Menards
reviews and complaints

I paid my bill online 1 day late. The total of the bill was $32.45 and because it was 1 day late, I recieved a $30 late fee. Since I am a good customer since about 1994, I figured it would be no problem for them to waive this fee. They refused because 1 other time in the last 15 monthes I had been late again by 1 day. I know being on time is important, but this is crazy. I've built a 6 car cedar sided garage and 2 large steel buildings using Menards plans and materials, not to mention remodeled several properties using Menards. What's more, I have plans for 2 more buildings this spring. Menards will not be seeing this business thanks to Jasmine in customer service.

When I purchased lumber from Menards, I was asked by the sales assoc if I would like a Menards card. They took one of my credit cards, ran it through their machine and told me I was approved for the 6 months same as cash. We used the card, and went to pay it off, and they had attached a Protection Elite Plan to our card, and it cost us $55.60/mth. When I called to have it removed, they said I had to remove it within 30 days, and since it was past that, I had to pay the $270.53!Menards, and Prot Elite refused to remove the charges! (The Prot Elite is only for appliances, which we had not purchased). I closed our account and refuse to purchase anythin else from them. We have spent over $20, 000.00 for our pole barn there, but because of them being underhanded and riping us off, we will go some place else and pay the higher dollar.

I have had a very bad experience with how people with disabilities are taken care of. My wife, Daughter, and Her family went to the new store to get some supplies. I am disabled, and have a difficult time walking. When i asked for a cart, I was given an old wheel chair with a large basket for supplies. My Wife was pushing me, and tried to go into a isle with carpet. They have a carpet strip that is about a 1/2 inch high with a large incline. The wheel chair tipped forward, and i almost tipped over. Of course, i was embarrassed, and started to complain. I found out that the local stores have no say in how safety is taken care of. and that all the stores only have wheel chairs with the basket. I was reminded of a shopping cart when i got into the chair. There is no easy way to get out, other that to crawl out. The State should make it mandatory to have decent safe electric carts for a store as large as Menard's. I will not be back, I don't like to give my hard earned cash to some one with such a bad record, I recommend that on one with disabilities go there. It's a disgrace to anyone who can not walk.

While price shopping for a home heater, we found a 30, 000 btu model that usually sells for $199 priced at $129. We asked for assistence, and after the young lad hemmed and hawed and made about a half dozen flatly inaccurate remarks (about which models burned propane and which burned natural gas - the final remark being confirmation that this was indeed the correct price, seeing that the model numbers on the shelf tags matched) he then asked if we wanted it (we said yes) and if we needed a cart (we said yes) and he took off and brought one back, and just before loading the heater onto the cart he stopped and said wait a minute (or something like that) and then said this is all wrong, and then proceeded to remove the 1" square (or so) price tag out of the sleeve of the bigger tag taped to the shelf, and rearrange them so that the heater we wanted was now $199. He then looked at us and said "Sorry. Is there anything else I can help you with?" We said no and went to the Customer Service Counter, where a manager listened to our complaint, walked back to the heater section with us, and got on her cell phone with who knows who, and then told us the best she could do is take $20 off the price of the heater we wanted. (We declined.) Now. Walmart has a policy (as I assumed all larg responsible retailers did) that if the item is mislabled, you have every right to pay the labled price for the merchandise. Menards obviously feels otherwise. If cashiers (tellers, etc.) make mistakes, it comes out of their paycheck. So why not sloppy shelve stockers? Although technically we're not out anything (except our time and frustration) this still was a piss poor experience from a large corporate enterprises that cheerfully sings endless songs about saving big money in their advertising blitzes which extend all the way down to the store intercom. Further, anyone caught stealing in their store would presumably be swiftly and mercessly handed over to the police and prosecuted. Conversely, labling an item with one price and then attempting to charge a higher price (whether intentionally or otherwise - how about the customer running out of hands and putting an item in their pocket to get to the cashier only to forget about it... Would they be treated any differently?) to me is the exact opposite of shoplifting, and I see it as being every bit as criminal for the exact same reasons, whether anyone agrees with me on this issue or not. (Although admittedly whether anyone should be charged with a crime for mislabling merchandise to me is in the exact same category as whether to prosecute a customer for absent mindedly putting an item in his pocket for whatever reason, with the full intention of paying for it - basically it's a judgement call.) Further, supposing Menards denies the merchandise was ever mislabled in the first place. Even though I have a witness, that might not be sufficiently convincing for anyone to persue. Admittedly we're at a disadvantage, seeing that any employee could apprehend any customer and call the police and present any small merchandise and say they found it in the customer's pocket, and exactly who are the police going to believe and what kind of a defence will that customer have in Court? (None. And even if I had taken pictures, the counter argument would be that I'd done that myself in advance of taking the picture, so I see myself no further ahead even if I had.) So, assuming Menards does not deny that merchandise was originally mislabled, what is their Corporate Company Policy? What is the Indiana State Attorney General's position in this matter? (Yes, his office will get the next complaint!) What about the general public? Will even one less person shop at Menards over this? (I have no idea - but I DO know that if enough people felt as strongly about it as I do right now, things would change very quickly!) Comments are welcome, although I'm positive there will be a short (or maybe even a long) line of people accusing me of trying to get something for nothing. That's fine. But if anyone asked, I'd say all I want is what's right. And why should what's right at one major retailer be any different from what's right at another major retailer? Myself, I believe that what one considers to be right should have a strong proportional effect on how much business the general public wishes to conduct with them.

DO NOT BUY ANY GAS POWER ITEM FROM MENARDS! Terrible refund policy. MTD snowblower had for 2 days. Rope pulled out and did
not retract. NO REFUND THAT ANY OTHER RETAIL STORE WOULD HAVE DONE. MENARDS ONLY GOOD FOR bags of sand and cement.

I had to have a water heater, called local store, they said they had one and it was on sale and in stock.I live out of town and its christmas eve day, so I make the trip and again I am disappointed, they dont have it, so I have to buy a more expensive one with a little more wattage that I could of done without for the extra 79.00.Had this same problem on a shower tub a few months ago, that just came on sale and they were out of stock!To top it off, I get up front, check out and there is two courtesy helpers standing with a woman waiting on her husband watching me try to wheel this water heater out alone.

Yesterday my husband was looking at solid oak 1 x 3's, 6-footers, when 3-4 of them tipped out of the storage bin and hit him on the head, leaving 3 visible knots plus a small scrape on his forehead. He reported it, and the store personnel filled out an accident report, but never asked him to sign it and never showed it to him. He asked for ice for the lumps on his head, and he was told there was some "back in the employees' first aid kit", but no one ever got it for him. When I got home from work (within about an hour of the injury), I took him to the ER, stopping in briefly at Menard's to take some pictures and speak to the manager. I have attached a picture of the dangerous set-up Menard's has for storing their lumber--stacked upright with no chains or bars across them to keep them from falling. If they aren't stacked at an angle, they tip forward very easily.

After taking the photos, I asked to speak to the highest level of manager in the store. I told him I was taking my husband to the ER, and he said that was good (they had already told him they would pay for it if he went to the doctor). I told him that my husband said he was never shown the accident report or asked to sign it, so we would like a copy. He said no, they don't give those out. (Why NOT? and why wasn't the injured person given a chance to see if they wrote it up accurately?) I also told him that I was upset that my husband had asked for ice, and was not given any, when he had visible bumps on his head. He said they didn't have any. I suggested they could have used snow (we have PLENTY on the ground now) and a ziploc bag. He said, and I quote "We're not Boy Scouts here." Nice, huh? I will be contacting their corporate offices about both the unsafe displaying of lumber, and also the disgusting attitude of the manager. He just kept saying "We did everything we were supposed to. We asked him if he wanted to sit down, and he said 'no'; we asked him if he wanted us to call someone, and he said 'no'." Well, my husband said they did ask him if he wanted to sit down, but he said they did NOT ask him if he wanted them to call someone (which I think they SHOULD HAVE, with a head injury). He said they just asked him what he wanted to do, and he said he didn't know.

My family was walking into the Menards store # 3136 in Avon Indiana . As we ( my family ) were walking into the store over at the service desk there was a man employee grooping a woman employee`s body in a way that should not/never be done in a place of business. We went to an employee and asked to speak to a manager about what we had just seen. This employee took us over to the manager, to our surprise the manager was the man that was touching the female employee . So, there was no one to report this incident to . So, we asked the employee what this managers name was and he stated that it was Johnny Beers. Until, we hear from someone on this matter, we will not be going back into that store # 3136 in Avon Indiana. We would like to know that someone has read this and also feels that, that kind of conduct by a manager is uncalled for in a work inviorment. The store has and we noticed cameras so, someone needs to take a look at what goes on at that store. It was December 16 about 4:45 to 5:00 o`clock p.m. in the evening in front of store as you walk in. We believe that something needs to be done with this JOHNNY BEERS so called manager at store # 3136 in Avon Indiana. District manager should at least step up and correct this matter. Would appreciate a response from you on this matter at sue [protected]@iendeavor.com Thank you for your time and attention.

Visited the menards in Monona. Took time to look over wood stoves, after reading all information asked for help with more information from the floorsales man. He couldn't give me any more information so he got the store manager for me. The store manager went over all the options with me and after long hard consideration I purchased the Highlander with blower. I was very dissatisfied with the results I received from the product. I was told it would easily heat up to 1800 sq feet. I placed it in a family room of 800 sq feet it is pretty to look at but doesn't give any heat. When I purchased this product I was assured by the store manager that it would be more than adaquite for the space I needed it for. Even putting logs in every two hours we still get very poor results. I feel that I was taken advantage of and would very much like to return the product but was told I had to file a complaint first. I feel that when going over a product with a store manager and assured happiness the store should stand behind there word and product. I believe that the store manager misrepresented the quality of the product and it is basically ornimental as opposed to being useful for the funcation it was purchased for. I would like to be contacted and get this matter fixed as soon as possible my number is [protected]. Thank You Chris Guthrie.

Menards has personally had a large negative impact on my life. I am one of the "old program" contract haulers who operated a Fassi Drywall crane from 2005 until recently when changes were made to the delivery program. I was washed out with intent to replace by a Masterlift truck that Menards exclusively offers for purchase by new vendors. Menards with-held pay of 2.5 months of work totaling $18000 dollars from my company, and to this day I have not recieved a word out of them in regards to any of it. I recieved a letter of immediate termination due to my stating I would no longer haul loads for Menards. With my career apparently comeing to an abrupt close, I tried to dispute this and claim my rights in a company that would take such desperate measures to take me out. What irritates me the most is that even the folks at the store I reported to daily are lying to me, and knowing I can see that. They DON'T CARE! It is all about the bottom line at Menards, making money regardless of the cost.

It has been four and a half months since my last day of hauling. I didn't have the opportunity to work the summer to regain losses from the slow season, and not getting paid for most of last October, all of May, June, and the days of July I worked into, and not working December 16th thru March 1st (due to losing a finger at work) I left in very bad shape. I am in a Chapter 7 Bankruptcy in which I hope to regain a decent credit score one day and be forgivin of this mess I have gotten myself into. The bankruptcy is not an easy way out though! I have lost my truck and all equipment to the bank, rights of my accounts owed by Menards to the same bank, my motorcycle is gone, I have been turned down when trying to open a savings or checking account, and anybody who looks at my credit from here on out will see that big, fat bankruptcy (including employers).

I felt I had earned the trust of this company and my store. I can only speak on the behalf of myself, and other haulers. As far as employees and managers go, you may be treated on a different level than I have been. I am speaking for, and this goes out to, Haulers. This company is not to be trusted!

Any little punk who has the urge to talk nasty needs to consider himself in these other peoples positions. Some know "not much" but need to try and prove otherwise.

Here is some of the best dirt you will find on the web regarding Menards. Two and a half years later people are still posting!

The horror stories you hear about Mastercraft exterior french doors...are true! Do not, I repeat...do not purchase this product (esp from Menards). Our blueprints called for 5 sets of french doors, which we purchased & our licensed contractor installed. Every time it rained, those doors leaked...so bad, it ran down into the floor below. Contacted the Menards Mgr, wrote letters, and took pics. Took Menards 2-3wks to have the Mastercraft rep FLY-in from WI to try and fix. Blamed on improper install...spent all day caulking, putting in little pad bumpers...testing w/the water hose. The rep declared them fixed. Few days later after a rain, leaking again! Water poured in over the threshold. JUST b/c we've spent so much money at Menards these past months building our home, the Mgr reluctantly allowed us to return them (but we had to buy replacements thru Menards). We upgraded to Pella sliders- as I'm scared to death of french doors & the possibilities of leaks! Love the new sliders. HATE Mastercraft exterior doors, such poor-poor quality and added so much stress to our lives. Menards/Mastercraft point to the builder and say improper install...but even after the rep came out and made sure they were all level, caulked, etc...still bad. BUYER BEWARE OF Mastercrap/Mastershaft doors.

I held onto this job for a year and a half, and usually never have I let them down. But all of sudden I became pregnant over the summer and was bombarded with the symptoms, such as getting sick frequently, excessive fatigue, and acute memory loss, which all posed a major challenge for me to go to school and go to work and be on time all the time. I tried to take on a second job and was working a total of 60 or more hours a week. That ### wore me out and I had to go back down to the one job that I had before. In the month of October they told me that I had to sign a paper agreeing that I ###ed up and was late. Come to find out they wrote me up for the day I had to call in because I was sick and threw up all over my clothes and had nothing else to wear since I live out of town. I had gone from just this one incident to being on grounds for termination.

Excuse me, but I thought that if a woman becomes pregnant and has trouble meeting all the demands she is entitled to certain rights by law to keep her job. It's not like I have always been this way. They ###ing knew the whole time and just set me up. There's no way any of the general managers will understand my situation enough to give me another chance, because they are all men. I delt with the ### manger this Sunday but I did get along better with the others when I worked there, but still, they are still men. Now there is no way in hell I can pay my bills and keep a roof over my head for more than a month and a half down the road unless I land another job. There's nothing but fast food restaurants and Mayo Clinic here. What do I do?

We special ordered 6 24x80 doors and 3-30x80 doors from Menards in Moline, Il. We were told the doors would be in in 7-10 days. They would send a card in the mail when they arrived. Surprise no card, After 14 days we called to check on them and were told they had been there for a week.We went and picked them up, got them home and they didn't fit. When you order 24 inch doors that is what you expect to get but I guess Mastercfaft doors doesn't see it that way. They think 23.5 inches is 24. Guess I will look elsewhere .

Beware of ordering roofing metal thru Menards hardware. It comes dented, scratched, poor shipping. They tried to replace some of it, they reordered some of it five times, we never got the replacement. It took us over a year of trying to get them to settle this matter. We had our roof off our house for over a year, trying to get the metal replaced. They lied to the consumer protection, to Discover Card. We have other people who seen the poor quality of metal. We no longer shop at menards, and have cancel our credit card thru Discover, because they believed Menards not us.

When you place your order with Menards they tell you it would be here for you in about 7-10 days. You have to pay for it before it is ordered, that way they have gotten their money from the credit card before you get your metal, it took them three weeks before we got our metal.

After a total remodel of our home in Escanaba my wife and I had a few odds and ends to finish up so we picked up the phone and called Menards to order those few last minute things to finish the project that we had started. This should not have been out of the ordinary because we had ordered several thousand dollars of building materials over the last few month some of it from Menards. In the past those orders from Menards were delivered problem free so we had no reason to doubt that this smaller order of $715.00 worth of building materials and delivery charges would be any different. Oh were we in for a surprise.

After waiting for 3 weeks because it was a special order ( that was paid in full up front)my wife called to find out what was going on with the delivery and they told her it was scheduled for the next day between 7:00 A.M. and 7:00 P.M. but they could not give her an exact time. Two days later she calls back and asks " Where is our Delivery" and Kevin, told her that he thought it was delivered but he would check on it. A few hours later kevin calls back and said " I check with my manager and he says the delivery has been made and you should check with your neighbors to see if they received it." Needless to say I made the next call and asked for the Store Manager. I was connected to Tim the "Store Manager." After sharing my story with him and explaining that we just wanted our building materials he told me he was aware of the situation and that when we ordered the materials we gave bad directions and that we have no house numbers displayed so most likely it was delivered to a neighbor and there was nothing else he could do and he is the top manager at the store so there is nobody else you can talk to.

In summary My house numbers are displayed on both my mail box and my front deck. I guess I will have to check with all my neighbors (who do not have house numbers displayed) to find out if they have the building materials that I paid to have delivered to my house.