Match.com
reviews and complaints

Hello, I am writing to dispute the auto renewal charge for a three month subscription which I was charged for after I had deleted/cancelled my account. I called customer service, and they would only offer an 18.01 refund even after confirming I hadn't been active on the site for some time. I was a customer for almost a year (even after having my account hacked), and I am not happy with the way this issue was handled. I am requesting a full refund. My account number was [protected]. I spoke with a customer service person named Dina on 2/22/2017.
I would appreciate any assistance in this matter.
Thank you

I joined match.com on Nov.21, 2016. I've had a horrible experience and went online to cancel on Feb.19th, 2017 before my subscription ended. I noticed it said it was canceled for May21st, 2017 so I called but no one was available. I called again today and they told me I had to cancel before it auto renewed on the 19th. It's a little ridiculous that I would even cancel on the 19th since that was before my end date of the 21st but I canceled anyway. My account has been charged for another 3 months without my authorization. Not only do I was a refund for the next 3 months but also for the past 3 months as you guaranteed a money back satisfaction and I couldn't be more dissatisfied! Your customer service sucks, they were rude and hung up on me twice and refused to provide a manager contact information. SCANDAL!

I do not remember my Match account info. But my email is [removed]. I "think" my user name was [removed].
Charge of $68.97 to match.com. I am disputing this charge as I am unfairly being charged. I called Match.com to try & resolve this charge on my own. They were willing to credit my checking account @ $18.01 only. In speaking to the customer service rep. she agreed that my account has not had any activity since mid December (I registered in Nov.) I explained to her that I had unsubscribe from the site, even answering their questions as to why I was leaving the site. The woman on the phone was very rude and did not want to hear that I had indeed canceled the subscription, probably because I knew the questions that were asked of me when I cancelled the subscription. I asked at least 10 times to speak to a Supervisor and at my last request she basically dismissed me saying “If I cannot help you any further than giving you a credit of $18.01 I am hanging up now” I am absolutely disgusted with your company for more than just this reason. I encountered a man who continued to ask me for money & basically Catfishes me. I filed a complaint & never heard from Match even stating that they took care of the issue. Nothing, was even acknowledged. I appreciate your help & understanding in refunding my account, in full as soon as possible. Should you need me to sign any documents for this dispute you can email them to me @ [removed]. If you need to speak to me my work # is [removed]. Please do not hesitate to get a hold of me as I would like this resolved as quickly as [possible. Thanks so much for your help! [removed]

After my subscription expired in January and before I rejoined, a friend tried to contact me on the site and he tells me today 'you were taken off the site for a fake profile ' and. 'They had you as unreal profile and deleted you!-1 would surely complain!'.
How can Match.com get away with such slanderous remarks? What can I do about it.
I would like a full explanation and an apology from Match.com. And compensation for deformation of my character.

I cancelled my subscription in october, 2016, yet you charged my account again feb 6, 2017. I cancelled online again, and called for a refund. You refused to give a refund saying I must pay for one month subscription. I do not want a month subscription, and need the refund immediately. I have not used the account in months. I only received fake people anyway, and people from foreign countries asking for money. Scam! Please refund 100% of $73.52.

I have contacted the bbb, and you have hundreds of complaints that you have not answered, for the same reason, refusal to give refunds. Think about the bad name you will eventually get after so many people are not satisfied with your service.

Marcel young
[protected]@gmail.com
[protected]

I called match.com and spoke to two representatives yesterday concerning my request for a refund of about $132 That I had subscribed to meet other female members because I have written 14 female members with Poetry about two weeks ago but I haven't received a response from either one of them since, so I know that these women haven't received my messages even though it shows the receipt copies of my messages but still my messages haven't been received by these women.But both of the representatives said I cannot get a refund because I have written to more than one female but I told them I did not see any thing stating that members are not allowed to send messages to more than one female members but if that is true, then why didn't the website stop me from sending messages to more than one female member?because it's a scam and they never did sent my messages to these women.These so call representatives are jealous of me when they viewed my messages of Poetry and Philosopher and they knew I was not an average person, so they stopped my messages as a high profile and a womanizer, you know what I mean? All I want is my messages to be sent to these Beautiful female members because put alot of energy when I wrote them, you know what I mean? So, I don't want to give them up. Here is the phone number to match.com [protected].

I have been on Match less than a month somehow someone got into my account and it's hacked it I got some kind of a weird email saying that a double profile after that I'm getting all sorts of emails from members using different names are calling me different names I want to be taken off Match and I want a refund I signed up for 6 months I really would like my money back considering the fact that I've taken my profile off and I'm afraid that they may get some of my personal information. They refuse to give me a refund.

Sunday, January 22nd
I decided to sign up for match.com in the hopes of finding some great connections with people. I believed that match.com was one of the more promising online dating services out there.
As I proceeded to complete my registration, I entered all information into the boxes and chose the 3 month term, (I was happy to renew if 3 months was not enough time to really get a good use of the service and meet some people) once I chose the 3 month deal a little pop up window appeared and tried to sell me on the 6 months term, there was an option to accept 6 months or decline. I went to hit decline and ended up clicking accept instead. No problem, I'll go back and fix it (or so I thought) I spent the next hour trying to find a way to make sure I was signed up for the right term. I gave up on trying to resolve the technical issue myself and decided to call customer service (which was closed) and email the office about my issue. I received an automated email stating I would be contacted within 2 business days. It is now over 1 week later and no-one has contacted me yet. "Well...why don't you call again you say?" I have called and spoken to 2 different representatives, none of which were helpful and one was actually very rude about repeatedly saying to me how they can't help me because I used the service. All I wanted was to correct this little error, of that shady little pop up that tries to get you to buy more. Now I have to pull out the big ones and blog about it, right after I've visited my sister's office at CTV, this was supposed to be a completely different piece .
Also they charged me for 6 months on my credit card... you can imagine how elated I was to see that and still no call back to help fix the issue.
Thanks Yagan and Ginsberg!

I received and email confirming my cancellation for Jan 28, 2017 on the 28th I saw my credit card charged very conventionally that is a Saturday which you can not contact match until a Monday went online to complain. Finally contacted them twice once with my bank other by myself and was deferred to foreign countries both times. I was told I renewed it with then on Sat Jan 14th
notice a Sat again ? I told them noway did I do that also that I am computer literate keep all my emails and never received anything about a renewal but did get the cancellation emails? Either they had a computer glitch or they are just outright crooks preying on people especially SENIORS. I was told I used the service on JAN 28 YES I did trying to contact Match and seeing why it was active did it again today 1/30 again seeing it was active and called and complained they refused to do anything except say they are sorry and charge me until April 29th which notice again is a Saturday.

I have no idea of what the problem is because you say nothing. I have had a problem with our time.com and dropped it and went to match.com. If this problem is not resolved by 6:00 tonight I will be leaving you and will be moving to eHarmony.com and I will DUMP you and place a complaint about on Facebook. You never get back to people to tell them what your problem is at that time. Is that enough words to let you know that the problem is with YOU!? You bum bunnies !

I subscribed to the Match.com on 18/01/17, and it has been 3 days from that date that I can't log in to my account.

I did the "forgot password" which sends you a email, but didn't work. I also contacted them and they told me to send them my details which still didn't work.

I keep emailing them after they told me to give them the details and I haven't heard from them yet.

I paid a good 110USD for nothing and would no longer like service from them but rather have my money back. I no longer want to be associated with this site any longer.

Hello, my name Dorothy Henderson,

I am having a problem logging in to reactivate my account.
I have called match.com twice today. They told me my card
isn't working. It is a capital one master card.

So I called Capital One and they told me my capital one
is good, their is no problem.

Could someone please help me out.

I was getting about 8 chats and couldn't get the chat.

My username is Writer5354

My account was due to renew on jan. 3rd. I went online and submitted my cancellation, deactivation on dec. 30, 2016.
My account was charged and reactivated on jan. 3, 2017.
I called them, got a recording. I emailed customer service and got back a standard reply that I needed to go on and cancel again, so I did.
I called again a few days later and spoke to a person who claims they did not receive my on cancellation on 12/30/16.
Now that is just bogus, I can not turn on my computer without getting pop ups from match, our time, etc. So they must be able to see that I tried to cancel my account on 12/30/16. I am thinking that perhaps I did not scroll all the way down to hit the final cancellation button. I will give you that benefit of the doubt, but I will not ever use your site again and I have already filed a complaint with my bank.
Marilyn runnels

Hi I have been a member of match.com for 5 months, I wasn't really using it until last week, I was making some progress until yesterday afternoon I just couldn't get online.
They said they did not recognise my email address or my password even although I did not change it.
The problem is if you have any form of complaint you still need to get into their site to get it fixed.
I am not unhappy with the site, once your in it its great but now that I'm locked out there is no one to help you.
I tried to re register which I now realise was a mistake
Alan Orr

I tried to cancel 12/1/16 but the mobile app was having issuses and wouldn't let me cancel my membership. Tried again the next day 12/2/16 and deactivated my account. I have tried emailing numerous times, but the emails won't go though. The better business Bureau has numerous complaints for match.com for this type of issues. My credit card was billed for a membership on 12/3/16 after I deactivated my account.

I signed up for an online membership about 10am, ended up upgrading another 9.99 for a certain feature. Downloaded the phone app for a galaxy 6. The app would pull up my main information and messages but would not let me click on anything else without the app loading and loading and never pulling anything up. This is about 1pm now. I called customer service at 2:45pm to tell them of these issues and cancel my account. I asked for a refund due to their application not working. I was told they do not refund, they state it everywhere and they only thing they could do was give an extra 3 days of membership. I said I understand if its been days or I can use this service but since they are not providing the service they promised a refund is appropriate. I was basically told they would do nothing and there is nothing I can do about it. Will never use them again and recommend none of my friends do either!

I joined yesterday and when I tried to sign in it said I was blocked. I paid for a 6 month subscription.

I was informed by e-mail that my account had been approved but when I tried to sign in, I found I could not.

I would like either a refund or be able to access my account.

I wonder how I can have both my profile and picture approved and yet I am unable to access the sight. Is this just a scam to get my money?

Resolution officer#22129 "Julius"

At this point I have given up on trying to resolve my billing issue. I have accepted the fact that this company is completely taking advantage of me. I am not asking for a refund as I realize it was my fault for not reading the fine print. I was simply asking them to reverse my cancellation. very unprofessional and disrespectful treatment from this agent#22129. I'm appalled that match would allow someone like this to work for them and treating their paying customers with utter disrespect. I will definitely bring going to the media with the details of my story.

I am pissed. I tried to cancel my subscription last month and even emailed someone at this business and they still withdrew money from my account! They won't refund me my money... Instead they said they have just cancelled it now! But it was supposed to be cancelled a month ago! I'm disgusted! The customer service lady only apologized but didn't offer my refund! How is this right?

i've telephoned Match.com worthless, incompetent customer service FOUR times. i've repeatedly asked that no "match's" be mailed to me. it's so disturbing. upsetting. aggravating. CAN SOMEONE STOP THIS CRAP FROM COMING TO ME? I pulled my profile and told Match not send emails, "she's interested in you" and "she liked your photos".
i had to call THREE times before they finally stopped. I had previously halted my membership because customer service is so pathetically rotten.
PLEASE HELP!