recently yet it stops letting me log on

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Christopher R Johnson
, US
Aug 29, 2022 2:45 pm EDT

Says they need to have a cell phone to verify my account. I don't own a cell phone. This is Kaka. You can verify by other means.

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Afrooz
, CA
Jan 12, 2020 2:23 am EST
Verified customer This comment was posted by a verified customer. Learn more

On December 20 2019 I found withdraw my credit card US dollar, but I had not purchased on line dating match

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Mary’s match id
, US
Sep 28, 2019 6:47 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I am unable To sign into my account I just recently tried to join on a free 3 day trial. I now cannot get into my account without starting all over again

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Kimberlylanus
, US
Sep 03, 2019 8:58 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I can't login in my profile ..when I login it says Access to your account has been blocked by Match. If you believe you received this message in error, please contact resolutions@support.match.com

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lovebug62
, US
Jul 15, 2019 11:24 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

i think it was back in march 2019. i cancel my supscription before they took any money out. near got e-mail from match for 4 months then i start getting match again check my bank they took out $127.00 dollars

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maria lucrecia
, MX
Feb 11, 2019 4:44 pm EST
Verified customer This comment was posted by a verified customer. Learn more

met this man at the site and he demanded money. he claims to be a petrochemical engineer working a t a rig in Malaysia. Had an accident, one worker died (?), had to pay for the other victims being hospitalized or he will be sent to jail...

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maria lucrecia
, MX
Jan 30, 2019 10:00 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Never wanted to send a copy of his passport? Why?, claimed to be in amsterdam's airport for weeks and then sent back to thailand because of a "bta" fee... He had to pay... Last communication on january 23rd, 2019

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maria lucrecia
, MX
Jan 30, 2019 9:31 pm EST
Verified customer This comment was posted by a verified customer. Learn more

users name: kaliforniaman

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Tammy Carroll Carlson
, US
Jan 22, 2019 6:13 pm EST

I paid the premium for 3 months it was taken from my account, So why can I not sign into my account? If this is how it is going to be refund my money and I will go else where this is the third time this has happened!

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Larry peterle
, US
Jan 05, 2019 9:21 pm EST

I am very upset about my matches, there was a man named corey on my matches today, is this someones idea of a sick joke. Im a hetrosexual, you ppl can [censored] off.

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Larry peterle
, US
Dec 12, 2018 3:57 pm EST

I believe most of the ppl on there are scammers with fake profiles. I want a full refund.ive been on match several different times no matter how many packages you buy, you get no response. These scammers should be ashamed.

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Jay Yellowhammer
, US
Nov 19, 2018 1:39 pm EST

i did not receive an email explaining y my account is being blocked

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Raw Deal
, US
Nov 13, 2018 2:33 am EST
Verified customer This comment was posted by a verified customer. Learn more

Recently, within the last week I tried to sign up for the best value bundle package at approximately $16.99 which I used a prepaid credit card to purchase. Now my banking account has been charged with approx. $119 in addition. I want a full refund. I was misled and I think that this site should be taken offline. It is a scam!

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Slipslide
, US
Nov 13, 2018 1:18 am EST
Verified customer This comment was posted by a verified customer. Learn more

I renewed for 6 months and was signed up for 1 year. I only wanted 6 months. Please credit me for the 6 months I did not want. I only wanted 6 months. There was no way to make the corrections from one year to six months. I renewed today December the 26th 2016.

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alfajag
, US
Nov 13, 2018 5:19 am EST
Verified customer This comment was posted by a verified customer. Learn more

Match charge me for top spot i didn't order it and i can't reach them. a month ago they charged me twice because they have 2 email addresses I spoke to a supervisor they said we never refund .

They part of a listed company IAC/InterActiveCorpI

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Seashel
, AU
Nov 13, 2018 1:59 am EST
Verified customer This comment was posted by a verified customer. Learn more

I have payment on my card from this site i have not authorized please let me no the email that made this as i have a few payments taken from my pay from this site that i have never used thanks michele my email shellzann5@gmail.com

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Lucky5505
, US
Nov 11, 2018 8:44 am EST
Verified customer This comment was posted by a verified customer. Learn more

I want to file a complaint my deceased father indicted with federal and other indictments where privacy when I was dating in 2008 and forced in the ER no intake and his trial occurred in NYC and should have been no comment evicted where bonds should have been provided with the court and possible employee theft and trespass with government polling

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Robert Mckean
, US
Nov 04, 2018 4:22 pm EST

Yes, on April 23, 2017. A transaction of $59.97 was charge to my Chase credit card. Then on April 18, 2017 the amount of $119.94 was charge to the same card. I have not used this account for the past year or so. I would like to have the charges returned to my card and the account closed.

Thank you

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GOE
, US
Oct 22, 2018 7:35 pm EDT

FROM your debit dept. Have DEBITED my account for $41.00 for MATCH.COM I did not Authorize this transaction., Im not using this site either. I want this $41.00 back into my VISA DEBIT CARD. AT ONCE.
[protected]

OLIVIA POWELL

mikelovesalote
mikelovesalote
Beallsville, Ohio, US
Oct 22, 2018 1:36 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

someone is using my info and my name my email and my adresse on match my email is michaelresecker@gmail.com my profile name is mikelovesalote please stop this guy from using my info

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Brian Hadley
, US
Oct 22, 2018 8:39 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I paid 35.99 for 1 month and was then charged 119.99 for 6 months that I didn't approve. My credit card contacted me for a fraudulant claim. I am now locked out of my account with Match.com and want know how to fix this. Please contact me on what to do to get back on Match.
Brian Hadley
bh46176@gmail.com
[protected]
[protected]

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Art425
, CA
Oct 15, 2018 10:19 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I am using the service second days, they block my account without any reason and reply.

Contact customer service to support this issue, they answer someone will follow up and reply. But unfortunately no one reply unit now.

Ask for cancel account and refund again. No one reply anymore.

Poor service and feel deceieved

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John Doerothy
, US
Sep 18, 2018 11:34 pm EDT

My fully paid account has been locked without any notification and customer service has failed to respond to my calls and emails over 5 times now. The consumers have no way of reaching technical people who have any power to do anything with your account. The customer service is a joke. Stay away from this company.

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Peggy Wood
, US
Sep 18, 2018 2:58 pm EDT

m.herricks3892@gmail.com. He has been emailing me and asking for money. Says he had to fly to London. Then started calling me asking for money. He then flew to Guyana ? Now he says that he needs money to fly back to Chicago. This is a CATFISH!

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Alexandregirardi
, US
Sep 18, 2018 6:13 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

They have canceled my registration without true reason!

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bigd3165
, US
Sep 18, 2018 8:11 pm EDT

Blocked from my account dmhernan@gmail.com

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Dan Reyerson
, US
Sep 18, 2018 6:12 pm EDT

I cant sign in my account is blocked

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omolayajo
, MY
Sep 11, 2018 1:10 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Hi,
I saw 2 unauthorized charges made on my checking account (debit card). the description of the transaction given as
wmv*www.match.com/bill, USD29.99, (malaysia ringgit128.45), 26/09/17

wmv*www.match.com/bill, USD71.94, (malaysia riggint308.12), 26/09/17

i am now request for my found to be return

my email: daprofattah@gmail.com