Maruti Udyog Limited / Poor service!
I brought Maruti Wegon R in April 9, 2007 from competent automobile C.P New Delhi. Infect it was my biggest mistake I patronize Maruti Product and more then that I choose competent automobile who are more then worst in customer service. Before purchasing the Vehicle--------“We are here to help you”.
At the time of Delivering the Vehicle---- “you have to Tank ’. I have to wait more then 3 months to get my vehicle because I wanted it in Black color and I got to know form the dealer that wagon R in black color is very limited in the company. I was being advice I should choose another color if I want immediate delivery. At the time of delivery @ Competent Automobile CP showroom the person who will check you the accessories of the vehicle will not give you the vehicle key if you will not give them BAKSHISH.
After delivering the vehicle--------------“Who are you?”. After a long marathon I got my dream car “ IN BALCK COLOR”. At the time of delivery I being assured the necessary document / paper would deliver at my mailing address. It was my dream. When I went to take the documents at Competent CP showroom the person who were responsible for this job were very uncouth. And I could not get my documents. After one month when I again visited the CP showroom of Competent, I shocked to know I have to visit to Lagpat Nagar (Another Showroom of Competent) because the person who deal with me at the time of delivery, now seat at Lagpat Nagar (here I must say the old person who attain me this time was good to some extant and he assured me he will get me my document here at CP only.) I need the document on urgent basis so I went to Lajpat Nagar.
I was really surprise to see the change before purchasing the vehicle they offered me tea coffee water many time (though I am not taking tea and coffee) and after purchasing the vehicle when I went to the showroom to collect my document they never show any politeness but neither offered me a seat nor a glass of water, which may be confirmed with them. This is the dealing which they do with a person, who has just bought a car worth Rs.3.60 lacs.
At the time of Service -----------“Who are you” We are the Boos. This kind of poor service, I do not expect from Maruti which was my dream car. The Car is also having slight problem in the reverse gear. The AC was not working properly. The PIC UP of the vehicle was very poor (I more enjoy driving my old car when the question comes of PIC UP). Sound of engine is like a diesel vehicle. When I raised all these issue at the time of first service in the Competent Automobile Shivaji Marg new Delhi. I being assured for all my concern would be taken care,but the problem remain same. I have to live with it because I had no time to visit again and again in the showroom. I hoped that in the next service all the complaint, would be taken care.
But HO MY GOD the second service of my vehicle was so frustrating. And this time I make up my mind and I educate myself I will not ADVICE ANY BODY TO PATRONIZE MARUTI PRODUCT AND COMPETENT NEVER. In the Second service Date: September 1,2007. SRV/615299. I went to service station around 10:30AM.The service adviser seemed to reluctant attending the customer. My complaint regarding the vehicle was not being attained properly. I was communicated I would get my vehicle within 2 to 3 hrs. After 3 hrs when I asked about the status of my vehicle. I got the reply go and check the status of your vehicle at the workshop. When I went to workshop there were no concern person was available. when I saw my vehicle it was so frustrating to me because the washing was too bad. When I compliant this thing some body told me we have to send the vehicle again for washing. Till the time I have burned my 4.5 hrs. I had no choice except to wait and wait. When my vehicle come after washing still there were mud, but now I don’t want to waste my time again I asked the person who were responsible for polish please clean the mud he said “ Yeh to ise hi rahegi hamare pas jayda time nahi ha”
Inside of the car roof there were many black spot of mechanic fingers. I didn’t ask this thing because I know nothing will happen and I have to waste my time. But I wanted to raise this thing so I filled all this thing in the feed back form I was provided.
Now I almost lost my 6 hrs. Which was use less, frustrated and painful.
THE WHOLE INCIDENT GIVE ME ONE GOOD LESSON NOT TO PATRONIZE MARUTI PRODUCT AGAIN. I THINK SUCH TYPE OF INCIDENT SPOILING THE NAME OF THE COMPANY BUT ALSO DETERIORATION IN THE CUSTOMER SHARE.
Click the below mentioned link to know maruti customer experience with the product.
Deteriorating Customer Service & Bad Performance of Vehicle!
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