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Mashreq Bank / bank service

1 35555 AD UAE, Abu Dhabi, United Arab Emirates

Hi. I got a loan with Mr Mazen. Also he offered a Platinum Elite Credit Card. After 2 months I received a message that annual charges will be deducted. I was not informed about the charges. Myself and my husband had asked if there are annual charges and he said no. I called Call Center yesterday where I was promised I will be contacted. I requested to waive the charges and to cancel the card. No one contacted me. Today I called again and a lady (Amira) from call center promised someone would call me today. And nothing! Also yesterday we contacted Mr Mazen, he said he would get back to us and we were again ignored.
Here is the ref number : Your Service Request Reference No. is REF-2509358-S5G0V1 and we will respond as soon as possible.

Jan 7, 2019

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