MasterCuts
reviews and complaints

I spent $200 and my hair was ruined. Not only that but I was also threatened to have the cops called on me because I was questioning what they were charging me because I didn't understand why I should have to pay for what they messed up on. My hair was originally brown I asked for blonde and light brown highlights and I received orange hair twice in the same day.. I was told there was nothing that could be done.. it was my fault and that she should have been off of work at 4 pm and it was 5pm. I never refused to pay I just wanted an explanation. They jumped down my throat and told me if I didn't have the money to pay I should come in to get anything done. I also was threatened to have the cops called more than 20 times. I do not recommend them because they obviously can not complete a simple step in the hair business but because I did not feel safe.

An employee threatened to hurt me to the manager after she had stopped her job to go smoke cigarettes. She treated customers unfair after they saw me accepting their business, and when she got done smoking wanted to service clients after she walked out by then the customers asked if she could be my client.

Manager refused let me sell retail after her district manager told her i was following procedures while doing my job because she was jealous. She made me work and put the sells under her name while she styled her clients. Manager constantly was taking her family in to receive free services congesting salon.

If any of you are interested in taking a job at Mastercuts, think twice! They could care less about their employees. We have a 23 year old manager that treats you like your 5 years old. Even if you're older than her, she has absolutley no respect for you! This ### needs to practice what she preaches! She'll tell you things that your not supposed to do and I swear the very next day she'll be doing exactly what she told you not to do. She will write you up for anything and everything that you do and don't do... Such as not folding towels. How childish is that? If you request a copy of your write, you can forget that. Their so called company policy won't allow them to give you a copy. Correct me if I'm wrong, but anything that goes onto MY EMPLOYMENT RECORDS is my business too!

They were desperate to find new workers in September 2008 because all of their staff quit. So they offered to make a $1, 000 hire on bonus for any new employee. We have not seen any portion of that $1, 000 yet! They are FAKE they are LIARS and I'm so shameful to even admit that I am employed by them!

If you buy something there and you'd like to make a return, you better think twice! They won't give you your money back! They will make you call a number that might possibly send you a check within a few months.

Just to give you an example, 7 of our girls have left since December. They weren't planning on leaving, but they just had a change of heart after working for this new manager (or should I say monster). Believe me, they do not pay you enough to put up with this ###. They only offer MINIMUM WAGE and rarely give raises to ANYONE! I might as well work at Burger King (no offense)!

If you have a problem at work and the manager is off duty, you better think twice before you call her to ask for help. She will either ignore all of your phone calls without returning them, or get really pissed off that you called her. Isn't it a managers job to MANAGE her store?!?!?! Oh and don't even think about trying to go above her and call the supervisor. The supervisor could also give two ### about you. She will do exactly the same thing. How do we get rid of this girl?

So if your a hairstylist and you're looking for a new job, DON'T GO TO MASTERCUTS! They only care about how much money you're making for them, they don't care about you as an individual. You will eventually find out for yourself what a cheating company they are.

I went in Saturday June 25, 2011 for three haircuts. One for myself and two for my grandson's One of the boys haircuts was supposed to be a regular boys haircut.
Much to my astonishment the hair was a chop job. My grandson's hair looked as though a two year old had gotten a pair of scissors and cut a big hunk of hair out of his hair all the way up to his scalp. When asked what type of hair cut was this the stylist procceded to explain it was a finger length scissor hair cut. I was not able to pick up any hair with my fingers other than the two long pieces of hair left on each side of the bald spot. Another stylist tried to fix the bad hair chopping job but needless to say he still has a bald spot on his forehead a bald spot on the side of his head and hair that is REALLY SHORT. The haircut was not even evenly cut throughout the top of his hair and I instructed no sideburns and the other stylist removed the sideburns. The stylist had not been cutting hair very long according to his supervisor and co-worker. I had to ask how did he even pass the state bar exam. I have had their haircut as well as my own cut at schools for stylist training and not had a haircut that looked this bad.

I went to the Master Cuts salon in the Cross Creek Mall to have my hair which was at my waist cut into a shoulder length bob which is exactly what I told the salon employee. The sides and front were cut as I requested, the back was NOT.
The area in the back was cut in some kind of short uneven shag and I can not even put my hair up now, it is like a upside down V ( the side longer and the middle TOO SHORT). The salon employee did NOT do as I asked and now I have to wait til my hair grows out just to get it corrected. I will not use this salon again and will tell everyone that I know NOT to use this chop shop.

This women is not fit to be the manager of this salon or any business for that matter! What a rude, nasty piece of work this one is. If Master Cuts has ever wondered why there is such a turn over of staff here, well she is the answer. Not only does she go out of her way to insult the staff in front of customers, she has actually been seen physically shoving new staff out of her way when she has had to fix a mistake they made at checkout.This manager has been seen picking her scabs and putting her finger in her ears and actually EATING what ever comes out on her fingers RIGHT IN FRONT OF CUSTOMERS! She has not been afraid to voice her prejudice against doing black people's hair and GOD forbid one of her staff have a black boyfriend, for she has gone as far as to threaten this stylist with being fired if her black friend stops by to say hi all the time never saying anything to the other stylists when their white friends stop in and stay visiting for some time! How does this women get away w/ such behavoir ? Because she brags about how her bosses are her best friends and she has made manager because she turns all and any employees in on even the smallest infraction. If she isn't firing stylists for being too good at their jobs and making her look like the slob she is and trust me for being in the beauty bis. she really is quite unkepted and chubby to boot, she got these girls quitting over the badgering she gives them.It's about time Master Cuts got the real scoop on this manager and got rid of her and maybe they can keep some good staff and start having this salon make money for this company instead of always losing money and time with such a large turnover in stylists!

Went into the store and wanted to get my haircut and colored I explained how I wanted it cut and colored the lady that I was talking to was rude so of coarse I asked for someone else to cut my hair so I sat down in the chair she combed out my hair style sectioned off my hair and said she would be back she had to get the hair color she returned a few minutes later and told me that she could not color my hair because she was new to the store and that the store manager wasnt there for her to mix color so I asked what about the other lady that was working and she told me that she refused to mix it because I didnt want her to do my hair mind you I got to the store at 300 in the after noon she said that there was not enought time to do it anyways cause they closed at 8. The lady doing my hair felt really bad about what happened I let her go ahead and cut my hair in which she did a great job and still apologizing for the other lady. I called the store manager the next day and I was told that she was sorry for the problem not even to say that she would look into it or anything very unprofessional then I said that I would still like to come and get the color and she told me no that I would have to make an appoinment that the store is really busy talk about putting someone out and not making the problem right where is the customer service in this situation?

I went in and got a hair cut. Very uneven went back the next day and told sorry there is nothing we can do for you. I called headquaters and they refuse to do anything for me. I filed a complaint with the bbb and since master cuts did nothing they closed the case. I do not recommend anyone getting their hair cut at their store. They will mess up your hair and you will have to go somewhere else to get it fixed at your expense. Terrible company to deal with. They hide behind everything they can and do not post their licences as required by law. I highly recommend that you go elsewhere and do not utilitize this store.

I took my 2 daughters to have their hair TRIMMED. First my youngest daughter got her hair cut I just wanted the ends trimmed and her bangs after about 5 minutes she was done. I thought ok it was just a trim. Then another stylist started on my older daughters hair I asked if I could pay for the youngest one she said "no just pay for them together". I realized I didnt have cash to tip them so I said I would be right back and went next door to the ATM while the oldest one was getting her hair cut. I was gone 4-5 minutes at the most. I got back and she was standing there waiting. I thought that was a fast haircut but both their hair was wet so you couldnt really tell what kind of cut they received. I got home and the youngest ones hair was not even at all. She had long pieces of hair all over the place she recieved way more than a trim. My middle ones hair had a line in the middle of her hair her sweeping bang was now a uneven straight across bang. I was so upset so I called the location and asked for management I was asked what I needed and said I needed to complain about the haircuts my daughters just received and was told "I will tell them" and was hung up on. I put a complaint on their website and was sent a coupon for $1 off a haircut. I just paid $22 for a HORRIBLE haircut, had to go to another hair dresser and pay $40 to get it fixed it was so bad. My normal hairdresser was on maternity leave that was the only reason why I went there. I recommend NO ONE go there. THEY ARE HORRIBLE and dont even care about their customers!

I was in mastercuts inside madison square mall yesterday and wanted a cut and color. I sat for 1hour and 55 minutes with color on my hair that I was later told should never be applied directly to the scalp. My hair is orange (supposed to be blonde) and I have scabs all over my scalp. I can't get the company's insurance claims rep on the phone to see if they are going to pay my medical bills. I need to go to the doctor because this hurts and my hair is falling out with the scabs, but I dont have medical insurance at this time. I dont know what I am going to do!

Went to mastercuts in the mall. I was charged more than the posted price for the "adult haircut, shampoo and style" package. It was a shock and nothing is posted about the reason given but the hair cutter told me that was only a starting price. I paid but price increases should be discussed prior to a cut. I know regular salons have starting prices but not at walk in mall salons that advertise and post low prices. And nothing is posted about a starting price. I have tried every email and phone number on the mastercuts website in order to resolve this and none work except to leave a message. Something is wrong with this company. I never had this problem before at mastercuts.