Mashreq / unauthorized insurance charges

Abu Dhabi, AE

one of your customer representative called me and offered an insurance. I told her that I dont want to avail it coz I have my other insurance so no need to avail it in Mashreq. And then last month I just noticed that they are deducting insurance charges which I didnt avail any of these insurances and to realized that Mashreq already deducted 3 months from my savings. I would like to retrieve my money since I didnt authorized or enrolled any of the offer for insurance. I am really disappointed.I also feel bad because I keep on calling your landline to but its realy hard to get into the line. I am living out of the city so I can only do phone conversation to complaint. Please do something regarding this matter. You can check all any phone conversation to assure that I didnt enroll any insurance offer. i hope for your urgent response. Thank you

Mar 30, 2017

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