Maruti Suzuki / car maintenance
This is to apprise you of the extremely unsatisfactory service being provided by you authorized Service Centre "Mohan Motors Udyog, Auopata. I had given my car WB02V5810 a swift, for servicing on 21.06.2010. During this servicing the ckutch and brake shoes were also replaced. After getting the vehicle back on 23.06.10 i found that the gears were not getting freely engaged so I had to again take the vehicle back on 30.06.10 . During this visit they re-adjusted the gear and after getting back the vehicle i found that the gears were now getting normally engaged. After a few days I noticed that the ckutch was still giving trouble as during initial movement of the vehicle the same was vibrating and then moving forward. As the car met with an accident on 01.10.10 I had to again give the car to the garage on 03.10.10. After repairs I got the vehicle bck only on 30.10.10. During this period I came to know that no work was carried out for nearly 10 days as they could not get a spare required to fit the rear Bumper. I had to take the matter to their Works manager Mr. Mondal who was apprised of the situation where the car is idling at the workshop for want of a small spare. On receving the car on 30.10.10 I noticed that the Rear LHS light assembly which was replace had been fitted with a caracked glass (The piece being glued after it broke) and the front guard which was repainted after repairing dents, the painting at a portion had dimples suggesting that the painting was done with a layer of dust on the metal surface. The LHS Rear door was not opening from outside. I had to again bring this matter to the notice of their Works manager, who assured of repairing the same. I had to again give the vehicle to the workshop on 09.11.10 and requested them to redo the faulty work done and set right the rear door for which they informed that the latch had to be replaced. I agreed and also asked them to get the interiors cleaned which had become extremely dirty as the car was lying at the worksop for more than a month. Again on receiving the car on 11.10.10 I came to know that the door could be set right as they did not have a spare latch. The internal cleaning could not be done as they did not have the contract workmen who do this job.
I am a very old and faithful customer of Maruti as i had owned a maruti 800 for more than 10 years before shifting to swift, but now I find that the service being provide by your dealers is extremely unsatisfactory. Each time you go to take delivery it takes more than 30 mts. to get the vehicle even after informing thme on telephone a day earlier of my programme to take delivery and their assurance. If this is the stae of affairs I dont find any reason why I should stick to maruti and get the maintenance done from an authorized dealer.
Hope you will look into the matter and try to improve things.
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