Menu
CB Wellness and Spa Massage Envy 1004 Bichara Blvd, Lady Lake, FL, 32159, US
Massage Envy company logo
Massage Envy
reviews & complaints
Massage Envy company logo

Massage Envy

1004 Bichara Blvd, Lady Lake, FL, 32159, US
Learn how the rating is calculated
2 complaints
File a complaint Write a review
Phone number
Working hours
Mon
8:00 am - 10:00 pm
Tue
8:00 am - 10:00 pm
Wed
8:00 am - 10:00 pm
Thu
8:00 am - 10:00 pm
Fri
8:00 am - 10:00 pm
Sat
8:00 am - 8:00 pm
Sun
10:00 am - 6:00 pm
ComplaintsBoard
D
3:11 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Massage Envy - management

I recently had 2 therapy sessions at your location and prior to leaving I was treated with the most disrespect by a staff member at your location. I asked to speak with the manager at the location and every time I am told there is not one. The woman's name I spoke with at this location is Candice. She was extremely rude to me as well as rude to other staff members. I will be contacting the better business bureau.

Read full review of Massage Envy
Hide full review
ComplaintsBoard
P
9:16 am EST

Massage Envy - customer service at this facility

Message envy complaint 2/2/19

I purchased a 6 month agreement membership with ME and it expired end of December. I still had at 3 messages left to use and I asked the manager Kaley if she would extend an additional 30 days so I could use my remaining 3 messages. For that I was appreciative and she did. January came and went so quickly and I was able to use 2 of the messages and still have one remaining of which I was FORCED to try to find a date to use this message. My remaining is scheduled for February 4th at 11am
I called today, Saturday, Feb 2nd and asked if I could move that date until I return from an out of town doctor's appointment in Sarasota. Spoke to Kalah (not to be confused with manager Kaley) at The Villages location and said she was not manager so she let me speak to Sarah who I explained the situation and to be honest...she wasn't very nice and all she kept saying was "its Corporate" and "its policy" never explaining anything but she sounded NOT like a human but a robot. I can tell you, I will finish this message but will NEVER NEVER NEVER go to this facility or this company again. It has been my experience with The Villages location in FL that they are NOT very nice there and think they all have job security! I don't understand. I have paid for these services as some of them were from GIFT cards I was using and NOT really part of the membership that expired.
Set up appointment for last remaining message Feb 4th at 11am only to be called by Belinda from facility and instead of being nice about it just turned out to be an argumentative situation. I was trying to keep it together but all I can say is that this facility and it's policies don't make sense. It's more about your business strategies and NOT customer service. Sad. I LOST an entire message I paid for out of MY pocket with GIFT CARDS that were given to me. So for that I feel resentment and nothing good will come from anything positive I can say or will promote this place.

Read full review of Massage Envy
Hide full review

Elevating the Voice of the Consumer

Empowering Real Complaints

At ComplaintsBoard, we understand the impact of genuine consumer grievances. Our platform is a dedicated space for authentic voices, where complaints, both positive and negative, are shared with honesty and transparency.

Dedicated to Validating Complaints

We are committed to ensuring the authenticity of every complaint. Our team uses rigorous verification methods to confirm that each complaint stems from a real customer experience, maintaining the integrity of our platform.

Encouraging Detailed Complaint Narratives

We value complaints accompanied by concrete evidence. Be it a photo, a detailed narrative, or additional documentation, such substantiation lends credibility to your complaint, aiding others in making informed decisions.

Balanced and Constructive Dialogue

ComplaintsBoard is more than a platform for airing grievances; it's a community where balanced dialogue is encouraged. We welcome complaints that not only point out issues but also recognize any positive interactions, promoting a fair and comprehensive perspective.

A Free and Impartial Platform for Complaints

Our unwavering commitment is to provide a free and unbiased platform for all complaints. Every complaint is given equal importance, ensuring your concerns are heard and respected, irrespective of their nature.