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Mason Easy Pay / don't waste your time here

Chippewa Falls, WI, United States
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Never have I dealt with such an inept customer service department.
I ordered shoes from them 3 weeks ago. I didn't receive any information at all. No confirmation, no tracking number.
I contacted customer service and found out that they hadn't even shipped the package yet. It was an inner mistake they weren't aware of. But now they knew about it and could fix this problem. However, one week later I called them again to find out whether things had changed and heard nothing positive regarding it. Moreover, no one did anything, my order was still in the warehouse. Today is December 14th, the situation is still the same.

Se
Dec 14, 2017

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