SUBMIT A COMPLAINT

[Resolved] MAS Airline / flight delay

I, WEE CHONG SENG would like to obtain a IRREGULARITY REPORT from MAS Airlines in order to pursue my insurance claim due to flight delay.

On 11 July 2017, my flight (MH391) from Xiamen to Kuala Lumpur was delay to arrive at Kuala Lumpur. Actually, I need to fly back to Miri in the same day at 21:05 flight (MH2598) but it does not have enough time and I have to fly back to Miri the following day on 12 July 2017 by MH2594.

MAS Airline
MAS Airline

  • Resolution statement

    Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.

  • Malaysia Airlines Customer Care's Response, Nov 16, 2017

    Dear Passenger,

    Kindly send your feedback to [protected]@malaysiaairlines.com

    We will assist you accordingly. Thank you.

    Customer Care Team

Ch
Nov 16, 2017

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