I was issued autocard by maruti/citibank on purchase of maruti swift vxi. since about a year I have accumulated close to 2000 points on the card. under normal circumstances, the points can be redeemed for many things, but in this case, citibank is refusing to redeem stating that maruti company will redeem the points for purchase of parts or getting the vehicle serviced at a maruti authorized dealership. when I took my car for service and offered to redeem the points, the authorized dealer sagar automobiles declined to redeem. when I called the maruti autocard helpline, they again said that the points can be redeemed at the dealership or at indianoil petrol pump. when I showed the card to the indian oil petrol dealer, he said, he cannot redeem the points. well so much so for loyalty. I live in bangalore and have been denied of much promised redemption.