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I live in Japan and there is a Mary Kay cosmetics booth in one of our local department stores. I searched online and found Michelle Zimmerman's website that contained a virtual makeover using their products. I registered using the bare minimum of my personal information to try out some colors and products. One month later I received the following email from Ms Zimmerman:
"My name is Michelle and about a month ago you registered on my Mary Kay website with all opted out features of no contact. Well that's unfortunate for you, because I am dedicated to my customers and am there for their every skin care need or question and all my customers love me because for one, I'm not pushy and two, because I make friends first by defining and finding solutions for their skin care without looking at them with dollar signs in my eyes. However, since that service option is not available to you because you've chose to opt out, I will therefore be deleting any information I have on you. I take my business seriously and do not have time for those just wanting to dink around on my website and are not serious about their skin care needs. I hope you have a great day and if you decide to give Mary Kay a try, please find someone in your local area because I will not be that person.
> >
> > Have a powerful day,
> >
> > Michelle"
Umm, not pushy? No dollar signs in her eyes? It would appear that I am being deleted precisely because she assumes I'm not going to order any of her products. A very strange email indeed, and one that has turned me off the Mary Kay brand completely.
The complaint has been investigated and resolved to the customer’s satisfaction.
The consultant should have handled the situation in a more professional manner. Perhaps inquiring if there was anything she could get for the woman first and then letting her know that she would remove her if she did not receive any further response from her and explain why from her side. The person above has a right to be annoyed with how this consultant emailed her.
However, MK is not a scam and does not rely on the pyramid structure at all. You have a choice as a consultant to build your business and team below you, or not and to just sell. A person can still earn a decent about of money not building a team. You make an income based on your sales alone, regardless of anyone below you. If you do have a team below you, then MK pays out of their own profits a check to you based on the sales of your team. I am a consultant myself, and am fully aware of how the business runs.
On top of that, the product is pretty good, in my opinion. I loved it and used it for a long time before I finally started to sell it. They don't test on animals, and make many choices to try to be 'green'. Are there people who aren't exactly great at customer service who you might encounter? Yes. Are there people who aren't going to be great sales people and end up a bit rude and pushy? Yes. Does that mean the company is terrible or that no one who works in it is a good person? No. It does not.
There are a lot of women who selling MK has brought way more opportunity to then life was presenting prior to their choice to sell. Please get facts straight before you go on about it being a huge scam.
They apparently both live in Japan so let them hash it out there, irregardless who's right or wrong.
Oh my word. Firstly, as was mentioned, MK isn't only sold in the US. Secondly, one of the possible ways to find a consultant is via zip code on the Mary Kay website. How on Earth do you know that this person is not a US citizen who happens to live overseas? Have you ever heard the terms APO and FPO ? Mary Kay claims to have no boundaries or territories. If this is so, it stands to reason that a consultant can service her. The consultant was rude by any standard of etiquette.
Ladies, they definitely have MK consultants in Japan. Please do your research.
They also have spellcheck. Please avail yourself of it. If you're going to be rude and abusive to complete strangers, spelling and grammar is a nice attention; I'm sure you cannot be talked out of the caps lock and exclamation points, so I won't try.
Mary Kay is a pyramid scheme and a scam. I'm sure this consultant was frustrated that her wares were not "flying off the shelves". The consultant initiated contact with this woman, trying to sell her product. She has every right not to purchase from her. If you think that this an acceptable response to a complete stranger opting out of your spam and sales emails, good luck with that. It's absolutely rude and childish. The good thing- the very best thing- is that the this woman will never purchase anything from Mary Kay! That's excellent! She's avoiding supporting a scam that bilks women out of money under the guise of empowerment! Thank you, crazy Michelle Zimmerman, for inadvertently saving a woman from your fate.
ALSO, how could she email that person who "opted out of contact" if they OPTED OUT OF CONTACT? Riddle me that, Batman!
OMG! You guys do know that MK is sold in many countries, and that their foundations for Asians are formulated LIGHTER than North America and also other countries as well! What is wrong with you people! If she does not want anyone"dinking" around her virtual MK site, she should stop paying the $14 fee! DUH!
LMAO! I haven't laughed so hard this week until I read your idiotic complaint IRRITATED JAPAN! Thanks for the hysterical laugh! You're pathetic! There is absolutely NO WAY you could have found Michelle's website using the Virtual Makeover Tool! I'm an all-time customer of Mary Kay products and I know for a fact you can only obtain a consultants name by 2 methods and the one you state of is a lie and is totally unachievable! I agree with AmberDear above, it sounds like you were looking to scam and she rid you! LMAO! You're just a scammer looking to get something for free and it sounds like she caught onto you and slammed the door in your face! No Mary Kay consultant needs you no matter the country.
eflkin: Nah, her email wasn't nasty, just to the point. Nothing wrong with that.
You're the one that sounds rude! If you were REALLY interested in trying the Mary Kay product, you would have given your information instead of waisting her time. If you had given your information, she might have been able to send you samples. However, you inidicate you are from Japan and I'm sure the Mary Kay consultant doesn't because Mary Kay isn't offered in Japan! Her email to you does not sound offensive or rude at all. She hadn't received contact from you, as you say in a month, and she has every right to chose her customers and apparently, you weren't one of them. You also said you registered online but if you registered online, then there is no way that you could have tried any of the products whatsoever online. It isn't possible. If you really live in Japan and she lives in another country, she couldn't service you if she wanted to because the company Mary Kay won't allow it. It sounds like you were trying to scam the Mary Kay lady to me and she did the right thing by deleting you from her database. You go Michelle! Protect your business! Michelle, you did the right thing and the company of Mary Kay will back you up and not this silly scam artist!