Massage Envy reviews and complaints 1
View all 555 complaintsMassage Envy - 12 month contract
I am currently pregnant. I went to get a massage at massage envy but noticed i was feeling dizzie and started to have mild cramps when I got home. I called the manager of the store several time to see if I can cancel my membership and I never recieved a call back. I eventually got a hold of Michelle the manager and she said that unless she doesnt have a doctors note she cannot cancel the membership. I talked to my doctor and exlained tbe situation and was able to get a letter explaining how I was not comfortable with acupuncture due to the risk I can bring to my pregnancy. She then said that thus letter wasnt enough because is stated that I was not comfortable with massages. It sounded like she didnt even read the letter. I corrected her and told her that I did not want any risk associated with acupuncture period. She then said that all she could was freeze the account until my due date. This company only cares about money. I try to work with them but they try to find a loop hole to get their way. This letter was enough to cancel the membership. I would not recommend this company to anyone. All of this just adds stress to my pregnancy. I need to speak to coorporate because this manager only cares about her business nit the clients.
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They don't tell you when they talk you into signing up that it's a 12 month contract. They were supposed to charge me $65 every other month and the manager set it up for $80 EVERY month! I got a new debit card and they actually called and wanted my new debit card number! I told them no way in he'll they would get it! I paid $480 for massages I never got!