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Massage Envy / overcharging

1 United States

To whom it may concern,

I am a Massage Envy member and have been for several months. I was in for my first facial, a couple of months ago and was interrupted during my treatment, something about someone needing the steamer and they took it away. My second facial, same thing happened, so I mentioned it to the front desk person and they apologized and said, they will add a $10 enhancement on my next visit. I had 2 months of membership credit on my account.

I came in next on Dec. 18th and had a microderm. I came in again on Dec. 21st and had my 60 min. massage. Upon checkout I was charged $45 more dollars. I was told that my 2 months membership credit was used for the microderm. That means I paid $130 for the microderm, yet if I was coming in for just a microderm it normally costs $100, which would have been 1 ½ of my 2 month credit. Why was I charged an additional $30, for my treatment?

I then was charged $45 more, on the day I had my massage. No mention, either of my $10 enhancement credit.

Everyone at the front desk, seemed and looked confused. I was then told by a manager that I would receive an additional $10 enhancement credit.

I haven't scheduled my next treatment, as I feel I have been overcharged and I want this cleared up and made correct.

I am writing in hopes you will do the right thing and I do not have to go further with my concerns.

Thank You,

Caren

[protected]

Ca
Jan 8, 2019

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