Menu
Match.com Customer Service Phone, Email, Contacts

Match.com
reviews & complaints

www.match.com
www.match.com

Learn how the rating is calculated

1.8 481 Reviews

Match.com Complaints Summary

91 Resolved
389 Unresolved
Our verdict: With Match.com's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
Verified
The authenticity of the customer service contact information for Match.com has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of Match.com. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Match.com reviews & complaints 481

Filter reviews by rating
5
0 review
4
0 review
3
0 review
2
0 review
1
1 review
Sort by:

Newest Match.com reviews & complaints

ComplaintsBoard
A
12:17 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Match.com psycho con man

there's a man on there named Thomas Salerno but his real name is Thomas Edward Schroeder Jr. and he lives in Citrus Heights. He's a con man and was just released from prison in August 2008. He's a stalker and will threaten to kill you if you upset him. He's been in and out of prison his entire life and he does drugs. Be AWARE women! Match.com does nothing about his stalking. He's on ALL internet dating sites!

Read full review of Match.com and 2 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
M
M
marie wright
, US
Feb 18, 2010 6:52 pm EST

If you have a picture of him it would really help if you would post it. I had a stalker for ten years. They can ruin your life.

W
W
window
, US
Jul 29, 2009 3:55 pm EDT

What is his con? He contacted me from a website, and did some research and found his name. After our first conversation it sounded kind of fishy. Won't be talking to him anymore. I didn't press him on his real name, since he might be a stalker and violent.

ComplaintsBoard
P
1:38 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Match.com false advertisement

They had an offer that if you don't find a match, you get six months free. Sounds good right? No! I know that being an asian that I would not get many matches since I was looking for caucasian women. So I wrote my profile asking for a typical barbie type woman. Sure enough none replied because no caucasian woman would want be seen with an asian man because it would look stranger than a caucasian woman with a latin or black man. A month after the six months, I was billed. I asked match.com why I am being billed when I did not match with someone, and they claimed that taking to a potential match was considered a fulfillment of their promotion. Bs! Bunch of scammers in dallas, texas where match.com is headquartered. Never will I trust a web site dating company for all they have are a bunch of racist who can't live in a globally cultured world and will steal your money for it. If they are that successful, why not give us their statisics of that for public viewing? It is because they have none!

Read full review of Match.com
Hide full review
ComplaintsBoard
G
2:41 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Match.com prostitution?

I signed up and paid for Match.com while making connections online, I noticed three "women" in different towns in my area posted identical postings, right down to there tagline something like. where is my prince charming, I am waiting. they were posted at the same time. None of them filled out personal info, just there age and who they were seeking: men 30 to 60 . there is a button you can click if something looks fishy. so I click on all three, it was obviously ### postings. a couple days later, my account is blocked and " referred to corporate headquarters? they wouldn't tell me why I was blocked. but my sight and interactions were perfectly clean and within the rules of Match.com. the complaint notifications I sent are the only thing it could be. In the couple days before my ban, I noticed they did nothing on those women's posts the long and the short of it is Match doesn't want agitators, and supports prostitution on their websight if is brings in revenue. It is a seriously sketchy operation.

Read full review of Match.com and 2 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
L
L
Les445
, US
Feb 04, 2016 1:33 am EST
Verified customer This comment was posted by a verified customer. Learn more

Match.com is essentially a prostitution site now. Further Match has a perverse incentive to allow this to continue. As soon as I created a profile I was inundated with DOZENS of chat requests, winks, likes, etc... all from women half my age, in another state, and seeking men in some ridiculous age range such as 25-86. These are either scams or prostitutes.

Match allows this to continue because people who don't subscribe but create a profile can't see any info about the person contacting them until they pay. So some poor sap creates a profile, thinks he has a dozen "likes", pays his subscription only to find they are scam/prostitutes. It is absolutely rampant, I get approximately 20-30 of these a day flooding my email inbox with bogus "someone likes you" emails from match as well as cluttering up the webpages you are supposed to use for real matches.

Match.com is in the prostitution business now.

J
J
28539jackie
Hubert, US
Nov 24, 2009 5:48 am EST

I worked for Match.com. They only shut down profiles which are under investigation for fruad or misuse, things to that nature. If you complained about the 3 profiles chances are, they complained about you, and therefore you were investigated just to be on the safe side. If everything was fine on your side, they would have activated your profile, and added time to your account. They do have to investigate complaints to be on the safe side. It's for everyones protection. It usually takes about a week to complete resolve things depending on their work load. Good luck!

ComplaintsBoard
J
9:48 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Match.com blocked service after i payed

i gave match.com my checking account # to pay for service and they blocked me from prosuing a lady i saw on match .com
i only sent her a email maybe once or twice and could not get back in .

Read full review of Match.com and 3 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
3 comments
Add a comment
T
T
tim1961v
Riverside, US
Feb 03, 2010 8:47 pm EST

They have a block my my profile and I want to know why?

E
E
Experience
, US
Jul 18, 2009 1:34 am EDT

Alternative to Match.com and Myspace.

TheOriginalChart . host56 . c o m

K
K
kris
Bala Cynwyd, US
May 31, 2009 10:00 pm EDT

I had the same experience, both on the wen site and thru the phone, I sent the custommer support email and angry email asking if that is why i paid 120 for the 6 months, I hope they offer me some kind of compensation, otherwise there will be a big complain.

I anyone elso having the same problems ?

ComplaintsBoard
N
9:08 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Match.com unable to cancel subscription

Signed up in may for 3 mocnths and explicitly emailed them to cancel my membership after that period. They have now automatically billed my credit card!
When I complained to them, they insist that they payment for may 2009 to august 2009 cannot be cancelled. My credit card company says that this is a perpetual problem with match.com.

Please help.

Read full review of Match.com and 2 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
M
M
masterkilla
scotland, GB
Feb 15, 2010 8:27 pm EST

Hi there 28539jackie. I took out a 3month subscription on Match.com but now I need to cancel it and recoup the remaining 2months left of my subscription. I sent an email explaining that I would not be using the website for the next 2months and that it would be unreasonable to charge my account for a service that is not being used. I received a very impersonal response that I would have to wait to the end of my subscription.

I'm quite desperate to recoup this money having lost my job recently. Hope you can help.

J
J
28539jackie
Hubert, US
Nov 24, 2009 7:00 am EST

I used to work for Match.com. There were two ways to avoid further charges to your account. Call customer service prior to your contract expiring, even an hour after signing up with them. They could have cancelled your account, which would have kept you as an active subcriber until your termination date and therefore, avoid further charges. You could have also cancelled on line prior to your expiration date.There is a special section on the account information page to cancel subscriptions. In both cases you would have recieved a confirmation number. If you recieved any further charges and if you had proof of the cancelled account, your money would have been refunded within 72 hours.

ComplaintsBoard
C
3:19 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Match.com illegal billing

I have been billed on 5/18/09 and 5/19/09, for $39.99 each, for something I know nothing about. I have never been to this site nor have I ever authorized anyone from that company to bill my debit card. I have read on other sites that others are having this trouble also so I would recommend that everyone should keep a close eye on their billing accounts via the history option. Now I have to deal with having my credit union send me a fraud form. call the police department to have a police officer sent over from the fraud division to fill out a fraud form. obtain a fraud form number, send it to my Credit Union so they can cancel my current debit card, be with out a card while I am sent a replacement and then wait even longer to receive the pin number through the mail. Where is the justice against these crooks? I hope all who reads this, keeps a close eye on their account and notifies others of their debauchery.

Read full review of Match.com and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
I
I
irato
Phoenix, US
Feb 23, 2010 1:03 pm EST

Charged my debit account for which I did not make

ComplaintsBoard
J
12:50 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Match.com dangerous men/dates

I had (2) dates from Match.com. They were both FELONS. Why in the world would this company not do background checks. I don't know what I was thinking when I started with them -
One and the last date I went on he hit me with a wooden coat hanger on the face and gave me a black eye. I later found out about his very shady past. He had been in PRISON twice and also threatened me if I filed charges against him. However, I was on a cruise with him at this time when I realized what kind of person he was. The Captain, helped me with getting a small boat to take me to get a shuttle to the nearest airport (5 hours away). I was told I would be taken by English speaking woman driver - I WAS NOT- instead I had to take a shuttle driven by two MEN who did not speak any English. The whole 5 hours I was afraid. Once I got to the city - Managua, Nigeruaga, I hold to pay for my hotel (which the company reimbursed me later) I also had a nightmare at the airport because the Cruise Director promised me my airline ticket was waiting - it was not. I had just finished with Chemo Therapy for 48 weeks, I did not have my energy level back to deal with all this. On top of that I had to take medicine for the damage the chemo had caused, MY DATE, from MATCH.COM stole most of it. We got into an argument, because apparently, he is also drug abuser, I told him I had to take my meds for pain from Fibro (which he already knew) that the meds were not for fun. He got angry.

When I finally made it back to the Houston, TX I was exhausted, had a huge BLACK-EYE. I contacted the Cruise Director with Ambassodor, the one who lied about every thing. I emailed her and told her I needed a report that I filed on the ship to the Captain. I contacted more than 7-8 times. She would not and did not respond to any of my request. I needed that to file Assault Charges against this person. Please inform others on the danger of these on-line dating services, most of them DO NOT DO BACKGROUND CHECKS!
Kindest Regards - Praying for your help - Jerri Scroggins

Read full review of Match.com and 5 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
5 comments
Add a comment
D
D
D196957
Sioux Falls, US
May 03, 2010 3:24 pm EDT

You're lucky all you got was a black eye. Did Match.com do a background check on you when you signed up? No they didn't, so why would you assume that they would do so on the men you're communicating with? It sounds to me like you are pretty naive.

There's nothing wrong with running a background check. It would have saved you some anguish twice now. You also might want to seriously reconsider the type of guy you find attractive since there seems to be a recurring theme here.

Here are some more tips for you when it comes to online dating that are reproduced for your convenience from this website: http://www.onlinedatingmagazine.com/articles/datingsafely.html:

1. Arrange to meet him.
When meeting for the first time, never allow your date to pick you up from your home. In fact, your date shouldn't even know your home address yet!

2. Meet in public places.
For a first meeting, always meet in a public place where other people are in close proximity. You may also want to consider going out with a group of people, or a double date.

3. Go dutch by paying half of the bill.
It's always respectful for the man to offer to pay the bill. Unfortunately, some men ruin the gesture by expecting something in return. Therefore it may not be a bad idea for you to go dutch. Pay half the bill so that you won't feel under any obligation to "return" the favor.

4. Remember that alcohol affects your judgment.
The biggest threat to a person's judgment, when on a date, is alcohol. Not only does it affect your judgment, but alcohol also lessens your inhibitions. If you are drinking, keep your drink in sight at all times and don’t get so drunk that you don’t know what you are doing. Better yet, try to avoid alcohol on your first date.

5. Use your own mode of transportation.
Provide your own transportation to your public meeting place and make sure you have more than enough gas.

6. Don't assume that a man is safe.
It's important never to let your guard down when on a first date. Never assume a man is safe just because he claims to be religious or a gentleman.

7. Don’t let him know where you live.
If you want to see him again, arrange a second date and then take it from there.

8. Avoid secluded areas.
Remember - stay in a public place for your first date and avoid secluded areas such as parks.

9. Listen to your gut.
If something doesn't feel right, it probably isn't. And if you haven’t met him before, and you know at the beginning of the date that something doesn’t feel right, then leave immediately.

10. Always let someone else know where you're going. Be sure someone knows where you are going and who you'll be with. You might even consider arranging a time to call and check in. Or you could arrange to meet up with friends later that night.

11. Give him your cell phone number.
It's safer to give out a cell phone number instead of your home phone number (click here for why).

12. Always remain alert.
Even if you’re having a blast and the chemistry is great, it’s a good idea to remain alert the whole evening. Make sure you have a cell phone on you.

In my opinion, this is all just common sense stuff. Also, for the first half a dozen dates or so, people generally tend to be on their best behavior so just because the first couple of dates go well, does not mean you've met the real person yet. The online world is a dangerous place and even men should exercise caution. Better to be a little paranoid then be in a situation where you wish you would have been.

K
K
kittykatz
Hollywood, US
May 28, 2009 9:55 am EDT

I agree with Tiff 100%! Who the HELL in their right mind meets someone off the internet and jumps to trap themselves on a boat with the new companion! ESPECIALLY having had a prior similar experience--"I had (2) dates from Match.com. They were both FELONS ... One and the last date I went on he hit me with a wooden coat hanger on the face and gave me a black eye." ###ing ###. She DID deserve it! You can EAAAAAAASILY look up any person who has or had a prison record in every state of the US! It's women like you who give the rest of us a bad name! Next time, as I'm sure there'll be one, I hope you get thrown overboard!

T
T
tiff_hart
Somerville, US
May 26, 2009 7:59 am EDT

She was desperate and left the US with someone she didn't know.

H
H
hopefool
, US
May 22, 2009 11:51 am EDT

I dont think anyone gets what they deserve you heartless tiff, however before leaving dry land with a new friend, I certainly would have protected myslef better. I am glad you were not seriously hurt.

T
T
tiff_hart
Somerville, US
May 22, 2009 11:37 am EDT

You got what you deserved. You should have done the background search yourself, drama queen...lmao.

ComplaintsBoard
D
3:22 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Match.com fraudulant charges on credit card

I had a credit card through Indigo Bank, which was paid off in full in February of 2009, and had not used the card since. However, when I received my April 2009 bill, it has a number of charges from your company to my credit card, which were not made by myself or anyone in my household. I have contacted the credit card company and informed that the card was used fraudulantly and they have issued a new card with a new credit card number, but informed me that it was my responsibility to contact the companies to have them send the letters to them to reverse/credit the old account. Furthermore, my husband has passed away and the furtherest thing on my mind is to find a new companion. Therefore, please take care of this matter immediately!

Thank you for your assistance,
Denine L. David

The original Credit Card used for these charges was [protected].

Read full review of Match.com and 2 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
G
G
getingon
Vernal, US
Oct 27, 2009 6:03 pm EDT

i try to login to my account and windo pops uo ooops ther is a problem with your acount

B
B
Brenda Harley
Tamaqua, US
Jun 04, 2009 6:16 am EDT

This really stinks I wake up this am and check out my credit card bill online and see a charge on there for Wmvmatch.com for the amount of $34.99, I did not make this charge I don't even know what this is...I have to call my credit card company and see what the heck is going on...I'm really pissed...who made the charge...is this some kind of dating site or what...I'm very happily married and would not even go there...I have not used this credit card for two months I'm trying to get it paid off...what the heck is going on here how do they get our info...

ComplaintsBoard
K
7:04 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Match.com somehow, they got my credit card info and made charges to my bank account

Well, WMV Match.com got my card as well. I don't know if they are associated with "Match.com", which we have seen advertisements for, but never used. We check our bank account activity online daily, and saw two charges, (that we did not make), to WMV Match.com. One charge was a little over $107.00, and the other charge was for 39.99. I canceled my card and then I went to my credit union, and filled out the fraud forms, and per their suggestion, I called the local county sheriff, who came to my home and took the report. I was assigned a case number to pass along to the Dallas, TX District Attorney's office, as Dallas is where Match.com is based. I left the DA a message, but no one ever called back.. Now, here's the kicker to this...ALL THIS HAPPENED ON MY WEDDING DAY!

I now see that the $107.00 charge has been credited to my account, but am still out the 39.99. No one from Match.com, the Dallas District Attorney's Office, nor my credit union has called me back on any of this. I have concerns that the county sheriff's office just isn't equipped to effectively investigate this type of fraud complaint, and the Dallas D.A.'s office didn't even respond to a phone call, therefore the person or persons responsible for stealing all of this money is continuing to get away with it.

Read full review of Match.com and 7 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
7 comments
Add a comment
L
L
LaRaes Images
Aloha, US
Nov 18, 2014 6:59 pm EST

I logged int0 my PayPal account today 11/18/2014 to find 3 fraud charges from this account. 2- for $71.97 and 1- for $88.16 I have reported these to PayPal, but I am out the money until PayPal finishes their investigation.

K
K
Kgore
Burleson, US
Oct 17, 2012 6:33 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Unauthorised charge to my account of $83.08 and this is not the First time.I seen this in my bank statements.

A
A
akiser3
Durham, US
Oct 30, 2011 3:31 pm EDT

i was charged on $ 34.99 on 10/27/2011 and i have no relation with this company. with seeing how many folks across the US have complained about fraudulent charges you would think they would be investigated.

Y
Y
yakyak
Charlotte, US
Apr 11, 2010 1:38 am EDT

i did not tell them to give me an account . i want the account canceled.they charged my checking account 43.54.i did not tell them to do so .is their a way to get my 43.54 back

B
B
BETO
North Brunswick, US
Jan 20, 2009 7:54 am EST

THEY TOOK 34.99 OUT MY ACCOUNT WITH OUT ME KNOWING JUST FIND OUT TODAY SHOULD I CANCEL MY CREDICT CARD?

N
N
nataaska
Houston, US
May 01, 2011 7:01 pm EDT

Charging my Credit Card without my knowledge or consent for an online senior site

M
M
mike v
, US
Jul 12, 2009 9:51 pm EDT

they took 39.99 out of my account with out authorization from me. how did they get my account.

ComplaintsBoard
C
5:09 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Match.com deceptive subscription practice.

Beware of Match.com's subscription. I signed up for just one month at $34.99 and was not informed that I would continue to receive a charge every month if I did not cancel the service. By the time I noticed, I was three months into it.

I think a good rule of thumb for signing up for online services is to use a paypal account, if possible, or a refillable VISA account. Don't even give them the room to debit money from your account.

Read full review of Match.com and 1 comment
Hide full review
1 comment
Add a comment
J
J
28539jackie
Hubert, US
Nov 24, 2009 7:31 am EST

Match.com advises it's subscribers of auto renewal in their Terms and Use. Once you click "Accept" you're part of the auto renewal porgram. Unfortunately, new subscribers are often excited to find a match and don't bother to read the Terms and Use. If someone subscribes on line the customer service reps make the customer aware of the auto renewal program. At that time a cusotmer can opt out of the program.

ComplaintsBoard
S
8:38 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Match.com fraudulent charges

I signed up for their service back in 2007 for three months. I was dissatisfied with the service, called to cancel. They gave me one additional month free to continue to try the service, I again called and canceled the service. Now after nearly two years last month they charge the credit card I used to sign up, when a call was placed to inquire I was informed the charge was for renewal lol.. AFTER TWO YEARS of NO service. I have forwarded a complaint to the AG office of MI. But I do believe their may well be enough complaints to pursue a class action lawsuit against them. If anyone is interested in doing this who has been charged fraudulently by Match.com regardless if the charges were refunded. contact me at [protected]@yahoo.com

Read full review of Match.com and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
K
K
Kevin Ridsdale
Plymouth, GB
Dec 14, 2010 6:08 pm EST

I would also like to bring about an action to recover my money lost in the same way from these fraudsters

ComplaintsBoard
S
9:15 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Match.com charged my bank account a fee i am not a member

i was going thrue my bank statement and noticed you credited me 107.00 then withdraweld 107.00 i am not a member and would like my money back i have given you all necceary info on contacting me and will expecting a answear thank you

Read full review of Match.com and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
J
J
28539jackie
Hubert, US
Nov 24, 2009 6:32 am EST

You have to call Match.com, this site doesn't forward complaints to Match.com.

ComplaintsBoard
L
10:25 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Match.com online fraud

I made a purchase on my charge card to funtonia.com... They did not have PayPal and I was hesitant at first. Stupid on my part I did it anyway, 2 weeks later I had a charge to Match.com. I had never visited nor used Match.com. I am normally very safe when using the internet for purchasing things. I would always investigate the company online before purchasing, My fault on this one I DIDN'T. Goes to show it only takes 1 time and they get you. I called my bank and hopefully things will be resolved soon. My bank first said I do not need a new card with only 1 item charged that was fraudulent. I told them BS... Send me another card now.

Read full review of Match.com
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
R
3:36 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Match.com unathourised payment from my credit card

An unauthorised payment was atken from my credit crad on 14 February [protected] TX.

I am no longer a member of that website and have not used it for months

Read full review of Match.com
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
L
10:47 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Match.com scam save your money

As far as I am concerned Match is a scam I subscribed for six months based on their guarantee (If you do not meet anyone within six months you get six months free) I did the six months unfortunately I did not meet anyone so I notified match and thought my guarantee would then start and thought it had untill I got my credit card statement I have been argueing with match and my credit card company to dispute the charge since December of 08. So save your money match will not find what you are looking for. Its a scam.

Read full review of Match.com and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
D
D
dieey
Nyack, US
Jul 06, 2009 5:22 am EDT

I met a scammer on www.nudistloving.com in last year. I report her to site owner, they investigate and found that she sent about 20 same emails to other users at the same day. After tracking her in 2 days, they blocked her IP as scammer. At last they provide me 1 month free gold membership for report her.

ComplaintsBoard
S
10:33 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Match.com fraudulent service

Match.com provides no customer support whatsoever. I tried their service in an attempt to meet a nice woman. Their "services" include a daily matching with 5 people who supposedly fit my preferences (interests, religion, body-type, AGE) and the provided "matches" were never actually anything that I was looking for. Their "scientific" matching criteria seem to be based on who's nearest geographically. I emailed the Match.com, requesting that I not be contacted by Match.com with profiles of 45 year old (and older) women (I'm in my 30's and would like to have children), with Match.com suggesting these would be ideal partners for me to pursue.

The aspect I consider most fradulent was, in an attempt to coerce me to reinstate my account, I was bombarded with emails and "winks" the day I cancelled my account, when I had only had minimal contact with a few actual women in the months previous. Upon attempting to view the profiles of these suddenly interested women, I found that at least half of the profiles were either deleted or, in some cases, DUPLICATE! I believe this company to manufacture false profiles and falsely contact their customers in an attempt to drag out the customer's experience with Match.com. ridiculous.

John

Read full review of Match.com and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
oggggggg
oggggggg
, CR
Apr 26, 2011 4:56 pm EDT

Match.com ia a fraud, they will steal your money
They don't answer my last email now that they have my money,
they approved of my profile more then ten times.
and then through me out with a one word explanation, and refuse to give me my money back, Wow Has stealing from people on SS become a way of life for them?
what do they tell your kids when they ask what they do?
o we steal from old people on SS why? yes I'll teach you how to do this some day.
well I'll see you in small clams court; if this rape charge an other that will faller doesn't do you in
I feel good about myself. life is good for me even though their are people like you around stealing from us.
i would join a class action suit in a secant, good buy Yahoo, you will never get another cent from me.
Occie Gilliam see i sign my full name cause i have nothing to hide.

ComplaintsBoard
M
7:16 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Match.com refusal to refund

My wife and myself opened an account for her cousin in China and paid them £43.13 GBP. Match then closed the account and refused to refund or discuss their reasons without a court order (subpoena).

Is this theft? it feels like it

Read full review of Match.com and 2 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
A
A
Andread
Stevenage, GB
May 07, 2011 1:28 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Hi there, I have requested a refund for most of the money I have paid yesterday to subscribe as this website is misleading. You advertise that there are over 60.000 to 40.000 online people when in reality there are only about 500 members online. Lots of people don't have a membership, lots of scammers on here and to make it worse, there are lots of ghost profiles as well!

I have contacted their customer's service but got no answer for my question.

Kind regards, Andrea

L
L
lolaisodd
, SG
Oct 06, 2009 10:34 pm EDT

What happened? Did you get a refund back?

ComplaintsBoard
S
11:49 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Match.com withholding client emails

This online company that matches dates fraudulently keeps customers by not allowing the other party to receive their emails. This keeps profiles online forever teasing them with interested people you can never get an email to. I had the experience of knowing a potential date's real address and we noticed that when we sent emails thru the site they didn't reach either one of us. I then had a few interested people email me and I sent emails back to them and they never responded "mysteriously" making me think they changed their minds. Well how many times can this happen until you realise you're being scammed? It happened about 5 times to me over a year. This is fraud in the worst way, to falsely represent a meeting opportunity and keep people from actually contacting each other. This company should be OUT OF BUSINESS for FRAUD. They don't care if you meet someone, they just want to make sure you stay online with their compnay and stayed interested with the emails you can never respond to so they keep their money flowing.

Read full review of Match.com and 2 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
A
A
appliedarts714
, US
Jul 23, 2015 10:51 pm EDT

I have noticed this twice just before my subscription was due to expire.

J
J
28539jackie
Hubert, US
Nov 24, 2009 6:26 am EST

I worked for Match.com. I can help with your complaint. First, call their customer service, they can run a test on the emails. Every so often there is a tech issue either on Match.coms end or the customers end. The tech department can work with you, although it will take a few days before they can contact you regarding your tech issue.
As for the "Mysterious" emails, there is no such thing. Your account has a record of emails sent and recieved, as well as the other members. A rep can not go into another members account without their permission and tell you if that person has read your email. I took calls such as yours only to find out that the other party recieved the email and simply didn't respond. It could be they began dating someone, went out of town, etc. There are however fraudulant profiles which Match.com shuts down immeditaely. If I were single I would use their service, but I would be very careful as I am on Myspace.

ComplaintsBoard
M
7:31 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Match.com unauthorized billings

I was online checking my bank account and found there were two unauthorized charges of $34.99 made to my account- 1/19 today. I did not authorize these charges and when I called Match.com customer service number listed on my bank account, they said they could not help me and I had to send an email to [protected]@support.match.com because they could not see anything on my account. This is very poor service and I am very upset that I could not talk to anyone in person and get this resolved immediately. I have not be an active member for over 2 years.

I have placed a freeze on my bank account and canceled my card which has caused a great deal of inconvenience because now I have to wait 10 business days before I get a new card or have access to my account. I can't report match.com and these charges to my bank until tomorrow because it is a holiday. I have reported this incident to the Better Business Bureau. I am very angry about this. I am very concerned that my bank account and visa card have been compromised.

Read full review of Match.com and 101 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
101 comments
Add a comment
J
J
jujubean3669
, US
Jun 21, 2016 6:38 am EDT

I cancelled my account the proper way via their web site, , , and all of sudden, 3 months later they are telling me I didn't. NOW, It is ONE day into this NEW BILLING cycle and I see that it as been mistakenly billed. I call to tell them, I have cancelled and this and need to get my refund.

"OH it has ALREADY been processed and We CANT GIVE Money back"

Crooks, , , ,

N
N
62neenee
, US
May 09, 2016 7:40 am EDT

I joined Match & called ahead not to be renewed & I was charged anyway. I called again today unable to speak to a human as usual. I talk to someone on Chat & they could not find the comment that the customer service had written down that I do not want to renew & now I am out $60.00. This is nothing but a money hungry company & no one on here wants a relationship but hookups.

K
K
kory flatgard
, US
Sep 22, 2015 11:44 am EDT

Cant access account

N
N
naturelover
, US
Aug 18, 2015 2:31 am EDT

I was asked to choose which criteria I would want to avail. However, they automatically renewed my membership and charged my account which was not part of the agreement.

I would like them to return my money for I have cancelled my membership effective today.

R
R
ReidHolcomb
kokomo, US
Oct 30, 2013 11:29 am EDT

I was told a month subscription was 35$ a month.they charged me 78$.

A
A
AJAaron
Starke, US
Jul 14, 2012 6:40 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

i dont want match.com to e-mail me anymore.

A
A
Attractive_jason
, NG
Apr 23, 2012 1:43 am EDT

try to sign in my match.com account

G
G
Gretchen2123
Baudette, US
Feb 03, 2012 11:22 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I received a notice when I tried to log on that my account is blocked?

A
A
allas
washington, US
Dec 16, 2011 9:43 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I can not log in to match.com. This is deborah679@talkmatch.com

M
M
Matt Heffelfinger
Jim Thorpe, US
Oct 09, 2011 1:15 am EDT

Took fund from account without permission

ComplaintsBoard
S
11:23 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Match.com unwanted renewal

I signed up for their dating service for six months. After the first month, the only way I would get emails is if I would update my profile on a regular basis. I decided to take my losses on what didn't seem like a very effective dating service and let my subscription lapse after the six months I'd signed up for. WELL, I found out (TOO LATE, by the way) that they put you on automatic renewal - somewhere in the small print it's in there I'm sure (I never bothered to check, I know they wouldn't want to be sued). A company with integrity would have put that way up front and given you an option during your signup process. Anyway, they charged me for a whole six months more. I was so peeved! I was going to try to get around it but then I thought I'd have as little integrity as they do and I don't want to stoop that low. I managed to spend less by calling and having them giving me a smaller amount of time. But there's no way you will get away without paying for at least one more month at their absolute top price ($30 plus dollars)

Read full review of Match.com and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
A
A
andrewsmoneystolen
Dartmouth, US
Feb 11, 2010 10:03 pm EST

The same thing just happened to me. But I will not stop till I receive a full refund.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Match.com customer service

Phone number

+1 (214) 576-9388

Website

www.match.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Match.com?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Match.com Customer Service. Initial Match.com complaints should be directed to their team directly. You can find contact details for Match.com above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Match.com. Discuss the issues you have had with Match.com and work with their customer service team to find a resolution.