The most trusted and popular consumer complaints website
Explore your opportunities! Create an account or Sign In

Maruti Swift VDI / black smoke from emission pipe

1 India Review updated:

Dear Sir:

I am forwarding a series of letters which I send to MUL re my problem. But till this date they haven't fixed it.


Please include the following line in all replies.
Tracking number: HT20080519_[protected]

Dear Mr. Paul,

Thank you for visiting our website.

We regret the inconvenience caused to you, However we request you to kindly send us the location or code of the Maruti Dealer from where you got the car serviced. This will help us to resolve your complaint at the earliest.

08A1
RANA MOTORS PVT. LTD.
ranamotors@airtelmail.in
Rikhi House A 2/7 Safdarjung Enclave
Opp. Bhikaji Cama Place New Delhi
[protected] Lines)


08A4
RANA MOTORS PVT. LTD.
ranamotors@bol.net.in
Tis Hazari Metro Station
Boulevard Road
New Delhi
[protected]/23972225


Regards,
ANY TIME MARUTI
(Call- [protected] or Toll Free-[protected])
International Toll Free Numbers:
[protected] (From USA and Canada)
[protected] (From UK)
Please Visit us at <http://www.marutisuzuki.com>
006
=============================
-----Original Message-----
From: <webmaster@maruti.co.in
Sent: May 19, 2008 3:40:18 PM IST
To: <contact@maruti.co.in

<http://202.134.195.55/images/mail_toplogo.gif
Dear Admin,
Baiju Paul has posted enquiry
Name Baiju Paul
Email paul.baiju@gmail.com
Address Type3, Qtrs No.31, A V Nagar, New Delhi
State DELHI
PinCode 110049
Phone Number [protected]
Model Maruti Swift
Registration Number DL9CR 6543
Enquiry About Service/Problem in Vehicle
Enquiry
I have bought a Swift VDI 2 months back. I have done the first service
at Rana Monotors, delhi. I had a very bad experience there, (they put
petrol engine oil into my diesel car) Since I have noticed it, after
several arguements they changed it. Anyway now the problem is a lot
black particles (powder)are coming from the emission pipe. My white
swift's back side is now almost black. What is the reason? I have always
driven the vehicle at speed of 60-80Kmph. Maintained the rpm under 2500.
Using only premium diesel.Kindly let me know the reason. I was having a
Swift Vxi earlier, and with great expectation I bought this diesel
swift. But I am totaly disappointed now. Please solve this. Also even in
highways it gives only 16-17 and in city 13Kmpl Thanks and Regards Baiju
Thanks & Regards,
Baiju Paul
<http://202.134.195.55/images/mail_bottomlogo.gif


Reply | Reply to all | Forward | Print | Delete | Show original

[Add star]
Baiju Paul
<paul.baiju@gmail.com> Tue, May 20, 2008 at 3:41 PM
To: "contact@maruti.co.in" <contact@maruti.co.in>
Reply | Reply to all | Forward | Print | Delete | Show original



Dear Sir:

Thank you so much for your quick response.
The dealer code is
08A1
RANA MOTORS PVT. LTD.
ranamotors@airtelmail.in
Rikhi House A 2/7 Safdarjung Enclave
Opp. Bhikaji Cama Place New Delhi
[protected] Lines)


Vehicle serviced at there Okhla service centre. Vehicle clocked 4300 km. now.
HT20080519_[protected]

- Show quoted text -
--
Baiju P Paul
Mob: [protected]
Reply | Reply to all | Forward | Print | Delete | Show original

[Add star]
Baiju Paul
<paul.baiju@gmail.com> Wed, May 21, 2008 at 12:58 PM
To: "contact@maruti.co.in" <contact@maruti.co.in>
Reply | Reply to all | Forward | Print | Delete | Show original
Dear Sir:

I am still waiting for your reply. See, this is my 7th Suzuki car. None of the previous car gave any trouble. Infact the delay from you and the dealer really disappointing me.

BR
Baiju

- Show quoted text -

[Unstarred] contact@maruti.co.in Wed, May 21, 2008 at 2:10 PM
[Add star]
Baiju Paul
<paul.baiju@gmail.com> Thu, May 22, 2008 at 11:30 AM
To: contact@maruti.co.in
Reply | Reply to all | Forward | Print | Delete | Show original
Tracking number: HT20080519_[protected]


Sorry to tell that no one respond yet. I believe we are living in
India not in Antartica. If you have post sale support, do something.
I am not at all happy with your servicee. Next time I will not think
about suzuki

Regards

Baiju
- Show quoted text -

[Unstarred] contact@maruti.co.in Thu, May 22, 2008 at 11:48 AM
[Add star]
Baiju Paul
<paul.baiju@gmail.com> Mon, Jun 9, 2008 at 6:05 PM
To: contact@maruti.co.in
Reply | Reply to all | Forward | Print | Delete | Show original
Dear Sirs:

As per your directions, I went to Rana Motors and the engineer from
Maruti was there. He checked my vehicle and then asked the mechanic
to clean the intercooler and nozzles. (that's what I understood) He
told me it would be better If I change the engine oil, I immediately
said to change the engine oil also. (they charged me for the oil.)
After these exercises also the vehicle infront of the techincal team
emitted a lot of black smoke at an rpm of 3200 and it incresed as you
hike the rpm. The Engineer told me that it is because of the
particles already in the emission pipe. This should be alright after
100Kms. I drove another 600kms and given the vehicle for Second
service. This morning I went for a pollution Check up and my car
failed in the pollution check up. Again the same thing even at 2800
rpm the vehicle emits thick black smoke.

As you are aware in a city like Delhi nobody can drive the car more
than 2000rpm. So I couldn't notice this.

Frankly speaking I fed up with this vehicle and the way you have
treated my case. I cannot take leave everyday and take this vehicle
to the dealer for inspection.

It is 100% sure that it is a mechanical fault (my mileage is
12-13kmpl) Either solve my problem ASAP or else take this car back
and pay for my troubles.

After spending 5.5 Lakhs for car and a carfull of troubles.

Best Regards

Baiju
[protected]
- Show quoted text -
--
- Show quoted text -
Reply | Reply to all | Forward | Print | Delete | Show original

[Unstarred] contact@maruti.co.in Tue, Jun 10, 2008 at 6:14 PM
[Add star]
Baiju Paul
<paul.baiju@gmail.com> Fri, Jul 25, 2008 at 5:37 PM
To: "contact@maruti.co.in" <contact@maruti.co.in>
Reply | Reply to all | Forward | Print | Delete | Show original
Dear Sirs:

I am extremely sorry to tell you that my car problem is not yet solved. This is the 4th time I am reporting the same complaint. From my swift VDi which is hardly three month old a lot of black smoke is coming. Last time your engineers said its because of fuel. they just removed a tank full of diesel from my car and put BG additive. Once the effect of additive gone again the same black smoke is there. I am sure you have given me a faulty engine. If I am not getting justice from you immediately, I will definitely report this to PRESS and conumer court. Please try to understand in this three months I went six times to the workshop. Please do the needful ASAP


Baiju
0[protected]
DL9CR6543


- Show quoted text -
--
- Show quoted text -
Reply | Reply to all | Forward | Print | Delete | Show original

[Add star]
Baiju Paul
<paul.baiju@gmail.com> Fri, Aug 8, 2008 at 6:17 PM
To: contact@maruti.co.in
Reply | Reply to all | Forward | Print | Delete | Show original
Dear Sirs:

I am forwarding the communication between MUL and me.

My problem till this date not solved. Today after several repeated
calls to your engineer Mr. Vivek, he asked me to bring the vehicle to
Rana Motors for EGR and Turbo inter cooler fin cleaning. They have
already done this last time. But no result. This is the 3rd time I
am going there for the same complaint. And no one from Maruti
responded to my e-mail which I sent on July 25th 2008, Rana Motors
Manager Mr. Srivastava and engineer promised me that they will arrange
the delivery of the vehicle by today evening 7PM. Now I got a call
from them that they couldn't finish the work. Again when spoke to Mr.
Vivek his advice is take the vehicle today then bring it some otherday
( after wasting the whole day) I do not understand this. I really
fed up with the dealer and MUL.. If you are not intersted to solve my
problem, please let me know. I cannot spent my time for your hit and
try method. If it is a mechanical fault take it to your factory and
fix it. Ottherwise compensate me and take this stupid car back. Who
will pay for my money and time spend on this car? If I am not getting
justice in 24 hrs time I will definitely bring this matter to Consumer
court. I have proof for everything.
The stupid engineers at Rana put petrol engine oil to my vehicle at
the first service. I reported this matter to you but nothing
happened.


Look forward to hear from you.

Baiju

Sort by: UpDate | Rating

Comments

  • Hr
      17th of Aug, 2008
    0 Votes

    I FULLY AGREE WITH HIS COMPLAINT. FOR ME ALSO THE SAME PROBLEM WITH MARUTI SWIFT VXI - PETROL VERSION. IN MY CASE THE SMOKE & POWDER DEPOSIT IS OF WHITE COLOUR. I DO NOT KNOW HOW TO SOLVE IT., AND MY VEHICLE IS AT THEIR WORKSHOP FOR THREE WEEKS.

  • Su
      25th of Jan, 2009
    0 Votes

    HI ! My name is sujoy. I am driving a swift VDI since may 2008. I get engine oil & filter changed every 5000 kms. I change my airfilter every 3000kms. The diesel used is ordinary from a company owned petrol pump near ashoka hotel new delhi. Still I face black smoke problems from the very first 500kms. The dealership does nothing about it. Im my opinion the problem lies in the defective turbo & intercooler. But no confirmation from the dealer. I have done 25000kms till date. The mileage i get in delhi--gurgaon is 23kms/ltre & on the highways is 27kms/ltre.

    Sujoy Broota
    9810012738

Post your comment