Marshalls / horrible service, bait and switch pricing, and suspicion of racism
I also posted this on a similar site the day this occurred.
On september 23, 2010 at around 3:10p.M. As my mother and I were placing our items on the check-out counter, the associate who is caucasian, middle-aged (40s), picked up one of our many (approx.8) clearance marked cookbook would-be purchases, turned around walking to the counter and, although her back was facing us, we moved to see her peel the red clearance sticker back and off.
She peeled for nearly 3 minutes, and whilst ruining the cover jacket of said book proceeded to turn around and in an accusatory voice say "this price does not match the sticker", no polite words whatsoever. How would she have even suspected this when the clearance sticker with its current upc covered any original upc? (all our clearance items were found in their clearly segregated clearance section) this was her own (we believe racially biased) suspicion. We explain that this was their mistake. We are honest, hardworking people, seeking bargain items.
We insist the associate, and marshalls honor their pricetag, that they hand-marked, (we are not thieves, nor do we have the capabilities of switching stickers, it took her 3 minutes to remove!).
I say to her, "you guys marked this book, we did nothing wrong, you mis-marked it" to which she replied "we do nothing, the machine does everything",
I say "the machine marks it's own price?"
She says "yes",
I reply, "the machine makes it's own price, and holds itself under the sticker machine, and the machine walks it over to the clearance section and goes with the other clearance books?",
And she has the audacity to say "yes".
Fast forward, we are not backing down, this is the second bait-n-switch pricing practice from this particular marshalls, and I will not let another slide. She calls the manager, while another associate (who didn't try to resolve anything) sees to it to come to the counter as well, and the three of them intent on intimidating us, argue with us about their policies.
We say, "you are wrong, you mis-marked this, we found it with these other (approx. 7) books in the same clearance section" the manager, sharita, is loud and domineering, which causes us to be loud, and continues to say "you need to calm down" before we can even finish our side of the story and that we also believe racial discrimination is playing a role, (we are asian-american), when she finally says, "if you can't calm down we will be forced to remove you from the store", we say fine and we leave saying we will file with the bbb.
I warn shoppers not to waste the money their worked hard to earned and their time on these shady businesses. The commercials show what great products they sell, but does not show their poor, grade f-, associate and manager attitudes and practices.
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