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Maruti Ltd. / low standard & not usable accessories provided alongwith new car swift.

1 India

Sub. : Low Standard & not usable accessories provided alongwith new car Swift.<br />
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Dear Sir, <br />
<br />
It is matter of great concern that recently I have purchased your LDI swift car vide invoice no. VSL09000693 dated 29.07.09 from your dealers M/S Vipul Motors (P) Ltd., Gurgaon.<br />
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First of all, before explaining my grievance, I would like to congratulate you for manufacturing such decent car. No doubt, it is a good car & providing good performance. However, a major deficiency which I have experienced recently would like to share with you. <br />
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Few days back, when my car tyre was punctured., I used the provided jack & it was shocked & surprised to find that for such heavy car, a small jack was made available by Maruti which is not usable at all & also risky while replacing the wheels.<br />
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You will appreciate that now a days, small hydraulic jacks valuing around Rs. 500/= are available in the market & if Maruti Company is interested to provide jack alongwith new cars then keeping in view the weight & price of each car, proper jack is required to be arranged so that the creditability of the company is maintained & customers may not be face any hardship during its usage. <br />
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It has also been noticed that for all Maruti models, same type of jacks are being provided which is not justified by any way. To avoid any difficulty in future, I have to purchase a new hydraulic jack valuing Rs. 450.00.<br />
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The above grievance has also been explained to your dealers i.e M/S Vipul Motors, Gurgaon during 3rd service of the car & their technicians are also convinced that the provided jack is not usable for Swift car.<br />
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In view of the above, I approach your good office to look into this grievance for which I have to bear extra cost of Rs. 450.00 & take appropriate action in the matter under intimation to me.<br />
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Thanking you, in anticipation<br />
<br />
S.P.Sharma<br />
577, Model Town, <br />
Panipat-132103<br />
(M) [protected]

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