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Maruti Udyog / delay in delivery of swift dzire car

1 India Review updated:
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I had booked a maruti swift dzire vxi petrol on 13th august 2008 and I was promised by the dealer (apra auto gurgoan) that the delivery of the car would be on 25th august 2008. firstly there has been no proper communication from the dealer’s side regarding the delivery of car. my loan for the same took some time, but the dealer was promising that they have the car ready and just asked me to get the loan cleared. loan amount was finally transferred to apra auto’s account on 29th august, and when I called them for delivery of the car they said they don’t have it. on 1st september I personally went to their showroom and was shocked to no that the booking amount cheque that I had given on 13th august was deposited on 22nd august, i. e almost 10 days later. that means they started the booking procedure for my car 10 days later and till then they were sleeping on it. now it’s already been 24 days and still no body is giving a clear status about the delivery of the car. can anybody please appraise me on the status against my booking id : i[protected]. now I am being told by the dealer’s higher up’s that there is less production from maruti’s side and the lots they were expecting are not coming on time. can anyone please help me in knowing if there is a genuine production problem (from maruti udyog) or I am just being taken for a ride while my car must have been passed on for a premium by the dsa or the dealer.

Its so surprising the maruti udyog, which is the market leader in automobile and 8 times winner of customer satisfaction award is running low on production of swift dzire is unable to deliver vehicle in time that are booked by your loyal customers. I want to know if there is an on-line system to check booking/delivery status and to provide a clear picture on the status of my vehicle.

Will appreciate if some body from maruti udyog revert’s back to me on the status of my booking id: i[protected] so that I am aware of the true date of the delivery.

Awaiting quick and favorable response.

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Comments

  • Ko
      29th of Sep, 2008
    0 Votes

    TO, MARUTI SUZUKI INDIA LIMITED DELHI. SUB:-GIVEN OLD REPAINTED NEW OMNI VAN LPG RESPECTED SIR/MAM, MY SELF KOMAL NARANG RES-1864/4 ASHARA APP, PREM NAGAR, MADAN MAHAL JABALPUR MP.ON 29-08-08 I HAVE PURCHASE NEW OMNI LPG VAN FROM STANDARD AUTOAGENCIES AGENCIES .BUTS LOT OF PROBLEM BUT MR TOMARJI, MRATULJI & MRVIVEKJI HAVE SOLVE MY ALL PROBLEM. I AM VERY VERY THANKFUL TO ALL THE STAFF OF STANDARD AUTO AGENCIES.THANK"S KOMAL NARANG JABALPUR MP CELL-09424394445

  • Bh
      14th of Oct, 2008
    0 Votes

    same promblm here also... i have booked dzire vdi . on 30.may.2008. till no repsponce from delar and company.

  • De
      20th of Nov, 2008
    0 Votes

    even i have the same problem
    i booked it on 24th august and now its last week of November!!!

  • Su
      23rd of Nov, 2008
    0 Votes

    Dear Sir, Dated 23rd November, 2008

    This mail is in continuation to the previously mailed four emails as yesterday I called your APRA Service Center, Gurgaon, Haryana., for the delivery of the car but again I received the same reply that the car will not be delivered today as the survey of the car is still pending, I am not able to understand why the inspection of the car is to be get done again and again while the delivery of the car is to be done, on 04th November, 2008 car inspection was done, on 11th November, 2008 again the car inspection was done, and now again I (on 22nd November, 2008) was told that the inspection of the car is to be done, your this activity made me mentally upset and make me mentally force to knock the door of CONSUMER COURT.

    I am not warning you but its truth that your activity of not existing on the commitment and misguiding make me to do so. As you people again and again postponed the delivery of the car having registration no. DL2CN9286. Till date I haven’t received any reply of any email from your side. Please reply with the answer.

    Hoping with no hope for positive response from your side.

    Thanks & Regards,

    Suresh Chand
    9810333322.

  • Su
      28th of Apr, 2010
    0 Votes

    Yes I agreed with Mr Suresh Chand, because the dealer is doing his best for booking the vehicles but when the consumer books his vehicle the dealer then starts making him round for enquiry about booked vehicle. I am suffering too from J&K vehicleades Pvt ltd. I booked my vehicle on 31st Dec 09 and today is 14 Jan 2009 AC duo maruti 800.
    I didn't blame the Maruti Udhyog. I blame the Authorised dealers who didn't report Udhyog for booking of vehicles on time due to there targets of list.

    Thanks & Regards

    suresh yadav

    bhopal mp

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