Marshalls
reviews and complaints

I don't appreciate how I have been treated/blown off by these two individuals. I submitted an application in person to Joshua the last week of April abouts, went in a few days later to follow up and spoke to Sherry. She was very pleasant and had me interview right then and there. The interview seemed to go very well, felt like we got along well and she asked if I could come back for a second interview with Joshua. So after a change in days (apparently she looked at the schedule wrong) I went in that Saturday morning to have an interview with Joshua. He didn't seem that friendly but everyone has a bad day so didn't make much of it. The interview seemed ok, yet he still seemed a little off, but said that he trusted Sherry's judgement that she had been doing this a long time, he just likes to meet the people and talk to them a little bit. He told me that he just needed to do a background check and call my references and that Sherry would be calling me to arrange my first day of training. So great! Sound like I have the job right!? That's what it sounded like to me anyway. So I waited a week with nothing, then called to follow up that next Monday (9 days later). Spoke to Joshua who said yeah they were still working on calling my references, he would call me later that week. Ok great. I wait the rest of the week with no call, then wait one more week find out when Sherry is working again, which was today (16 days after my second interview). I call and let Sherry know who I am, the whole story of me calling and checking back with Joshua etc. She somewhat remembers who I am but doesn't know the whole story so she lets me know she will need to call me back once she locates my information. She calls me back and tells me she located my application/paperwork and spoke to Joshua and that they decided to "go a different direction". What!? So they have wasted three weeks of my time thinking I had a job, which I NEED, to blow me off until I track them down to tell me never mind! I'm not a teenager who just needs some fun money, I need a job to keep a roof over my head. I asked what the reasoning was, was it my limited availability (which I mentioned in the original interview) and she says "yeah that's part of it". I don't appreciated being blown off basically, being treated like my time doesn't matter. I have an excellent working history, which I have no doubt my references backed up (if they were even called) and am definitely qualified for the job. If you don't want to hire me, fine, but don't treat me like I don't matter. I just felt like the whole situation was handled really unprofessionally and I will not be going in that store ever again. Sherry also had mentioned prior to her calling back that they had hired four people yet hadn't had any time to actually have them start. They are going through a management change, but need to get their barrings and not hire people if they don't have time to have them actually start work. It's not fair to people who NEED that income. I've never had this happen in my over 20 years in the work force.

I went to purchase apparel and shoes items for my kids at the Marshalls store in Columbia, MD on May 19th, 2017. Gosh! This store must have the record for having the worst customers service EVER!. I got my items to the register and immediately got an attitude from the cashier when, I asked why an item with the same skew number, same pair of Nike shoes, same size, came out the same season has a differential in price. The differential in price was $9.99, but it was the same exact shoe with different colors. The cashier couldn't make any sense of this question, all she said was ".. it happens like that." Shortly after she uttered her words, she asked if I wanted it? (In a very rude manner, even my 13 year son took notice of it). I didn't want to make a scene or disrupt the flow of Business so, I paid for all items worth over $300. I decided I will go to the right sources to make my complaint.

I shopped at Marshalls store regularly 2 days ago I bought a couple of shoes (red sockdart nike) at Marshalls La cresenta to be exact. The following day I worn my shoes to go to Marshalls at Pasadena the one at fair oaks and as soon as I got there I went to the shoe dept. and saw the same shoes right so I hrabbed ot and show my friend coz i thought he would be interested on buying it for her daughter so I gave it to her as I was walking the employee have complimented the shoes that I was wearing she/he said it looks good on you and I was like ohhh thank you so then I told my friend she/he might think that I was trying this on she/he doesnt know that this was mine since they still have the shoes in the store. So I went to the bathroom and came out looking for my friend and i passed by the shoes dept again which the employee and his/her supervisor i guess were happened to be there and as I was passing by I felt uncomfortable coz they were both looking at my shoes from there I felt something so I stopped near the cashier and the exit still txting my friend and then saw the supervisor by the door waiting for me to get out it so obvious because she even make sure the security alarm was working right so, I went out as I was passing by she was looking at my shoes prolly she wanted to see if the alarm will go on..I waited outside by the door still waiting for my friend so I decided to go inside the store again and I saw her and told her about what was going on so I decided to confront them I was like are u guys accusing me? You guys think i stole this shoes in the store aupossedly it was suspicious i was like wtf so wat if my friend was carrying the same shoes that I was wearing I understand that its the same shoes but u guys made me feel uncomfortable i fukin bought this shoes yesterday at la cresenta and The supervisor named Rebecca (Pasadena fair oaks) no one is accusing you I was like ohhh really you are not verbally accusing me but your action does..I cant believe this people have the guts to do that shiet before taking creep action they didnt even check cctv first before doing all that shiet

I was informed after my purchased was complete that a new policy was put in effect last week, that no signature was required on any purchase over the amount of $50.00. I called the department store and spoke to a supervisor and she confirmed that this was the new policy. In this day and time isn't the time to decrease security. Your change in policy tells me your not all that concern about me as a customer and my continuing to be a customer. I want to feel safe knowing that if I was to loose my card no one would be able to use it before I had a chance to report it.

What can I say? Could be much better.
Dealing with them means spending money for nothing and on nothing.
Most of the items are overpriced and can be easily found on different websites for much cheaper prices. I don't know why Marshalls do it, it only ruins their reputation.
I also had to deal with their customer service when wanted to find out when my order would be delivered. Unfortunately, I didn't hear anything appropriate, because their reps know nothing about the website. Pointless and useless

On November 1st 2017 I purchased the above referenced item in size Medium from the Atlantic Terminal Marshall's, as a gift for my uncle's birthday. When he received it and fitted it, it turned out the sleeves of the sweater were too short. He is a tall and slim man, so a size Large would fit too loosely on him. I am a working mom who works a 9-5 Monday - Friday. I did not have the time to return/exchange the item until today, November 21st 2017. I left work a few minutes early to try and process the exchange before catching the train to pick up my toddler from daycare at 6pm in Rosedale, NY. As I got to the register and explained the situation, the cashiers and manager behind the register informed me that this unwonted item that I paid for could not be returned becaue it only had the Perry Ellis tag on it and not the Marshall's tag. I did not have the receipt with me anymore, but when I called the store earlier that afternoon, I was told that I could receive store credit. Even after explaining that, I was still told that because no Marshall's tag was affixed to the product that I could not make an exchange. Even then, I located an exact match to the item style, in a different color, so that the manager could reference the price for the exchange. She called another manager (by name: Deja C.) who went on to elaborate about the Marshall's tag not being on the item. I pulled up the Marshall's Return policy on my phone and directed to the line which reads "Returns with receipts over 30 days or without a receipt will receive store credit only." I stated that I fully understood that policy and that I am entitled to a store credit for this unworn merchandise without my original receipt. It became a deliberate vice of the manager and associates to not process this exchange on the basis of no Marshall'a tag even though the vendor tag was still affixed. In lieu of that, I missed my scheduled train to pick up my son, and will now be incurring late charges for picking him up over the usual time. And I am also stuck with an item that serves no use to me, it's intended recipient, or my finances.

I have to say that Marshall's is one of the places I regard as a location where I can get the best bang for my buck, and have never had any such encounter there prior to this event. I am extremely disappointed at the management services provided at this location and associated employees under management. Additionally, the line was extremely long, with a lack of efficiency behind the register. There was a lot of idling and chatting and pretending to be busy in order to avoid or prolong interaction with customers on the line. Several customers also noted this and made mention of it while waiting. This event is highly swaying my consumerhsip and loyalty to this retail chain, although it could just be the location.

My wife and several of her female co-workers are being harassed and badgered by a man named Ralph that works there. He brags about causing these issues and will even sabotage things (totes and carts) so that things break or the women look like they're not doing their job. He yells at them or cusses or is belittling to the point that many of them are left crying. He even calls in false complaints about people. The women feel powerless as they are told that Marshalls doesn't fire people. Some of us husbands even want to confront this man. Something needs to be done ASAP.

I am a resident of Puerto Rico. On Sept 14, 2017 I purchased a total of $157.13 of goods at Marshall's at Manati Plaza and charged them to my Mastercard.

On Sept. 20th Hurricane Maria devestated Puerto Rico. Marshall's was closed for several weeks.

On Nov 2nd, I was finally able to get to the store. I later learned from the Manager that they had been fully operational for one week.

I went to the store to return four of the items purchased on 9/14 for a total of $88.05. When the cashier processed the return she gave me a store credit on a gift card. I asked her why she wasn't giving me a credit to my credit card. She told me that I had not returned the items within 30 days.

Seriously?! The store was closed for almost a month. I asked to speak to the Manager and she told me that I could have returned the items by 9/19. Five days after purchase. Not to mention getting prepared for a major hurricane.

I told the Manager that under normal circumstances I would have made the return within 30 days. This was far from normal. Management did not take into account the time the store was closed.

After explaining this to the Manager several times, she finally agreed to credit my master card. A transaction that should have take 10 minutes took more like 45 minutes with a store full of customers looking on.

The decision to give customers a store credit was insensitive and unfair considering the store was closed for several weeks and the extent of damages caused to customers by Hurricane Maria.

This is the first time I have ever filed a complaint against any merchant.

As a long-time TJX loyal customer, my initial shopping experience in your new Marshall's store in Plymouth, MA, was an immense disappointment. I had heard friends and acquaintances say that they strongly disliked the new store, and its crowded mishmash of cheaply made, out-of-date clothing, but I never dreamed that I would find that to be "right on". To begin, though I realize the trend is toward moving into smaller stores, this is ridiculous! What a waste of a shoppers time! The whole experience is like shopping in a thrift store! The selections were few — many, to most, were from labels never heard of. The materials were cheap (... certainly not made to stand up to today's lifestyles), the items were extremely crowded together, and the socio-conomic levels of many of your area customers were ignored. Plymouth is no longer primarily a beloved fishing and cortiage - industry community. An additional highly-blessed socio-economic level of residents have also relocated here. (These transitions make for a cherished, diverse living experience.). This fact must have been overlooked when your decisions to move were made. Please give us a store with more square footage, a better level of merchandise, and more up-to-date choices. Until that happens, I reluctantly join with the other disappointed customers who have no plans to return to shopping at the new Marshalls.

I went into Marshalls yesterday November 3, 2017. To look for a flat iron after looking through the flat irons which or unorganized I came across a flat iron that was price for $3.99 I thought wow what a good deal I proceeded to look for another one that was marked at that price I could not find one therefore I thought that maybe it was an older iron and they marked it down because they had it for some time when I went to the register to purchase the iron the cashier said there is no way that this is $3.99 let me check. She brought it to one of themanagers and the lady said no way this is not $3.99 and I can't have it for that price. I ask to speak to a store manager the store manager came over by this time they had already removed the sticker off of the box the store manager said no the original price is $24.99. That she could not sell it to me for the price that someone stuck the sticker on there by mistake I told her I understand that but someone who worked here did that not a customer because of the way the sticker was on there neatly on the box.I told her that that was false advertisement and it wasn't fair. I asked for the district number. I called the district office the lady on the phone told me that Marshalls has the right to reject/ change prices at their discretion meaning no matter what the price is on an item that they can change the price if it's human era. This company is the only company that I know that does this this should be against the law for them to be allowed to do this to a customer.

Manager on Saturday (9/23 at 5pm) woman, around 50 years old, brown hair and brown eyes and associated black hair, blue eyes, around 55 years old.
Iam a associate at Marshalls in Canada, I was in vacation to see my family in Minnesota, and I stopped by to shopping at Marshalls.
At the cashier I wanted to make 2 transactions, as part was gifts to leave in Minnesota and part was for me taking to Canada. The cashier made my 1st transactions, gave me my associate discount, and in the 2nd transaction, she told me she couldn't give me my discount again... I ask why not, that was when she called the black hair associate.
That associate ask me where is my store, I told was in Canada, she told me she couldn't accept a discount from a Canada store. I told her she can accept from any Marshalls store in the world. She ask to se my discount ID, Unfortunately, the only I had in my pocket was I expired ID, but I told her she could call my store, she start so raising her voice and says "we don't do that kind of thing here, if you want a discount you should bring a not expired one."
I asked to talk with the manager, she called her and she told me: " she asked me to say to you that, you can leave, because she will not get you any discount."
I told her I want to talk to her any way, than finally the manager came, she arrived there and ask me: "what do you want?" I explained everything and she told me she could not give me any discount.
The discount should be around $10, I just asked the discount because it is something nice the Marshalls give to their associates, I will be not be richer because a $10, and certain that didn't worth the stress. As I did not had more time to shopping I bought the clothes anyway.
The dark hair associate start to talk with another customer and both laughed and look at me.
I never felt so disrespected before...
The associate discount should be a nice and pleasant thing for us, not a shame and unpleasant situation like that.
I even lost my proud to work at Marshalls.
I don't want identity my self because I am afraid that manager try to do anything against me.

I went to the marshalls at 6549 n riverside dr, fresno, ca 93722 today and overheard the manager on duty, david, tell another customer they received a bunch of rae dunn bowls but can only limit 4 person. So they gave the customer the 4 bowls. I waited until they were done because I did not want to be rude. When I asked the manager, he said theres none left and they havent received any for weeks. I advised I was there when he told the other customer but he said I must have overheard. Well marshalls just lost a valued customer. Ive heard many compaints before but never have I experienced it until today. Your own employees will be your downfall one day if they keep this up.

As I was standing in line I witnessed an employee, who I later found out was a manager, arguing with a customer using very provocative language. I do not know exactly why they were arguing, but as the woman, who is the Customer, was walking out of the store the manager told her that she just didn't know who she was and was insinuating that if the woman was indeed outside waiting for her she would fight her. All of this went down with a security guard standing there laughing and trying to escort the woman out of the store. I must say, this is a location that I do normally shop just because it is very close to my home, but this is not the first time that I have witnessed altercations with customers and employees here. This situation was enough for me, I really felt uneasy about it so I just left without purchasing anything. I believe that this issue needs to be addressed because it is just plain disrespectful and inappropriate behavior for a workplace with children around. Another thing I want to add about this situation is that, when the woman was walking out the store and the manager was still saying things back to her, no one tried to diffuse the situation. All of the other employees that were behind the register just watched and as I stated before the security guard laughed, as if it was funny, and when he noticed people starting to stop and stare he then tried to escort the woman out of the store.

My daughter and I were shopping at Marshalls in Lenox, MA on 07/06/17. We love all these stores. My daughter recently had a baby a month ago, so this was our first outing out with him. Everything was going great and then the poor baby got Diarrhea. It was every where and he was covered. So, I ran to the women's room to get some toilet paper. I looked around the restroom and there was no baby changing table. WHY? I'm wondering. So, returned to my daughter and told her there was no changing table to change him on. Luckily we had a towel in the diaper bag . We had to lay him in a shopping cart to change him. Do you have any idea on how hard that is? trying to bend over with a bad back. The sides on the cart are tall. We both are about 5" tall. What a nightmare! My daughter was in tears, being a new Mom is hard enough. And then this happens. Every restroom should have a changing table in it. Whoever designed the rest rooms, obviously doesn't have kids. So now, my daughter doesn't want to go out anymore. I'm very very disappointed with Marshall's.

I live in Jacksonville North Carolina and shop at Marshall's for Rae Dunn. I can go a few times a day and almost always bet there will be NO Rae Dunn items on the shelves. If I ask for guidance from the staff, I am almost always either ignored or given an attitude. The manager and assistant manager collect Rae Dunn themselves and hold it in the back. One time while checking out I was told "wow, I'm surprised this made it to the floor they usually don't" meaning they are held and do not make it into the sales floor. I have asked workers to check the back or inquire about the next shipment and their response is always "No" or "I don't know"..

I get treated almost inhumanly just for asking about Rae Dunn. I only have 3 mugs in my collection so it's not like I am a shelf clearer, there are no shelves to clear here!

Corporate needs to resolve this !

I have never worked for such a nasty, surly and unfriendly "person" like Marie M (I have no idea how to even speak her last Hispanic name). She terminated me in a very unfriendly way without due cause. She altered my time to work in her computer as she never liked me from day one. Hey Marie-it is not my fault that I was raised in a well to do family and went to private school through college! Get over yourself! I am reporting you for reverse discrimination. You are the absolute worst manager I ever worked for in my life! I hope you get relocated to a Marshalls in Trenton, NJ-that is where you will be humble, get over yourself and maybe help some indigents with a job Good luck-you sure do need it. You are a very
unkind and horrible manager!
Also- you owe me 3 hours of work! From the day you FIRED ME!

Beauty section was so unorganized.

But I am happy with customer service which I got from one associate name Sabrina. Who help me. I was in store more than 2 hours, i saw she was running all over store helping people to find their stuff while smile face.
and one asscociate cashier rose.

Just want to thank them for their excellent customer service.

I was stolen (my wallet with credit cards, car keys, a drives license) inside the store on saturday 12:00pm. my son saw a man with "walking difficulty" holding my wallet. when he spoke, I ran to the door and a woman went to the manager to see what had happened. the manager said "she could not do anything, because there was no security on the day to see the security cameras. I could only see the video monday". I was upset because if I had seen the video the moment it happened I might have found the man who stole my wallet. I saw people in the place with walking problems, but I could not ask if he had my wallet. what if were my children? I would have to wait until monday for some information. it was ridiculous. I called the police, I made the move with the help of clients. because they will not give any assistance.

Purchased a pair of pants at Marshall's while visiting Washington DC downtown area and made attempts to return the same item several weeks later in another Marshall's store located near by my home address. I am not complaining about customer service at the Marshall's, Sterling VA store, I am complaining about an internal issue with scanning codes. Apparently, the code on the original receipt could not be found or the item was not shown as a brand carried by the store. I encountered a difficult situation trying to support the return. Even when the item was returned in the same condition that was purchased, including all sales tickets attached, the manager claimed the item was not a store item. The manager called the store in Washington DC and nothing was confirmed. After a long discussion, the manager agreed to grant a store credit.

You are receiving all copies of the receipts and photos of the item returned.

Thanks,
Ms. Valentin, Reston, VA

Return on 5/20/2017. Receipt [protected] amount of $16.99. Store 1272. Item #[protected]

My account has not been refunded the return. Please confirm the status of this transaction. Thank you. Carole Vernon. 5/23/2017.
A return should not take this long to be credited to
My account and would appreciate it if someone could check into this transaction.